Summary of personal work of the general manager of the company

The general manager is the highest person in charge of the company's business execution and is called the president in Japan and South Korea. Although the position of general manager is very high, it is necessary to sum up the work from time to time in order to better lead the development of the company. The following is a summary of the personal work of the general manager of the company that I compiled for you. Welcome to read!

The personal work summary of the general manager of the company (1) solves the problems left over from the previous project, organizes the blue prints.the design, redefines the thinking, and speeds up the construction of the main project. At present, all projects are in the final stage.

First, solve the problem.

Due to personnel changes in the early stage, some partners did not communicate well, which led to paralysis of the main body, shutdown of the construction site and emotional turmoil of employees. In this case, I realized that only by immediately solving the problems left over from the previous period and speeding up the main body construction can we promote the progress of the preparatory work and stabilize the people's hearts. With the support of Chairman Wang Bin and the leaders of the head office, I organized personnel to conduct the blue prints.the design, redefine ideas, terminate the contracts of non-cooperative decoration companies, and attract competent, qualified and experienced contractors to cooperate. Now, the following major projects have been completed:

1, weak current project: laying telephone lines, video lines and network lines; Electrostatic floor engineering of control room and comprehensive machine room. Cable facilities are 90% completed. At present, only the satellite receiving system project is under negotiation.

2. Equipment engineering: complete the installation of air conditioning main engine, water pump, boiler and villa water heater. At present, the unfinished projects include power supply and gas equipment.

3. Decoration project: finish painting the exterior wall of the villa and 90% decoration of the villa; 90% of the main building decoration (including water, electricity, ground, wall and ceiling); Marble of hotel exterior wall is 80% completed.

4. Other projects: complete the outer fence, the art museum in the middle of the villa, the hotel square and the shop signs. Garden project, seaside leisure pavilion completed 90%; Hotel parking lot completed 90%; Hotel fountain completed 90%; Grassland lighting is 90% completed.

Second, widely disseminate information and carry out various bidding activities.

Select samples of various equipment, materials, materials and mechanical equipment, and sign contracts.

While the above-mentioned main works are in full swing, the sample selection of all kinds of equipment, materials and materials and the selection of mechanical equipment are also in full swing. Under the communication with Chairman Wang Bin and the relevant leaders of the partners, supplemented by years of experience in the hotel industry, the sample selection and finalization were completed. When selecting suppliers, the bidding method is adopted. In the bidding process, we strictly follow the principles of fairness, legality, equal competition, honesty and credibility, and adhere to the working procedures of qualification examination, on-the-spot investigation, group deliberation and reporting for approval to sign contracts with suppliers. At present, a series of contracts have been signed for central air conditioning, kitchen equipment, greening engineering, gas engineering, room locks, cleaning machines, staff clothing, room supplies and so on. X copies of the contract, with a total contract amount of X million yuan. (List of signed contracts attached)

Three, the establishment of personnel, hierarchical, structured and orderly recruitment.

Ensure talent reserve and strengthen talent training. In the month of 20xx, the hotel determined that the staff establishment was xx. Combined with the characteristics of the hotel, the organizational structure is constructed and the personnel salary standard system is formulated. At present, Asia Bay Hotel has been established as an organic whole with division of labor and cooperation among various departments under the leadership of the general manager. In terms of personnel recruitment, in order to ensure efficient work, save and control labor costs, Bay Hotel adopts a step-by-step approach to recruit personnel.

For departments with large job gaps, various recruitment methods have been adopted to make up for them as soon as possible. In addition to recruiting in the talent market and labor market, we also publish recruitment information on the Internet, and ask labor and employment agencies to help publish information and recommend people. Through the relationship between the Labor Bureau and colleagues, the hotel currently has * * * employees, mainly including: administrative office X, finance department X, front office X, housekeeping department X. The above data does not include some employees who joined after New Year's Day in xx and 40 interns who have been implemented.

At present, there are three colleges and universities that have signed "school-enterprise cooperation agreement" with the hotel: X Business School, X College and X School. The internship period is 65438+xx years1October 3rd to June 30th, xx years. These interns were selected by the human resources department and interviewed by relevant departments, which basically met the requirements of hotel training. After all interns enter the store for internship, the human resources department will not only make perfect accommodation, allowances and work arrangements, but also sign an "internship agreement" with each intern to ensure the stability of our hotel interns.

Now students from Nanyang University and Straits Industry and Trade have come to my hotel to start their internships. The number of employees in the hotel has reached about 85% of the establishment (307), which has ensured the number of employees in the hotel's trial operation. Except for the housekeeping department, the catering department and the engineering department, which do not need to be fully staffed because of the gradual opening of the hotel, the employees of other departments have reached more than 96% of the total number of employees in the department. Next, the year is approaching, and the human resources department mainly informs peers to find out the whereabouts of people who want to quit in the future in some high-star hotels, so as to make a good backup for those who need it in our hotel.

