How to form a combat team for Taobao store management

In the era of single-handedness, Taobao can make money by hanging a small shop for five years, and business continues every day. There are many shops in Huang Guan, including lemon and green tea. Later, more and more people knew and joined. It is not easy to make money. People who like research find that the more SKUs in the world, the more money they make. Later, up and down, piled up keywords. When Taobao just started its activities, many big sellers stopped doing it, saying it was losing money. Up to now, everyone is rushing to participate in activities, burning money at a loss to make money and exploding stores ... involving a lot of money, Taobao shop owners have been waiting for business from the beginning to gain time and experience. Now fight for price, supply chain, customer service and creativity. Especially large-scale activities, such as trial center, daily specials, cost-effective customer service consultation, and delivery of tens of thousands of pieces within 7 days, are no longer games that one can afford. Team structure of Taobao team: Speaking of team structure, there are simply the following types: 1, a helm: either the owner or the operation manager. Mainly in product selection, pricing, business strategy and so on. 2. Designer: familiar with color matching, skilled in using DIV+CSS to decorate shops, and able to take and process pictures. 3. Activity promotion: planning, registration and promotion of activities inside and outside the station. 4. Customer service: handle customer consultation, pre-sale, in-sale and after-sale treatment, and answer some common questions. At the same time, it will be responsible for promoting the company and activities to customers. 5. Warehouse management: goods warehousing, delivery, delivery and related inventory management. It is possible for a person to take on several jobs. The advantage of division of labor is to do the work carefully in the least time, improve efficiency, and seize the time to expand rapidly. The reason why the recruitment of Taobao team is separated is because it is particularly important. What a group of people do can not be called a team, but recruiting one person can also be useful. Generally speaking, whether a person is suitable or not can be seen by working together for a month. When I am recruiting, I usually ask such a question: What kind of person do you think you are? What kind of life do you want to expect? With this benefit, you can know what kind of job he/she is suitable for, whether he/she is suitable, and what talents the team needs. A lion with a flock of sheep may create a flock of wolves to make achievements. In short, the right one is the best. Nora's family said that a secondary school/junior high school student can sell thousands of sunrise pieces. Is the turnover rate below 10%? I can't confirm his authenticity, at least to some extent, which confirms the low threshold for Taobao. Therefore, whether it is necessary to recruit people with high salaries is worth considering by many businesses. The running-in and training of Taobao team are average. Within a week, you will basically know whether this person is suitable for the company, and everyone will find a suitable position and cooperate harmoniously with each other. This is a long process. The method of rapid integration: plan several activities and sell 100~300 orders a day. Growth in practice depends on the preparation and cooperation of activities, customer service docking, delivery and complaint handling. Remember to sum up, this is very important. My understanding of Taobao team management is this: constantly convey the company culture and employee value to all employees, respect employees, give employees room to grow and make money together. KPI assessment is only a reference to measure whether employees are attentive and valuable. KPI is the best way when deciding to lay off employees. When can employees resign? When a person stays in the company, it adapts to the company culture and employee values. When it hinders the development of the company, it will seriously drag down the company, whether it is a small customer service or a store manager, they should leave the team. The departure of the Taobao team is the so-called: it will rain, and the mother will marry. When the core team members want to leave the company, we need to know the specific situation. Think from the perspective of employees/good friends and give suggestions. A good administrator should keep people and dare to let them go.