Common sense that McDonald's employees should know.

1. Theoretical knowledge needed to work in McDonald's, 100, ok, there are supplements.

You don't need to see McDonald's. In fact, when remembering, you should simulate the scene of McDonald's in your mind at the same time. Do a full set of training every time you wake up, no more than three times a day. You can remember it in two or three days. For example, cups and drinks are only small, medium, large and oversized, and the lids are only medium, large and oversized, because small cups also use middle lids.

The frying time of apple pie is 7 minutes, and the date and time should be marked on the packaging, and the storage time should not exceed one and a half hours. There are only two kinds of meat pies, 10 and No.4, and No.4 is bigger.

These are hamburgers. There is sausage-flavored meat pie for breakfast, which is the same size as 10 meat pie. If you want to simulate the surgical scene in your mind, it is easy to remember it all. Good luck.

2. Work-related knowledge of McDonald's employees

Four purposes of McDonald's management Q.S.C. & A MP; V

For McDonald's working partners (including office workers and restaurant managers): Q.S.C. & A MP of McDonald's; V, let's stay first.

Quality, cleanliness and value for money: "Quality, service, cleanliness &; Q: The quality and reputation of McDonald's are internationally renowned. Because this is to maintain the highest quality standard on the basis of reasonable price. McDonald's uses the best products and well-developed recipes, but without your help, all this will lose its luster. Remember, always check the products and services you provide. If there is a problem with the product and it cannot be provided to the customer, report it to the supervisor immediately.

S: Without quick and thoughtful service, quality and cleanliness will be wasted. Smiling, like the best food in the world, will attract our customers to come again. Please remember that customers are the only and most important factor in our business, as long as we remember this golden rule: politeness is not difficult to achieve, and treat everyone, especially customers, with the attitude you want others to treat you. Customers will praise courtesy and quick service. Sometimes it is difficult to provide customers with speed and courtesy at the same time, but it is our job. This is the uniqueness of McDonald's.

C: Cleanliness is like a fast magnet, attracting customers to McDonald's. Our restaurant must be kept spotless inside and outside. Only when all the staff go all out can we do this.

V: McDonald's restaurant provides customers with fast food with reasonable price and good quality in a bright, comfortable and pleasant environment.

"I have always believed in these basic points. The meat, eggs, fish, bread, dairy products and potatoes provided by our McDonald's recipes are high-quality nutritious foods that most people enjoy at home. Providing our customers with quality, service, cleanliness and value for money is our only commitment to our customers. We have maintained this principle for 25 years, just like today. " Ray, the founder of McDonald's company

3. Six rules that McDonald's managers must learn

1) From graduates to managers 1. The diversity of talents in Yolanda is a major feature of ordinary McDonald's employees. Because of this, McDonald's is different from other companies. In fact, only 30% employees graduated from catering service schools, while 40% employees came from commercial schools, and the rest were composed of college students, engineers, agronomists and people who studied for 2-5 years after graduating from middle school.

At the same time, McDonald's has a huge reserve army of young talents, consisting of 3,500 college students who regularly spend part of their time working in restaurants while attending classes at school. These reserve talents have a 50% chance of becoming the top managers of the company tomorrow.

They will be able to hold various positions according to the training plan arranged by McDonald's company, and they can work as restaurant managers together with young people with diplomas who have already started working in the company. Diversified talent combination and huge reserve force make the cultivation and promotion of talents highly selective. Together, they have become a solid cornerstone of McDonald's management and constantly inject fresh blood into the company.

Step by step to select outstanding employees McDonald's spends more than tens of millions of yuan on employee training in China every year. At present, training centers have been established in Beijing, Shanghai, Guangzhou and other places to provide theoretical and practical courses training for personnel at all levels, and strive to create a lifelong learning environment.

In McDonald's, training is a powerful and perfect system. Zong Hao, human resources manager of Shanghai Hualian McDonald's Company, said: "Since the 1960s, this activity has been one of our regular projects.

Because the company's employees are very young, and because McDonald's requirements for quality, service and environment are standardized, employees must understand these standards and operating procedures, so the company began training from the day it joined McDonald's. At the beginning, it was on-the-job training, with special guidance from trainers, not limited to one position.

The purpose of holding the Olympic post competition is to raise our skills to a new level. Competition posts include the counter, frying area, frying area and lobby in the restaurant, which mainly reflect the quality, service, hygiene, training and teamwork of McDonald's, and the scoring standards are formulated according to McDonald's operating guidelines and norms.

