Responsibilities of each position in the foot massage shop

Responsibilities of each position in the foot massage shop

In the era of continuous progress, job responsibilities are becoming more and more important to people. Formulating job responsibilities can effectively prevent job losses due to unreasonable job allocation. This leads to phenomena such as work shirk and responsibility shirk between departments or employees. So, have you mastered the format of job responsibilities? Below are the responsibilities of each position in the foot massage shop that I have compiled. I hope it will be helpful to everyone.

General manager job responsibilities

1. Responsible for the daily operations of the company.

2. Formulate company policies and implement strategic plans.

3. Implement the business goals and plans set by the board of directors and implement the resolutions of the board of directors to maximize the company's social and economic benefits.

4. Formulate the company’s specific business goals and business plans.

5. Master market information, develop markets, determine business strategies, adjust and optimize business models according to market demand.

6. Review the company’s operating statements to control operating costs and improve the internal control mechanism.

7. Develop and continuously improve the enterprise management model.

8. Establish a management team with appropriate authorization to achieve division of labor and collaboration.

Responsibilities of the Finance Department Manager

1. Directly responsible to the general manager

2. Organize the company's economic accounting organization to prepare and review accounting and statistical reports in a timely manner Organize the preparation of financial budgets and final accounts.

3. Review various expenses and reasonably grasp costs and expense standards.

4. Review the expenditure plans of each department and store and submit them to the general manager for approval.

5. Plan the company’s funds and manage the use of various funds in a balanced manner to ensure the normal progress of daily operations.

6. Organize and implement an asset inventory of each department and store once a month.

7. Supervise all departments and stores to implement various financial rules and regulations.

8. Carry out business training for employees so that each position can master various financial knowledge.

9. Responsible for verifying the attendance and assessment of employees in the department.

10. Standardize the company’s financial system and related processes.

11. Carry out other matters assigned by the general manager.

Job Responsibilities of Human Resources Manager

1. Formulate and implement the company’s human resources plan.

2. Responsible for the recruitment, entry and resignation of company employees.

3. Responsible for the promotion, promotion and demotion assessment of company employees.

4. Responsible for the entry, on-the-job and promotion training of company employees.

5. Develop company-related personnel management systems and processes.

6. Formulate and implement training plans for company employees.

7. Responsible for the logistics support and management of company employees.

8. Organize and supervise the implementation of work plans and daily personnel management of each department and store.

9. Responsible for employee salary management, issuance and control, review the attendance information sent by various departments and stores, and issue employee allowances.

10. Develop assessment management systems for staff at all levels and guide relevant departments to implement them.

11. Receive various administrative departments and be responsible for their coordination.

12. Directly responsible for the implementation of other work instructions issued by the general manager.

Job Responsibilities of Service Department Manager

1. Directly responsible to the general manager

2. Responsible for formulating and implementing on-the-job and promotion training plans for department employees.

3. Responsible for the design and implementation of the company’s service processes and operating procedures.

4. Responsible for the assessment and supervision of company employees in service areas other than technology.

5. Responsible for formulating the systems and regulations of the company's service department.

6. Assist the company in the repair and maintenance of facilities and equipment in each branch.

7. Assist the company to improve the health and safety work of each branch and supervise personal and environmental health evaluations.

8. Arrange the service skills assessment of employees in each store.

9. Implement other work instructions issued by the general manager.

Responsibilities of the store manager

1. Lead subordinate staff to do their respective jobs well, teach them by words and deeds, and establish corresponding areas of responsibility or corresponding division of labor.

2. Train and enhance the work quality of service reception staff, and strive to optimize service procedures and division of labor in service positions.

3. Assess the service processes of corresponding staff and retrain those who fail to meet standards.

4. Cooperate with the logistics department to inspect corresponding work, keep records of facility damage and shortage of consumable items, and declare them.

5. Do a good job in inspecting various service work at the business site and promptly dispatch staff to corresponding positions to ensure normal service quality.

