Job responsibilities of automobile customer service manager

Responsibilities of Automobile Customer Service Manager (GM 16)

With the continuous progress of society, job responsibilities are indispensable on many occasions, and formulating job responsibilities can effectively prevent job disputes caused by job overlap. What job responsibilities have you been exposed to? The following are the job responsibilities of the car customer service manager I have sorted out, hoping to help everyone.

Job responsibilities of automobile customer service manager 1 1. Assist the general manager to formulate and improve the exhibition hall sales strategy/plan, departmental work plan, management system, business process financial budget, etc.

2. Coordinate related resources within the company, fully cooperate with sales tasks and satisfaction targets, and improve sales turnover and sales profits;

3. According to the group budget, formulate the sales plan of binding exhibition hall, IDCC sales plan, used car replacement plan and training plan, and supervise the implementation process of each plan;

4. Under the authorization of the general manager, be responsible for the salary increase, promotion, punishment and dismissal of this cough;

5. Be responsible for the performance appraisal and personnel incentive management of this department, and give directional guidance to subordinates;

6. Make full use of the customer relationship system within the department to ensure the improvement of customer satisfaction;

7. Hold regular sales meetings to ensure effective and timely work, publicize new plans, seek new opportunities, cultivate a sales team with modern sales awareness and establish a "team" spirit;

8. Complete other tasks assigned by superiors.

Job responsibilities of automobile customer service manager 2 1. Organize and arrange employees to participate in market activities, implement and track activities, and feedback the activities in time.

2. Lead the sales consultant to achieve the exhibition hall sales target, do a good job in exhibition hall sales and conduct performance appraisal.

3. Track and control the completion progress of the sales plan, manage the sales site, and supervise and guide the work of sales consultants and sales assistants;

4. Conduct sales training, including product knowledge, sales process, competing products, etc., to improve the working ability and service level of sales consultants;

5. Assist the sales consultant to reach a deal, and maintain and improve the customer's satisfaction and loyalty to the enterprise;

6. Collect sales information, and urge sales consultants to establish and update customer information cards to classify and classify customers;

7. Assist in handling customer complaints.

8, complete the work arranged by the superior leadership.

Job responsibilities of automobile customer service manager 3 1, responsible for the establishment and management of store team, and achieving the performance targets issued by the company;

2. Sell brand-new cars according to customers' car purchase demand;

3. According to the company's existing vehicles, sell them to local secondary dealers in batches, and provide prepayment business to solve the financial pain points of secondary dealers;

4. Continue to develop and maintain local secondary dealers, resource companies and key customers of 4S stores;

5. Be responsible for tracking according to the customer clues provided by brokers on the company's APP platform, and lead the team to effectively transform and facilitate communication;

6. Establish a strong sales team and create a good team cohesion;

Job responsibilities of automobile customer service manager 4 1. Effectively implement the sales policy of each model of the department and assist the team to achieve sales goals and tasks;

2. According to the precise customer reception assigned by the company, make purchasing plans for customers according to customer needs, and follow up to maintain relationships to promote sales;

3. Establish customer data cards and customer files; Implementation of test drive; Responsible for the follow-up and return visit of potential customers and existing customers, and make records;

4. Explain the procedures for car purchase to customers, and help them with the procedures for new car insurance purchase, boutique installation and licensing. , and arrange a thoughtful and grand delivery ceremony for customers;

5. Responsible for the daily affairs of the exhibition hall, such as the cleaning of the exhibition car, the placement of materials and the registration of customer information. Meet brand requirements and standards;

Job responsibilities of automobile customer service manager 5 1. The launch of new automobile products (new product positioning personnel need to be trained).

2. Be responsible for the overall development and management of the sales department;

3. Be responsible for training the professional ability and quality of sales staff;

4. Formulate and improve departmental systems and work standards;

5. Responsible for collecting, sorting and analyzing market information, evaluating and forecasting market trends, and making sales plans and strategies;

6. Cooperate with the marketing department to carry out marketing activities such as promotion, display and promotion;

7. Be responsible for the recruitment, interview, management, supervision and assessment of department employees;

8. Prepare monthly sales analysis report;

9. Manage the procurement, sales and warehousing of the sales department;

10, responsible for handling customer complaints, complaints and other temporary emergencies to improve customer satisfaction.

1 1. Communicate the company's new policies, and strictly supervise their implementation, so as to ensure the smooth progress of all work without errors;

12, complete other tasks temporarily assigned by functional departments and superior leaders;

Job responsibilities of automobile customer service manager 6 1. Assist the director to formulate and decompose the annual sales plan, and submit it for approval to implement the reasonable decomposition of annual tasks;

2. Adjust the sales and incentive policies in a timely, reasonable and accurate manner according to the different situations of market sales to ensure the company's operating performance;

3. Supervise and implement the standardization of sales process and sales management;

4. Set short-term sales and gross profit targets for the sales department and sales consultants, and control costs;

5. Make the demand plan for the number of sales consultants, and establish and maintain the training, development and incentive system for employees;

6. Supervise and measure the work efficiency of department personnel, and conduct regular performance evaluation;

Job responsibilities of automobile customer service manager 7 1. According to the company's overall planning, formulate the company's sales strategy, formulate the annual/monthly sales target, and work out the business plan of accessories with relevant departments to ensure the completion of the target;

2. Work with Customer Relationship Management Department to set annual sales satisfaction targets, and be responsible for promoting, improving and realizing sales satisfaction, maintaining brand image and enhancing sales satisfaction;

3. Be responsible for the formulation and development of systems and processes for exhibition hall sales, derivative business and other businesses;

4. Responsible for the management and monitoring of sales orders, vehicle handover, funds, vehicle storage and other aspects of sales business, and promote improvement;

5, according to the sales process, promotion policies, etc. Carry out sales work and cooperate with the marketing department to formulate sales strategy.

