Sample work summary for the second half of 2015

In the second half of 2015, we mainly did the following work:

1. Deepen reforms and improve service quality

1. Deepen reforms, optimize combination, and promote The business is developing rapidly.

(1) With the strong support of the municipal and *** bureaus, the original postal business group was divided into 6 independent postal offices, and the savings group and remittance inspection group were combined into a storage and remittance group and a remittance inspection group. The Dadong Street Post Office merged the boutique group, logistics group, and newspaper distribution group into the delivery group. Seven independently operated post offices have been established in the city. The *** Bureau signed the "Urban Operation Responsibility Contracting Letter" with the directors of the seven offices. Through responsibility contracting, the enthusiasm of the office directors and employees was further mobilized, their potential capabilities were stimulated, and they gave full play to their potential. Their creativity and initiative in expanding their business.

The establishment of a storage and remittance group and a delivery group is conducive to overall arrangements, making it easier for users to handle inquiries, further improving back-end support capabilities and improving service quality. In order to adapt to market demand and improve marketing effects, a marketing center was added. From October to November, the marketing center generated a total revenue of 236,798.41 yuan. Among them, the circulation of newspapers and periodicals was 202,180.48 yuan, the development of savings deposits was 10,300 yuan, the income from the development of traditional business was 2,622.70 yuan, 6,000 corporate gold cards were collected, and 730 corporate image annual books were collected.

(2) Recruit employees openly to the public to enhance the postal brand effectiveness.

In September, we will cooperate with the Human Resources Department of the Municipal Bureau to recruit marketers and delivery persons to the public. The Human Resources Department conducted pre-job training for the candidates, passed theoretical and practical examinations, and adopted a merit-based recruitment method to hire 5 marketers and 2 delivery people with excellent performance. This open recruitment has injected fresh blood into the postal enterprise.

(3) Deepen the reform of the delivery system.

In order to improve services, do a good job in the "three advancements" project, and improve delivery quality and service quality, the *** Bureau established the "*** City *** Post Office Delivery Reform Leading Group" to review the delivery system Make reforms. The delivery sections have been re-divided and the delivery personnel will re-select the sections. The delivery staff of each section implements "integration of delivery and collection, and assumes responsibility for each section". They are not only responsible for the delivery frequency and quality of the section, but also responsible for the promotion and collection of various postal services in the section. Corresponding reward policies have been formulated for the collection of business to stimulate the enthusiasm and initiative of each delivery person to collect business.

(4) Emancipate the mind, update concepts, and seek development.

Do a good job in changing employees’ concepts, combine concept education and guidance, and enable employees to understand and support the reform of the enterprise in daily management work, enhance cohesion, stimulate potential, and establish the "Postal Service depends on me to survive. "I rely on the postal service to develop" concept, thereby mobilizing employees' enthusiasm for business development.

2. Strengthen marketing awareness, strive to expand the market, focus on credibility and create brands

1. Do a good job in marketing training, do a good job in marketing, and strive to expand the market

In the face of fierce market competition, marketing plays a very important role in business operations. The business method of "good wine is not afraid of deep alleys" no longer adapts to the needs of the modern market. Only by enhancing marketing awareness and improving marketing skills can we succeed in the modern market. Consolidate and expand business in market competition to achieve sustainable development and remain invincible. In August, we asked Manager Lan from the insurance company and his team to give a lively marketing class to all employees in the city. At the same time, the Ministry of Human Resources and Education also conducted marketing knowledge training for marketing staff.

Give employees a new understanding of marketing knowledge, methods, means, techniques, etc. Through training, employees’ marketing awareness has been further enhanced, their marketing skills have been improved, and they have effectively done a good job in postal business. The marketing work has achieved obvious results. Through the efforts of employees, door-to-door marketing, and strong support from all units, this year we collected 2,380 annual corporate image books and 62,000 corporate New Year cards.

2. Open up new fields and expand new markets

(1) In July, our bureau signed an agreement with *** Health Center to sell "Newborn Baby Memorial Book", opening up a Major hospitals in districts and townships have created a new market for selling baby souvenir books. In the second half of the year, 361 baby souvenir books were sold.

(2) In November, an agreement was signed with the Andu Group for mail ordering of "Xianhe High-efficiency Growth Promoter" feed. Through the preliminary pilot, the pig feed of the Andu Group was very effective, and pilot users have requested to buy it. , 241 packages of feed were sold in December.

(3) Carry out train ticket sales. Conscientiously implement the spirit of the Provincial Bureau's "Sichuan Province Train Ticket Express Distribution Business" Provincial and Municipal Bureau's "Notice on Launching the Train Ticket Express Distribution Business", and comprehensively promote the agency train ticket sales business on a global scale. Since its launch in August, ***Sold 82 train tickets on behalf of the company, generating revenue of 778 yuan.

(4) Do a good job in promoting and promoting POS business. Carry out card-holding consumption activities and encourage postal employees and their families to develop the habit of card-holding and swiping consumption, thereby driving the card-swiping consumption market, increasing the usage rate and market share of green cards and UnionPay cards, thereby driving an increase in the proportion of current deposits.

(5) Take advantage of the peak mooncake sales season during the Mid-Autumn Festival and pay close attention to the mooncake mail-order work.

In order to make full use of the Mid-Autumn Festival mooncake sales season and further expand the mail-order business field, the marketing department issued a "Notice on Doing a Good Job in Mid-Autumn Mooncake Marketing" to all postal offices and teams in August, and launched mail-order mooncakes at all postal offices and teams in the city. Sales activities, through this mooncake sales activity, *** achieved mail order revenue of 6046.10 yuan.

