Summary of personal work of unit customer service 3 articles

The writing process of summary is not only a process of reviewing one's own social practice, but also a process of improving people's ideological understanding.

Summary of personal work of customer service in a unit

Through this year's study and daily work accumulation, I have a deeper and further understanding of customer service. I am especially grateful to my colleagues for their help and reminding and correcting my mistakes in my work. With their care and help, I have made some progress in all aspects through unremitting efforts. Now I will summarize my work as follows:

As a customer service specialist, I have been exploring customer service for many years, trying to find another communication method that can resolve and melt this contradictory atmosphere caused by users. This is the customer service specialist.

All the work of customer service is after-sales service of company products. The houses sold by our company include rough houses and a small number of hardcover houses. The more products there are, the more customers there are, and the customers have different requirements and understandings of products. For me, everything is new and there are challenges everywhere. The change of leaders, the joining of new colleagues and the coordination of various departments are the keys to complete this work.

During this year, I carefully studied all the information related to my work, and with the constant observation and accumulated experience in my daily work practice, I further improved my understanding of the customer service system workflow. Through my study and the example of my leading colleagues, my work can be carried out smoothly.

In the future work, I will strive to improve my own quality, overcome my own shortcomings, and work in the following directions:

1, learning is endless, the times are developing with each passing day, and all kinds of knowledge are changing with each passing day. I will study all kinds of knowledge persistently and use it to guide my work practice.

2. Keep learning business knowledge in the future work, and constantly improve your business skills by watching more, learning more and practicing more.

3. Constantly exercise your courage and perseverance, improve your ability to solve practical problems, slowly overcome impatience in your work, and treat every job positively, enthusiastically and meticulously.

No matter how many difficulties and obstacles lie ahead, as long as I don't relax my love for my work and pursue my goals for a moment, I dare to face the challenges, and I am determined to work hard at my post and finish my work dutifully.

Unit 2 Customer Service Personal Work Summary

I entered Xie Yuan Logistics and became a customer service specialist for more than a year. At the arrival of the new year, I want to make a summary of the work in the past year, hoping to make greater progress in 20XX.

As a newcomer to Xie Yuan, I'm afraid I can't integrate into the customer service work, because I don't have any experience in logistics before. However, from the first day I entered the company, the company has always emphasized Qi Xin's concerted efforts, lofty corporate culture, relaxed and harmonious working atmosphere, and the patient guidance of Manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and get familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service and improved my ability to deal with problems and emergencies. First of all, I think it is most important to be careful in customer service. For example, when accepting, we should get the product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Finally, regular or irregular internal and external training. The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

Think of the company as home and save every bit of energy. Regard colleagues as friends, and enhance the cooperation spirit and collective cohesion of team members. Think in one place and work hard in one place. I think our XXXX will be better!

Summary of personal work of customer service in three units

Time flies, and I have been working in Greentown Green Bamboo Garden Service Center for one year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service and feel simple, monotonous and even boring, but they just answer the phone, take notes and surf the internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master the necessary work skills, and have a high degree of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following are my main work data this year:

1. Handle the procedures and certificates of the owner's house expropriation and decoration, and file the owner's information, files and keys; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved in.

2, understand all aspects of information, including the owner, decoration units, real estate companies, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, 50 copies of work contact sheet/kloc-0 and 5 copies of rectification notice1/kloc-0 have been sent; 55 tips; The departmental meeting lasts for 23 minutes, and the explanation will be released above 1387.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to deal with difficulties, dare to challenge and further settle down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open.

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