What role does the call center play in industry development?

What role does the call center play in the development of the industry?

The call center system can completely combine the call center functions with the website, ERP, and CRM, making the call center a service center. The center of marketing and profit center.

The successful operation of a call center must first have a complete IT-based business system. The call center is one of the essential systems. It is responsible for the organic integration of the company's business management system and customers. Important tasks.

1. Save costs and rationally utilize resources

The system adopts the form of multimedia access to effectively integrate fax, Internet phone, E-mail, short message, voice mail and other resources Integration makes the storage, transmission, integration and sharing of information faster, more efficient and more accurate, and provides greater assurance for enterprises to better serve customers. At the same time, it also saves office costs for enterprises.

2. Improve service quality and enhance corporate image

24/7, uninterrupted service allows customers to stay in touch with the company and express their needs anytime and anywhere. The system combines computerized automatic services with manual services to provide enterprises with standard, unified, and comprehensive services to enhance their self-image, thereby increasing customer satisfaction and loyalty to the enterprise.

3. Reduce customer churn and increase customer satisfaction

The powerful customer information management module records customers’ detailed personal information. Through the pop-up function of incoming calls, Both new and old employees can grasp customer information well, provide high-quality services, and achieve the effect of "hearing people before you see them".

5. Strengthen enterprise management and improve work efficiency

The system uses multiple queuing mechanisms of automatic call distribution (ACD) to allocate the most suitable agents with the optimized strategy , changing the past drawbacks of manually calling users directly, and strengthening enterprise management and improving work efficiency by recording managers' call projects.

6. Save labor costs

Through the use of IVR, a large number of repetitive and standardized services can be processed by automatic voice as much as possible, such as inquiries, consultations, etc., saving 30% -80% human resources.

7. The business report statistical function provides a basis for decision-making

Through the daily/weekly/monthly statistical analysis report data provided by the system, it can provide business leaders with adjustments in products, business, etc. Provide strong evidence.

8. Avoid service disputes and improve employees’ professionalism

The system’s function of recording the contents of all service calls can provide a strong legal basis when disputes arise with customers. It is also an effective way to assess employees’ service attitude and improve their professional quality.

9. Bring new business opportunities

Understand the true value of each call. Call centers can help companies improve efficiency and gain customer value, help companies use technology investments to better understand customers, encourage companies to keep in close contact with customers, and make the company's products and services more valuable. Notably, new business opportunities may be captured with every call.

Langshen UniMedia intermediary software provides system integrators with a cost-effective call center integration solution. Integrators can seamlessly integrate the following functions into their own application systems within 3-5 days: call center, external Call marketing, recording systems, telephone conferencing, voice value-added, enterprise small exchange (PBX), automatic voice interaction and VOIP gateway, etc. The disadvantages of the development of the elevator industry

It should be the issue of elevator safety. According to the "2015-2020 China Elevator Industry Market Demand Forecast and Investment Opportunities Analysis Report" released by the Qianzhan Industry Research Institute, in 2013, according to According to statistics from the General Administration of Quality Supervision, Inspection and Quarantine, there were 70 elevator accidents in China, resulting in 57 deaths. According to the type of accidents, there were 46 cases of people falling, 19 cases of people being squeezed or sheared, and 5 cases of collisions. According to the occurrence stage, there were 48 cases in the use stage, 13 cases in the installation and modification stage, and 9 cases in the repair stage. Among the causes of accidents, 35 were caused by failure of safety accessories or protective devices, 25 were caused by illegal operations or improper operation, and 10 were caused by poor management.

In 2014, 48 elevator accidents were reported, resulting in 36 deaths. The death toll per 10,000 units was approximately 0.10, which is close to the safety level of developed countries such as the United States. However, safety accidents still occur from time to time. According to accident investigation and analysis, most accidents occur during the use of elevators. Trends in the development of the heat pump industry

The Marketing Department of HVAC Talent Network has made statistics, analysis, and summary from multiple sources and summarized four major trends in the demand for industry personnel by ground source heat pump companies.

1. Demand for talents

Newly invested geothermal heat pump companies are blooming everywhere and projects are booming, making companies even more hungry for talents. Most companies need to supplement talents. There are many companies in demand, and the positions span multiple levels, from project managers, HVAC designers, and HVAC engineers to heat pump constructors, technicians, and project sales engineers, involving various positions. In terms of types, it includes engineering, design, research and development, sales and marketing, etc. Analysis from the job level: it covers middle and high-level management talents, middle-level technical R&D and sales talents, and ordinary construction technical talents!

2. Requirements for talent quality

Based on the industry characteristics of ground source heat pumps, in order to seize the market, companies will expand their influence in the industry as soon as possible, and at the same time, in order to increase corporate profits The city has taken a series of measures to strengthen the company's team management and standardize related systems, enhance the company's R&D and design capabilities, and build a brand! All of this requires excellent talents, especially talents who can bring huge benefits to the company as soon as they join the company. Therefore, mid-to-high-level project managers, technical management, and sales and marketing talents have become hot spots for companies to grab.