In order to keep up with the training of new employees during the trial operation of the hotel, Bay Hotel has started to carry out two training courses to systematically train all employees who have entered the hotel. The training contents include: hotel software and hardware introduction, hotel gfd standard, the importance of manners and etiquette, hotel English, personal cultivation, professional ethics, fire safety knowledge, sales skills of all employees, etc., which not only strengthens employees' understanding of the hotel in an all-round way, broadens their understanding of the hotel, but also greatly enhances their knowledge.

Fourth, standardize management, complete the establishment of rules and regulations, and realize electronic office.

After nearly half a year's efforts, Asia Bay Hotel has established a relatively complete set of management system, post responsibility system and operation process. Complete the standard cost menu accounting of Chinese food, western food and lobby bar. Conduct a comprehensive inventory of hotel assets and establish a complete set of physical account and system of assets to ensure the safety of hotel assets. Complete the initialization of financial background computer software to ensure the stability of computer account establishment.

Establish market positioning, strengthen marketing promotion, carry out market research, and improve hotel visibility.

With the recovery of tourism economy, xx-star hotels have been gradually improved and increased, and international brand hotels have been stationed one after another. Xx hotel industry is facing fierce market competition. According to the hotel's situation, the market position of the hotel is determined as a business travel and holiday hotel, and its customers are multinational enterprises, foreign-funded enterprises, large enterprises, dignitaries, local companies and overseas companies with high level of consumption power. In order to achieve the goal of "know yourself and know yourself, and win every battle", the hotel organizes marketing personnel to conduct market research, field visits and exchanges in the surrounding areas, and negotiate cooperation with senior office buildings around the island, international travel agencies and online reservation centers. At present, 4 19 companies and 56 travel agencies have signed agreements.

Through the key sales return visits to large enterprises, multinational groups, foreign-funded enterprises and listed companies, the feedback information is as follows: xx Hotel is a five-star hotel with reasonable positioning, acceptable housing prices and unique geographical environment, which is suitable for receiving senior guests. Villa hotels are rare in xx, which is more attractive. Travel agencies and online reservations are also interested in xx hotels. Many travel agencies have visited the hotel and expressed their satisfaction. In the future, Japanese, Korean, European and American teams will arrange Asian Gulf Hotel. This shows that enterprises and travel agencies have high expectations for hotels, and the idea of positioning hotels as high-end, business-oriented and leisure-oriented business travel and holiday hotels is correct.

The above is the work I was responsible for during my tenure as the general manager of the club and Bay Hotel this year. Due to the heavy task of giving consideration to both sides, there are inevitably omissions and deficiencies in the work. Please criticize and correct the company leaders. I hereby report it.

20xx years have passed. During this year, xx Hotel has undergone great changes under the joint operation of xx Company and xx Company. The two shareholders invested a lot of money to update and transform some hotel facilities. The third floor, abandoned for many years, was renovated and opened, which made up for the vacancy of hotel entertainment projects and made the hotel service projects more perfect. Aiming at the problem of room odor, ventilation is fundamentally realized.

With the renewal of hotel equipment, the improvement of service items and the further improvement of staff service level, xx Hotel won the second place in the history of star rating in 20xx, which made xx Hotel enjoy a high reputation in the hotel industry. These are the effective management of store-level leaders and the efforts of hotel employees.

Therefore, the hotel pays more attention to the spiritual civilization construction of employees, creates a good living space for employees, transforms the laundry room of the hotel into a spacious dining room and a dual-purpose room for employees' activities, increases entertainment items such as table tennis and table tennis tables, and conducts various competitions many times, which not only enhances the employees' physique, but also enriches their spare time. The hotel also installed solar hot water in the staff dormitory, which solved the problem of bathing in winter.

All these employees can only repay the hotel through hard work. This year, in the case of constant changes in personnel, all the staff in the front office can still overcome difficulties, forge ahead in unity and successfully complete the reception tasks assigned by the hotel. Throughout the year, * * * received four VIP groups and held numerous meetings, which were well received by the guests in the whole reception process. In the past year, the front office has done the following work:

First, strengthen business training and improve the quality of employees.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus.

This year, we made a detailed training plan for five branches: for the switchboard, we conducted language skills training for answering calls; Train baggage handling and storage services in the baggage office; Politeness and skill training for receptionists when selling houses; Especially in July this year, all the staff in the front office conducted a one-month foreign language training, which laid a certain foundation for this year's star rating. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.

Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save costs, the front office bought plastic baskets for team keys, which reduced the use of key bags and room cards, and saved hotel expenses (in the past, no matter teams or individuals, each room had to fill in a room card and use a key bag, but after the team room did not use room cards and key bags, the expenses were greatly saved, with room cards 0. 18 yuan/piece and key bags 0.1. The business center uses overdue reports to print draft paper; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.

Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.

