The hotel manager’s work plan for next week

The basic definition of a hotel (also known as a hotel, a hotel, a hotel, a hostel, a business trip, a guesthouse, an inn, a hotel in Taiwan, and a hotel in Hong Kong, Macao, Malaysia, Singapore, etc.) is to provide safety, comfort, and convenience. A commercial establishment where users get a short-term rest or sleeping space. Generally speaking, it is to provide guests with a place to stay and eat. Specifically, a hotel is an organization that uses its building as a voucher to provide services to guests by selling guest rooms, catering and comprehensive service facilities, thereby obtaining economic benefits. The hotel mainly provides tourists with accommodation services, life services and facilities (before bed service), catering, games, entertainment, shopping, business center, banquets and conference facilities.

Part 1

1. Determine the time for weekly planning.

Whether it is from Monday to Sunday or from Saturday to Friday, it depends on how the company conducts assessment and management; every day includes day and night, especially Monday to Friday, Times for Saturday and Sunday must be determined separately.

2. The content of the weekly plan.

The content of the weekly plan should include three parts: work, study, and life. In particular, family, parties, travel, etc. in life must be arranged, especially how to use Saturdays and Sundays. , of course this part is within the control of the individual.

3. Arrange things according to their size and importance.

Be sure to distinguish the priorities, and at the same time, the completed work can be divided into different categories such as completed independently, completed with cooperation, completed by others, etc. What must be completed must be completed, and there must be a work ledger or Work to-do list.

4. Arrange by day.

That is to say, these things must be arranged into these seven days. The seven days are very short. Once Wednesday passes, the week will be over soon, so there must be a daily plan and daily work every day. Checklist can be combined with weekly planning.

5. Special time arrangements.

In fact, as a leader, most of the time is spent on arrangements and communication, especially timely communication with superiors and subordinates. Only through communication can problems be solved. The backlog of problems and lack of understanding are due to insufficient communication. problem.

6. Inspection of weekly plan.

Be sure to check again every Wednesday afternoon or Thursday morning to see if it is completed and how well it is done? If it is not completed well, then measures must be taken to decide whether to work overtime on Saturdays and Sundays, and whether to work overtime on Saturdays and Sundays. The plan must be completed.

7. Weekly planning awards generally have no rewards or penalties for weekly planning.

Since there is no assessment, corresponding reward and punishment measures should be formulated for the weekly plan. First, rewards will be given to those who complete well, and second, those who complete poorly will be punished. These should be linked to the monthly assessment, and Make a summary.

8. The weekly planned meeting report should not exceed 1 hour. Do not discuss specific issues at the meeting. Solve them through special discussions after the meeting.

9. Pay attention to avoid problems when making weekly plans.

1. Failure to grasp the key points and the work that must be completed.

2. The division of labor is unclear and I don’t know who will complete it.

3. The numerical target is not clear.

4. Just going through the motions, just chatting together, or reporting without inspection.

5. It is not well integrated with the weekly plan in the monthly plan.

6. The workload is too large and cannot be completed at all, causing weekly plans to often fall through.

7. The department manager should know best about the work every day of the week, and every employee should also know what they need to do every day. At the same time, the department manager should also effectively manage his own supervisors and ask for support and cooperation. Work.

8. The handling of matters must be able to be coordinated, and cannot be discussed on a case-by-case basis. There may often be some side effects, which must be solved in an overall manner.

Part 2

1. Summary of this week’s work:

1. Completed the hotel’s annual and monthly task management responsibility statements, and formulated the guest room plan 2 Consumer goods reward commission plan;

2. Continue to follow up on the promotion of Western restaurants and collect customer feedback and opinions to improve the restaurant’s service level and product quality;

3. Completed the Christmas meal discount event in the restaurant and the on-site atmosphere of the restaurant on Christmas Day, and completed the service training and production plan;

4. Organized the Monday supervisor meeting and the Wednesday department communication meeting , Zhong held a meeting to resolve issues that required departmental coordination and communication;

5. The kitchen exhaust fan has been repaired, and the agreement has been properly communicated and faxed to Deliang Kitchenware, and the repair money is never owed. The payment will be deducted from the payment;

6. Completed the return work of the advertising company’s guest room safety and fire schematics, and continued to follow up on the production of VIP cards for Western restaurants;

7. Continue to follow up Involved in the recruitment of personnel in various departments of the hotel, and made timely additions to maintain the normal operation of the hotel;

8. Follow up the decoration project with Boss Qiu, and conducted an on-site inspection of the decoration work on the second floor. The Feng Shui for office and rest rooms is not ideal, and decoration is very difficult;

9. Ensure the normal operation of the hotel's liquidity, and reasonably repay 3,000 RMB for guest room linens and 4,000 RMB for TV signal conversion. Boss Qiu’s project fee is 3,000 RMB, and the billboard printing fee is 3,500 RMB;

10. Continue to follow up on the work processes and service skills training of each department to improve the overall service level of the hotel;

2. Work plan for next week:

1. Regarding the hotel’s annual tasks and monthly tasks, the operation responsibility certificate, the guest room secondary consumer goods reward commission plan, the wine commission plan, and the meal and drink commission plan are hereby announced. Report to all departments in the form of a meeting at the end of the month;

2. Regarding the restaurant discount activities on the New Year's Day holiday, do a good job in service training and production plans, and follow up on matters such as extra meals for employees on the holiday;

3. Continue to host and organize the supervisor meeting on Monday and the department communication meeting on Wednesday, and solve the problems that departments need to coordinate and communicate at the meeting;

4. Make a room bundling sales plan and follow up The advertising company produces 20 yuan cash dining coupons for restaurants and 100 yuan and 500 yuan cash vouchers for hotels, and follows up on the return of Western restaurant VIP cards.

5. Continue to follow up on the recruitment of personnel in various hotel departments work, and make timely supplements to maintain the normal operation of the hotel;

6. Contact surrounding communities and gardens to find a two-bedroom and one-living room to rent for Zhong Hong of Xinsheng Company to live in;

7. Ensure the normal operation of the hotel’s liquidity and reasonable repayment. This week, Mr. Chen’s salary loan of 20,000 yuan will be repaid, as well as part of the work clothes payment;

8. Continue to follow up on the maintenance of the front desk system, follow up on the work processes of each department and Service skills training to improve the overall service level of the hotel;

9. Regarding market vegetable prices, this week we will lead accountants and statistics to conduct market surveys in various markets in Zhuhai, and try our best to find cheaper prices in the future. Purchase goods in the market;

10. As the end of the year approaches, do a good job in fire safety of each department and personal safety of employees, and arrange for the security department to conduct more inspections and investigations.