The business philosophy of Dongguan Children’s Hospital

“Dongguan Children’s Hospital adheres to the concept of considerate service and demonstrates pioneering quality”, so that patients no longer feel cumbersome and fearful about medical treatment. The whole-process medical guidance service is meticulous and warm, reflecting strong humanistic care, allowing patients to Feel free to seek medical advice. The hospital also fully absorbs the essence of CRM management, advocates a people-oriented diagnosis and treatment service concept, and requires each hospital staff to comply with the following service standards:

(1) One-stop service - independent floors provide complete outpatient services One-stop medical service to save patients time in seeking medical treatment.

(2) Doctor-patient "one-on-one" service - a private consulting room is set up for each patient to communicate with the treating doctor one-on-one, and the patient's condition information is recorded for in-depth analysis to improve patient care. Satisfaction.

(3) "Full-process medical guidance" service - set up a medical guidance desk, and professional medical staff will be responsible for patient reception, consultation and other services!