How to be a salesperson

1. Ask the customer which mobile phone with strong functions they want to buy, whether it emphasizes the photography quality, the MP3 playback function, or the true color of the screen color (in fact, you can tell based on the customer's age and clothing. Come up with one or two, this is your long-term homework)

2. Memorize the biggest advantages of each mobile phone, play them thoroughly, and always magnify the advantages of your product in front of customers.

3. Emphasize your after-sales service so that customers can buy with confidence.

4. The most expensive is not necessarily the most suitable, so never ask your customers to buy the most expensive (unless he is driving a Mercedes or BMW to buy a mobile phone, haha)

1. Building confidence

Method: Overcome the "law of percentages" of inferiority complex.

a. It is assumed that every customer will make a transaction. The salesperson should assume that every incoming customer will buy, so that he can form a conditioned reflex to actively sell, thus increasing the success rate and giving the salesperson a sense of success and increased confidence.

b. Cooperate with professional image. A well-dressed image can shorten the distance between people and facilitate communication between them. When you feel good about yourself, your confidence will naturally increase and you will be able to perform well.

2. Correct mentality

a. Weigh gains and losses. Salespeople usually encounter rejections or face-embarrassing things. For example, when distributing leaflets and encountering rejections, salespeople should treat their work in this industry correctly and think that they are not capable when they are rejected. Any loss will increase your knowledge and learn to adjust your mentality in adversity.

b. Treat rejection correctly. Rejection is very common, but salespeople should not let this superficial rejection fool them. When a customer refuses with just an excuse, it does not mean that there is no room for maneuver. It means that there is still an opportunity. Salespeople should not give up easily and can follow up after a period of time. .

3. Mentality and attitude towards customers

Most people are disgusted with exaggerated claims. There is nothing perfect in the world. Excessive exaggeration by a salesperson will cause disbelief and dissatisfaction among customers. If you make timely supplements and explanations for insignificant deficiencies, you can justify your explanation and help customers make comparisons so that customers can have a true understanding of the situation. Feeling and deepening trust in salespersons.

4. Be familiar with the products you sell

(Find gains in failure)

When customers ask you about a certain product information, you It must be explained patiently. Functions, features and benefits. Being a good salesperson is not about being successful every time. It's about every failure. When you fail once, then you have to think: "I am taking a step towards success. When you have 10 customers who want to buy a product and only one customer buys the product." Do you believe that next time you will succeed? In terms of promotion, I can get 2, 3, 4 and more people to buy my product. Because the experience of failure is the fruit of your harvest.

Answer: a150654702 - Assistant Level 2 1-4 21:14

Talking about customers is like falling in love. If the customer is successful, it means that you have chased him. People all yearn for the happiness and joy of catching up, but they are also afraid of the process of chasing. It's hard to guess a girl's mind, especially a pretty girl's. It's hard to guess the psychology of customers. They may be cold to you today, but may be smiling to you tomorrow, or the day after tomorrow may be cloudy.

Analyze: Why can’t you chase a girl? (Why can’t the client negotiate?)

1. You are not diligent and have no ability to take action

It is not easy to catch the girl you like, because you are not Beckham, nor Andy Lau. The same is true when talking about customers. The first element is to be diligent, which is what we often say. We should always be attentive to customers, make frequent phone calls to communicate with each other, say "sweet words" with feeling, and visit often. , increase the impression of meeting, and also create an atmosphere for the people (company) around her that you "care" about her.

This requires diligence in mind (thinking about her often), diligence in mouth (calling her often), and diligence in legs (seeing her often). These require practical execution. Just thinking about it is useless. It is "unrequited love". Without these efforts, if you want customers to take the initiative to make friends with you, you will have to undergo plastic surgery to become Dawn or Tom Cruise. This is basically impossible, so you are diligent enough and have strong execution ability.

2. You are not thick-skinned enough

It is normal to be rejected when chasing girls. Rejection from clients also happens every day, so if you want to fall in love with a client, , you need to be thicker-skinned, which means you have to be more able to withstand setbacks. If you can say a few words to a customer during your first visit, it is considered a success. If you can talk to a customer for three minutes on your second visit, it is considered a success. If you can tell you when the recruitment will be successful on your third visit, if she takes the initiative when purchasing our services. Come to you, then you are very successful. You can't be discouraged or depressed after being coldly rejected by a customer. You have to tell yourself that I am the best and the most suitable for her. You may not like me now, but I still like you, so you must be diligent with you. , Mouth Qinqin, Leg Qinqin. But don’t just stick to it, pay attention to strategies and techniques.

3. You don’t have much money.

Nowadays, society is an economic society, and it is understandable for girls to judge their future partners based on their economic strength. Many customers will look at you with this kind of colored eyes. Our current economic strength is not strong. For example, 51job is like a rich man, but we are a potential stock with broad growth prospects. Our services are better than Other services are more suitable for customers. More importantly, don’t draw conclusions based on the amount of money. The one that treats customers most sincerely is the most suitable for them.

4. You are not romantic enough

Girls like romance, romance, flowers, chocolate, etc., and so do customers. In fact, what they most expect is psychological satisfaction, so we can't just say "I love you" to our customers (just like buying our ** services). It's too simple and we'll get tired of hearing it already. . So we need to "send flowers" to them and describe to her the wonderful prospects after being married to you, such as villas, cars, etc. If you use the right method, just send a stone, it will make her completely moved and become you. of customers. (So ??we make an electronic magazine, give some gifts, and remember to give each other a piece of information every time there is a promotion. People are emotional animals, and they will definitely be moved by you one day)

5. You No sense of responsibility

Girls don’t like boys who have no sense of responsibility, and the same goes for customers. Once they buy your product, it means that there is a substantial change in the relationship with you. Don’t change your mind once you succeed. This is This can often be seen in real-life situations. For customers who have made transactions, we must provide good after-sales service, constantly care about customers, help customers solve problems, and let customers feel your sincerity for them. Only in this way can customers become our regular and loyal customers.

In short, if you can’t get a client, it means that she doesn’t fully trust you yet, so you need to test your diligence, tenacity, financial ability, romance index, and sense of responsibility, and treat your customers with sincerity. When it comes to love, where there is a will, there is a way, and you will definitely succeed.

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One: Manage your emotions well: I am not a sage, which means that people will always make mistakes. Humans are not grass and trees, which means that everyone has feelings, everyone has emotions, and everyone has emotions of joy, anger, sorrow, and joy. If a person cannot manage his emotions well, he cannot manage his thoughts and behaviors. As a salesperson, you cannot let your mood be too low, making you irritable, irritable, or frustrated, because this will not only repay the customer, but also hurt yourself. If there is negative emotion in the sale, then the sale will become very dangerous. Sales is a very difficult job, and another term for sales is "rejection." Rejection brings with it negative emotions such as sadness, frustration, and frustration. If a salesperson cannot quickly adjust his emotions, he is likely to be overwhelmed by negative influences, leading to sales failure.

Two: Use positive emotions to infect customers:

People are emotional animals, and so are customers. Sales is the transfer of information and the transformation of emotions. Most people's buying strategies are based on emotions. On a perceptual basis. Salespeople can never convey bad emotions to customers. Because the results of doing so will only be: first: aborting sales; second: giving customers a bad impression.

Three: Preparation work:

1. Preparation of professional knowledge: Have 100% understanding and absolute confidence in your own products. The more knowledgeable and professional you are about the products you sell, the more customers will have confidence in you. You are so persuasive.

2. Mental preparation: Adjust your emotions to the most valuable state.

3. Physical preparation: People have the ability, but it is impossible without a strong body. Energetic energy is also essential.

4. Tool preparation: metaphor of your own clothing and briefcase, samples, relevant documents and letters of recommendation, etc.

Four: Looking for prospective customers:

All the people on the street are our customers, but a large part of them are not your customers. Customers always exist. The question is how to find these customers. The method requires seeking quality first and then quantity.

Five: Establish a sense of trust:

In the field of sales, no sales can be achieved without a sense of trust in each other. Treat people with sincerity.

Six: Arouse customer interest:

Customer interest in the product is the basis for purchase, so we must try to arouse their interest.

Seven: Understand the customer’s purchase and find the customer’s core emotional needs.

Customers have both emotional and rational reasons for purchasing. We must understand the customer’s true thoughts by observing their appearance.

Eight: Let customers have the desire to buy:

Second-rate salespeople meet the needs of customers. A first-class salesperson creates customer needs, which is the so-called: "attacking the heart first."

Nine: Commitment and transaction:

The key to a promise is to fulfill the promise. You have to give customers a guarantee that they will not take any risks in buying your products. Guarantee that your products It can indeed be useful to customers, but be careful when making promises and don't make promises you can't fulfill.

If the customer believes that your promise is true and effective, then you can try to make a deal with the customer.

Ten: Stimulate sales:

A first-class salesperson must have both retail and wholesale experience. A first-class salesperson must be good at tapping customers' purchasing potential.

The ten steps of sales promotion are:

1. Make preparations

2. Start getting into the state

3. Contact customers And attract his attention

4. Build relationships with customers and become their best friends

5. Inspire customers to be interested in you and your products or services

6. Discover customer problems and expand the pain of customers not buying

7. Make customers miss your product and test whether it is possible to close a deal through observation and questioning

8 , Create an immersive feeling for customers and assume a transaction

9. Turn the customer's rejection into a reason for the customer to buy

10. Describe the happiness and beauty after the purchase

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I think I asked the question twice~ Do it well!