Three essays on ktv monthly work summary

The concept and characteristics of work summary The so-called work summary is a kind of official document style that takes certain principles, policies or plans as a yardstick to systematically review and analyze the work done, so as to review the gains and losses of the work, sum up experiences and lessons, and get a regular understanding, so as to improve the work level and promote future work. This article is a summary of ktv monthly work for everyone, for reference only.

ktv Monthly Work Summary Fan Wenyi:

1. Daily reception and departmental activities.

1. Complete the college reception task this month. "Coca-Cola Beverage Company", "2__ year working meeting of rice unit" and more than ten teams.

2. The actual reception number of KTV is 231, and the operating income is 23,267 yuan.

3. On March 2th, the department organized employees to have fun activities to improve team cohesion.

4. the department held a reflection seminar, and the team explained the problems raised last month and reflected on the existing problems.

5. Take an active part in various activities organized by the College, such as Arbor Day organized by the Logistics Department on March 12th, and badminton competitions organized by the Academic Affairs Department in various centers of the College.

second, the management of goods

1. count all the drinks in KTV, register the date, and return the drinks that are about to expire.

2. The purchase of goods directly purchased by KTV has been completed.

III. Equipment and facilities

1. At the end of the month, the facilities, equipment and drinks were counted, and a few cups were damaged normally, while other items were used normally.

iv. assessment of interns

1. this month, the personnel department conducted a team training assessment for interns (except for the basic training of normal teams and teams), and proposed that more attention should be paid to practical exercises in training.

2. Theoretical and practical assessment.

V. Attendance management

1. Arrange employees' rest reasonably and implement flexible working system.

2. Only one employee worked overtime for one day in that month due to special circumstances.

3. The attendance of employees is basically the same.

VI. Work safety in production

1. The Public Security Bureau inspected the public security system uploaded by KTV and found that some employees' information was incomplete, and now it has been rectified and meets the requirements.

2. Check the safety knowledge of employees irregularly in the team. Its pass rate is 98%.

VII. Training and assessment work

On March 9th, a special training meeting on safety knowledge was held in Tunhe classroom.

2. This month, I have finished training the contents of the second, third and fourth sections of "Academy Style".

3. This month, the team was trained in service skills, polite expressions, wine knowledge and safety knowledge.

4. assess the contents of the second and third sections of "academy style" in written form.

5. Practice assessment once.

6. The service skills assessment (gfd, standing posture, polite language), the qualified rate of employees is 95%.

7. Training staff in professional knowledge and practical exercises in the sports hall. At the end of the month, a written and practical assessment will be conducted.

VIII. Main problems in work

1. Personnel problems: (The current staffing of KTV is * * * eight people, one man and six women, and there are no staff members. In order to achieve the goal of the department, the team is short of dynamic service personnel and is actively searching, but there is no result at present. )

2. communication and cooperation: (communication between superiors and subordinates, teams and groups is smooth, and problems are reported and solved in time. In this team, the system of heart-to-heart talk is implemented, and an employee is asked to have a heart-to-heart talk every week to understand the ideological trends of employees and correct their work deficiencies. )

3. Maintenance: check and register the equipment and facilities every day. If there is a problem, report it for repair in time, and solve the problem in the shortest time.

the existing problem: a:KTV4, there is a leak above the pantry, and the reply from the engineering department is that it has been observed for a period of time, so far there is no result. B: The update speed of the song is not fast enough. Please report it to the Engineering Department. The reply needs to be further coordinated with Lei Shi, and we are actively following up.

ktv Monthly Work Summary Fan Wener:

The year of 2 _ _ was an important year for the company to implement the development strategy of "based on Xinhua and expanding Hunan". Under the correct leadership of the board of directors and the general manager's office, the employees carried forward the enterprise spirit of "unity, dedication, pioneering and seeking truth from facts", expanded channels, trained pragmatic teams, and Qi Xin worked together to make brave efforts to keep the company better and faster.

1. Analysis of local industry situation in 2__

1. Local and surrounding KTV market

2. Growth of local consumers

(1) The sales quota in the first quarter reached the expected target of 15W, and what did it start to show in the second, third and fourth quarters?

(2) Royal brands are seizing the secondary and tertiary regional markets, and the surrounding areas with relatively backward economy but great potential have become hot spots for companies to expand and compete, and they have been fierce since the third quarter of 2__.