3. Pay close attention to key points and strive to generate income

1. Pay close attention to the development of postal savings business and strive to expand the postal savings balance to form economies of scale. The net postal savings balance throughout the year An increase of 82.06 million yuan.

First, in response to the unsatisfactory development of the postal savings balance in the city, the income plans of each office were readjusted in July, thus driving a rapid growth in the postal savings balance in the city.

Second, in the third quarter, the Postal Savings Bank’s “Golden Autumn Storm” marketing competition was launched on a global scale. Giving full play to the initiative, enthusiasm and creativity of employees in developing savings business, during the competition, the postal savings balance increased by 55.12 million yuan, pushing the postal savings net balance to a new high.

The third is to increase publicity and do a good job in the replacement of green cards and UnionPay cards. An "announcement" is posted at each postal business window to remind users to replace their green cards and UnionPay cards. At the same time, attention is paid to publicizing the advantages of the multi-faceted network of postal points and the resource advantages of green card outlets in urban and rural areas, so that migrant workers know It is more convenient to use a green card. A total of 37,392 cards were issued throughout the year, and the current ratio increased by 1 percentage point compared with the end of last year.

2. Do a good job in collecting newspapers and periodicals in 200X

First, convene a timely work meeting on the distribution of party newspapers and periodicals, convey the spirit of the central, provincial and municipal distribution work meetings, and raise awareness among local party committees and governments , the leadership, support and cooperation of the Propaganda Department, the tasks will be broken down and implemented at all levels, and a dedicated person will be designated to strengthen contact with the Propaganda Department, provide timely feedback, report the situation, and do a good job in collecting subscriptions for party newspapers and party publications in 2015.

Secondly, a meeting of distribution staff was held in September to make arrangements for the collection of newspapers and periodicals.

The third is to organize temporary service points for collecting newspapers and periodicals, and go to various units to collect newspapers and periodicals.

3. The express business has developed rapidly

First, we conducted in-depth market research to collect feedback information in a timely manner. In June this year, we found that Jinhua Company, Tuopai Group, Qianqian Feed and other major The unit's express delivery is significantly lower than before. So we carefully analyzed the reasons, visited users, and found that another express company "STO Company" came to the factory to collect business at a low price. After learning this information, we promptly went to these major companies to promote the brand advantages of the postal service. With the advantages of service quality, mail security and insurance, after many contacts, these major companies decided to deliver to the post office, and we won back the lost users from other express companies.

The second is to continue to do a good job in the express remittance service, strengthen publicity and explanation, and collect remittance fees in strict accordance with the prescribed tariff standards.

The third is to focus on window publicity, guide users to use it as much as possible, and send mail expressly.

4. Increase the publicity of new electronic remittance business and increase the proportion of new business in foreign exchange collection business volume.

Thus achieving growth in exchange income, in the second half of the year, new business income accounted for 2.83% of total exchange bill income.

5. Do a good job in stamp collecting business.

First, on the basis of focusing on corporate image annual albums and baby commemorative albums, we focused on the development of personalized stamp products and achieved an income of 115,000 yuan.

The second is to do a good job in publicity and collection of new mail reservations. Xinyou Booking realized an income of 335,210 yuan.

Fourth, find the gap, strengthen management and provide excellent service

1. Pay attention to the management knowledge training and guidance of managers and directors. In September, management knowledge training was conducted for the director of the office. At the same time, the responsibilities of each position in the marketing department and the director of the office were re-formulated so that each member could clearly understand their responsibilities and conscientiously perform their management, service, assistance and other responsibilities. In daily work, we should focus on cultivating and exercising their independent working ability, and effectively do a good job in the organization, marketing, and promotion of operations and management, promote business development, and improve the overall management level.

2. The marketing department holds on-site operation analysis meetings for outlets with poor business development, conducts detailed analysis of the billing business development progress, identifies gaps, finds out the reasons, and helps them come up with ideas and solutions. , add measures to promote sustained business growth.

3. Conscientiously implement the "Sichuan Province Postal Business and Delivery Standardized Service Assessment Standards", focus on the two links of business windows and delivery, require all employees to standardize service terms, and conscientiously promote the business, Prevent user reports. At the same time, the two post offices at Desheng Road and Mingyue Bridge were rearranged according to the requirements of standardized service windows, so as to meet the requirements in terms of facilities and staffing and provide users with a beautiful and comfortable postal environment.

4. Strengthen equipment maintenance. The modern postal service relies more and more on scientific and technological equipment, and investment in equipment construction has increased. It has established the concept of seeking benefits from management. If management is not good, there will be no benefits. We have implemented a pre-inspection and pre-repair system to ensure the normal operation of the front-end equipment network, thereby promoting the smooth development of various businesses.

In the past six months, with the support of the leaders of the *** Bureau and various departments, although the marketing department has achieved certain results, there is still a certain gap between the requirements of the city and the *** Bureau. The income plan The municipal bureau plan has not been completed, the basic management is still weak (mainly in the city teams and offices), business promotion and explanation are not enough, and there are still problems such as letters and visits from users to complain. But we believe that in 2016, under the correct leadership of the municipal and *** bureaus, the Marketing Department will fully implement the spirit of the xx Plenary Session of the xx Congress and the xx Plenary Session, deepen reforms, and the Marketing Department will keep pace with the times and greet the new era with fuller enthusiasm. Challenge and create new glory.