The head security guard gives advice to the company.

Looking back on the past year, with the concern of hotel leaders and the cooperation of various departments, our department has done some work in strengthening hotel public security management, improving category system, public security patrol inspection, building service brands, organizing learning and so on. 1. Further improve and perfect the security system 1. Organize the implementation. Since taking over the security department on June 10, a fire prevention committee has been set up according to the needs of hotel security and fire fighting. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of "who is in charge, who is responsible", the three-level safety management target responsibility book was implemented. 2. Implementation of the system In order to ensure the safety of the hotel, we have established a set of safety prevention system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control. At the same time, the guest information registration system stipulated by the public security bureau and the police station shall be implemented, so as to register carefully and upload it in time. 3. Implementation of publicity and education In order to make the fire safety work deeply rooted in the hearts of the people and enhance the fire safety awareness of employees, we have carried out various forms of fire safety publicity, education and training for employees in a planned way. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 person-times, tested fire safety knowledge 170 person-times, and watched fire safety video materials 140 person-times. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention. Second, the implementation of security checks to ensure hotel safety. In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work. Since taking over, we have carried out more than 200 safety inspections and organized four major safety inspections every two months. At the same time, 13 unsafe factors (such as 1. The fire extinguisher is out of date. 2. The kitchen operation room is not equipped with a fire blanket. 3 Fire hydrants are short of accessories. ) and so on. In view of the problems found, we have issued a rectification notice and ordered it to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified. Third, build a service brand, focus on learning and management 1. Organizational learning, as a hotel, pays attention to the quality of service, first of all, pays attention to people, pays attention to its own construction, and pays attention to the thought and quality of employees. Only in this way can employees truly understand the purpose of service. We hold four safety meetings every month. Make full use of meetings to communicate with employees, dissect positive and negative cases, and instill the purpose of serving guests in our hotel. At the same time, employees who are good at meetings should be praised in time, and employees who do not perform well should be seriously criticized. At the same time, it is necessary to educate employees to strengthen iron discipline, especially those in our gate post, who have a wide network of contacts. For example, on the 9th of October this year 165438+ 10, our foreman Kong Weilong saw a guest parked at the gate, which blocked his way to the backyard. Just tell the driver not to park here, it will affect the traffic of other vehicles. He must stop here. When I told him again, he not only refused to listen, but also called names, and hit our foreman twice and kicked him. Our foreman never fought back and was taken away. At that time, people from the opposite mobile company were also very angry. They told our supervisor why you didn't help employees hit drivers. From this point of view, it is precisely because we often hold meetings to study and emphasize iron discipline that we can do this from the supervisor to the employees. As a result, Kong Weilong, the foreman, was highly praised at all security meetings, and the case was dissected: if we had fought back at that time, our emotions would have been balanced, but the loss would have been even greater, which directly affected the reputation of our Damenggang security guards among the guests and the surrounding people. Even have a bad view of our security, because we have such security, mainly because of the usual education and training of hotel leaders. 2. Humanized management Strengthening the management of employees is what our department should always do. How to strengthen the management of employees is what our department should pay more attention to. Only in this way can we give full play to the enthusiasm of employees and they can repay the enterprise with dedication in their future work. 4. Quality of service 1. The service of Damengang is the forefront of our hotel's service for guests. Its service quality is related to the first feeling of the guests. Therefore, in order to ensure the quality of our service, we will implement it from the following two aspects: First, organize regular meetings for employees to study and cultivate their professionalism in the enterprise. Only in this way can the quality of service reach home. The second is the service quality and the security service of the parking lot at the gate, so as to command the vehicle service and guide the direction when the guest vehicles come and go. Especially in cold weather, sun and rain, they always stand at the forefront of service and serve the guests. The work in 2009 is planned for the new year. With the concept of "new image change", the Security Department highlights the word "change" and establishes a new image of the Security Department. The general idea of work throughout the year: 1. Sign the fire safety responsibility book for 2009 with all departments; Let everyone have a burden on their shoulders, feel safe in their hearts and ensure the safety of the hotel. 2. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of hotel fire protection, ensure the safety of hotel fire protection, be foolproof, adhere to prevention first, and combine prevention with consumption. Constantly improve and abide by various rules and regulations in the work, use system managers, set up safety inspection teams, regularly inspect hotels and surrounding places, find potential safety hazards, coordinate with other departments for rectification in time, and put an end to all safety accidents. 3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Those who fail the examination are resolutely not allowed to take up their posts. And organize a full-time fire safety training every quarter. 4. Carry out learning and reading activities and build a learning organization. In view of the fact that department employees usually don't pay much attention to theoretical study, it is necessary to make a detailed study plan, change this habit of not studying, send more hotel materials, or write learning experiences, and urge and encourage department employees to learn, especially hotel business knowledge. Do a good job of monthly, quarterly and annual inspection, achieve results and improve. Comprehensively improve the quality of department employees. 5. This position should be rotated. Every post in the department (post setting, parking command, fire monitoring, security) is rotated once every two months, changing the past fixed post mode, so that everyone can be familiar with and competent for the work of each post and develop in an all-round way. 6. Strengthen internal assessment and implement the last elimination system. Tree image, uniform uniform (with belt, epaulettes, cap badge, etc.). ), all employees in the department are dressed for work, showing a new look. Combined with the assessment standards formulated by the human resources department, the employees of each department are assessed and eliminated at the end. Those with the lowest assessment score for three consecutive months will be laid off. Personnel are supplemented by recruiting high-quality veterans. 7. Rectify the security dormitory. Learn military dormitory management, learn from good dormitory management experience, be neat and orderly, drive the management of the whole hotel dormitory, and strive to a higher level. 8. Pay more attention to employees' ideas at ordinary times, communicate frequently, care for and care for employees. Talk to some poor employees individually to help them find out the existing problems and encourage them to improve their service quality by leaps and bounds in the new year.