What does the service specialist of an insurance company do? What is the security statement renewal service?

What does the service specialist of an insurance company do? What is the preservation claim renewal service?

First, the so-called "customer service specialist" is generally a communication visit to customers. If you meet a customer, you must verify it; If you are just a telephone operator, it depends on the requirements of your recruiter; If someone in the company tells you that you don't have to go out to sell insurance, you certainly don't want to go out to sell insurance. You'd better make it clear in advance. If he asks you to go out later, you can say it (whether it is true or not, make a statement to testify).

Two, the insurance customer specialist generally refers to the renewal service personnel. It mainly provides data collection work such as renewal fee, customer insurance contract related information change and claim settlement for orphan insurance policies started in the second year. When interviewing, you should generally look at your eloquence, because selling insurance eloquence has great advantages, and then see if you have experience, psychological quality and so on. .

People always say that "insurance is easy, but claims are difficult", but for insurance customers, the emergence of insurance adjusters makes claims no longer a problem. After ten years of development, insurance assessors have gradually established a set of standardized and standardized claims service system. Insurance assessors are mainly responsible for organizing customers and relevant personnel to conduct on-site investigation and evidence collection after receiving the notice of survey and loss determination, and verifying the losses of insurance accidents; Meet customers, check and determine the validity of property rights, find police and hospital records, and determine responsibilities; Investigate and collect evidence, collect, sort out, review survey and damage assessment data.

Work content:

Investigate and collect evidence, collect, sort out, review survey and damage assessment data;

After receiving the notice of survey and loss determination, organize customers and relevant personnel to conduct on-site investigation and evidence collection to verify the loss of insurance accidents;

Meet customers, check and determine the validity of property rights, find police and hospital records, and determine responsibilities;

Check the claim form and other records, determine the insurance scope, and make compensation adjustment for all claims and agency claims within the scope of duties;

Explain the claim conclusion to customers and agents reasonably, and deal with customers' feedback on survey, loss determination and claim;

Filing claims documents, establishing and maintaining claims business database and customer risk files, analyzing customer risk distribution, and putting forward risk management countermeasures to ensure the authenticity and accuracy of claims information data;

Study the policies, management systems and practical processes related to claims, put forward suggestions for formulation and revision, and continuously improve the quality and efficiency of claims.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.