What's the experience of working in a gas station?

When I graduated, I only had one offer: an oil sales company in a southwest province. At that time, the position I applied for was administrative management. At the recruitment presentation, the company staff said passionately, "Don't worry, we won't really let you refuel. Our company will not recruit so many graduate students to the gas station to refuel. Isn't this a waste of talent? " So although I know that I need to go to the grass-roots exercise in the company, I never thought that grass-roots exercise needs my own oil gun to refuel my customers. The news of joining the job was unexpected, but I was still full of expectation and joy. After all, the salary will be paid soon! The salary paid by the company to graduate students is 6500 yuan per month, which is enough for a decent life in this city. At the same time, the company also promised us that after one year of rotation at the grassroots level, we will be the gas station manager or deputy manager, so I am looking forward to it: after one year, we will be promoted and raised, and we will reach the peak of our lives!

When you enter the company, the first thing is induction training. This time should be the happiest time in life, even happier than going to school. The company arranged for us to stay in a standard hotel, arrange accommodation and meals every day, listen to lectures and brag with the same group of college students who entered the company. This is a great pleasure. Just graduated, most students are undergraduates, simple-minded and easy to get along with, so we had an extremely happy week. And in the process of training, I found that almost every teacher here has been in gas stations and oil depots, and no one is an exception, which makes me feel that this is a very fair company. "Everyone stays at the gas station. Where there are any related households and backgrounds, the Internet is full of nonsense. " I thought so at that time, full of hope for the future. At the same time, during the training process, through the teachers' introduction to the company, I felt many innovations and keep pace with the times of this old state-owned enterprise in the new era, such as service concept, network celebrity marketing, community communication, employees' relationship, public welfare activities, etc. , let me see the vitality and vitality of this company. But in the process of training, I can still vaguely feel that many seniors have experienced a lot of helplessness in this company, and "involution" is also the feeling of many seniors. But when asked about specific matters, they only have a few words for us: "Come in, have your own products, fine products." I also think grass-roots work is a high-risk occupation: explosion, fire, theft, robbery, drug abuse ..... which makes us all very worried about our careers. After all, it doesn't matter whether the salary is high or the treatment is good! "Holding such a small salary is the heart of the chairman!" Everyone said with such emotion. What shocked me most was the last teacher, who really told us about his career in the company in recent years. Because of her outstanding ability, the company frequently changed gas stations for him, and even stayed alone at the newly established gas station, and then transferred him after the operation was good. He didn't want to go, but the company finally let him go. After listening to his story, I began to understand that in this company, you can't do whatever you want, you have to do whatever the company tells you to do. I began to hesitate about the future.

After the training, I don't know which gas station I was assigned to. I had no time to think about it, so you had to follow it to the gas station. As a result, the life of the oiler who made us all miserable came as scheduled. Perhaps in everyone's imagination, the fuel filler mainly deals with your car, just ask the fuel number to fill it up. Apart from physical strength, this job is simple and easy. I thought so before, so I'm just a little tired. It's no big deal and it's not complicated. There is certainly some truth in this statement. Compared with the work of organs, it is indeed more brainless, but in fact, the hard work of physical strength is completely insignificant. Although standing for ten hours on the first day made me feel uncomfortable, after all, I usually stand or lie down, I can take the elevator and never climb the stairs. However, I can bear it, I can bear it. On the first day, we just stood wearing interns' badges and watched others study hard. Every time a customer asks you to refuel, you feel embarrassed. You stand there like a fool, watching others busy, listening to the old staff talking about the various terms of the gas station: 24-hour monitoring, you can see your every move clearly, so the action should be standardized. Otherwise, it's not good to be monitored and seen being detected. Remind customers not to answer their mobile phones at the gas station, and the gesture of guiding the car to the right place should be standardized, and the gesture of sending the customer to walk must be there. Remind the motorcyclist to push the car out before driving, whether he listens or not, your actions must be there ... But what the old employees say most to us is: Never add the wrong fuel, or you will lose money if you add the wrong fuel. Last year, a college student added the wrong fuel and diesel. I carefully wrote down all kinds, for fear of paying the bill myself. The next day, we finally began to refuel under the leadership of the old staff. The oil gun is a bit heavy, especially the barrel, which is really too heavy. I am a little girl with a height of 1.5 meters, and it is difficult to pull. Fortunately, the old employees feel sorry for me and will help me. Refueling for a day, I deeply realized what is humble. Some customers didn't hear clearly what number was added and how much was added. After asking twice, they became impatient with you. Others may take it out on you when something happens to them. Sometimes every time you ask him for a small ticket, I just throw it to you and throw it on the ground to pick it up. Of course, some lovely and polite customers will say thank you. After adding oil for a few days, I gradually feel like a duck to water, and I can operate well and communicate smoothly with customers. However, the company requires that non-oil products, such as milk and soda, must be sold during the refueling process, which is also one of the hard assessment indicators of employee service standards, but I can't sell anything, which also makes me lose confidence in this job. But the refueling work is relatively simple.

