What's the maximum number of hours required by the State Grid to repair a power outage in a residential area?

The State Grid has no regulation on the longest period of power outage in residential areas, but it does stipulate that the power supply should be restored in time after the cause of power outage is eliminated. If the power supply cannot be restored in time, the reasons should be explained to customers.

According to the Regulation of Power Supply Service of State Grid Corporation:

Article 9 Power supply reliability index: When power supply facilities need to be cut off due to planned maintenance, the power outage area, line, power outage time and power supply recovery time shall be announced 7 days in advance, and important customers shall be informed. If power supply facilities need to be cut off due to temporary maintenance, important users should be notified 24 hours in advance or an announcement should be made;

article 22 service specification for power interruption and power resumption: in case of power interruption to customers for any reason, it shall be handled in strict accordance with the procedures specified in the power supply business rules; Power supply should be restored in time after the cause of power failure is eliminated. If power supply cannot be restored in time, the reason should be explained to the customer.

According to the Power Supply Business Rules:

Article 69 The power supply enterprise shall resume power supply within three days after the causes of power failure or power limitation are eliminated. If the power supply cannot be restored within three days, the power supply enterprise shall explain the reasons to the users.

Extended information:

Relevant power outage regulations:

1. When a power supply enterprise needs to stop power supply for users, it shall go through the power outage procedures according to the following procedures: the user, reason and time of power outage shall be reported to the person in charge of the unit for approval. The approval authority and procedures shall be formulated by the provincial power grid enterprises.

2. within three to seven days before the power outage, the power outage notice shall be delivered to users, and the power outage notice of important users shall be submitted to the power management department at the same level; Notify the user of the power outage time 3 minutes before the power outage, and then implement the power outage at the time specified in the notice.

3. When the power supply needs to be stopped for some reason, the power supply enterprise shall notify the user or make an announcement in advance according to the following requirements: when the power supply facilities need to be cut off due to planned maintenance, it shall notify the user or make an announcement seven days in advance; When it is necessary to stop power supply due to temporary maintenance of power supply facilities, it shall notify important users 24 hours in advance or make an announcement.

Baidu Encyclopedia-Power Supply Business Rules

State Grid-State Grid Suqian Electric Power Company-Power Supply Service Specification of State Grid Corporation