Who knows what the main job of customer service in home furnishing companies is?

I don't know about furniture, but it seems to be like this at home:

1 Deal with customer complaints and other issues, so that customers can return as satisfied as possible, but you can ignore some things that make things difficult for you.

2 Help customers solve problems, such as it's useless to buy this furniture home, how should this furniture be? In fact, consumers want to lower the price, on the other hand, they want to depreciate the value of things one step at a time, but in fact, if you can put yourself in the consumer's shoes and consider how to put this thing in a more beautiful way, how to put it in a more space-saving way, etc.

3 You should be able to keep the customer's face and let the customer return with satisfaction. Even if the customer is absolutely satisfied with the service before buying it, for example, when buying a home, you must be familiar with the explanation and quotation of cabinets and wardrobes before the customer, but never lower the price for the other party at the first time. In addition, you should never have too much knowledge of your own products. Because new knowledge will always appear, and if you don't understand it yourself, how can you help customers solve problems?

4 Don't be too sentimental about some problems that can't be solved, because although we want to help some customers' requirements, our personal ability is very limited. Only the key ones can be solved quickly. After all, no matter how good the service is, there will always be people who will complain.

5 Always be diligent and reliable, be willing to bear hardships and have a sense of responsibility. A person who has no sense of responsibility will never have a chance to be promoted, and a person who doesn't know how to be diligent and unwilling to bear hardships will easily fall from success. Only by maintaining this fine virtue can you be promoted to another level in the future life.

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