Requesting a sample of jewelry store personnel management regulations or employee handbook. The main contents include employee responsibilities and systems, safety, regulations and penalties.

Jewelry Store Management Manual

Part One Franchise Store Internal Management System

Working Standards

1. Going to work (entering the store)

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1. Do not be late, do not leave early, and do not leave your post without authorization. Violators will be punished according to regulations.

2. Attendance registration

1) Change into uniform;

2) Register time in the attendance book;

3) Strictly prohibited If someone is found to be registering on behalf of someone else, severe penalties will be imposed on the registrant and the person being registered.

3. Regulations on bringing personal items into the store

1) Personal items, personal packages and other items should be kept in the locker and are strictly prohibited from being brought into the store;

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2) Large amounts of cash and other valuables are not allowed to be stored at the counter or lockers, and the store is not responsible for any loss;

3) Items that are the same as those at the counter are not allowed to be brought into the store; < /p>

4) If the items used at work are personal items, such as cameras, computers, typewriters, etc., they must be approved by the manager on duty before they can be brought into the store. Leave must be approved by the manager on duty.

2. Appearance

1. Basic regulations

1) Wear uniforms and wear name tags;

2) Clothing neat and tidy , have good appearance;

3) Always smile and be polite to guests;

4) Check each other and improve together.

2. Specific regulations

1. The hair of male salespersons must be trimmed and washed, and the ears must not be covered. No beards or long nails must be left, and a shirt must be worn.

2. Female salespersons’ hair should be combed appropriately, and they can wear colorless nail polish. They should wear appropriate makeup and be neat and energetic.

3. Colored glasses are not allowed to be worn during work.

4. In principle, hair of any color other than black is not allowed.

5. When working, work clothes must be worn according to regulations, and the badge should be worn correctly on the left chest.

6. Work clothes must be kept clean, tidy, ironed and flat, buttoned completely, and sleeves cannot be rolled up.

7. Wear shoes appropriately and keep them clean. Wearing slippers to work is strictly prohibited.

8. Be civilized, confident and generous, neither humble nor arrogant, showing a certain degree of grace and cultural literacy. Stand up straight, sit upright, be concise, look naturally, listen attentively, and walk steadily.

9. Avoid indecent actions such as picking ears, yawning, and manicuring in front of customers. Treat others with sincerity, enthusiasm, kindness, patience, and a certain degree of goodwill.

10. When receiving customers, colleagues or clients, you should smile, speak Mandarin, speak clearly, have a sweet voice, and have a friendly attitude.

11. When pouring water for customers, the water should not be too full. Hold the cup 2/1 lower with both hands and hand it to the customer. You can also gently place it on the counter at the customer's hand and prompt the customer. It is strictly prohibited to hand out water by holding the mouth of the cup.

12. When talking to customers, you should look at the other person and listen carefully. The expression should be friendly and natural. If there is something that needs to be dealt with during the conversation, you should politely signal to the other person to wait a moment and express your apology.

13. The salesperson on duty is required to speak Mandarin. When talking to colleagues at the counter or handing over goods, it is strictly forbidden to use nicknames, nicknames, etc.

3. Regulations on opening preparations

1. Specifications for pre-opening preparations

1) Cleanliness: Make sure the floor is clean, the merchandise is neat, and the counter is clean. ;

2) Check the products: prepare and stock enough products, the counters are full of products, stock the counters, and the two are facing each other;

3) Check the price tags: do Make sure that the goods are consistent with the price tags and certificates;

4) Verify the accounts: Verify that the goods in the cabinet are consistent with the accounts;

5) Keep the sales receipts, packaging materials and sales utensils

6) Calibrate the sensitivity and accuracy of scales and instruments;

7) Organize appearance and check clothing.

2. Determine today’s goals

1) Think about today’s sales goals every day, and the methods and measures to achieve them;

2) Today’s goals What products are highlighted? Have you mastered the performance and characteristics of the product?

3) If you have any questions or questions that you didn’t know yesterday, ask others as soon as possible to find answers and solutions.

3. The use of telephones and BP machines during working hours

1) Personal phone calls are prohibited;

2) The use of personal mobile phones and BP machines is prohibited; < /p>

3) If a salesperson needs to make outside calls due to work, he must obtain the consent of the manager on duty.