Employees stand out through several rounds of preliminaries, preliminaries, rematches and finals between restaurants, regions and cities. 3. Training and promotion mechanism McDonald's Beijing Company spends120,000 yuan every year on training employees, including daily training or going to Hamburg University in the United States.

McDonald's has three training centers in China, and the teachers are all experienced operators of the company. The purpose of training is to make employees develop as soon as possible.

The talent structure of many enterprises is like a pyramid, which gets smaller as it goes up. The talent system of McDonald's is like a Christmas tree. As long as you have enough ability, you will by going up one flight of stairs, become a branch, and then become a branch. You will always have a chance to get promoted, because McDonald's is a chain operation.

Through such a talent training program, all successful people in McDonald's have a common feature: starting from scratch and being down-to-earth. French fries and hamburgers are the only way to succeed in the company.

The hardest thing is to enter the initial stage of the company. Within six months, the turnover rate is the highest. Some young people who are responsible, educated, independent and persistent may get a good promotion opportunity before the age of 25. McDonald's implements a rapid promotion system: a young person who has just joined the work can become a visiting manager within one and a half years and a supervisor within two years.

Moreover, promotion is fair to everyone, with no special regulations and no typical career model. Everyone is in control of his own destiny. People who adapt quickly and have strong abilities can quickly master the skills at all stages, and naturally get faster promotion.

Regular training is conducted at each stage, and relevant personnel must acquire a certain knowledge reserve in order to successfully pass the regular test. This system avoids the phenomenon of making up the numbers.

This fair competition and superior opportunities attract a large number of capable young people to McDonald's to realize their ideals. First of all, a capable young man should be an internship assistant for 4-6 months, during which he should devote himself to all basic positions of the company as an ordinary team member, such as French fries, collecting money, grilling raw steak and so on. He should learn how to keep clean, provide the best service, accumulate management experience by the most direct practice, and prepare for future work.

The second job has the nature of practical responsibility: second-level assistant. At this time, young people are responsible for the restaurant work at a specified time every day.

Different from the internship assistant, he has to undertake some management work, such as ordering, planning, scheduling, statistics and so on. He must demonstrate his management ability in a small scale and explore his experience in daily practice to cooperate with his work.

After 8~ 14 months, capable young people will become first-class assistants, that is, the manager's right-hand man. At this time, he shoulders more and more important responsibilities. He wants to be unique in the restaurant and improve his management ability day by day.

After a talented young man is promoted to manager, McDonald's still provides him with broad development space. After a period of hard work, he will be promoted to supervisor, responsible for the work of three or four restaurants.

After 3 years, the supervisor can be promoted to regional consultant. By then, he will become the representative of the head office to its subordinate enterprises and become a "diplomat of McDonald's Company".

Its main responsibility is to communicate and transmit information between McDonald's company and its subordinate enterprises. At the same time, regional consultants also shoulder the important missions of organizing training and providing suggestions, and become the plenipotentiary representative of the head office in a certain region.

Of course, regional consultants with excellent grades will still be promoted. Another notable feature of McDonald's is that if someone does not train his successor in advance, there is no chance of promotion in the company.

This urges everyone to do their best to train their heirs. Because of this, McDonald's has become a base for discovering and cultivating talents.

It can be said that the success of human resource management has not only brought huge economic benefits to McDonald's, but also created a new model for enterprises all over the world and trained a group of real managers for the whole society. 4. The unique personnel management system of corporate culture will inevitably produce some unique corporate culture.

The first is the group concept. Partner of McDonald's company.

4. McDonald's job requirements ~ ask for advice

The requirement is to graduate from high school.

You also need to apply for a health certificate. In the food and catering industry, a health certificate is a must ~

You can ask at the McDonald's counter for details.

The working environment is generally indoors. There is heating in winter and air conditioning in summer.

Different employees do different jobs. Generally, new employees are responsible for the lobby work.

That's the closing outside.

Then I slowly went to the counter. Kitchen shifts and so on.

I used to work in McDonald's, but I was a stranger when I first entered. It's interesting to be familiar with it.

Excellent employees are selected every month ~ The staff lounge is very warm.

There will be group activities for employees. winter

I miss it. Say ~

5. What is the pre-job training for ordinary McDonald's employees?

The diversity of McDonald's "reserve army" talents is a major feature of ordinary McDonald's employees, which is also one of the guiding ideas of Etienne Raymond, a young employee who has just been promoted to the director of the company's personnel department.

Because of this, McDonald's is different from other companies. In fact, only 30% employees graduated from catering service schools, while 40% employees came from commercial schools, and the rest were composed of college students, engineers, agronomists and people who studied for 2-5 years after graduating from middle school.

