How to deal with the free food platform for takeaway customers?

Dear 1 First of all, make sure that there is something wrong with your food.

Because when customers apply for a refund because of food problems, the general attitude of merchants is that they can't agree to a refund immediately. Zhu Gekongming was careless about Jingzhou, and besides, we are ordinary people.

Sometimes, for my own reasons, it is inevitable to get foreign objects into the rice.

We should ask customers to send photos of the dishes in question first, and judge whether they cooked their own meals from the aspects of lunch boxes and raw materials, so as to prevent some customers from fooling others with other dishes.

In addition, you can also observe the placement of foreign objects and judge whether the foreign objects were put by the customers themselves, but passed on to the merchants.

Customers who want to add a cow to Lamian Noodles.

2. Ask for a refund at the same time.

If the merchant perceives that the customer wants to eat the king's meal, he asks the other party not to touch the meal and return it for a refund.

Faced with the tough attitude of merchants, some customers who simply want to take advantage may give up applying for a refund.

3. Refund should follow the normal process.

Most customers who eat "overlord meal" require to transfer money to customers through WeChat or other channels.

Merchants need to complete the refund process through platform negotiation, so that customers will leave a refund record on the platform. If customers maliciously refund many times, customers who eat overlord meals will also be recognized by the platform.

Merchants will report such customers to customer service, and the platform will record such customers after completing the refund process.

4. If the customer applies for a refund due to the bad communication attitude of the rider and the slow delivery.

Experienced merchants will call the customer to verify when they receive the customer's order, and then call the customer after the rider takes the order to explain that your order has been taken away by the rider. Please go to the platform to observe the rider's situation in real time.

Generally speaking, even if the food is delivered late, customers will not complain to the merchants.

Even if there are bad reviews, there will be room for manoeuvre.

5. Remember to keep the evidence and complain about bad reviews.

If the customer applies for a refund for business reasons, and you don't recognize the customer's application reasons, try to negotiate with the customer through online contact and telephone on the platform, and pay attention to retaining evidence. In this way, if the customer maliciously threatens to refund, the merchant can submit evidence to appeal and reduce the negative impact.

Finally, if a merchant meets a customer who doesn't delete bad reviews, it will still be handed over to a three-party company for handling, which can solve the problem of bad reviews and bring you more orders.