IV. On-the-job requirements

1. Observe the commuting time. It is forbidden to drink before going to work. If you leave the counter if you have something to do, you must make it clear to your colleagues.

2. It is prohibited to visit, chat or do private matters during working hours.

3. Eating, eating, snacking, wearing make-up, smoking, and making loud noises and running are prohibited in the store.

4. Standing services must be standardized, behave dignified, and serve with a smile;

5. Carry a notebook with you to record customer requirements, suggestions and opinions.

5. Standardization of service procedures in business

1. Greeting customers: When approaching customers, take the initiative to say hello and say the first sentence well. Achieve "answer one question, two greet three", and speak first before people arrive.

2. Introduce products: Actively, enthusiastically and patiently introduce product quality, grade, price, use and maintenance to customers. If the product the customer wants is out of stock at the time, you can introduce products or new products that are similar to their requirements. , or leave the customer’s contact information and address, and get in touch with the customer promptly after the goods arrive.

3. Display of goods: Determine the display method and method according to the quality and level of the goods, whether it is wearing, viewing with a magnifying glass, lighting, etc., which should not only facilitate customers' selection, but also highlight the inner beauty of the goods. The performance is vivid and vivid.

4. Packaging goods: Before packaging the goods, the goods, certificates and gifts must be packaged together in front of the customer.

5. Hand over the goods: After the customer pays the money, the salesperson should hand the goods to the customer with both hands, be polite, handle them with care, and be generous.

6. Farewell to customers: When customers leave the counter with their purchased goods, they should be seen off warmly and politely according to standard service terms.

7. Auxiliary work when the business is not busy: replenishing and organizing goods, making accounts in a timely manner, cleaning the counter, and preparing to receive the next customer in advance.

6. Regulations on closing preparations

1. When the business closes, there are still customers selecting products, and all products must be displayed as normal business hours.

2. When the business closes, if there are customers, the business hours should be postponed, and customers should be received normally and warmly, without rushing customers or complaining about customers.

3. Fifteen minutes before the end of business, all salespersons on duty must count the goods to ensure they are accurate, sign by everyone on duty, and take the goods back to the safe one after another.

4. The counter team leader and manager on duty prepare the sales accounts for the day and ensure that the accounts are consistent with the products.

5. Clean the business premises so that the floor is clean and free of stains.

6. Evening shift meeting: After all the preparations before leaving the store are completed, the counter team leader and duty manager will organize the salesperson on duty to summarize the sales work of the day and determine the work arrangements for tomorrow.

7. Leaving the store: When leaving the store, the desk team leader and the manager on duty must cut off the power supply promptly, and the manager on duty must cut off the power supply promptly, lock the safe, and check for other unsafe places.

8. After all the above tasks are completed, all personnel on duty can leave the store one after another.

7. After get off work (leaving the store)

1. When changing, you must change into your own clothes in the locker room and put your uniform in the locker.

2. Complete the check-out attendance registration.

8. Hospitality Rules

1. The service language should be soft, natural, concise, accurate, polite and flexible:

1. Commonly used polite expressions: Welcome, please, you, I'm sorry, it's okay, thank you, thank you for coming.

2. Commonly used honorifics: kid, madam, miss, madam, sir

3. Commonly used greetings: hello, good morning, goodbye, thank you, please take care of me, Welcome to visit us again.

2. Taiwan service language standards

a) When greeting customers, take the initiative to say hello and say: "Hello! What are you looking for?" "What do you need?" When there are many customers, you should say "Sorry, please Please wait a moment". When customers are dissatisfied because they did not hear their call, take the initiative to apologize and say "I'm sorry for keeping you waiting."

b) If the product that the customer inquires about is temporarily out of stock, the customer should reply: "Sorry, it is temporarily out of stock." When a customer asks when the goods will arrive, he should reply: "Please come and see from time to time, or call and ask" and hand over your business card. For customers who are in urgent need of a certain product, you should say: "Please leave your phone number so that you can be notified in time when the goods arrive." Don't simply say: "No."

c) When a customer wants to see a certain product, the salesperson is not allowed to quote the price first and then deliver the goods, unless the customer first asks the price. After the salesperson hands the product to the customer, he should properly introduce the characteristics, origin, etc. of the product, and say: "Please choose as you like." When the customer does not buy after selecting, he should say: "You're welcome, I hope you will come again next time."

d) When handing over the goods to the customer after the transaction is completed, you should say: "Please take it," and carefully count the bonus items for the customer.

e) When bidding farewell to customers, you should say: "Do you need anything else?" or: "Goodbye." When a customer expresses his gratitude, he should say: "You're welcome, you are welcome to come again."

f) When customers ask for return or exchange of goods, they should be warmly received without shirk or making things difficult. When dealing with goods that do not comply with the return and exchange principles, they should be patient and explain more. They should say: "I'm sorry, your jewelry." The return period has passed." Or say: "Sorry, the damage to your jewelry is not within the scope of our guarantee, please understand." If the customer insists on returning or exchanging goods, he should say: "Please allow me to ask the leader for instructions, please wait a moment." If the customer is not satisfied with the answer, the customer should be politely asked to negotiate with the relevant department. Products that comply with the return and exchange policy should be returned or exchanged immediately, with a message saying: "I'm sorry for making you make an extra trip."

g) When trying to dissuade customers, be kind and patient. For example, when persuading customers not to smoke, you should say: "Sorry, smoking is not allowed in the store."

3. During the sales process, you are not allowed to use uncivilized and impolite language such as negation, questioning, ridicule, etc., and adhere to the "Five Don'ts"

1) Don't say anything that will hurt the customer Words of self-esteem and character.

2) Don’t complain or blame customers.

3) Do not use sarcastic words to ridicule customers.

4) Do not use vulgar or rude words.

5) Do not use words that ridicule customers or intensify conflicts.

4. Do not care about the following six things when receiving customers

1) When customers purchase goods, do not care about inappropriate addresses.

2) Customers behave inelegantly and carelessly when purchasing goods.

3) When the salesperson takes the initiative to say hello, the customer ignores him and does not care.

4) When encountering a customer who is irritable and uses inappropriate language, he or she does not speak up.

5) Don’t care when customers give rude opinions.

5. Service taboos

"Don't ask if you don't want to buy it", "I don't know", "I don't understand (can)", "Can't read it yourself?", " Can you afford it?", "What's the hurry?", "Come back tomorrow", "Sample", "Want to buy it or not", "Wherever you want to go", "Wherever you want to go".

6. Other counter regulations

1. When it is necessary to speak to other salespersons who are receiving customers, they should do so after the salesperson has finished receiving the customers. If there is an emergency, you should use the reception gap to greet the customer first and then briefly describe the reason.

2. When greeting other salespersons at the reception, you should wait for the customer to answer before answering. If there is an emergency, there will be other salespersons nearby to greet the customers. If there is no salesperson nearby, be sure to wait until the reception is completed.

3. It is forbidden to talk about personal matters in the store. If there is an emergency, explain the reason to the manager on duty. After obtaining permission, you can meet outside the counter at a designated time.

7. When answering the phone

1) When making a call, you should first clarify the key points of the call. When the other party answers, first give the business outlet phone number and your name, and say; " Hello, Xinxin Yafu Jewelry XX store."

2) When the phone rings, you should quickly pick up the phone and answer it within three rings. First, state the name of the business outlet and your own name, record and check the key points, and ask the other party if they want to leave a message. .

3) Develop the habit of preparing paper and pen to record phone calls at any time.

4) Wait for the other party to hang up the phone first.

Shift handover regulations

The regulations for salesperson handover are:

1. Work handover

Hold pre-shift meetings regularly and make unified arrangements Assign work. When carrying out work handover and work arrangement, the salesperson must be attentive and meticulous. To achieve

"accuracy" is to require the salesperson to hand over the shift on time.

The "Two Mings" require salespersons to have clear positions and clear responsibilities.

The "Three Clean Things" require salespersons to be clear about money and tasks when handing over work.

Note: Any mistakes in the above aspects will lead to endless consequences.

Specific measures

1) Implement a two-shift rotation system.

2) Implement the system in which the counter team leader is responsible. The counter team leader of each shift will take the lead in participating and the money will be counted in person. Make sure that the accounts and facts are consistent. If there are any discrepancies, the team leaders of both parties will write a written report and notify the company to resolve it. But it will not affect normal sales work.

3) Responsibilities should be clearly defined during handover, and sales staff should divide responsibilities and hand over one by one.

4) Handover content: counter account, physical account, cash account, counter key, etc.

