What are the main responsibilities of all departments in the shopping mall?

I. Responsibilities of the General Manager 1. Be fully responsible for the operation and management of the mall and the system, implementation and inspection of the mall plan. 2, according to the actual reform of the original organization, marketing policy, benefit distribution scheme and management form. 3. Establish a shopping mall organization, appoint and remove department managers, decide the number of middle-level cadres and shopping malls, ensure the service quality of shopping malls and meet customer needs. 4. Be responsible for the economic benefits of the shopping mall, and have the right of operation command and distribution of various resources. 5. Abide by national financial management regulations, decide the allocation, cost and investment of funds, and guide and supervise the use of funds. 6. Take the social responsibility of shopping malls on behalf of shopping malls. 7. Reward the superior and punish the inferior, and be responsible for the legal rights and democratic rights of all employees. Ii. business requirements of the general manager 1. He loves the business of shopping malls and has persistent dedication. 2, master the knowledge of shopping mall management, marketing, financial management, personnel management, have their own mature ideological system. 3. Be familiar with the living habits and consumption mentality of local people. Have a certain understanding of the historical background, customs and habits of the main areas. 4. Decision-making ability, organization and coordination ability, ability to supervise subordinates, social practice ability and language ability. 5. Pioneering spirit and persistent pursuit of career Excellence. 6. Have the manager's personality and charm. Three. Responsibilities of the executive deputy general manager 1. Be responsible for the daily operation and management of the mall, and assist the general manager in formulating, implementing and checking the mall plan. 2. Master the organization, personnel system, daily operation process of each department and the implementation of various rules and regulations of the mall. 3. Suggest the appointment and removal of department managers and middle managers to the general manager. 4, master the methods and steps to control and deal with all kinds of emergencies, properly handle all kinds of emergencies. 5, presided over the training of all kinds of personnel in the mall, supervision and assessment of the service quality of each department, and abide by the relevant disciplinary standards. 6. Understand and analyze the needs of shopping malls, make marketing plans, and be responsible for expanding the prospects of shopping malls. 7. Understand and master the business situation and various charging standards. 8. Coordinate the work of the department manager, hold regular meetings, and guide the work direction of the mall according to the general manager's intention. 9. When the general manager is out, he is entrusted by the general manager to exercise the power of the general manager. Four. Executive Deputy General Manager's professional quality requirements 1, strong sense of professionalism and responsibility, proficient in business, good at learning, rich experience and enterprising spirit. 2. Have rich professional management knowledge and experience in shopping malls, master some theoretical knowledge in sociology, economics, management, marketing and psychology, be good at expanding shopping mall management projects and improving shopping mall management ability. 3. Fully grasp the basic situation of all important links in the operation and management of shopping malls. Strong overall control and coordination ability, able to find the tendentious problems of various departments in the mall in time, and give instructions and take actions quickly. 4, can shape the overall image of shopping malls, improve the visibility and reputation of enterprises, have strong leadership and talent, correctly set up positions, rationally employ people, and fully mobilize the enthusiasm, initiative and creativity of managers at all levels and all employees. Strong language expression and writing skills. 5. Have the ability to assist the general manager to handle the external affairs of the mall. V. Responsibilities of Assistant General Manager 1. Master the management organization, personnel relationship, daily operation process and various rules and regulations of the mall. 2. Analyze and understand the consumer psychology of customers, and be good at handling and solving customer complaints. 3, understand and master the operating income and expenditure, as well as various charging standards, audit and supervise the cashier's accounting work. 4. Handle disputes and emergencies in customer accounts correctly, and make on-site handling to ensure the normal operation of the mall. 5. Suggest rewards and punishments for junior employees to the general manager. 6. Attend the meeting convened by the general manager and assist in coordinating the relationship between various departments. 7. Complete other tasks assigned by the general manager. 8. Assist the general manager to implement and check the shopping center plan. 6. The professional quality requirement of assistant general manager is 1, with strong sense of professionalism and responsibility, proficient in business, good at learning, enterprising, daring to compete and being honest. 2. Understand the professional knowledge of shopping mall management, master the knowledge of sociology, economics, management, marketing and psychology, and be familiar with national economic laws and regulations, contract laws and regulations and financial discipline. 3. Grasp the basic situation of all important links in the operation of shopping malls, and have the overall control and coordination ability. 4, can assist the general manager. Seven. Duties of the office director 1. Under the direct leadership of the general manager, preside over the daily work of the general manager's office. 2. Responsible for sending and receiving, circulating, sorting and filing all kinds of documents sent and received in the mall. 3. Make meeting minutes, print and distribute all kinds of meeting minutes, and prepare and distribute mall briefings. 4. Understand the staffing situation of each department and conduct personnel recruitment according to the requirements of the general manager. 5. Be responsible for all kinds of procedures and certificates for employees' application and appointment, and arrange and file them. 6. Collect and count the attendance, rewards and punishments of all employees, and make employee payroll according to financial regulations. 7. Do a good job in coordinating other personnel. 8. Do a good job of sorting, coding and filing all kinds of materials in the mall. 9. Responsible for drafting all kinds of documents in the mall. 10, complete other tasks assigned by the general manager. Eight, the office director's professional quality requirements are 1, high political quality, strong sense of professionalism and responsibility, decisive and efficient. 2. Be familiar with the management and reception services of shopping malls, master national policies and decrees, and master the professional knowledge of shopping malls. 3. Have a good cultural level, rich knowledge, strong judgment, understanding and expression skills, and be reliable. 4. Good quality, friendly attitude towards people, smart and organized in handling affairs, and good at maintaining good working relations with colleagues. 5, familiar with and master the office work knowledge and professional skills. Have certain writing ability and good word processing ability. 6, understand some important equipment and facilities in the mall, familiar with the operation of the mall, can accurately reflect the situation.