6. Establish corresponding customer files and train staff to memorize guest surnames to provide convenience for next customer service and promote guest intimacy.

7. Establish corresponding service process regulations, strengthen supervision and management of existing personnel, and promptly collect guest opinions or suggestions to improve customer service

8. Timely stop and eliminate guest dissatisfaction Emotions or unreasonable troubles nip conflicts in the bud.

9. Strengthen the safety awareness of corresponding employees and organize and implement fire prevention and theft prevention training.

10. Cooperate with other departments and superior managers to divide their work and assist each other in an effort to improve overall work efficiency.

Responsibilities of Technical Supervision

1. Strictly follow the company's system requirements and lead the team of technicians with their own responsibilities.

2. Maintain a high degree of consistency with the company and absolutely obey the company’s instructions.

3. Work hard to complete tasks received from the company or superiors and provide timely feedback on task completion.

4. Regularly organize technicians to carry out skills exchanges and training, and strive to improve the business skills of group technicians.

5. Discover technicians’ bad behaviors and violations in a timely manner and promptly communicate with the corresponding technicians to guide them to correct their mistakes.

6. Caring for the technicians well, respecting the technicians’ personal ideals, and responding to the technicians’ questions as soon as possible. If the reply cannot be made at the first time, the exact time of reply shall be given clearly and the reply result shall be obtained through discussion with the corresponding management personnel in a timely manner.

7. Evaluate the work performance of existing technicians and provide rewards and punishments according to the company's corresponding systems.

8. Technicians who are dissatisfied with or refuse to obey the corresponding technician's implementation of the company's instructions should promptly report factual information to the store manager and technical department to seek solutions.

9. Technician rewards and punishments will be gradually escalated through oral, written and negotiated amounts.

10. Technical supervision responsibilities and work are directly responsible to the store manager and technical department.

11. When you find any imperfections in the company's systems and documents, you must promptly provide feedback and provide corresponding handling opinions to the local manager and technical department.

12. Be tolerant and tolerant of other people’s opinions and suggestions, seek common ground amidst differences, and achieve corresponding consensus.

13. The daily behavior of technical supervision should be based on the daily behavior standards of company employees. Study hard and strive to improve personal cultivation and management capabilities.

14. Responsible for the pre-job training of technicians in the store, and the first step of the review of onboard technicians, based on the principle of hiring on the basis of merit.

15. The corresponding technicians who complain about guests during the customer service process will be punished and organized training according to the circumstances.

16. Understand and discover new technology projects or techniques in the market from various aspects. After verification, the applicable projects must be submitted to the technical department in charge of the corresponding project process and project feasibility analysis report for the company's business project development.

17. Always pay attention to and cultivate outstanding technicians, including technicians who are not from the company, and help the store or technical department to inflow or introduce outstanding technicians to improve the company's technical level.

18. The company's business, mechanisms, skills, corresponding processes and other business process secrets must not be disclosed to non-company personnel at any time and anywhere.

Responsibilities of the trainee technical supervisor position

1. Strictly follow the company's system requirements and lead the technician team with personal responsibility.

2. Maintain a high degree of consistency with the company and absolutely obey the company’s instructions.

3. Work hard to complete tasks assigned by the company or superiors and provide timely feedback on task completion.

4. Cooperate with technical supervision and organize technicians to carry out skills exchanges and training on a regular basis and strive to improve the professional skills of the technician group.

5. Assist the technical supervisor to discover bad behaviors and violations of technicians, and assist the technical supervisor to communicate with the corresponding technicians in a timely manner to guide them to correct their mistakes.

6. Caring for the technicians well, respecting the technicians’ personal ideals, and responding to the technicians’ questions as soon as possible. If the technicians’ questions cannot be answered immediately, the response time should be clearly stated, and the response results should be promptly requested from the superior technical supervisor.

7. Assist technical supervisors to evaluate the performance of existing technicians.

8. The trainee technical supervision work is directly responsible to the technical supervisor and is under the dual jurisdiction of the technical department and the store where it is located.