2. Changing work clothes

Before officially taking up the job, the salesperson must change clothes in accordance with regulations and is not allowed to work on the job wearing non-compliant clothes.

Changing work clothes must be done before work and cannot be changed in public at work. Also note that the replacement tooling must be completely in place.

3. Inspection and replenishment

1. Check whether the specific quantity of the goods you are responsible for selling is missing.

2. Check whether there are quality problems with the products you are responsible for selling.

3. When inspecting goods and discovering a shortage of goods, you should promptly report to the manager on duty and find out the cause immediately.

4. When inspecting the goods, if quality problems are found in the goods, they should be reported to the manager on duty in a timely manner and the reasons should be identified immediately.

5. For errors whose causes have not yet been identified, the on-site situation and the person in charge should be registered.

4. Check the price tags

1. Check whether the price tags of the goods correspond one to one, whether there are any wrong price tags, and whether there are goods missing price tags to prevent "misplacement" 's appearance.

2. Check whether the certificates and information of the goods are complete.

3. During the inspection, if any errors or deficiencies are found, they should be reported to the manager on duty and the reasons should be found out immediately.

4. For errors whose causes have not yet been identified, the on-site situation and the person in charge should be registered.

5. Prepare necessities

Salespersons must also prepare some indispensable work supplies before going to work and place them in a fixed place. It must also be checked or supplemented before work.

1. Prepare the meter

Refers to the cash register, electronic calculator, ballpoint pen, carbon paper, invoice, etc.

2. Prepare test equipment

Jewelry tester

3. Prepare promotional materials

Promotional brochures, counter reminders, POP , posters, etc.

4. Prepare sales equipment

Jewelry boxes, handbags, sales cards

5. Prepare change money

6. Tidy up the countertops

The salesperson should clean and tidy up the counters he/she is responsible for as necessary to ensure that the countertops meet the sales requirements. Place the office utensils you use in place so as not to affect the overall beauty of the counter.

Hygienic regulations

Keeping the store clean is one of the duties of the store clerk. The work steps of the store clerk responsible for hygiene are as follows:

Work step one: preparation< /p>

Specific operations:

1) Trash can

2) Bucket, rag, feather duster, rolling paper, glass cleaner.

Requirements: The work prepared in advance must be clean.

Step 2: Take out the garbage

Specific operations:

1) Gather the garbage in the store into one trash can and let one person take out the garbage;

2) Take out the trash 15 minutes before the evening shift ends.

Requirements: Dispose garbage to the designated location, and do not scatter garbage paper in the store.

Step 3: Wipe counters, shelves, doors and windows

Specific operations:

1) Fill half a bucket of water;

2) Soak the rag, wring it out and wipe the shelves, counters, doors and windows first, then clean the rag the second time and wipe again.

Requirement: Wash the rag frequently to keep it clean.

Step 4: Wipe glass and mirror

1) Pour glass cleaner on the rag and wipe the glass mirror back and forth;

2) When there is no glass In the case of detergent, wipe with a wet rag first, and then wipe with a rag or paper.

Requirements: Use glass cleaner on the glass and mirror until they are bright.

Step 5: Clean the merchandise

Clean the dust in the cabinet regularly.

Requirements:

a) Handle goods with care

b) Place goods promptly after cleaning

Counter discipline

In order to maintain good sales order in the store, salespersons are now required to abide by the following counter rules:

1. Salespersons must wear work clothes and work badges before entering the counter to work.

2. Don’t arrive late at work, don’t leave early, don’t ask for leave without reason, and don’t change shifts at will unless there are special circumstances. When it is necessary to change shifts or work breaks, they can only take effect after seeking approval from the supervisor. Do not leave the job without authorization. When you need to leave, you must complete the leave registration before leaving the job.

3. Be warm to guests, serve politely, take the initiative to introduce products, be energetic, smile often, and answer all questions. When there are no customers, organize the merchandise to make it neat and beautiful.

4. Accept criticism or suggestions from customers with an open mind and do not contradict or quarrel with customers.

5. Stand in an upright posture and do not chat, laugh or play at the counter.

6. It is not allowed to meet customers or conduct private affairs at the counter. You are not allowed to purchase your own products during working hours.

7. Smoking, eating, reading, reading newspapers, sleeping, and sitting around are not allowed at the counter or warehouse.