According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotion activities, such as fan room, bonus card, vouchers, thousand yuan card and other promotional activities. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we must try our best to keep them." Fourth, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Five, strengthen the management of all kinds of statements and customs declaration data.

According to the regulations of the Public Security Bureau, the front desk will check in every guest and input them into the computer. The information of overseas guests will be declared to the Exit-Entry Administration Section of the National Security Bureau in time through the hotel's customs declaration system, and the notice issued by the Public Security Bureau will be carefully implemented to remind each guest to pay attention to his valuables. Designate a special person to be responsible for all reports and data at the front desk, classify and file them, and report them monthly. Comparing the room income of 20xx and 20xx, it is found that the housing rate has increased by 9% and 46%, but the income has decreased by xx yuan. The main reason is that vicious competition between hotels leads to the decline of average house price, the increase of occupancy rate and the decrease of income. The room profile table is attached.

The achievements are gratifying, but we also deeply realize and realize the shortcomings:

1, the service lacks flexibility and initiative;

2. The aging of switchboard equipment causes poor lines, which often causes complaints from guests;

3. Some new employees are not skilled in their work;

4. The copier in the business center is aging, and the effect of the copier is not good, which affects the income of the business center. The cash income of the business center this year is only X yuan. Attached is the business summary of the business center in 20xx: the hotel said that it has set new sales targets and tasks for the business department, and 2020 is an important year for the front office. In order to cooperate with the sales department to complete the task, the work plan for 2020 is formulated:

1, continue to strengthen training, improve the overall quality of employees and improve service quality;

2. Stabilize the labor force and reduce employee mobility;

3. The aging of "hardware" and the supplement of "software" make up for the aging of equipment by improving service quality;

4. Improve the sales skills of the front desk staff, increase the individual occupancy rate, and strive to complete the sales tasks assigned by the hotel.

The new year has begun, and all the staff in the front office will provide the best service to the guests with new mental outlook and practical actions, and implement the purpose of "guests first, service first".

Summary of the personal work of the general manager of the company (III) I was appointed as the general manager of xx Media by the board of directors of xx Group Holding Co., Ltd. on xx, XX, XX. During the year, with the full support of the Board of Directors of the Group and the subsidiaries of the Company, all the work progressed smoothly. Through the joint efforts of all members of the company, gratifying achievements have been made in enterprise management, bidding, project management, cultural construction and stable development, and the comprehensive strength of the enterprise has been enhanced and its social reputation has been improved. Looking back on the work in the past year and months, there are mainly the following aspects:

I. Organizational construction

Set up a department and define the responsibilities of departments and personnel: marketing director xx, operation director xx and financial director xxx. As there are only four people in our team, there is a lack of a CEO position, so the CEO position is temporarily held by me and Huang Huijuan, the financial director, and the CEO work is temporarily completed by me and Huang Huijuan, the financial director.

Second, cultural construction.

Pay attention to the construction of corporate culture, refine the culture of xx media, emphasize the relationship with the group and highlight the characteristics of corporate media. Adhering to the business philosophy of "Honesty is based on society, service creates the future", adhering to the corporate mission of "excellent service and happy life", insisting on customer-centered and advocating "enthusiasm, intimacy, peace of mind, peace of mind and happiness", Five-heart service has achieved good results through continuous marketing innovation and positive enterprising, and has been recognized and encouraged by all walks of life.

Third, team building.

Create a huge team of xx media by organizing a series of activities: organize xx media executives to attend Moore development training in Nan 'an to cultivate the unity and cooperation ability of xx media team; Organize senior executives to participate in professional quality and business etiquette training to improve their professional accomplishment; Organize senior executives to participate in the course of "Corporate Culture: Let Enterprises Live", so that senior executives can more clearly identify with corporate culture. At the same time, in the process of carrying out various activities, I noticed that different opportunities were created for different colleagues to express themselves and exercise themselves.

Fourth, performance building.

In just half a month, due to the cooperation of the team, the performance has achieved remarkable results. First of all, xx Media signed cooperation agreements with xx Co., Ltd., China Film Auto Club Co., Ltd. and Yuan Hang Auto Sales & Service Co., Ltd., and took over the exclusive agency right of advertising and other publicity of the wholly-owned subsidiary of xx Holding Group. Secondly, xx Media and Xiamen xx Automobile Sales Co., Ltd. signed a cooperation agreement on the occasion of the 9th anniversary of the establishment of xx Automobile to undertake the business within the group; Finally, the media signed a cooperation agreement with Shanghai International Hotel to realize the first cooperation with the entity company; At the same time, as of press time, xx Media is negotiating with several companies such as Xiamen Baixiang Hotel Hengpin Tea House.

The success of xx Media can not be separated from the support of group directors and the cooperation of company members. However, xx Media has only been established for one year, and the obvious problem is obvious. Cain's problem still exists. I will work with my team to create a better situation and achieve better results.