Personal summary of supermarket social practice

Written materials that summarize and analyze the study, work and life of a period, a year and a stage can help us find the laws in study and work. Let's write a summary carefully together. Do you want to know how to write a summary? The following is my personal summary of supermarket social practice. Welcome to reading. I hope you will like it.

Personal Summary of Social Practice in Supermarket 1 1. Practical Purpose

1, the purpose and significance of practice

(1) Improve your practical ability, communication ability and thinking ability, and make your vacation more meaningful.

(2) Through personal experience of social practice, let yourself know more about society, increase your knowledge and exercise your talents in practice.

(3) Test whether what you have learned can be used by society and whether your ability can be recognized by society.

(4) I want to find out my own shortcomings and gaps through social practice.

2. Overview and development of practice unit

(1) Overview

Jiangsu Times Kyushu Super Shopping Center was invested and set up by Hong Kong Zhaofeng Group in the only commercial center in xx in August, 20xx. The company hired a group of experienced overseas and domestic management talents, set up a professional management team, and carried out comprehensive management by using modern computer operating system and complete operating specifications. The humanized space design, fresh and affordable commodity combination and high-quality service items of the store meet the purchasing needs of the vast consumer class.

Times Super Shopping Center adopts centralized purchasing by the head office to ensure that the goods are "clear in original order", and obtain high-quality goods at the lowest cost, so that customers can get tangible benefits.

(2) Development situation

At present, Times Supermarket has more than 100 stores and nearly 30 super shopping centers (hypermarkets), mainly distributed in Jiangsu, xx, Shandong, xx, Shanghai and other places. With the development of the times, Times Kyushu Super Shopping Center should also adapt to the needs of the market and customers and become bigger and stronger. In addition to food and department stores, we also spend a lot of manpower and material resources on market research and analysis, implement transformation, aim at the target customer base, clearly locate the comprehensive supermarket mainly based on daily consumer goods, introduce the concept of brand department stores and implement differentiated competition. In terms of layout, Times Super Shopping Center expanded the main passage to 6 meters, which made the line of sight more transparent and the classification of goods clear at a glance. Supermarket management also extends from fast-moving consumer goods to branded department stores. International brands such as Barbie, Adidas and L 'Oreal have been added to the department store on the third floor, and fashion brands such as Ponzi, Olay and Chua's have also expanded their areas. These goods, which could only be seen in high-end department stores, can also be bought in supermarkets. In terms of food, imported deep-sea fish, shellfish seafood, high-grade wine and imported food restaurants have all been introduced. At the same time, well-known domestic brands Jiji Town and KFC also live in the times. A comprehensive consumer place to meet the "one-stop shopping" needs of consumers.

In recent years, Times has maintained an annual growth rate of at least 70% every year, and its market share has increased simultaneously.

3. Practical requirements

(1) Serve customers, meet customer requirements and satisfy customers.

(2) Keep the store clean, bright, clear and safe.

(3) Smiling means that people and colleagues help each other.

(4) Ensure the integrity and quality of goods.

Second, the practical content.

1. Overview of practical arrangements

(1) time and place

This summer vacation, I spent it in xx Lotte Mart Supermarket. After I came back from school holiday, I didn't stop. The next day, I started my summer job plan nonstop (my mother has found me a part-time job in the supermarket). The specific time is from July 20th to August 20th, with one morning shift and one afternoon shift (7:30-3:30 in the morning shift and 2:30- 10:30 in the afternoon shift), so it is carried out alternately, rain or shine.

(2) Practice content

Sales staff of Mrs. Yao's brand food. Sometimes help the supermarket unload goods and tidy up the warehouse.

(3) Application of professional knowledge and skills in practice.

My major is English. It is obviously better to meet foreigners in the sales process than others.

I remember once seeing a foreigner asking about goods in front of a shelf in a supermarket, and the salesman was obviously at a loss. I stepped forward, talked with the foreigner with a smile, learned about his needs, and then told the salesman. I am also very pleased that I solved a problem and helped others with my professional knowledge so easily.

Third, the actual effect.

1, problem found

(1) Communication problems, lack of language skills of staff, and difficulties in communicating with foreigners.

(2) The staff of the supermarket lack understanding of the overall layout structure of the supermarket, which leads to the inability to guide customers correctly.

(3) The queue is serious, the queue is too long, and people often give up buying.

(4) There is no guarantee that every floor has a bathroom.

(5) The service lacks humanization. There is an example: a citizen was anxious to pay for toothpaste in a supermarket, but the cashier insisted on unpacking the box for inspection, and both sides were very unhappy. Although the reporter consulted a lawyer, I learned that the cashier's move is not illegal, nor is it a manifestation of humanity.

2. Suggestions to solve the problem

(1) To solve the problem (1)(2), supermarkets should provide corresponding training for employees, such as language skills training, to ensure the normal operation of supermarkets.

(2) In view of questions (3) and (4), supermarkets should strengthen infrastructure construction. Add cashier and toilet.

(3) In view of the problem (5), it is suggested that supermarkets adopt more humanized service and strengthen the business philosophy of customer first.

Fourth, the practice summary and experience

1, summary and experience

(1) The night before I officially went to work in the supermarket, my mother said to me, "When I go to work in the future, I should do as much as possible, talk less, and deal with my colleagues and superiors." Simple as it is, it is not easy to do. As I have never worked as a waiter in a supermarket, I didn't adapt to many regulations there at first. However, after several days of training, I got used to everything there and soon got familiar with my working environment. Although I feel very tired at the end of the day, my back aches, but I still feel very happy psychologically, because I have worked hard all day, and my efforts will be rewarded.

(2) Strictly abide by the rules and regulations of the supermarket. As the saying goes, Fiona Fang cannot be achieved without rules. Just as a country wants to govern well, it must have a set of sound rules and systems. Large supermarkets are no exception.

Here is another episode: I remember once, I was attracted by the beautiful jewelry at the counter next door, so I forgot my work and went to the counter to enjoy it. The counter lady saw that I was also a supermarket worker, and I was also a hot person, and I soon got acquainted with others. Then she said, "Which one do you like? I'll show it to you. " I took a few pieces and put them on me. Don't tell me, the effect is really good. But at this moment, a man in a green vest and overalls came towards us. I looked at it and thought, it's over, because that's our section chief (in this supermarket, all the people wearing green overalls are supermarket staff; And we are temporary workers, wearing red overalls) As I expected, he called my sister and me to the office, called my sister's section chief, and taught us a good lesson. Hehe, of course this time. It won't happen again, because we all learned this lesson! Even if you stand in the supermarket and have nothing to do, you can't just wander around like at home. In the supermarket, we should maintain our own image and the image of the supermarket and company we serve.

(3) enterprising and active, "find something to do if you have nothing to do". Articles are covered with dust, so we should wipe them off in time. The shelf is dirty, so it should be cleaned in time. If the shelves are out of stock, they should be delivered from the warehouse in time and put in the designated location. Never wait for the foreman to tell us that there are too few goods and we need to replenish them before thinking about replenishing them. When they told us, it was too late. Our efforts, our carefulness, our preparation and our painstaking efforts were all buried by their words. So, don't think about letting others tell us what to do, we should think about what we should do!

(4) Have a correct attitude, have a serious and meticulous work attitude, do every little thing in a down-to-earth manner, and know that details determine success or failure.

(5) Handle interpersonal relationships and get along well with superiors and colleagues. You know, unity is strength. The mutual adaptation, tolerance and understanding between people will help us to establish good interpersonal relationships, make us in a harmonious working environment, and the quality of work will naturally rise steadily. This is not only beneficial to one's own work, but also to the work of others. More importantly, it is beneficial to shopkeepers and customers, increasing turnover and improving customer satisfaction. A harmonious working environment depends on ourselves. There is competition everywhere now. It seems that there are many human feelings around us, and everyone has a utilitarian heart. But I don't think the two are completely contradictory. Only by weighing the pros and cons and changing the mentality appropriately can we calmly face today's employment and employment situation.

(6) Fully understand the consumer psychology of customers and treat customers equally. I remember when I was shopping, I met such a scene: a well-dressed woman and an ordinary woman entered a high-end clothing store together. As a result, all the salespeople flocked to the lady to introduce her to the East and the West. While ordinary women are left out in the cold. Therefore, as service personnel, it is most taboo to divide customers into three or six categories.

(7) Establish a correct view of money: use money wisely and appropriately. I never felt tired before spending money, but making money is different. Because I was used to sitting at school, I suddenly stood for 8 hours. Fortunately, I got used to it later! Alas … in fact, I have heard others say that it is not easy to make money before, but I have never experienced it myself. This time, through my own personal experience, it's really ... it's ... three words: not easy! So I really want to cherish my learning opportunities and the fruits of my parents' labor. Although I am usually frugal, I sometimes get hot-headed and spend money indiscriminately. I really can't do this anymore. I must spend money wisely! In addition, although I feel very tired, it also tests my willpower, especially when I can't stand it. I keep telling myself: stick to it for a while, it's a rare exercise opportunity! Sometimes, people really need to exert their subjective initiative. Whenever I think so, I will really stick to it! Really beat yourself, so there is always a sense of accomplishment!

2, their own shortcomings and the direction of future study and exercise.

(1) Disadvantages: lack of good adaptability. It takes time to change the role from student to staff, but it can't take too much time because of the high pace of society. It took me several days to really change.

Future efforts: change your role as soon as possible, change your identity, and have a positive attitude, so that the work can be effective.

(2) own shortcomings: I once doubted my personal ability. Always consider what you have besides professional skills. What advantages do we have as college students? Education, cultural accomplishment, professional skills.

Future direction: strive to improve their professional knowledge and skills, so that they have no excuse to doubt and enhance their self-confidence.

(3) Self-deficiency: stick to what you call "quality" and think that loud noise is a sign of lack of quality. In real life, can our so-called quality play a role? For example, when doing sales promotion, it is useless to have quality soft words; Only by shouting can we attract customers.

Future efforts: clearly understand the requirements of the times and work, formulate your own "quality" according to reality, and work more effectively.

Personal summary of social practice in supermarkets 2 Social practice can help us to get in touch with society, understand society and join society. It helps our college students to update their social concepts and absorb new ideas and knowledge. At the same time, there are many things in social practice that we can't learn in school, such as communication skills. In addition, social practice can deepen our feelings with people from all walks of life, narrow our distance from society, broaden our horizons, increase our talents and better determine our goals. So after practice, I made the following summary:

1, good at communication.

As a salesman, you must learn to communicate with others. No matter who he is, whether he is in a good mood or not, you should ensure that you can calmly explain to him what they don't understand, and at the same time ensure that when you explain the problem, customers can clearly understand what you say and accept the products he sells.

2. Be patient and enthusiastic.

Smiling often at work will make those customers feel comfortable and keep a good impression on you. In the process of sales promotion, you may meet some products that customers don't want you to promote, and even speak ill of you. At this time, you must have good patience and enthusiasm for this practice, otherwise you will never succeed.

3. Be diligent.

Opportunities will not come to you, so if you want to succeed, you have to plan your time reasonably and sell more to customers who you think may need this product. If you don't work hard, chances are that your competitors will deprive you of the opportunity. So be diligent.

4. Learn to find goals.

First of all, we should clearly know what products we sell, what role we play in society and which groups we are suitable for. Then according to these, I will look around my residence for customers who think I need this product and sell it to them.

5. Have strict logical thinking ability.

When negotiating with customers, skill is very important and thinking is more important. Whether in person or on the phone, when a customer throws a sentence, we don't have much time to react and think, and our logical thinking ability is not enough, so we can't respond to the customer well, let alone trap their next sentence. The ability of logical thinking shows that our words guide customers' thinking until we achieve our goal. The purpose is phased, and your purpose may be to meet customers; Perhaps to achieve cooperation; Maybe it's a quick payment; Or ask him to buy the goods you sell, no matter what the purpose is, always remember our purpose, so that thinking can follow.

Of course, summing up means realizing that you still have many shortcomings and deficiencies. For example, sometimes I don't take the initiative, sometimes I don't want to go, and I feel that going out may not be able to successfully sell products; Lack of social experience, sometimes short circuit, or nervous, or for other reasons, do not know how to communicate with customers, ice; Not calm enough

Serious and responsible for work, good at communication and coordination, strong organizational skills and team spirit; Lively and cheerful, optimistic and enterprising, caring, good at teaching; Only by being self-motivated and diligent in learning can we continuously improve our ability and comprehensive quality. In the future work, I will work hard with abundant energy and the spirit of hard study, and constantly improve my working ability.

1, solid professional foundation: good grades in school, serious study, hard study of professional knowledge, and lay a good foundation for future work. In addition, I also took a double degree-psychology major.

2. He used to be the director of the Propaganda Department of the College Student Union and the director of the Propaganda Department of the College Branch of the Li Yun Youth Volunteers Association. Can be well integrated into the organization and communicate with people, get along well.

3. Happy and active; Be serious and responsible for things and work.

At work, I have a strong sense of responsibility, strong adaptability, enthusiastic attitude and careful work. I can do my job down-to-earth and help my colleagues complete the work of the department! I worked as an administrative clerk of the school principal for a while, and set an example as a teacher in the school, and gradually developed my patient character. Although I sometimes make mistakes, I know that it is not good to make mistakes, but I will actively learn lessons after making mistakes so as to try my best to avoid making the same mistakes next time. An elder said well, "If you don't do anything, you won't make mistakes." I appreciate every mistake, let me correct it slowly and grow up slowly! At the same time, I also felt my growth after leaving the campus, from a shy girl to having to deal with many difficult problems and interview others in person, from a layman who has no knowledge of personnel work to being able to help the school principal handle and follow up some work step by step. This process has not only the help of many leaders and other colleagues, but also my own efforts. I know the road ahead is still long, and I have to go through all kinds of things. I will be strong, try to face, experience and grow.

Personal Summary of Social Practice in Supermarket 3 Practice Time: July xx12-August XX 10.

Introduction of internship location:

Work and xx supermarket, xx supermarket is a small and medium-sized supermarket chain. Its head office is located in xxxx Road, the second store is located in xx Tun, the third store is located in xxx District, the fourth store is located in xx, and the fifth store is located in xx. In chain stores, the main store and the store are relatively large. And my summer vacation was held in xx head office. Because the supermarket is located between villages and towns, the commodities distributed are mainly middle and low-grade commodities, supplemented by high-grade commodities.

Introduction to the actual environment:

There are three jobs in the supermarket: promoter, tallyman and cashier. All goods are divided into food and non-food parts. Each part is divided into several communities. Among them, the food group is divided into five communities, the first food group is responsible for puffed food; Food 2 is responsible for drinks; Food 3 is responsible for instant noodles, dried noodles and frozen food in the freezer; Shisi is responsible for a series of bulk snacks such as snacks. Grain five is responsible for vegetables, fruits, grain and oil. I work as a tallyman in food department three. At 7: 30 every morning, you start cleaning, replenishing the countertops, enriching the goods and adjusting the price tag. By 8 o'clock, the work was basically completed, and customers came to the mall to shop one after another. 8: 00 to 10: 30 is the peak shopping season. The main work during this period is to serve consumers and answer their questions about goods. 10: 30 to 12: 30 to rest. Go to work at half past twelve and work until half past six in the afternoon.

Problems encountered in practice:

1, the problem of using scales There are many goods in the freezer that need to be weighed before they can be sold, such as loose fish and shrimp balls, loose crab sticks and so on. This requires us to learn to use electronic scales and remember scales. However, due to the wide variety of goods, all the scales listed on the paper are like a random combination of numbers, and there is no law to follow. Every time you weigh, you have to look for a long time on paper full of scales, which seriously affects work efficiency, delays consumers' time and brings adverse effects to consumers' reputation. In order to solve this problem, under the guidance of predecessors, commodities are classified and different commodities are memorized separately. In this way, the memory scale code has made some progress. I fully realized the meaning of "practice makes perfect" through the process of memorizing the duplicate codes. The number of scales is much, so it is natural to remember the duplicate code in your mind.

2. Ordering problem 1) The shelf life of most of the three food products is short, so when ordering, measures are taken to order more with less goods. We need to know the sales situation of commodities, and know which commodities sell well and which ones sell fast. For example, the magician's crispy noodles, of which the best seller is the magician's corn cream crispy noodles. You should order more of this flavor when you order. 2) There are many goods in the supermarket, and different types of goods have different suppliers. When placing an order, it is necessary to determine which supplier to ask for the goods according to the category of the goods. Some vacuum foods, such as chicken feet and chicken legs, have three to five series for each single product, and there are three to five relative suppliers. When ordering, suppliers often don't know, and the order from A family is sent to B family. Later, I learned that each manufacturer has its own delivery cycle, and supermarkets also have their own ordering cycle. So we changed the original method of ordering from the corresponding suppliers at any time according to the shortage, but the delivery cycle of the manufacturer determines the goods that should be replenished. After taking these measures, not only the workload is reduced, but also the mistakes in the work are reduced.

3, the problem of mesa design There is a lot of knowledge in mesa design, not only to look beautiful as a whole, but also to have its own regularity. 1) An old staff member told me that the countertop should "look at the brand horizontally and the category of books and periodicals horizontally". That is, the goods of different brands are lined up from left to right, and the goods of different categories of the same brand are displayed from top to bottom. In this way, the placement of goods looks good, and consumers can easily find the goods they need. 2) In order to ensure the fullness of the countertop, there is often a problem that goods with old and new dates are placed on the countertop at the same time. Every time you load, you can't push the goods of the old date into the table and then release the goods of the new date. This will affect the sales of goods in the old days, because customers will habitually take the goods in front for convenience when buying goods. In the end, no one bought it because it was on the verge or even expired. 3) The placement of goods has a great influence on the sales of goods. Under normal circumstances, goods at the same level as the customer's line of sight (the vertical distance from the ground is about 150- 170 cm) will be relatively easy to sell. When placing goods, put the goods that are not easy to sell or have a large inventory on such a good table, and put the goods that are easy to sell on the next best table. For example, in Master Kong's instant noodles, scallion sparerib noodles and emerald shrimp noodles are not easy to sell, so they should be placed on the best table; Braised beef noodles and stewed mushroom noodles with chicken sell well and can be put on the next best table. As there are many buyers, more tables must be given. When new products go on the market, they should also be put on the best table.

Due to the short shelf life of some commodities, it is important to check whether there are expired commodities. For the products that have been checked out, it is necessary to report them in time, and the leaders will take measures according to the reported information to reduce inventory and losses. Two measures are usually taken. 1) Take promotion measures to reduce the selling price of the upcoming commodities. 2) Return the goods. In general, the supplier will be contacted to return the goods that are only a few days away from the expiration date.

5. There are many kinds of products with pricing problems, and each product has its own price. It is also a headache to remember the price of goods. Customers can't ask three questions when asking the price, otherwise it will leave a bad impression on customers. Supermarket is a self-service shopping mall, and customers mainly choose by themselves when shopping. At this time, the price tag is particularly important. Pay attention to timely replacement when commodity prices change and new products are on the market, otherwise customers will misunderstand the price. In particular, labeling high-priced goods with low prices will cause customers' dissatisfaction and leave a bad impression on supermarkets.

Through this month's internship in the supermarket, I learned a lot of knowledge that I couldn't learn at school and made many friends. This is an unforgettable summer vacation practice.