How to apply for a call center license?

Call center license can be divided into whole network call center license and ground network call center license. The whole network call center license is a national call center license. Only after the approval of the Ministry of Industry and Information Technology can enterprises conduct business nationwide. The ground network call center license is a call center business operated by a province, which can be carried out throughout the province and needs the approval of the provincial and municipal communication administration.

This qualification ranks fifth among enterprises that handle business licenses for value-added telecommunications services, and the number of applications by May 2022 is 7,953.

Second, the whole network call center license application and approval process

1. The Ministry of Industry and Information Technology will review the application materials;

2. The person who passed the materials received the notice of accepting the application;

3. Organize experts to review the materials;

4. Approval is completed; Issue certificates.

Three, the application of the whole network call center license materials

1. A written application signed by the legal representative of the company to operate basic telecommunications services. The contents include: the type of telecommunication business applied for, business coverage, company name, company mailing address, postal code, contact person, contact telephone number, email address, etc.

2. A copy of the business license of the company as an enterprise legal person and a copy.

3. The general situation of the company, including the basic situation of the company, the establishment and management of the organization to be engaged in telecommunications business, technical strength and management personnel, and the venues and facilities suitable for business activities.

4. The company's recent annual financial and accounting report audited by an accounting firm or the capital verification report of an enterprise as a legal person and other relevant accounting materials stipulated by the Ministry of Industry and Information Technology.

5. Articles of Association, shareholding structure and relevant information of shareholders.

6. Business development research report. Including: business development and implementation plan, service items, business coverage, charging scheme, expected service quality, benefit analysis, etc.

7. Networking technical scheme. Including: network structure, network scale, network construction scheme, network interconnection scheme, technical standard, telecom equipment configuration, telecom resource use scheme, etc.

8. Measures to provide users with long-term service and quality assurance.

9. Network and information security measures.

10, relevant materials to prove the company's reputation.

1 1. A letter of commitment signed by the legal representative of the company to operate telecom business according to law.

Four, call center license application conditions

1, the operator is a legally established company and a domestic company;

2. The minimum subscription limit of registered capital for trans-regional operation is 654.38+million yuan, and the minimum subscription limit of registered capital for provincial operation is 654.38+million yuan;

3. The company, its major investors and key management personnel have no illegal record of violating the telecommunications supervision and management system within three years;

4. Pay social security for at least three employees for three months.

5, feasibility study report and related technical solutions;

6. Necessary sites and facilities;

7. Have the reputation or ability to provide users with long-term services;

5. Which services require a call center license?

1. Users can access the system through fixed telephone, fax, mobile communication terminal and computer terminal, access the database of the system, and obtain information consulting services about the company through voice, fax, e-mail and SMS.

2. Domestic call center business also includes call center system and operator seat rental service.

(1), call center system equipment outsourcing

(2) Call center agent outsourcing and customer service outsourcing.

(3) Cloud call center service

(4), 95 code number application

Six, the benefits of enterprises to apply for a call center license

1, the industry has a high entry threshold, paving the way for enterprises to operate in compliance, otherwise it will go beyond the business scope and be easily listed on the list of abnormal operations by law enforcement departments.

2, improve customer satisfaction, rapid response, VIP green channel, personalized service, so that consumers' problems can be dealt with in the first time, immediately improve customer satisfaction.

3. Handle all incoming calls efficiently and conveniently. The core of call center lies in telephone processing. When the phone enters the call center, the system software can quickly take action and assign the phone to the corresponding seat according to some set rules to avoid wasting time and missing opportunities in telephone communication!

4. Reduce the operation and management costs of enterprises. Assuming that the business of an enterprise is completed by telephone or through a call center equipped with relevant equipment, the enterprise can effectively and quickly handle business requirements, reduce operating costs, and realize the functions of call center traffic statistics, seat monitoring and so on.

5. To promote a good corporate image and establish a call center is to give enterprises a unified office environment, a unified workflow and a unified image of opening to the outside world.

6. Those who can do call center outsourcing services and have call center qualifications can also undertake call center outsourcing services of other enterprises in addition to their own platforms, and charge according to how much a table is per month, which can bring considerable profits to enterprises.

7. Explore market opportunities and create good economic benefits, which is more obvious in marketing. The outgoing call system applied in the call center can greatly improve the efficiency of telephone dialing, which can be 3-4 times higher than the traditional manual dialing.

7. Why do I need to apply for a call center license?

There are four main reasons:

1. According to Decree No.29 1 of the State Council of the People's Republic of China, Regulations of People's Republic of China (PRC) Telecom and Measures for the Administration of Internet Information Services No.292, to engage in telecommunications business, you must obtain a telecommunications business license issued by the competent department of information industry in the State Council or the telecommunications management agencies of provinces, autonomous regions and municipalities directly under the Central Government. No organization or individual may engage in telecommunication business activities without obtaining a telecommunication business license. Otherwise, it is illegal operation and will face corresponding punishment.

2. Business progress requirements. Large and medium-sized enterprises need to make development strategy layout according to business expansion strategy and enterprise transformation demand, and value-added telecom service is an important part of it; The business development level of small and medium-sized enterprises is relatively low, which can meet their business access needs at present.

3. Business needs. The regulatory warning that an enterprise may encounter in the normal operation process and the demonstration of the legality of the listing of new products need to apply for a business license.

4. According to the Measures for the Administration of Internet Information Services, those who, in violation of the provisions of these Measures, engage in Internet information services without obtaining a business license, or provide services beyond the permitted items, shall be ordered by the local telecommunications regulatory agency to make corrections within a time limit. Illegal income, confiscate the illegal income, and impose a fine of 3 to 5 times the illegal income; If there is no illegal income or the illegal income is less than 50,000 yuan, a fine ranging from 6,543,800 yuan to 6,543,800 yuan shall be imposed; If the circumstances are serious, it shall be ordered to close the website. You can refer to the information of 65438 "Guangdong Communications Administration 20221October 24th Administrative Punishment Information Publicity" issued by Guangdong Communications Administration1October 24th.