9. When you find any imperfections in the company’s systems and documents, you should provide timely feedback and provide corresponding suggestions for handling.

10. Be good at tolerating others’ opinions and suggestions and seeking common ground despite differences.

11. The daily behavior of the trainee technical supervision should be based on the daily behavior standards of company employees. Study hard and strive to improve personal cultivation and management capabilities.

12. Assist the technical supervisor and be responsible for the pre-job training of store technicians.

13. Assist the technical supervisor in training and communicating with technicians who have complained about guests.

14. Understand and discover new technology projects or techniques in the market from various aspects. After verification of available projects, submit corresponding project processes and project feasibility analysis reports to the technology department to help the company develop business.

15. Always pay attention to and cultivate outstanding technicians, including technicians who are not from the company, and help the store or technical department to inflow or introduce outstanding technicians to improve the company's technical level.

16. The company's business, mechanisms, skills, corresponding processes and other business process secrets must not be disclosed to non-company personnel at any time and anywhere.

Responsibilities of supervisor

1. Responsible to the store manager

2. Responsible for the attendance and assessment of store employees.

3. Responsible for implementing the rules and systems formulated by the company.

4. Responsible for handling daily complaints from customers.

5. Responsible for handling daily affairs in the store.

6. Responsible for formulating and implementing the store cycle work plan.

7. Care for and care for employees and understand their psychological dynamics.

8. Implement employee rewards and punishments fairly and equitably.

9. Implement other work instructions issued by superiors.

Cashier Job Responsibilities

1. Conduct cashier accounting according to the consumption order to determine the charge amount and collect the corresponding fees. Do the registration, accounting and safekeeping of various consumer cards.

2. Payment and change must be verified through verbal verification to be accurate.

3. Answer customer inquiries patiently and accurately, and promptly notify the person in charge of guests who make excessive demands.

4. Do a good job in identifying the authenticity of currency. If you find that you pay for counterfeit currency, you should politely refuse.

5. Prepare the financial statements for the day accurately.

6. Do a good job in keeping financial confidentiality and do not disclose work information to unrelated persons.

7. All employees who are not working for legitimate reasons are reminded not to enter the checkout counter.

8. Responsible for answering outside calls.

Record the guest's request, contact number and reservation time in detail. Immediately notify relevant personnel to prepare for reception. Private phone calls will only be recorded and communicated without transfer.

Responsibilities of assignment positions

1. After receiving room arrangement information, allocate points in a timely manner according to the corresponding point assignment form. Speak clearly and use polite language to avoid or reduce errors.

2. Carry out technician attendance assessment including filling out forms during breaks.

3. Provide verbal comfort and encouragement to the point return technician and follow up the points distribution according to the guests’ reasonable requirements and point distribution form.

4. Make notifications to the technicians who are waiting to order. Notify 3-5 technicians waiting to order. Be ready to make orders, increase the speed of ordering, and record the number of times the technicians have placed orders. Verify each other with the cashier when leaving get off work.

5. For mistakes in the distribution points or misunderstandings by technicians, you should calmly explain clearly or admit the work mistakes in person and be realistic.

6. Responsible for the protection and management of disposable items and guest supplies.

7. Prepare a dispatch work record sheet.

Hygienist job responsibilities

1. Clean the public area before entering guests, including scraping the corners, floors, and glass, and cleaning the public bathrooms. .

2. Clean the cups used by the guests and disinfect them in strict accordance with the disinfection procedures.

3. Soak, clean and disinfect the towels used by guests in strict accordance with disinfection procedures.

4. Carry out careful collection of linen every day and carry out standard sorting of linen.

5. Carry out sanitation and cleaning work on guest rooms.

6. Clean the guests’ leather shoes.

7. Keep the workplace hygienic and clean at all times.

8. Complete other tasks assigned by the foreman.

Receptionist job responsibilities

1. Check the hygiene of the guest area before the market opens and follow up in a timely manner.

2. Check whether the items in the guest area are fully equipped, such as whether the boiling water is filled with combs and whether the rolling paper is in place.