8. Consciously improve the environmental sanitation and product hygiene inside and outside the store.

9. Personal schoolbags, wallets, and wallets are not allowed to be brought into the counter or warehouse.

10. Public property and commodities. Do not take or use it indiscriminately, and you are not allowed to try on the jewelry in the store.

11. When handing over a shift, ensure that the handover is clear, the payment is consistent, and the signature is responsible.

12. It is not allowed to change clothes and leave work early and close the door early to stop selling.

13. Before leaving get off work, cut off all power sources, lock safes, doors and windows, and do fire and theft prevention work.

Goods Warranty Regulations

1. Goods are divided into major categories.

2. The "first in, first out" rule must be implemented for warehoused goods.

3. Warehouse space must be saved, warehouses should be used rationally, and goods must not be placed in a disorderly manner.

4. Warehouse goods must have fixed slots and be numbered. Each slot must have an "in, out, and deposit card." All goods and materials entering and leaving the warehouse will be on the slot card at that time. Register and calculate the inventory number to match the merchandise account.

5. The goods in the warehouse must be "three matched", that is, the goods in stock must match the number of goods cards, and the inventory of goods cards must match the balance of the goods account. At the end of each month, the warehouse manager should record the numbers according to the goods account. Prepare monthly reports on purchases, sales, transfers and deposits.

6. Warehouse managers should frequently inspect the goods and materials they store, and for goods that have been stored for a long time, they should proactively urge the sales floor to sell them out of the warehouse or report to the headquarters for replacement.

Data management regulations

In order to facilitate management and timely communication with the headquarters, and to prepare for the production of marketing plans based on local conditions, the following data must be archived:

< p>1. Internal information

1. In-store information

1) Monthly sales information for the most recent year

2) Main products 1-2 years local Market changes.

3) Main product sales quantity, sales revenue, and sales expense information.

2. Sales plan information

1) Sales plan and deployment information for this year

2) Monthly sales plan and deployment information

3) Sales plan information of its theme activities

3. Product information

1) New product introduction information

2) Our store product catalog information

4. Key customer information

1) Customers who have purchased our products

2) Customers who have the potential to purchase our products

The content includes: Name, age, occupation, hobbies, contact number, etc.

5. Other relevant information

1) Information on product after-sales failures

2) Store clerk training and education Information

3) In-store management information

II. External information

1. Market survey information

1) Annual total sales in this region Volume survey

2) Annual survey of main products sold in this region

3) Survey of main consumers of this product

2. Main competitor information

1) Competitors’ sales methods

2) Competitors’ pricing

3) Competitors’ main products sold

4) Overall sales of competitors

Part 2 Personnel Management

Organizational Structure

Responsibility Description:

Manager: Fully responsible for the store Sales, personnel and financial management.

Store manager (counter team leader): Provides on-site guidance to employees, diagnoses and handles employee problems, manages merchandise, organizes class meetings, handles customer complaints, manages report analysis, and manages information materials, etc.

Shop assistant: Responsible for customer reception, product sales, counter account registration, sorting and placing counter products, cleaning the store, etc.

Cashier: Responsible for collecting and keeping cash, registering accounts, managing bills, etc.

Warehouse: Responsible for the management of warehouse goods, including receiving goods, replenishing goods, registration and accounting, cleaning, etc.

Security personnel: Responsible for the daily on-site security work of the store and regular safety inspections of store facilities.

Store clerk recruitment

1. Basic quality requirements

1) Age requirement: under 35 years old;

2) Educational requirement: Junior high school graduate.

3) Experience requirements: Have certain retail sales experience.

4) Other requirements: good temperament, good appearance, honest and reliable, no bad records, and able to speak standard Mandarin. Have strong language expression ability, certain interpersonal communication skills, certain physical perception ability and keen observation ability.

