Summary of supermarket supervisor's work 20 19

As the supervisor of the supermarket, you must work very hard on weekdays. After working for so long, it's time to sum up the work. The following is the Summary of Supermarket Supervisor's Work 20 19 compiled by me for your reference only. Welcome to reading.

Summary of supermarket supervisor's work 20 19 (1) At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back, in the big family of XX supermarket, I gained a lot of exercise, learned new knowledge, made new friends and accumulated experience. Of course, I also found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of xx supermarket. It is my bounden duty to contribute to the better development of xx supermarket next year.

A, xx market building construction stage

After the Spring Festival in xx, I was still in charge of the operation of XX Market Building. With the cooperation of manager Zhai, I have experienced some challenging problems, such as the difficulties in the operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the large number of staff entrusted by seasonal reasons. By solving these problems, I quickly improved my understanding of the clothing retail market, market environment and employee management in our city. Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation, the layout of xx market has been adjusted according to the overall planning of the company. From March to April, xx market supermarket began to conceive of opening, and I devoted myself to the preparatory work, including personnel recruitment, business training, shelf installation, daily operation and maintenance, etc. With the care of the boss, the support of all parties in the company and the guidance of general managers Liu and Li Dian, the supermarket in xx market has been steadily developed and transformed, and my latest business knowledge of the supermarket has been systematically strengthened.

When I was in charge of xx market, I tried my best to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the xx market has not been fully utilized to generate benefits. Although the development of xx market is restricted by the immature objective environment in all aspects, it is a great responsibility to fail to give full play to the potential of xx market. This also shows the limitations of my own ability, which is the deepest understanding I got from working in XX market. At the same time, the experience of various difficulties and pressures in the xx market has greatly improved my psychological quality. In the face of the greatest difficulties and pressures, I will not shrink back and escape, and I can calmly face the solution. This is the biggest gain of my work in xx market.

Second, xx supermarket work stage

In June, due to work needs, I was transferred to xx Supermarket as the store manager and non-food manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.

Although I joined the big family of xx Supermarket from the beginning of business, I am familiar with the staff of xx Supermarket, but there are still differences in specific work. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked Liu for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager. Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the leader of non-food products, so I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Have good contact with employees, give employees ideological communication and business training on the basis of strict requirements, improve their mental outlook, and give full play to their enthusiasm and autonomy. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.

The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on the overall control of the overall situation, he made full use of this platform to improve his organization, coordination and business level in an all-round way while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.

Third, personnel management training.

As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.

First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.

However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.

Training employees is also an important task for supervisors. From more than 50 employees in XX market to more than 30 employees in XX supermarket, and then to more than 40 employees in Class B of Sixth Department of XX supermarket in August, through repeated training and exchange, and through initial basic business knowledge training and accumulated learning, I have initially formed the contents of systematic training for employees in terms of concepts, commodity knowledge, sales psychology and skills, and discipline rules. It has been recognized by employees and achieved certain results.

Fourth, the study of professional knowledge and the improvement of market control ability.

The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the most developed industry in this era, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.

Shortage of verb (abbreviation of verb) and the thinking of next year's work

As the saying goes, Rome was not built in a day. I've only been in the retail industry for one year, and I've been working in supermarkets for nearly half a year, so I know so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. It is also reflected in the following aspects: First, the choice and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.

Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic manner, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.

In short, in the new year, I will make more efforts for the cause of XX supermarket, repay the company with the benefits of development, and realize my own life value.

Summary of supermarket supervisor's work 20 19 (2) 20xx is an important year for the company to implement the development strategy of "basing on xx and expanding xx". Under the correct leadership of the board of directors and the general manager's office, the broad masses of cadres and employees carry forward the enterprise spirit of "unity, dedication, pioneering and seeking truth from facts", focus on store expansion, expand procurement channels and cultivate pragmatic teams. Qi Xin Qi Xin worked hard to keep the company going.