6. Collect industry sales related information, analyze industry information and dealers' own purchase, sales and warehousing information.

7. Have marketing management ability, communication ability, market development ability, customer complaint handling ability and team motivation ability.

Job responsibilities of automobile customer service manager 8 1. Stay on duty at the relevant gas station and accept customer consultation. Answer and match the appropriate products (including automobile, finance, insurance and vehicle purchase) according to customer needs.

2. Effectively implement all kinds of automobile marketing strategies;

3. Develop potential target customers and achieve the automobile sales target on time;

4. Receive customers according to standard procedures, and provide customers with high-quality automobile sales consulting and supporting services. ;

5. Assist customers to handle the relevant procedures for vehicle sales;

6. Actively report and solve problems in the process of automobile sales;

7. Be responsible for tracking the car use of customers who have already made a deal;

8, do a good job of communication with customers, improve customer satisfaction.

Job responsibilities of automobile customer service manager 9 1. According to the sales task assigned by the manufacturer, make sales strategy and sales plan;

2. According to the sales plan and market dynamics, update the sales strategy and achieve the sales target;

3. Grasp the company's sales, inventory and financial status, and control and manage the company's overall sales expenses;

4. Standardize the sales process, formulate the sales management system, and effectively train and guide the sales team.

Job responsibilities of automobile customer service manager 10 1, responsible for the overall operation and management of chain automobile service stores.

2. Formulate the operation standards of chain stores, standardize and improve the operation process.

3, the national regional team management, improve human efficiency, straighten out the organizational structure, control labor costs.

4. Establish store training system, improve training content and implement management measures.

5. Control the store supply chain and market activities, and maintain the management quality of the chain store system.

6. Understand the development model of the auto finance industry and enterprises, be responsible for the company's operation and the management of various functional departments, and coordinate the relationship between various departments;

7. Responsible for cooperation with automobile manufacturers, automobile financing leasing companies, commercial banks and other institutions, and establish long-term cooperative relations;

8. Design and construction of auto finance platform and products; Construction of risk control system;

9. Grasp the overall operation of the company, be responsible for the overall operation of the company, formulate operation strategies and organize their implementation;

Job responsibilities of automobile customer service manager: 1 1 1. Participate in or assist the superior to formulate and improve the company's sales policies and systems in order to constantly adapt to the development of the market;

2. Organize and manage the sales team to achieve the annual and monthly sales targets set by the company;

3. Responsible for the daily work of the sales department and the management, training, motivation and assessment of subordinate employees, and assist subordinate employees to complete the assigned sales tasks;

4. Assist in formulating company projects and company brand promotion plans, and supervise their implementation.

Job responsibilities of automobile customer service manager 12 1. According to the overall planning of the sales center, formulate the sales work plan of the department and organize its implementation;

2. Responsible for organizing the sales team to complete the sales tasks assigned by the company;

3. Carry out specific sales work, including negotiating with customers, solving doubts, signing contracts and collecting sales money;

4. According to the company management system, be responsible for the assessment and training of the sales staff in this group;

5. Responsible for achieving the sales targets of myself and the department;

6. Assist other sales staff to negotiate;

7. Guide and manage the daily work of team members.

Job responsibilities of automobile customer service manager: 13 1. Serve the company's customers and provide customers with consulting programs and services in various aspects such as automobile trading and automobile loans.

2. Through communication with customers, understand the various gaps in car purchase, car replacement and finance of customers, and provide suggestions.

3. Visit customers regularly to learn about customer trends and grasp customer needs in a timely manner; According to customers' needs, provide customers with professional auto financing schemes and suggestions.

4. Establish and maintain existing customer relationships and constantly develop new customers.

5. Maintain VIP customer relationship, follow up, interview and facilitate in time, and participate in contract negotiation and signing.

6. Provide customers with perfect after-sales service, and complete regular return visits to old customers.

Job responsibilities of automobile customer service manager 14 1. Track the intended potential customers assigned by the company, and achieve and exceed the sales target;

2. Listen carefully to the relevant questions raised by customers and give answers to the results in time according to the situation;

3. Sales workflow to recommend products, introduce products and guide customers;

4. Manage customer data and customer files in sales activities, and provide pre-sales, mid-sales and after-sales services.

Job responsibilities of automobile customer service manager 15 1. Achieve the assigned sales target;

2. Find potential customers, track contacts and turn them into regular customers;

3, customer business reception, master the whole process of sales core process;

4. Establish sales business documents, visit customers regularly and keep in touch to establish a continuous relationship;

5. Familiar with basic computer operation.

Job responsibilities of automobile customer service manager 16 1, familiar with the automobile sales management process of 4S shop, and rich in automobile marketing management knowledge;

2. Responsible for the order management of the exhibition hall, optimize the sales process, organize the implementation of the sales process and conduct real-time supervision;

3. Establish a positive working environment and atmosphere by actively and effectively managing and motivating the team;

4. Cooperate with the general manager to formulate and supervise the sales price, and make corresponding adjustments in time;

5. Actively expand the market to ensure the gradual improvement of the company's performance.

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