Annual work plan for office clerks

Time is passing by, never stopping, and new tasks are unlocked. We must plan our future work methods carefully. I believe many people will find it difficult to write a work plan. The following is the 2022 annual work plan for office clerks that I have collected and compiled. Everyone is welcome to learn from and refer to it. I hope it will be helpful to everyone. Annual work plan for office clerks Part 1

The position of office clerk is an opportunity for me, which can fully demonstrate my ideals and ambitions. I cherish and am very grateful to the leader for giving me such an opportunity to display my talents. I will turn this feeling of gratitude into work enthusiasm, work hard, and meticulously complete the tasks assigned to me by the leadership.

1. Familiarity with the job

First of all, the position of office secretarial is an intermediary position. The uploading and issuing of the entire group are handled by the office, so the secretarial work Be sure to do the following:

1. Obey, and obey the leadership’s instructions and arrangements in all work.

2. Understand, fully understand and act in accordance with the leadership’s intentions.

3. Execution, we must decisively implement the leadership will, strengthen execution, and do a good job summarizing the work of office clerks.

However, obedience is not passive. Many tasks can be predicted in advance and carried out proactively. We can grasp all aspects of work dynamics in a timely and correct manner, timely feedback all aspects of information to leaders, pay attention to investigation and analysis, and provide leadership with Provide reference for decision-making; at the same time, office work also requires strategies and work art, and communication and coordination between leaders, colleagues and colleagues, and departments and departments should be done carefully and scientifically, and no wrangling, pushing back, or showing up. Work break.

Secondly, office secretarial work is equivalent to the small housekeeper of the group. The daily purchase and distribution of items in the office; the registration and filing of commonly used items in each subsidiary are all completed by the office. Therefore, the office secretarial must have enough skills. Be patient and love your job.

2. Future work plan

1. In daily work, I will do the following:

(1) Assist the office director to do the following: Completed the registration, reporting, and issuance of various official documents, and sorted the documents that were not organized in detail by category and put them into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job in sorting and arranging low-value consumables, warehousing and reimbursing various accounts.

(4) Assist the office director in the management of official seals. The use of official seals must be carefully registered, strictly implement the regulations on the management of corporate official seals, and do not abuse official seals.

(5) Do a good job in the management of office supplies. Do a good job in registering the use of office supplies, distribute them as needed, do not waste, and take inventory on time so that office supplies can be replenished in a timely manner to meet everyone's work needs.

(6) Do a good job in the maintenance and upkeep of office equipment,

(7) Assist the office director to do the work of scheduling and duty during holidays to ensure the group's safety during the holidays Security work.

(8) Complete other tasks assigned by the leader seriously, on time and efficiently.

In daily work, I must follow the principles of precision, detail, and accuracy, prepare carefully, arrange carefully, work carefully, do standard work, stand at standard posts, and strictly follow the rules and regulations of the office. work.

2. In administrative work, I will do the following:

(1) Provide leadership services: promptly complete tasks assigned by the office director, group managers and department supervisors various tasks. To be the leader's helper and assistant, be anxious about the leader's concerns, think about the leader's thoughts, run errands frequently, report more, and be a good consultant and assistant.

(2) Provide good services to each department: strengthen the contact and communication with the information personnel of each department, transfer information systematically and quickly, and ensure that the information is delivered timely and correctly within the company.

(3) Provide good employee services: timely feedback the information of group employees to company leaders, and serve as a bridge of communication between employees and leaders. Annual work plan for office clerks Part 2

(1) Strive to improve their own quality and professional level, effectively set an example, and convince others with reason, morality, and ability;

(2) Strive to improve the theoretical level and fundamentally solve the lack of ideological understanding and awareness;

(3) Strive to improve the management level and comprehensively improve the organization, coordination and communication of the office , Supervision ability;

(4) Strive to improve working methods and improve work efficiency;

(5) Create a working atmosphere of unity, mutual assistance, and full collaboration;

(6) Accelerate the construction of standardized systems to enable all work to be carried out in an orderly and efficient manner;

(7) Establish an office work meeting system, and invite heads of departments to participate, and conduct face-to-face communication openly and promptly Improve work style;

Breakdown of the key work of the office this year:

Enterprise management:

(1) Assist in formulating the company’s safety work plan for this year, and coordinate with various departments and Special work objectives, supervision, inspection and feedback on the implementation of this year's work plan;

(2) Improve the meeting system: organization of company meetings, implementation, implementation inspection, supervision and feedback of company meeting decisions, and other daily affairs processing work within the company;

(3) Further strengthen the management and maintenance of public relations within the government and industry;

(4) Further improve the company’s various

Document management:

(1) Standardize the management of the company’s administrative documents and official letters, and work with Preparation of necessary documents for government departments;

(2) Standardize the management of the company's administrative, financial, accounting, personnel, technology, contracts, and other types of files;

(3) Further Standardize the management of company licenses and seals (authorization), and complete the annual inspection of company licenses;

Personnel management:

(1) Organize according to the company’s development needs and the management responsibilities of each department Formulate the position setting and staffing plan for each department of the company, and organize the formulation of the responsibilities and authorities of each position;

(2) Improve the company's salary system and performance management plan;

(3) Do Carry out talent reserve work, complete regular talent recruitment and safety training for company employees;

(4) Improve the file management of the company's human resources.

General affairs work:

(1) Carry out vehicle arrangements and management, and do a good job in logistics support;

(2) Ensure the company’s daily material procurement , do a good job in daily maintenance of office equipment;

(3) Do a good job in handling and ensuring the company's safety emergencies.

(4) Assist in completing the file management of various contracts, agreements and other materials.

Personnel assessment:

(1) Mainly responsible for work assessment, satisfaction survey, research on work performance assessment system and satisfaction evaluation system, formulating safety discipline reward and punishment system, based on job responsibilities Establishing performance appraisal standards, through these activities, can fairly determine the status and treatment of employees, promote the development and rational utilization of human resources, and improve and maintain the high efficiency of corporate operations.

Security:

Strengthen the management of personnel entry and exit, official visitors, vehicles and items, fire safety, theft and disaster prevention, occupational safety protection, etc., and at the same time provide safety education to employees, Implement the guiding ideology of "safety first" and "prevention first" to create a peaceful and peaceful working and living environment to ensure the safety of the lives and property of the company's employees.

Emphasize the spirit of enterprise and create the company's corporate culture:

Corporate culture can not only reflect the strategic goals, group consciousness values ??and ethics in the company's production and operation activities, but also condense the sense of belonging and enthusiasm of the company's employees. and creativity, guiding company employees to work hard for the development of the company and society. At the same time, corporate culture also has two kinds of binding forces, one is hard binding force, system, and the other is soft binding force, intangible, which is to activate the enterprise. Cultural life, good living environment and amateur cultural life.

Shaping corporate image:

(1) Corporate spiritual image

It has strong cohesion, charisma, guidance and binding force for employees, and can increase Employees' sense of trust, pride and honor in the enterprise.

(2) Corporate environmental image

Because creating a good corporate environment is the premise and foundation for the smooth progress of corporate production and operation activities, and fully understanding the characteristics of the corporate environment is the key to creating a good corporate environment. The foundation of the corporate environment.

(3) Corporate employee image

Formulate "Standards of Daily Behavior for Employees" because good employee quality and image are important elements of corporate image and the specific implementation of corporate culture. . Employees' good appearance, speech and behavior, work ability, scientific and cultural level, mental outlook, work efficiency, etc. will give an overall impression to the public. Annual work plan for office clerks Part 3

1. Adapt to the characteristics of office work with a down-to-earth work attitude

The office is an important hub department for the operation of the enterprise, and carries out many tasks inside and outside the enterprise. Coordination: communication and communication, which determines the complexity of office work. I will do a good job in all service tasks to ensure the normal development of the work. When other colleagues in departments come to consult files or access electronic documents, I help them get it done in a timely manner. When subordinate organizations encounter relevant issues and ask for help or ask for help, I answer and solve them as soon as possible. Serve everyone with a sincere heart.

2. General work plan

1. Strict work requirements:

(1) Official documents should be circulated and filed in a timely manner. The document circulation and circulation office strictly follows the company rules and regulations and ISO standardized process requirements to ensure the timeliness of the preparation and circulation of various documents, and timely conveys the spirit of superior documents to all grassroots organizations to ensure the smooth flow of government orders. After the document review is completed, be responsible for archiving, storage and review of the documents.

(2) There are no errors in issuing official documents. Do a good job in the document issuance work of the branch, responsible for document printing, modification, attachment scanning, distribution and mailing of red text, and email sending. In addition, assist in the verification of documents issued by various departments. Responsible for drafting documents issued by the office and drafting notices for various events and meetings.

(3) Prepare office meeting materials and organize meeting minutes. At the end of each month, check the implementation of the monthly plans of each department, collect the monthly summary plans of each department, prepare a work review for the month, and compile office meeting materials into a volume for reference by the leadership office. After the office meeting, timely organize the meeting minutes and send them to various departments for circulation after modification by the leaders.

2. Intensity of work:

Supervision is an effective means to ensure the smooth flow of corporate orders, to ensure the smooth implementation of matters assigned and approved by corporate leaders, and to ensure that grass-roots units implement the superior corporate spirit. Implementation status and temporary work assigned by leaders, etc., and provide regular feedback to the leadership office.

3. Effectiveness of internal and external publicity:

Publicity work is an important means and window for enterprises to establish social images inside and outside the system. Prepare corporate briefings and do a good job in organizing and co-organizing office reports. , and assist in the compilation and distribution of blackboard newspapers, and strive to have information published every month.

4. Complete the responsibilities of an office clerk:

The work of an office clerk is a job that emphasizes responsibility.

The relatively large number of requests for instructions and work reports from various departments must be handed over to the leadership office in person. All types of work assigned by the leadership office must be completed in a timely manner, and be responsible to the leadership office and relevant departments.

In 20XX, I will take a more proactive attitude to meet new challenges, play a greater role in my work, and achieve greater progress. Annual work plan for office clerks Part 4

In 20xx, the company's office will continue to aim at improving quality and strengthening services, closely focusing on the company's work center, paying close attention to work style and work quality, and striving to create a learning department , service department. In order to ensure the smooth completion of all the annual work, the 20xx work plan is formulated as follows:

1. Party building work plan

1. Do a good job in the recommendation, evaluation, training, and political review of party members’ development targets. etc. and complete the annual party member development plan.

2. Actively cultivate party activists and cultivate reserve forces for party organizations. At least 2 per department.

3. Further improve the assessment standards and assessment methods for grassroots party branches to ensure that party building work reaches a new level.

4. Do a good job in the construction of party schools and the training of party members.

5. Carry out a large-scale activity with the theme of praising the party and promoting corporate culture.

6. Formulate a plan and carry out the "Party Member Pioneer Post" activity.

2. Publicity work plan

1. Straighten out the company’s publicity and reporting network, strengthen leadership and management, make publicity content richer, closer to employees, and improve the level.

2. Promote product and corporate image through professional associations and other media channels.

3. Combined with the company’s actual situation, strengthen the company’s image promotion work. Focus on straightening out the company's internal slogans, slogans, signs, publicity boards, bulletin boards, etc. and use the company's unified colors and unified sizes.

4. Cooperate with other departments of the company to do publicity and reporting work. Such as: planning of news reports on the company's major events and themes; contacting and contacting news units outside the company to come to the company for interviews and selecting materials; centralized management of the publicity caliber of external publicity reports of various departments, etc.

3. Public Security Work Plan

1. Start by further improving the company's security work system, combine the company's actual situation, and organize research and discussion on the basis of establishing a company security brigade to improve and improve the company's security system.

2. Do a good job in training security personnel, improve their ideological and professional quality, and maintain the company's office order and production order.

3. Improve the work system for comprehensive management of social security, improve the organization, carry out good work, strengthen the management of comprehensive management goals, and prevent accidents.

4. Do a good job in the management of key areas and complex public security places, conduct regular inspections, pay attention to the discovery of hidden security hazards, and require relevant departments to make rectifications within a time limit.

5. Carry out fire safety work conscientiously, formulate a plan for equipping fire-fighting equipment, and regularly inspect and implement the use and update of fire-fighting equipment.

4. File management work plan

1. Unify the management of the company’s documents, technology, accounting and other various files, and supervise and guide each filing department to file according to regulations.

2. Rectify the archives room and archives management, improve the archives management system, and improve the archives management system so that archives management can better serve production and operation management. Annual Work Plan for Office Clerk Part 5

The position of office clerk is an intermediary position. The office handles all uploads and deliveries for the entire group, so a work plan for 2019 is formulated. Clerks must do the following in their work:

1. Obedience. All work must follow the instructions and arrangements of the leader.

2. Understand, fully understand and act in accordance with the leadership’s intentions.

3. Execution, we must resolutely implement the leadership will and strengthen execution.

However, obedience does not mean being passive. Many tasks can be predicted in advance and carried out proactively, and timely and accurate grasp of all aspects of work dynamics, timely feedback of all aspects of information to leaders, focusing on investigation and analysis, and providing leadership with Decision-making reference; at the same time, office work must also focus on strategies and work art, and conscientiously and scientifically do a good job in communication and coordination between leaders and leaders, colleagues and colleagues, and departments and departments. There must be no wrangling, pushing aside appointments, or creating work gaps. files.

Secondly, the office clerk’s work is equivalent to the group’s little housekeeper. The daily purchase and distribution of items in the office; the registration and filing of commonly used items in each subsidiary are all completed by the office. Therefore, the office clerk must have enough skills. Be patient and love your job.

1. In daily work, I will do the following:

(1) Assist the office director in the registration, reporting and distribution of various official documents , and organize the files that were not specifically organized by category into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job in classifying low-value consumables, putting them in and out of the warehouse, and reimbursing various accounts.

(4) Assist the office director in the management of official seals. Detailed registration is required for the use of official seals, strict implementation of the group's official seal management regulations, and no misuse of official seals.

(5) Do a good job in the management of office supplies. Do a good job in registering the use of office supplies, distribute them as needed, avoid waste, and count them on time so that office supplies can be replenished in a timely manner to meet everyone's work needs.

(6) Do a good job in the maintenance and upkeep of office equipment,

(7) Assist the office director to do the work of scheduling and duty during holidays to ensure the group's safety during the holidays Security work.

(8) Do other tasks assigned by the leader seriously, on time and efficiently.

In daily work, I must follow the principles of precision, detail, and accuracy, prepare carefully, arrange carefully, work meticulously, do standard work, stand at standard posts, and strictly follow the rules and regulations of the office. .

2. In administrative work, I will do the following:

(1) Provide leadership services: timely complete all tasks assigned by the office director, group managers and department heads item work. To be the leader's helper and assistant, be anxious about the leader's concerns, think about the leader's thoughts, run errands frequently, report more, and be a good staff assistant.

(2) Provide good services to various departments: strengthen liaison and communication with information personnel among various departments, transfer information systematically and quickly, and ensure that information is delivered timely and accurately within the company.

(3) Provide good employee services: timely feedback information about group employees to company leaders, and serve as a bridge of communication between employees and leaders.

(4) Assist the office director to improve the group’s rules and regulations.

(5) Do a good job in keeping information confidential: Keep commonly used documents in the office and do a good job in archiving and confidentiality; collect all aspects of information in a timely, accurate and comprehensive manner and do a good job in archiving.

(6) Do a good job in paperwork: Complete various manuscripts assigned by leaders in a timely manner, learn how to write various written materials, and improve your own writing skills. Annual Work Plan for Office Clerks Part 6

Under the leadership of the director, I have basically completed relevant tasks. This year, I will continue to follow the director’s work arrangements. Based on last year’s work, in line with the guiding ideology of “more communication, more coordination, proactive and creative work”, we will carry forward Huikang people’s “sincere unity, pursuit of excellence” "True and pragmatic" work style and comprehensive work. The work plan is now formulated as follows:

1. Human resources:

(1) Establish a human resources planning working mechanism.

1. Assist the director to investigate and analyze the company's current human resource allocation, and provide basis for recruitment, overtime, reasonable allocation, staffing and position determination, and management's personnel decisions.

2. According to the company’s development plan, propose a human resource plan that matches it. (This is a work idea, based on the actual situation of the company)

(2) Recruitment and allocation:

1. Assist the director to establish special talents (such as after-sales engineers, R&D personnel, overseas Sales personnel, etc.) reserve mechanism and long-term recruitment channels.

2. Plan to establish long-term supply relationships for outstanding talents with key domestic universities.

3. Collect and pay attention to talent information from well-known domestic recruitment websites (such as Shenzhen Talent Network, job88, etc.).

4. Improve the formulated "Employee Recruitment Operating Procedures", processes and related forms in practical applications.

5. Assist various departments in recruiting.

6. Create recruitment files.

(3) Training:

1. Improve the formulated "Employee Training and Education Management Measures", processes and related forms in practical applications.

2. Consolidate the initially established employee training mechanism.

3. Create a training material for new employees.

4. Establish training files.

5. Invite Shenzhen professional training institutions (such as management consulting companies) to provide 1 to 2 training sessions for company department heads or related personnel. The training content is based on actual work needs, such as time and goal management, human resource management, work task allocation, communication and coordination, leadership art, etc.

(4) Performance Appraisal:

1. Assist the director to formulate performance appraisal management methods to provide basis for the specific implementation of performance appraisal work.

2. Assist the director to implement new performance appraisal standards throughout the company.

3. Continue to do other related work of performance appraisal (such as monthly follow-up, summary, etc.).

(5) Labor relations management

1. Retirement

(1) Improve the formulated retirement process and related forms in practical applications.

(2) Assist the director to formulate an employee retirement and severance management system (being formulated) to provide a basis for handling retirement and severance matters.

2. Resignation

(1) Improve the established resignation process and related forms in practical applications.

(2) Assist the director to formulate a resignation management system to provide a basis for handling resignation matters.

(3) Specific execution of work. Annual Work Plan for Office Clerks Part 7

As a marketing-focused company, our xxxx company, the quality of sales is destined to the development and future direction of the entire company.

Being a clerk is not just about sitting on a stool, listening to the phone, and sending out documents. What is required is quick eyesight, quick hands, and the ability to write and run. Therefore, in the future, I will strengthen training and learning in this area. Every time after sending a fax, I will call me after three to five minutes to confirm whether she has received it. Follow up with customers at any time whether the goods have been shipped, when they will be shipped, and whether the goods have arrived. These taught me to do things and be responsible. Be responsible for yourself, the company, and your customers. This way others can trust you more. Leader Zhao told us a story about a boss who asked his subordinates to go to the vegetable market to see how much potatoes cost. He came back and said it was 1 yuan per pound. The boss asked him, how many potatoes are there and how much do beans cost per pound? He couldn't answer. Through this story, I know that my work ability is still far from enough. What I want to understand is never a point, but an aspect. I need to be able to draw inferences from one instance and think of many issues. Because my job responsibility is as an assistant, I have to collect all the information that the leader needs.

As a sales assistant, I must work hard and use my best efforts to help the company improve sales performance, so that I can be regarded as a qualified and competent sales assistant, and I am confident that I can become a successful sales assistant

My plan consists of several parts:

1. Improve my professional knowledge and strengthen my understanding of the company’s products, and become familiar with the company’s operations

2. Assist sales colleagues to complete tasks and help the company improve sales performance

3. Make necessary memos

4. Do a good job in establishing company files and keeping confidentiality, Establish work electronic files and customer electronic files separately to facilitate future inquiries

5. Responsible for drafting and formulating various written materials such as the company's plans, plans, bids, decisions, notices, etc.

6. Do a good job in various inspection and customer reception work

7. Coordinate the work tasks of all colleagues, actively coordinate and cooperate with various departments to complete the work tasks conscientiously, and enhance the ideological and professional quality and overall synergy of the staff

8. Do a good job in preparing for and recording important meetings

The following summarizes your shortcomings:

Sometimes if you make too many mistakes, you will be too careful. I dare not do small things for fear of making mistakes. So sometimes I ask questions about everything, which can sometimes be annoying. I think this is a very bad phenomenon. It is also a weakness of his own. Afraid of being scolded and afraid of taking responsibility. But I will improve it in the future. How can we improve without making mistakes? How can we know what is right without making mistakes? If you don't get scolded, you won't know where you went wrong, and you won't have a comprehensive understanding of yourself. Not active on the phone. Although I have plans to make phone calls every day, I always have to stare at the phone for a few minutes every time I want to make a call. It feels hard. Lack of initiative in doing things. Just do what the leader says and so on.

In the new year, I will continue to work hard to correct my shortcomings. I believe that I will be able to do well. I believe that I will make greater progress in my growth! Annual Work Plan for Office Clerks Part 8

Time flies by like a fleeting moment. In a blink of an eye, the first half of 20xx is about to pass. Looking back on the work of the previous year, I am filled with emotions.