I. Analysis of Domestic Economic Situation in 20xx

1, domestic economic situation. Affected by the financial crisis, the economic growth in the first quarter was slow. With the implementation of a series of policies to deal with the crisis and stimulate domestic demand, the domestic economic situation has improved since April, and the consumer confidence index has stopped falling and rebounded. In the second, third and fourth quarters, the economy showed a ring-on-ring growth. It is estimated that the national gdp growth in 20xx will achieve the goal of 8%. Among them, the total retail sales of social consumer goods increased significantly, with the growth rate reaching 16% compared with last year. In 20xx, the gdp growth of Anhui Province is expected to reach 1 1%, which is 3 percentage points higher than that of the whole country. Among them, the total retail sales of social consumer goods increased by 18.7% year on year. Urban retail sales increased by 18.3%, and retail sales at or below the county level increased by 19. 1%. This year, rural consumption growth is higher than urban consumption growth for the first time.

2. Development of supermarket industry. Looking at the development of supermarket industry in 20xx, there are four characteristics.

(1) Sales were weak in the first quarter, and began to show chain-on-chain growth in the second, third and fourth quarters. Year-on-year sales promotion increased by 20xx, while retail gross profit decreased.

(2) Brand supermarkets have seized the secondary and tertiary markets, and the central region with relatively backward economy but great potential has become a hot spot for businesses to expand their competition, which has been fierce since the second quarter of 20xx.

(3) Brand supermarkets have outstanding and stable advantages in the primary and secondary markets, while local leading supermarkets have regional competitive advantages in the secondary and tertiary markets.

(4) Supermarket enterprises in secondary and tertiary markets will enter the second round of "shuffling". In order to pursue a new profit model, most supermarkets have expanded their operations in multiple formats.

Second, the 20xx company data analysis

In 20xx, the total merchandise sales of xx Company was 3 1.7 million yuan, and the profit and tax were 1. 1 10,000 yuan, a year-on-year increase of 67%. The gross profit after sales tax was 29 1.6 million yuan, and the gross profit after sales tax was 9.2%, down 1.2 percentage points year-on-year; The comprehensive gross profit reached 59.2 million yuan, accounting for 95% of the whole year, and the comprehensive gross profit margin was18.8%; The company's total profit reached 3 million yuan.

Three. Main performance of the company in 20xx years

(1) Accelerate the expansion of stores and seize market opportunities.

1, open new stores, grab the market and ensure growth. In 20xx, the company has opened seven stores, including xx Store and xx Store, with an additional business area of 39,000 square meters. At present, the total number of stores in the company has reached 17, and the network covers 8 cities in the province; The newly opened store achieved sales of 59.92 million yuan, accounting for 19% of the total sales, which effectively promoted the overall growth of the company's operation.

2. Seize the opportunity, find resources and lay the foundation. The company's development department takes the initiative to find ways to actively seek new resources for stores. In 20xx, eight new store development projects were signed in xx and xx successively, which laid the foundation for the company's sustainable development in 20xx and the future.

3, the main business is given priority to, and there is a breakthrough in multi-format promotion. The commercial real estate development project of 35 mu of land in Fanchang Central City of Xx Real Estate Co., Ltd. is being redesigned and finalized. The 65438+1 00000 square meter xx hotel, which integrates accommodation, catering and ktv entertainment, has been completely renovated and will be grandly opened on16. The start-up and operation of two new business projects laid the foundation for the establishment of Tekelon Group, the implementation of multi-business operation, the pursuit of new profit model and sustainable development.

(2) Intensify the rectification of stores and tap the development potential.

1, "overall slimming". In view of the actual situation of loose staffing, unreasonable allocation and overstaffed staff in the store, in March this year, through comprehensive combing, the post staffing in the store was re-approved, and the general manager's office brought classes into the store to overcome difficulties and reduce the number of employees, totaling 220, thus achieving the purpose of reducing operating costs.