Two weeks after refueling, one day at breakfast, the cashier's sister asked me to go in and learn cashier from her, and I went happily. As a result, I didn't expect the cashier to be much more difficult than refueling. On the computer screen, my sister flashed all kinds of information, but I was dazzled and could not see anything clearly. And when customers come, there are often long queues, and the people behind me have been urging me. When I am in a hurry, I am in a hurry. So on the first day as a cashier, I was cheated. Moreover, when you check in, you will find that people get angry more easily because no one has the patience to wait in line. Besides, when you meet a customer who is refueling outside, you can say that you went in and asked the cashier. The cashier is very anxious to deal with all kinds of problems of customers, and customers start to scold you if they can't figure it out. On the first day, a man's car ran out of gas and wanted to pump bulk gasoline in a bucket. According to the company's regulations, he needs an ID card and a copy to pump bulk gasoline, and Alipay has to tell him that he needs an ID card and a copy when he needs it. The man left in a hurry and brought back a book. We told him that he had to get the original, so he was very unhappy. "I didn't say so early," so he brought my ID card and a copy, and when the result was registered. In fact, I can fully understand the customer's feelings, but we did say the original and copy of the ID card twice, but he didn't hear clearly but blamed us. Due to the strict restrictions of company terms and real-time monitoring, employees' ability to do things is really limited.

On the morning of my resignation, I was in a good mood because my cashier had learned enough to operate the machine almost without making mistakes, but it was strange that so many customers found fault that morning. At first, I thought it reflected that my fuel card was recharged, but the balance was not displayed. When I refueled, he was furious and gave the oiler a meal, suspecting that we had deducted more money from him. I came in to inquire about the details of his transaction. I don't know why I can't find his recharge record. He also wondered if the cashier had lost his password and deducted his money. So under his importune, two managers on duty and cashier sister talked with him for half an hour before leaving. I am scrambling to cope with this situation alone at the cashier. Not long after, a big brother came to pay the money and said that he was a 12 oil gun. I checked the information with him as required: "Excuse me, are you 1 14 Yuan oil gun?" He: "I can't hear you clearly." When I repeated it, the other party began to yell at me: "Why, maybe more than a hundred, my motorcycle." At this time, my sister asked him if 14 was in his thirties. He said, "What they told me was 12". At this time, I don't know why I was very upset. I wanted to smash something, so I said "I quit" and ran out of the gas station. In this place, there is no reason to speak. The progress of enterprises is achieved by squeezing employees and catering to customers. But employees are really defending the company. Customers complain about high oil prices, and they say that oil prices have dropped. Customers feel that non-oil products are expensive, and they feel that the cost performance is very high. They have adapted to the company's rules and regulations. Although they are full of grievances, this job still gives them enough dignity to support their families.

However, I understand that this is not the life I want. So, goodbye.