In June, I came to xx Real Estate Co., Ltd. through an interview organized by the group company. I was mainly responsible for the drafting and preparation of documents for the company’s xx project. In the blink of an eye, I have been working in the company for almost a year. During this period, through the support and help of my leaders and colleagues, as well as the continuous training of daily work, I have made rapid progress. I would like to express my appreciation for the growth platform provided by the company and my work here. I would like to express my sincere gratitude to you on the platform for your support and love. With your help, I can be more comfortable at work, and because of your help, the company's development can grow like sesame seeds blooming.

Below, I will summarize my work in the first half of 20xx as follows:

1. Efforts have been made to strengthen my study and progress and improve my ability to draft documents.

As an office clerk, constantly improving my writing skills and drafting an excellent written material is the main goal of my work, because many written materials are one of the ways for leaders to communicate with the outside world, and they are also a reflection of A comprehensive overview of the company's development. Therefore, I have always adhered to the writing principle of "concise, concise, and accurate" and strived to ensure that the written materials I provided can correctly reflect the gist and intention of the leader.

In the first half of the writing work, I witnessed the transformation of my writing from jerky to mature, from chaos to neatness.

I will take any written material handed over by the leader seriously every time. If I am not proficient in the genre, I will look for books or use the Internet, and strive to make every written material perfect. At the same time, through the guidance of the leader, I have gradually mastered many genres. Be familiar with and able to successfully write according to the company's requirements. The following are the types of documents I mainly write:

1. Application report documents: such as applications for xx related materials, project recruitment instructions, personnel transfer requests, etc. Application report.

2. Summary plan documents: xx project weekly, monthly, quarterly, annual summary plan, company weekly plan summary and other plan summary documents.

3. Contract documents: such as the xx project outdoor billboard production and installation agreement, xx reservoir dredging contract, ten acres of land leveling contract and bidding documents for related engineering projects, etc.

4. Institutional documents: such as xx project office rules and regulations, xx project computer use and management system, xx wild goose breeding management system and job responsibility system, etc.

5. Feasibility study report documents: feasibility report on preparing to build xx general aviation company, feasibility study report on building xx breeding and domestication base, etc.

While successfully writing each genre document, I also worked hard to explore, carefully classify, and carefully summarize every genre document I drafted, and explore its specific writing ideas, so that My future writing will be smoother and more regular, and I will make unremitting efforts to build an overall document writing framework.

2. Actively realize my shaping and improvement, and enhance the company's overall credibility and image

As a place where comprehensive affairs are handled, the office also has high requirements for the overall quality of clerks. Therefore, in addition to the work of drafting documents, I also continue to improve my self-cultivation and comprehensive quality, and strive to do a good job in reception of visiting customers and telephone consultation work for incoming customers, so that every word and deed of myself can correctly reflect the company. credibility and image, accurately convey the company's attitude and decisions, and strive to promote the company's good corporate culture, such as assisting office staff to receive owners of the xx community, xx Trade City project and Daxindian project, and reasonably solve a series of problems in the real estate process , help answer questions from property owners, and assist property owners to sign house purchase contracts and handle other house purchase procedures in accordance with company procedures.

At the same time, in the handling of interpersonal relationships, I also actively changed, adapted to the cultural atmosphere of the office as soon as possible, worked hard to maintain a friendly relationship with every employee, and made my own contribution to creating a harmonious office culture. effort.

3. Work plan for the second half of the year

In daily work, I will do the following:

(1) Assist the office director to do a good job Responsible for the registration, reporting, and issuance of various official documents, and sorting documents that were not specifically sorted out by category into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job in classifying low-value consumables, putting them in and out of the warehouse, and reimbursing various accounts.

(4) Assist the office director in the management of official seals. Detailed registration is required for the use of official seals, strict implementation of the group's official seal management regulations, and no misuse of official seals.

(5) Do a good job in the management of office supplies. Do a good job in registering the use of office supplies, distribute them as needed, avoid waste, and count them on time so that office supplies can be replenished in a timely manner to meet everyone's work needs.

(6) Do a good job in the maintenance and upkeep of office equipment.