(3) Royal brand has outstanding and stable advantages with high-quality service, top-class equipment and humanized management, and is the leader of the local KTV industry.

(4) Due to the great pressure from our company, the local KTV industry has upgraded its software and hardware configuration and reduced its consumption in order to survive.

Second, analysis of various data of the company in 2 years

In 2 years, the total sales of the company was _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The total booking amount of the DJ department is _ _ _ _ yuan, and the DJ department has _ _ _ _ employees; The monthly achievement ratio is _ _%

compared with the company's main work achievements in the past three or 2 years

, it is the first shot in the local area to seize the market opportunities

1. Seize the market and ensure growth. It has become the best, largest and most prestigious entertainment place in the local area.

2. Find resources and lay a foundation. In line with the principle of customer first, develop every available resource and become our customers.

standardize management process and strengthen internal control

1. After one year's operation, the company has entered a virtuous circle, with a complete set of working procedures and a complete system. And has introduced a variety of reward and punishment systems, enhancing employees' awareness of performance. Such as six reward and punishment mechanisms, etc.

2. Set up supervision departments, strengthen internal management

3. Pay attention to training and education, improve business skills

Promote cultural construction, enhance corporate brand

1. Carry out beneficial activities to enhance corporate cohesion. In order to promote the advanced technology and inspire employees, we organized employees to participate in outdoor activities and other public welfare activities in 2 years, which won unanimous praise from our employees and envy from other companies. We also sponsored the "Royal No.1 Cup" MTV Grand Prix exclusively, which became a hot topic for local people in their spare time.

2. Implement website construction and shape corporate image. Vigorously promoted the company on the internet, so that other foreign personnel can also know the company's situation, greatly increasing the company's attention

3. Pay attention to public opinion supervision and improve internal management. An inspector was hired to participate in the real-time supervision of the company's export quality, safety, hygiene, service awareness and on-site management. Promote the further improvement and improvement of store management.

4. start to manage the management reserve and strengthen the echelon construction. In 2__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The company selected and competed for _ _ _ _ _ people, and actually hired _ _ _ _ _.

main problems in the work in the past four or 2 years

although the work in the above four aspects has been improved in the past 2 years, there are also very urgent and serious problems and deficiencies, which deserve our serious reflection, summary and improvement.

(1) The operation foundation of the store is poor, and the core competitiveness of the company's operation is weak.

1. The store lacks responsibility and the basic work is poorly executed.

(1) Order disorder:

(2) Order disorder:

(3) Display disorder: there are inventory samples, easily stolen goods are not displayed, promotional goods are piled up in disorder, and the layout is not adjusted according to seasonal changes, which has become a common problem in many stores.

2. Managers lack a sense of responsibility and a weak sense of management.

(1) Ideologically, faced with the actual situation of sales decline, business failure and serious losses, individual managers think that they have less pressure, lack of sense of crisis and professionalism.

(2) In action: in the face of competition and difficulties, there is nothing to do, the means are single, the dependence is strong, and there are few initiatives and ways.

(3) The quality of the goods is not checked, and the complaint and punishment losses are serious.

(4) There are few sales promotion talents, and the effect is very general.

(5) The General Office is inefficient and lacks effective management means and responsibility.

1. I didn't always follow up the scene and make adjustments according to the actual situation.

2 Many rationalization proposals have not been approved and implemented

Development ideas and work plans for five or 2 years

Development ideas: aiming at "based on new products and expanding Hunan"

Basic ideas: block development and laying a solid foundation; Innovate ideas, rectify and tap potential; Standardize management and focus on performance.

business objective: to increase the booking performance of all employees in this department by more than 5%~~1% compared with the previous year.

development goal: block distribution and regional monopoly, so as to expand the central idea of Hunan.

in order to achieve the business objectives and development goals for 2 years, we should work pragmatically in the following five aspects:

First, we must always establish a unified thinking.

1. stick to one center. All work must be carried out in favor of operation, management and improvement of enterprise efficiency.

2. Build an excellent team. Strive to build a professional, pragmatic, harmonious and responsible young KTV professional management team.

3. Create an atmosphere. Strive to create a positive working atmosphere that pays more attention to the process than the result, and is both nervous and happy, stressful and progressive.

second, strengthen operation management, innovate and change, and truly improve performance ability.

