Interview for civil servants: how to deal with civil disputes?

1. Receive the masses patiently and enthusiastically, and understand the problems reflected by the masses, the interests of both sides, and the contradictions that need to be resolved.

2. If mediation can be conducted within the scope of their respective duties, it shall be conducted on the basis of voluntary consultation between the two parties according to law. If mediation fails, inform the parties to bring a lawsuit in court.

3 do not belong to the scope of their duties, to report to the leadership, to help the masses, to provide corresponding solutions and organs.

4。 If it does not belong to the civil scope of legal adjustment, but belongs to illegal interest disputes, it should explain and educate the masses and inform them of the corresponding reasons and legal basis.

5. Finally summarize the whole work, report to the leader and listen to the leader's guidance. In the future work, we should learn from experience and lessons to better serve the people.