3. Large and medium-sized companies are interested in fresh graduates

The development of a company and its comprehensive market competitiveness are ultimately the competition for talents. Due to the increasing demand in the talent market and the need for long-term corporate development, many large and medium-sized companies are interested in cultivating fresh graduates for companies with long-term plans. They not only focus on supplementing middle- and senior-level personnel, but also pay attention to the infusion of "fresh blood"! Fresh graduates from the eight oldest schools in the HVAC industry (Harbin Institute of Technology, Tsinghua University, Tongji University, Northeastern Institute of Technology, Tianjin University, Taiyuan Institute of Technology, Chongqing Institute of Architecture and Engineering, and Hunan University) have received special attention from enterprises. Paying attention to the recruitment and training of fresh graduates to prevent the company from being replaced at the bottom, and selecting and cultivating talents with high loyalty, strong learning ability, and high quality are currently a focus of recruitment for many companies; supplementing middle- and high-level talents from within is also becoming It is a recruitment method that is favored by more and more companies’ human resources departments.

4. Talents from industry giants are highly sought after

Compared with the sound human resources training platforms of large enterprises, small and medium-sized enterprises pay more attention to recruiting people who can work for them upon arrival. Enterprises bring benefits. Talents who have been well trained in large ground source heat pump companies and have engaged in multiple engineering project design and product solution technical support can be put into work as soon as they arrive. They can not only bring immediate economic effects to the company, but also bring Come to the advanced design theory and cutting-edge technology solutions of large enterprises. Become the most favored talent type for small and medium-sized enterprises! The development prospects of the woolen textile industry

Embroidery plate making will be better -

Clothing, shoes and hats, bags, bedding, curtains, handicrafts, car seat cushions, plush toys, decorations, etc. All products require computer embroidery, which is in high demand.

China's clothing industry is also developing more and more vigorously, with good prospects.

Embroidery pattern making is an industry that is relatively short of talents in the clothing industry and other textile industries. The salary is also considerable. What is the development trend of the construction industry?

It’s hard to say. . It will still be prosperous for a long time. .

Because:

1. So many people do not have houses to live in

2. Real estate is a pillar industry, and this will not change in 10 years. . Fixed assets

3. Local governments all depend on the land for their livelihood. Although the central government is implementing regulation, it feels like it is still temporary.

4. Can be transferred to the construction of affordable housing, public rental housing, etc. There will always be work to do.

Don’t worry

In short, the real estate industry and construction industry will continue to be popular!

What impact does Haocha Cang have on the development of the tea industry?

At present, the tea circulation channel in the tea industry is still the traditional multi-level dealer circulation system. Consumers still have a perception that tea has categories but no brands. Good tea warehouses can reduce the tea circulation levels and break the traditional circulation. Channel barriers have a positive industry effect, which can reduce procurement costs for downstream terminal tea merchants. Enterprises can also rely on this platform channel to reduce operating pressure. In addition, the platform requires branded tea products to enter, and the cultivation of multiple tea brands It also has certain positive significance. Which industry in Shenzhen is developing well

Finance, biotechnology, e-commerce... The role of call centers in enterprises

The call center itself is an evolving technology that uses advanced communications Technology and computer technology have turned the originally chaotic customer service into a quantifiable and controllable productized service. Judging from historical experience, the construction of call centers has the following significance for enterprises:

The construction of call centers helps to improve the work efficiency of enterprises. In the call center, the customer's basic information and historical communication system will be stored. When the customer calls in, the computer system will automatically prompt the customer's information to the service staff, so that the service staff can serve customers more effectively. And service requirements can be directly submitted to the company's management system (such as ERP, CRM, OA, etc.) through the call center, becoming an integral part of the overall enterprise information system.

The construction of call centers helps companies provide personalized services to customers and improve customer loyalty. If an enterprise wants to improve customer loyalty, it is no longer enough to simply satisfy customers. The modern service concept is to impress customers. Call centers can enable enterprises to change the passive state of customer service and make each customer feel that the service they enjoy is Professional and unique, you feel that the company always cares about you, and you are more loyal to the corporate brand.

Call centers help companies build new service systems and discover new markets. In the market competition, enterprises are like sailing against the current. If they do not advance, they will retreat. How to survive in the market competition requires enterprises to continue to innovate. Before the construction of the call center, customers often had to travel between multiple departments to obtain the company's services. After the call center is built, it will become the company's unified external window and realize one-stop service. And customer service is no longer just a matter of the customer service department. All departments of the company can contact customers, understand customers, and serve customers through this window, thus forming a new service system in the company. At the same time, while contacting customers, the call center can classify and analyze a large amount of information, collect necessary basic information for data exploration, and discover new business opportunities.

The article comes from: Shanghai Yiwo Software Technology Co., Ltd. official website What is the development trend of the construction industry in 2016?

Hello, I have also discussed this issue with some of my colleagues in the construction position:

The construction industry has been on a slippery slope in recent years, almost in a straight line, and China's first- and second-tier cities no longer need to develop new real estate projects, resulting in fewer and fewer construction projects.

Due to the reduction in the number of construction projects, competition among construction companies has become very fierce, thus reducing construction profits and making it increasingly difficult for the construction industry to survive. Many small construction companies now go bankrupt every year.

If you are a student majoring in architecture, I suggest you change careers. You can survive better by learning other majors while you are young. The current construction industry has fallen behind. Hope it will be adopted, thank you. The role of agricultural foundation in industrial development

First, agriculture accounts for the largest proportion in our developing country and is the foundation of our national economy. Second, agriculture provides raw materials for industrial development. Third, agriculture The quality of the foundation determines the degree and direction of a region's development to a large extent. Fourth, the development of agriculture can ensure the country's food security and maintain national stability. In this way, the importance of the agricultural foundation cannot be overstated. It’s a metaphor