At the same time, McDonald's has a huge reserve army of young talents. It consists of 3,500 college students, who often spend part of their time working in restaurants while attending classes at school.

These reserve talents have a 50% chance of becoming the top managers of the company tomorrow. They will be able to hold various positions according to the training plan arranged by McDonald's company, and may work as restaurant managers with young people with diplomas who have already started working in the company.

Diversified talent combination and huge reserve force make the cultivation and promotion of talents highly selective. Together, they have become a solid cornerstone of McDonald's management and constantly inject fresh blood into the company. People from "standing at attention and being at ease" to McDonald's success all have one thing in common: starting from scratch and keeping their feet on the ground.

French fries and hamburgers are the only way to succeed in the company. Of course, this is often unacceptable to those young people who have obtained various diplomas and are full of ambitions.

However, they must understand that starting from scratch is a necessary condition for the success of this industry. If you haven't tried at all stages and practiced every job, how can you supervise and guide them as a manager? Here, from collecting money to making potato chips to making all kinds of ice cream, every position will produce a future restaurant manager.

Etienne Raymond emphasized: "People ask our partners to do many things, but people can also make jokes. The atmosphere is harmonious and friendly. People who worked in the company for more than half a year later became loyal employees of McDonald's. "

The most difficult period is when I first entered the company. The catering industry is very hard. The turnover rate was the highest in the first six months. Among those who left their jobs, 80% didn't know anything about this industry at all.

You should know: obey orders and don't care about working hours. The key to becoming a leader of small and medium-sized enterprises is to coordinate the time between family life and restaurant work.

Those who are better at allocating and using time, and those who devote the most to their work are winners. Besides, their sacrifice is valuable. Among them, those young people who are responsible, educated and independent may get a good opportunity that many enterprises can't do before the age of 25: to really become the manager of a small and medium-sized enterprise.

Soldiers who don't want to be generals are not good soldiers. Similarly, Etienne Raymond treated everyone who applied openly in this way, saying that "the position of chairman of French McDonald's Company is up for grabs ...".

In fact, the company's senior management positions are still held by Americans in France, but behind them, some French people have emerged. The basic skill that McDonald's tries to instill in every partner is restaurant management.

Etienne Ramon said: "With an average age of about 25, a young person can become a real * * * of a small and medium-sized enterprise, managing 100 people. We are teaching them to be bosses ... "This is a fable for China. How did they do it? From internship assistant to first-class assistant, McDonald's in France implements a rapid promotion system: an outstanding young man who has just joined the work can become a restaurant manager within 18 months and a supervisor within 24 months.

Moreover, promotion is fair and reasonable for everyone, with no special regulations and no typical career model. Everyone is in control of his own destiny. People with quick adaptation and strong ability can quickly master the technology at all stages, thus getting faster promotion.

This system can prevent people from making up numbers. For each level of routine training, only the relevant personnel have mastered certain necessary knowledge can they successfully pass the stage examination.

Fair competition and excellent opportunities attract a large number of young people with diplomas to come here and realize their ideals. First of all, young people with diplomas should be internship assistants for 4 to 6 months.

During this period, as an ordinary team member, they devoted themselves to all kinds of grass-roots work of the company, such as potato chips, collecting money, grilling steak and so on. In these front-line jobs, internship assistants should learn how to keep clean and provide the best service.

And rely on their own most direct practice to accumulate experience to achieve good management, so as to prepare for future management practice. The second job is more practical and more responsible: the second assistant.

At this time, they are responsible for the restaurant work within the specified time period every day. Different from internship assistants, they have to undertake some management work, such as ordering, planning, scheduling and statistics ... They have to show their management skills in a small scope and explore their experience in daily practice to coordinate their own small world. Young people with diplomas will become first-class assistants, that is, the manager's right-hand man, after entering McDonald's for 8~ 14 months.

At the same time, they shoulder more and heavier responsibilities, and everyone in the restaurant should be independent. Their management ability is improving day by day.

In this way, it is not far from their dream-promotion to the manager. Some people will reach the final stage less than 18 months after the first potato chip.

However, to become a "McDonald's diplomat", before reaching this dream stage, we still need to cross a small stage of 15 days. Different from the previous stages, this stage itself is what they have been waiting for for for a long time: they can go to the University of Hamburg in Chicago for further study 15 days.

It is true that this system not only helps to improve the management level of employees, but also becomes one of the main attractive factors of McDonald's Group in France and even the world, attracting a large number of talented young people to join. Of course, after a talented young man is promoted to restaurant manager, McDonald's still provides him with a broad development space.

After a period of hard work, they will be promoted.