2. Professional quality requirements

Relevant knowledge of occupational functions, work content and skill requirements

1. Reception (1) Reception preparation 1. Be able to prepare for the business environment 2. Be able to prepare business tools 3. Be able to prepare personal appearance and instrumentation 1. Common sense of environmental beauty 2. Precautions for preparing business tools 3. Common sense of appearance, appearance, and deportment 4. Basic common sense of language application 5. Common sense of counter service

(2) Reception etiquette 1. Be able to use business service terms correctly 2. Be able to receive customers proactively and enthusiastically

2. Sales (1) Product introduction and consultation 1. Be able to apply it correctly Names of jewelry and jade varieties 2. Be able to correctly introduce the main physical and chemical properties of common jewelry and jade 3. Be able to correctly introduce jewelry varieties and styles 4. Be able to correctly explain the gem identification certificate and inlaid diamond grading certificate 1. Knowledge of the definition, classification, variety, and name of jewelry and jade 2 . Physical and chemical properties of jewelry and jade and identification knowledge 3. Knowledge of definitions, classifications and varieties of jewelry 4. Knowledge of identification certificates

(2) Product display 1. Ability to display jewelry with conventional instruments 2. Ability to display correctly Different styles of jewelry 3. Ability to display jewelry with props, self-wearing, and customer-wearing methods 1. Application knowledge of conventional identification instruments 2. Different styles of jewelry display requirements and precautions 3. Precautions for prop display and personnel wearing display

(3) Basic knowledge of product recommendation and the ability to recommend corresponding jewelry based on the customer’s gender, age, face shape, hand shape and other physical characteristics

(4) Communication and transaction 1. Able to introduce the culture and connotation of jewelry in a timely manner and stimulate customers' desire to buy 2. Able to figure out customer psychology and seize transaction opportunities in a timely manner 1. Humanistic knowledge of jewelry 2. Timely transaction skills

(5) Product delivery 1 . Be able to skillfully complete gift packaging 2. Be able to accurately fill in and identify sales receipts and invoices 3. Be able to correctly identify currency and credit cards 4. Be able to correctly identify checks and other bills 1. Packaging knowledge 2. Bill knowledge 3. Currency and credit card knowledge 4. Check knowledge and precautions for use

Three after-sales services (1) Protecting guest room relationships 1. Able to establish customer files as required and provide corresponding services according to customer requirements 2. Able to proactively understand product usage information and provide feedback to Relevant departments 1. Jewelry maintenance and cleaning knowledge 2. Enterprise quality warranty regulations and claims procedures

(2) Maintenance and quality warranty 1. Be able to guide customers in cleaning and maintaining jewelry 2. Be able to accept customers according to relevant regulations Product warranty requirements 1. Knowledge of product numbers 2. Knowledge of fire prevention and theft prevention at jewelry counters

Four Storage and Delivery (1) Storage 1. Ability to identify and correctly number jewelry items 2. Ability to correctly identify jewelry items Storage of counter samples 1. Knowledge of product numbers 2. Knowledge of fire prevention and theft prevention of jewelry counters

(2) Delivery 1. Ability to accurately conduct quantity and quality acceptance according to orders 2. Ability to correctly record counters Account 3. Ability to complete shift handover procedures in accordance with regulations 1. Counter acceptance knowledge 2. Counter accounting 3. Counter handover specifications

5. Commercial activity merchandise display Able to reasonably place jewelry and counter layout as required Jewelry counter display knowledge

Pre-employment health examination

After passing the interview, the employee is required to go to the designated hospital for a health examination. The hospital will issue the examination results to determine whether to hire the employee. .

Personal data archive

Archived content includes: ID card (copy), academic certificate (copy), professional grade certificate (copy), detailed home address, main contact information (Telephone).

Salary and bonus (recommendation)

Basic salary + commission bonus + benefits

Assessment content

1) Attendance status

2) Work attitude

3) Work skills

4) Sales

5) Customer satisfaction

Work Time (recommendation)

1) Implement a two-shift rotation system, and the handover time is set at noon every day.

2) Time arrangement

Working hours and work content

7:40----8:00 Cleaning

8: 00----9:00 Place goods on the counter

Start business at 9:00

9:00----2:00 A shift time

< p>2:00 Class B arrives at work

2:00----2:30 Handover time of Class A and Class B

2:30----8:30 Class A's duty hours

8:30----9:00 Receipt inventory

Note: Class B will be on the morning shift and Class A will be on the evening shift the next day.

Meal time

1) Lunch period 11:00-12:30

Dinner period 19:00-20:30

2) The meal duration is within 30 minutes, the number of people dining at each time is 1-2, and enough business personnel must be left in the store to maintain normal business.

Holiday regulations

1) Workers working shifts can have one day off per week according to business conditions, and should avoid Saturdays, Sundays and holidays.