1. Establish operation standards and intensify inspection to improve the quality of our department.

2. Expand your thinking and make bold rectification. Treat employees who fail to meet the minimum requirements of this department.

third, change the promotion mode and improve the core competitiveness.

1. Adjust the promotion mode, increase the publicity of the existing promotion methods, and add more activities to make the guests feel never OUT

2. Create the highlights of the store operation and let the local people know the company's characteristics

4. Innovate ideas, make bold attempts, and break through the four management bottlenecks.

1. establish a new operational responsibility system for store management assessment.

2. Establish a new product audit system and quality inspection department to prevent "illness from entering the mouth" and strengthen management.

3. Adjust or improve the application functions of the software, and add insufficient songs to meet the individual needs of the guests.

5. Improve standards, strengthen training, improve personnel assessment and promote corporate culture construction.

improve standardized and manual enterprise processes and systems. Including: procurement, operation, personnel, training, information, finance, maintenance, materials, logistics and other processes and systems.

The work plan for 2 _ _ years has been made clear. Although the tasks and pressures of development, operation and management are still quite arduous, we firmly believe that as long as we are under the correct leadership of the board of directors, rely on the strength of the team, always adhere to our dedication, never compromise, innovate and change, never be outdated, be confident and self-reliant, never be complacent, always cherish today, and firmly grasp tomorrow, our work will certainly be successful in the new year.

I wish all my colleagues good results in the new year, and all your wishes come true.

ktv Monthly Work Summary Fan Wensan:

With the passage of time, the work of 2__ years has come to an end immediately. Looking back on all the work in this year, I feel ashamed! The reason is that this year's budget task has not been completed as scheduled, which has held back the overall operation of the company. Here, I apologize. In view of the work in the past year, I will make a summary:

During the Christmas and February Spring Festival, we prepared a wealth of promotional activities and retained some new customers! In April, mobile phones, bicycle activities, car cushions, red wine, etc. were given prizes every Saturday and Sunday, and in June, a certain amount of consumption was given back to further stabilize old customers. During the Mid-Autumn Festival, mooncakes were sent to every package of customers. In October, the consumption standard of the afternoon market was raised, which increased the income of the afternoon market. In November, customers were given the greatest benefits in the form of giving drinks! At the same time, in order to meet customers' needs, we have newly added Changbai Mountain and Yellow Crane Tower cigarettes, and newly added jellyfish silk Fan, eggplant chicken pieces, salt and pepper potatoes and other commodities! In the course of operation, we successfully completed the budget task in the first half of the year and were confident. However, in July, August and December, we experienced a severe crackdown, which caused great losses to our department, resulting in a sharp decline in operating income in those three months, and the budget task in the second half of the year was not completed as scheduled, which affected the overall operation of the whole year!

in department management: 1. Ideological education for employees, which is indispensable for many employees after 8.9. Every time a new employee enters, first understand his ideological status, and gradually let him have the competitive consciousness of keeping the strong and leaving the weak!

2 In staff training, every new employee is personally trained, and the operation and standards of various working procedures and the protection methods of facilities and equipment are realized from the basic hotel; From the reception of customers entering our department to the service of various specifications and details until customers check out and leave! Personally pass the examination, and at the same time provide follow-up service guidance to the personnel of each group. If problems are found, correct them immediately! Organize employees to participate in the general office and fire protection knowledge, disinfection knowledge and other related business training!

3 In terms of employees' work discipline, the patrol has been strengthened in view of employees' on-the-job discipline during working hours, which requires not only self-awareness, but also direct punishment for employees who violate discipline according to the situation, so that employees can consciously and strictly demand themselves and regard hotel rules and regulations as a power grid as a warning! Severely punish employees who bring mobile phones to work!

4 In terms of environmental sanitation, the cleaning and inspection of sanitary dead corners have been strengthened, especially at the bottom of the sofa, behind the door, the footstone, and the inside and back of the equipment cabinet. At the same time, the sanitary methods have been strictly carried out and spot checks have been carried out every day!

5. Equipment and facilities are updated and protected. First of all, sofa cover of medium and small packages is replaced, the sofa cushions and sofa cover of Dahao package are overhauled, and the wireless microphones of Dahao package are newly supplied, and some problem amplifiers of medium and small packages are replaced.