3. After the preparations are completed, perform standing service at the designated location to welcome the guests.

4. When guests come, make tea, deliver scented towels and fruit snacks, and provide timely and accurate feedback on the distribution work to the front desk dispatcher.

5. Refill water for guests every 15 minutes.

6. After the technician places the order, he collects the customer’s opinions in a timely manner and reminds the customer that we have a purchasing service. If the customer’s complaint cannot be handled, it will be reported immediately to the superior.

7. Assist the greeter to provide elevator service to welcome guests back next time.

8. Clean the passenger area in a timely manner.

9. Register and improve customer files.

10. Responsible for the safekeeping of property in the area.

11. Complete other tasks assigned by superiors.

Job responsibilities of the greeter

1. Use service honorifics, smile and greet guests, proactively ask the number of guests, and bow when guests come or leave.

2. Ask the guests for their choice of service items and areas and take the guests to the corresponding areas. When the room is full, you should patiently explain to the guests and lead them to the rest area.

3. Try to remember the names, habits, taboos, and favorites of frequent guests and register them in the guest history file. Try to make the guests feel at home.

4. Be familiar with the store’s service facilities and projects in order to answer customer inquiries.

5. Responsible for public health in designated areas.

6. Responsible for collecting customer opinions, recording them and reporting them to management for continuous improvement.

7. Responsible for pressing the elevator button to see off guests.

8. Assist in cooperating with other positions to carry out work.

9. Confirm reservation status and keep in touch with customers at any time.

10. Complete other tasks assigned by management personnel.

Responsibilities of the logistics manager

1. All work must ensure the normal operation of the business premises with this as the core.

2. Properly arrange the food and accommodation of all employees to cooperate with the canteen and dormitory work.

3. Apply for the purchase of all consumable materials and carefully conduct inventory and verification of materials stored in the warehouse.

4. Contact and cooperate to maintain all facilities to ensure that there are no abnormalities during the business process and ensure that all facilities operate normally.

5. Recycle the materials of resigned personnel and keep corresponding records.

6. Inspect the work of each position to eliminate various safety hazards.

7. Supervise the health work of corresponding positions.

8. Manage the personnel arrangements for each logistics position and dispatch corresponding personnel in a timely manner to ensure that there are corresponding responsible persons for each logistics position.

9. Cooperate with other departments and superior managers to divide their work and assist each other to improve overall work efficiency.

Job responsibilities of the foreman

1. Be responsible to the supervisor, be fair and selfless, influence employees with good words and deeds, unite employees, provide employee services, implement democratic management, care about employees in daily life, and do things for employees in a practical manner Real facts.

2. Keep track of and understand employees' work performance and service quality, report the situation to supervisors in a timely manner, and conduct regular evaluations of employees' service levels, work attitudes, and business skills.

3. Check employees’ daily appearance and work discipline.

4. Keep abreast of guest room status and conduct on-site management.

5. Responsible for supervising the overall hygiene of the store to ensure environmental hygiene.

6. Supervise all floor reports and submit them to superior supervisors for review in a timely manner.

7. Inspect the work status of each position and solve problems in a timely manner.

8. Responsible for applying for daily supplies needed in the store to ensure that spare items are complete.

9. Responsible for the property management of the store and conduct inventory of property at any time.

10. Responsible for handling general complaints from guests.

11. Responsible for the maintenance of daily utensils in the store to extend the service life of daily utensils.

12. Responsible for employees’ vacation arrangements, shift arrangements, and requests for leave, and do a good job in checking the attendance of floor employees.

13. Collect guest information and continuously improve the "guest history data".

14. Responsible for the receipt, return and registration of materials needed by employees.

15. Responsible for daily safety inspections of the store to eliminate potential safety hazards and report problems in a timely manner.

16. Responsible for the daily inspection of store facilities and equipment, and timely maintenance if any problems are found to ensure the integrity of store facilities and equipment.

17. Lead by example and rush to the front to help complete other tasks assigned by superiors when there are difficulties. ;