What are the advantages of intelligent customer service robots compared with traditional customer service methods?

The application of scenario-based multi-service robot and customer service in enterprises has the following advantages:

1, dialogue: respond quickly and accurately, easily deal with massive consultation, and filter a large number of repeated simple questions; 24-hour online saves labor costs.

2. Man-machine cooperation: manual customer service cooperates with robots to improve service efficiency; Robots assist newcomers to get started and intelligently guide customers to help themselves.