2) Spring Festival: 3 days, National Day 3 days, May Day 3 days, one day off during the holiday, and the remaining days will be made up after the holiday.

3) Application for sick leave must be made on the same day, and it will not take effect until approved by the supervisor.

4) Application for personal leave must be submitted 3 days in advance, and rest can be taken only after approval.

Part 3 Financial Management System

1. Establish and improve the internal financial management system, do a good job in financial management, truthfully reflect the financial situation, pay and calculate public taxes in accordance with the law, and accept the headquarters’ instructions. Supervision and inspection, the financial department should perform financial responsibilities, do a good job in forecasting, planning, controlling, accounting and assessment of various financial revenue and expenditures, and strive to improve economic efficiency.

2. During the operation period, investment and operation must be carried out according to the cooperation period stipulated in the franchise contract. Except for transfer in accordance with the law, the operation shall not be ended in any way.

3. Financial personnel (accountants, cashiers) must obtain relevant qualification certificates recognized by the state, and abide by the relevant provisions of the "Accounting Law of the People's Republic of China and the State Council" and relevant laws, and are not allowed to engage in fraud, illegality or chaos. discipline.

4. The accounting department should establish a general ledger. Inventory account, sales account, sales detailed account and daily income and expenditure detailed account. Each business transaction should be filled out truthfully and kept properly.

5. Financial personnel should prepare corporate financial statements (daily statements, monthly statements, quarterly statements, annual statements) based on the actual financial situation within the specified time, and accept the supervision of the headquarters.

6. Cashiers should set up capital accounts, cash accounts and sales accounts, clear and close them on a daily basis, truthfully register every business that occurs, and ensure that the accounts are consistent with the facts and the balance of payments is balanced.

Part 4 Security Measures

In-store safety facilities

1. Surveillance system: A 24-hour closed-circuit television surveillance system should be installed in the store, with probes located throughout the store. , warehouse finance and other places frequently visited by customers and staff. Install alarm buttons where staff can reach them in case of emergencies.

2. Security equipment: Equip with appropriate security equipment for emergency use, such as electric batons, tear gas and other safety equipment.

3. Security personnel: Each store must be equipped with at least four security personnel for 24-hour uninterrupted security inspections.

4. Alarm: Every store salesperson is both a product salesperson and a voluntary security personnel. In addition to taking good care of their own products, they should also conduct a comprehensive analysis of every customer who comes to the store. If there is an emergency, immediately activate the alarm system and respond immediately.

5. Fire protection: Jewelry stores have extremely high lighting requirements, and fire protection work is crucial. The goods in the store are very valuable. In the event of a fire, the finely crafted jewelry is easily damaged, and the economic losses will be extremely heavy. Therefore, firefighting work must be prepared. Each store must be equipped with an electrician and firefighter (a security guard can also serve as a security guard) and equipped with necessary fire-fighting equipment, such as dry powder fire extinguishers, emergency water, water pipes, and other emergency fire-fighting items.

6. Gas mask configuration: Gas masks are protective equipment provided to every employee in case of fire and other unsafe factors.

7. Safety exits: placement of warning signs at safety exits and evacuation in case of emergency.

Financial and jewelry safe deposit box

1. Equipped with a portable emergency safe deposit box: It is used when valuables need to be transferred when the store encounters an emergency. It must be strong and easy to carry and carry. The color of the luggage is preferably dark.

2. Equipped with small bags used when purchasing: These are practical bags used by store managers or financial personnel when handling financial handovers. They are required to be dark, anti-extrusion, and anti-theft.

3. Equipped with a large safe in the store: that is, the in-store vault. The in-store gold store is a place where the store's merchandise is stored every day. It requires concealment and safety. It is generally decorated in a concealed style and can contain merchandise and trays. Safes of various sizes are generally custom-made locally according to size.

Handling of door keys in vaults and store counters

1. The vault keys are kept by a dedicated person and can be handed over by two people. The responsibility is assigned to each person.

2. The counter keys are handed over and managed by the salesperson, and the responsibility is assigned to each person.

3. Store door keys are generally managed by the security guard on duty, and the responsibility falls on that person. However, the store manager should keep a post key in a safe and secure place for emergency use.

The gold store can also sign a commodity safety custody contract with the bank, so that the previous security work on warehouse security can be omitted.