What does it take to become a customer service specialist?

Customer service specialist refers to the person who undertakes customer service work, and generally gives corresponding answers to customers' questions through telephone, email, WeChat and other communication methods to improve the company's services.

Many industries need customer service experts. Although the job title is different, there are some differences in job responsibilities due to different industry needs and different customer groups. The blue tie specifically summarizes the responsibilities of customer service specialists in several industries for your reference.

1, Financial Customer Service Financial Customer Service Specialist usually serves customers by telephone, accepts customers' inquiries, complaints and suggestions, records relevant contents and gives customers feedback. In addition to receiving customers' active consultation, financial customer service specialists also need to provide card purchase services to improve service quality.

2. Network Customer Service With the development of the Internet, many industries have now developed network services, such as e-commerce and official website, so the post of network customer service has been derived. Online customer service generally communicates with customers through online chat tools, such as WeChat, QQ and email. , mainly to answer customers' inquiries, accept and process online orders, and promote the company's sales service.

3. Communication Customer Service As we all know, China Unicom, China Mobile and China Telecom are the three giants of communication. Among them, customer service communicates directly with customers by telephone. The most common way is to answer customers' phone calls, handle related business or deal with various communication problems for them. In addition to answering the phone, customer service also needs to publicize the preferential scheme of value-added services to designated customers by phone, inform the preferential policies, pay a return visit to customers and conduct a questionnaire survey. Generally speaking, the customer service specialist is a staff member who mainly serves customers, conducts online consultation and questions and answers through telephone, WeChat and other communication methods, solves various problems for customers, and accepts customers' suggestions and opinions.