Summary of supermarket supervisor's work 20 19 (3) With the joint efforts of everyone, the supermarket has finally been gradually improved and on the right track. Although building access management has been tightened for some time, everyone is worried about the reform of supermarket distribution mode. Although people are quitting all the way, of course, some people have joined. All this exploration process is worthwhile. This semester, we witnessed the arduous growth process of xx supermarket. From the initial daily order turnover of no more than double digits, the daily average is about 200, and the highest daily turnover of this semester is 566.6 yuan on June 22nd. These are all gratifying aspects. At the same time, everyone's tacit understanding of work has also increased a lot. These are some favorable foundations for the future development of xx supermarket.

Without further ado, now I will make a simple summary of the problems existing in supermarket management in my personal work this semester:

1. Purchase: Pay more attention to the production date and shelf life of the goods; Because of the negligence of this piece, I accidentally ate a big loss when I entered the yogurt, and finally lost some money on this piece of yogurt. Also, at the initial stage of purchase in xx, some goods were not available in xx at the time of delivery, but other goods were still loaded, which led to some problems in the management and sales of our goods. After some negotiations and handling, this problem has been gradually improved.

2. Recruitment of deliveryman: I was responsible for the recruitment of deliveryman before the post of deputy supervisor of supermarket was released. Because of my mistake, I recruited some unqualified deliverymen at first, which brought some negative effects to xx. From this incident, I try to learn slowly how to see in a short time whether a person is suitable to be a supermarket deliveryman and whether it meets the needs of our development in xx.

3. Coordination between the superior and the subordinate: In the process of yogurt promotion, because I didn't coordinate the work between the superior and the subordinate, some work was out of touch. After a period of running-in, similar problems were basically eliminated.

4. Job responsibilities: Sometimes you may not know the responsibilities of the assistant manager and the supermarket supervisor, and you may impose your own ideas or opinions on the assistant manager. Those who have noticed this problem are already improving. Of course, the responsibilities will not be divided too clearly, because a team's things sometimes have to be done, and the overall consideration will still be considered.

5. Supermarket loss: At the beginning of this semester, due to the large water leakage under Tian Li's door, nearby cats attacked the supermarket from time to time, causing losses near 40 yuan; At the beginning of June, due to the short yogurt time, 50 yuan lost money. After moving to xx Shuifang, the rats in the sewer also came to do evil. On June 28th, rats were found eating 18 38g ham sausage, which lost 7.2 yuan. Then on July 4th, rats suffered, mainly intestines, with a loss of 17. 1 yuan. The first special promotion (June 22nd) lost 99.8 yuan, and the second gift (July 2nd) lost 22.6438+0 yuan. In addition, there are two packs of sugar that will expire next semester, which will cause losses to 5 yuan.

6. Call back: I called back twice this semester, mainly reflecting the problem that there are too few kinds of goods in the supermarket.

7. About the future development of xx supermarket: This semester, due to various reasons (lack of funds and incomplete supply of xx), students who placed orders generally reported that there were too few goods in the supermarket, so that some students did not continue to place orders in the supermarket after placing orders for the first time, and I only added a few new goods every time I purchased goods. The funds for next semester have been put in place, and I will try my best to increase the brands of similar products to meet the needs of students who place orders. Many students are also reflecting on increasing cigarettes. This semester is still immature, so we must add cigarettes next semester. At the same time, try to contact some low-priced dealers to meet the development needs of supermarkets.

Summary of supermarket supervisor's work 20 19 (4) Over the past year, under the correct leadership of the leader and with the active support and great help of my colleagues, I have been able to be strict with myself, better perform the duties of the foreman and successfully complete my work tasks, which has been affirmed by the leader and praised by my colleagues. To sum up, I have gained a lot.

First, study in daily work and constantly improve your professional level.

As a supermarket foreman, I am a cashier first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have worked as a cashier for a long time and achieved certain results, these results are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.

Second, do a good job in the management and guidance of employees

Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself and manage boldly that I can take good care of the employees below in my life. At work, I often hear some supervisors around me complain that they are busy with their work and there are always endless things to do. Here, talk about how to be a foreman.

(1), professional ability

As a foreman, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects:

1 from books, 2 from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

(2), management ability

For a foreman, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.

(3), communication skills

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

(4), cultivate the ability of subordinates

As a foreman, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions.