Work plan of housekeeping company

If the gap between heaven and earth in life is fleeting, it will suddenly usher in new jobs and new challenges. It's time to start writing a work plan. But what kind of work plan suits you? The following is the work plan of the housekeeping company I have compiled, hoping to help you.

Work plan of domestic company 1 In order to strengthen management, improve the domestic service ability of the company, develop the company's business, create good economic benefits, achieve "customer first, service first", launch the company's service brand, obtain sincere customer satisfaction and realize the company's sustainable development, the work plan is formulated as follows:

I. Guiding ideology

Study hard, practice hard, improve the company's professional quality, focus on the company's work objectives and requirements in 20 15 years, and combine the reality of domestic service, so that all domestic managers and domestic attendants can form a strong team, establish all customer-centered ideas, strengthen the construction of "service soft power", create value by means of quality service, actively do a good job in customer domestic service, do everything possible to solve problems for customers, optimize service means and enhance work.

Second, the overall goal

Through the earnest, hard and diligent work of all domestic managers and domestic servants, the service level and ability of the company can be effectively improved, the service image can be enhanced, the service value can be reflected, the goal of "good service, good quality and customer satisfaction" can be achieved, and the domestic company with the highest customer satisfaction will be the first choice for customers, thus boosting the steady and rapid development of domestic business, completing the annual work objectives and tasks and creating good economic benefits for the company.

Third, the content of the plan.

(A) clear responsibilities of employees, improve management level

In accordance with the requirements of institutionalization and standardization, in order to improve the company's management level and promote the company's business development, the responsibilities of the company's domestic workers are defined as follows:

1, Teacher Jiang is responsible for contacting nurses and strengthening communication; Increase the number of businesses of Yue Yue and Sister-in-law; Conduct business training for the staff of each service station, improve the business level and working ability of the staff of each service station, be able to take orders independently, arrange housekeeping services for customers, and strive to obtain customer satisfaction.

2. Mr. Ge should study hard, practice hard, be familiar with domestic service business, integrate into the company environment, better serve the company and promote the development of various businesses of the company.

3. Be responsible for the reception work of the store, provide services for customers, answer customers' business inquiries in detail, and strive to meet the service requirements put forward by customers, so as to reassure customers; At the same time, handle customer complaints, let customers leave happily and satisfactorily, and continue to carry out business with our company.

4. Be responsible for the reception work of the store, provide services for customers, answer customers' business inquiries in detail, and strive to meet the service requirements put forward by customers, so as to reassure customers; And do a good job in PPT, do a good job in pre-job and normal training for domestic servants, strive to improve the ideology, business skills and service attitude of domestic servants, be responsible for providing domestic services for customers, get customer satisfaction, avoid complaints and establish the service image of the company.

5, responsible for the company's financial and personnel work, according to the requirements of the financial system and financial work, do a good job in financial work; Establish a "people-oriented" concept, strengthen employee management, do a good job in various personnel work, and strive to build a harmonious domestic company.

6. Be responsible for recruiting domestic servants, do a good job in recruitment, develop and expand the team of domestic servants in our domestic service company, provide customers with high-quality domestic servants, and lay a human foundation for the company's development.

(2) Do a good job in recruitment and improve the overall quality of domestic servants.

1, do a good job in recruitment.

The recruitment of our company is still carried out through the original recruitment method. In order to facilitate the work of domestic servants, in principle, recruitment is carried out nearby according to the specific location on the business list. Strengthen cooperation and contact with other intermediaries, share information and win each other.

2. Strengthen study and training.

The company focuses on strengthening the study and training of new domestic workers, and is responsible for the normal and pre-job business training.

First, strengthen the training of corporate culture, improve the political and ideological quality and hard-working spirit of new domestic helpers, establish the idea of serving wholeheartedly, do a good job in domestic service for customers according to the company's work distribution and domestic service requirements, strive to obtain customer satisfaction and enhance the company's service image.

The second is to strengthen the vocational skills training of new domestic workers, improve their vocational skills, provide thoughtful and high-quality domestic services to customers, and give full play to the functions of 96 158 Wuxi Convenience Service Center.

(three) domestic service content and cleaning acceptance criteria

Our company's domestic service covers a wide range of contents, aiming at meeting customers' needs and achieving customer satisfaction. Among them, household cleaning content is divided into special cleaning glass and comprehensive cleaning.

1, special glass cleaning means cleaning customers' glass, and comprehensive cleaning includes cleaning customers' bathrooms, kitchens, living rooms, bedrooms, attics, balconies, furniture, lamps, doors and windows, floors and walls.

2. Housekeeping cleaning service charge: 1 yuan for special cleaning of glass per square meter and comprehensive cleaning in 2 yuan. 5 yuan.

3, family cleaning acceptance criteria:

A glass: no water marks, fingerprints and stains visually, bright and clean.

B Toilet: There is no color difference, obvious stain, paint spot and glue mark on the wall, and the sanitary ware is clean and bright, and the stainless steel pipe fittings is bright and clean, with no dead angle, omission and peculiar smell on the ground.

C Kitchen: The wall surface is free of color difference, obvious stains, paint spots and glue marks, and the stainless steel pipe fittings is bright and clean, with no dead corners or omissions on the ground.

D Bedroom and ceiling: the wall is dust-free, the lamps and lanterns are clean, the switch box is clean without glue stains, and the air outlet and air conditioning outlet are dust-free without glue marks.

E door and frame: no glue stains, no paint spots, smooth and shiny touch, and no dust at the door edge.

F floor: the wooden floor is free of glue stains and clean; Ceramic tiles are dust-free, paint-free, cement-free and dull; Stone has no stains, no glue spots and high gloss.

Note: This acceptance does not include color difference, poor brightness, damage, etc. Due to factors such as restoration of nature, construction and use. For example, if the surface of an object is dumb, the "glossiness" item will not be judged.

(four) do a good job of dispatching orders and service return visits.

1, improve the efficiency of single dispatch. Build an information service platform, use the information service platform to improve the efficiency of sending orders, and get rid of the past history of manually turning over account books and making phone calls one by one. From the information service platform, we can clearly show the work arrangement of the service staff, who is here and who is free, and directly find the most suitable housekeeping service for domestic servants on the platform.

2, conscientiously do a good job of service return visit. The company will arrange for the staff to pay a return visit after each service of the domestic servants. First, it avoids the discrepancy in the issue of collecting money; Second, listen carefully to customers' opinions, so as to maintain and carry forward in the future, and improve and perfect the shortcomings.

Strengthen the management of domestic workers and improve the quality of domestic service.

After the introduction of the cleaning card, a large number of service personnel are needed, and the existing service personnel can certainly not meet this demand. For this reason, among the newly recruited cleaning staff, the employee salary is first implemented, and the employee salary is divided into 55% of each service fee. New employees have a two-month assessment period, during which the service quality and service attitude are assessed. After the expiration of the two-month assessment, the service quality and service attitude are qualified, and then sign in to become an employee system and enjoy the employee system treatment. The assessment method is mainly customer return visit, supplemented by usual observation, with emphasis on ideological and moral assessment, followed by cleaning business.

Before the newly recruited service personnel officially enter the customer's door-to-door service, the company will give them a three-day pre-job training, and the trainers will give PPT explanations to teach the experience of the old service personnel, and conduct field drills in the company to ensure that the training is qualified.

After the customer orders the service, the customer service staff will arrange the mode of "one old and one new" or "two old and one new" according to the service volume, and the new service staff will not be arranged to go out to work alone until they can master the cleaning skills.

The tools that service personnel need to keep are rubber gloves, floor shovel, glass shovel, detergent, glass cleaner, duster, steel ball, paint brush, cleaning cloth (towel), mop, cleaning bucket, operation ladder and shoe cover. The company will check the tools kept by the service personnel from time to time to ensure that the tools are intact.

Fourth, work measures

1, build confidence, overcome all difficulties, and strive to complete the annual goals and tasks.

All employees of our company should establish confidence, resolutely implement the work decisions and measures of superiors, try their best to overcome all difficulties, strive to complete the annual objectives and tasks, and report to superiors with excellent performance.

2. Strengthen team building and enhance team cohesion.

Team building is fundamental to do a good job in domestic service. My housekeeping company should firmly establish the "people-oriented" management concept, listen carefully to the opinions and suggestions of domestic service personnel, fully mobilize the enthusiasm of domestic service personnel, and make everyone unite. Qi Xin will work together to do a good job in domestic service in Qi Xin. Further improve various rules and regulations, strengthen management, standardize work and strengthen measures to create a good domestic service environment for customers.

Verb (abbreviation for verb) protection

1, strengthen leadership.

Our company should strengthen leadership, lead all domestic managers and domestic service personnel to do a good job in domestic service and push domestic service to a new level.

2, clear goals, improve the responsibility.

According to the requirements of this work plan, all domestic managers and domestic service personnel of our company should make clear their goals, improve their responsibilities, and ensure that all tasks in this work plan are carried out and completed as scheduled.

3, widely launched, to create an atmosphere.

Our company should widely publicize the significance of this work plan in various forms, improve the participation consciousness of all employees, do all the work well, and strive to achieve excellent results.

Work plan of domestic companies II. General situation of enterprises

A domestic company mainly engaged in: tutor service and domestic service. A form of service in which domestic workers connect people who need domestic service. Counseling services mainly include the inquiry of tutor information and the registration of information. Household cleaning, family nanny, New Year's Eve dinner, accompanying the elderly, taking care of children, washing and cooking, regular service, door-to-door service, cleaning water dispensers, range hoods, dredging sewers and other domestic services.

Second, the personal situation of the author of the business plan

The company has been established for four years. Our company adheres to the concept of "being a man first, then doing things, being a good person and doing good things" and develops rapidly scientifically. At present, Jinan has established good cooperative relations with nearly 20 schools (units) and gained a good reputation. The company will strengthen management, build famous brands, provide satisfactory services for consumers and make contributions to building a harmonious society.

Third, the market evaluation

Target customer description:

Through investigation, I visited some people in difficulties from all walks of life, and learned that due to the rapid development of the times, people's living standards and material levels have improved in real society, and the quality of life has changed greatly compared with before. People are developing in a fast, convenient, personalized and rational direction. Many people are too busy to take care of housework, the elderly and children (especially children's study and growth), which brings a lot of troubles and difficulties to their families. Providing domestic service for these people and solving their difficulties in real life are our target markets and customers.

Market capacity or expected market share of the enterprise:

Through investigation, we can find that the domestic service industry is becoming mature and recognized by people. More and more people want to free themselves from the tedious housework. Therefore, the market share of domestic companies' services also has a certain scale, and her potential market will also develop to a certain extent. Domestic service is a new service industry that has emerged and gradually developed in recent years. The opening of domestic service companies has built a bridge and social service platform for domestic service companies, giving domestic service companies a good space, and the potential market capacity and market development trend will be better and better.

The main advantages of competitors: working early and forming a fixed customer base; Service standards and models have also been formed; Clear management experience and process; Funds can be relatively accumulated. The main disadvantages of this enterprise compared with its competitors are: (1) it started late, and those who need it still need a certain adaptation period; Less experience, still need to accumulate experience; Business philosophy needs to be strengthened.

Fourth, realize the website.

1 market research: mainly unannounced visits to domestic companies. Understand their operating conditions and profitability, as well as the main sources of their business.

2 sales channels: the combination of network and outbound travel.

While running schools and domestic companies outside, we publish information on the source of goods on the website.

3 sales target:

(1) Short-term goal (2 months): The short-term goal is mainly to run and collect information. At the beginning, we seized the main real customers and developed about 3,000 new customers, including 3 cooperative large domestic companies and 2 general domestic companies/kloc-0.

(2) Mid-term goal (4 months): On the basis of establishing good relationship, continue to develop new customers, and select better customers among new customers to strengthen maintenance. Develop to introduce new customers. Develop around 3,000 new customers. There are 10 large domestic companies and 25 general domestic companies.

Because the knowledge of this industry is still potential, the goals that can be set are vague and limited. As Comrade Xiaoping once said, "crossing the river by feeling the stones" was summed up in practice.

The above sales plan will be continuously improved in the future with the understanding of product characteristics, the collection of competitors, the improvement of professionalism and the strengthening of the network.