A complete set of model documents for the annual cleaning work plan

5 model articles of annual cleaning work plan

Time flies, cleaning work will be enriched in the busy. Write an annual cleaning plan to prepare for the next study! The following is a model essay on the annual cleaning work plan I have carefully arranged for you, hoping to help you.

20 _ _ year is a year in which opportunities and challenges coexist for the property cleaning department. With the increase of the number of owners and the improvement of service requirements, the new service quality and service requirements will inevitably improve. According to the new actual requirements and expectations of the owners, the property cleaning department will continue to expand and try new business in the industry, looking for opportunities to develop and expand the department. Improve the service skill level and management level of the whole property cleaning team and expand the competitive advantage of the department in the whole property management. In the past 20 years, besides doing our job well and strengthening the concept of "service" as always, we need to expand our working ideas. This year, our department should focus on the following aspects:

First, improve the management system and form a supporting assessment and supervision mechanism.

On the original basis, revise and improve various management systems and establish a systematic performance appraisal mechanism. Change the passive state of "people manage people", cultivate employees' consciousness and self-discipline, and then move towards a benign track of "system manages people and system restricts people". Further strengthen human management and refine and quantify various work standards. On the one hand, it is convenient for operators to be familiar with what to do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. In the work, adhere to the "five-fixed" policy of "fixing personnel, positions, opportunities, standards and tasks", take effective measures for specific work, strengthen the management of operators and optimize the personnel structure, which is more conducive to the development of future expansion work.

The second is to cultivate employees' observation ability, provide personalized services and build service brands.

With the development of the property industry, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also constantly improving. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking about what the guests think and worrying about what the guests think". Service personnel should pay attention to observation, feel the psychology of the guests, and provide services as soon as possible before the guests say their requirements, so they often say "just want to sleep and send a pillow". Imagine if the owner will never forget such a service.

The department will encourage training, collection and organization, standardize the system and reward training in daily work, make it become the conscious behavior of employees and promote the improvement of overall service quality.

1. Encourage training: The department will train the cleaning staff who have performed well and been praised by the company leaders to improve their service awareness and quality, and strive for first-class service based on their posts.

2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical cases of personalized service from front-line services, collect and collate them, and summarize them into files.

3. System standardization: popularize typical cases in practice, constantly supplement and improve them, form systematic and standardized data as a standard to measure service quality, and realize the transformation from fuzzy management to quantitative management.

4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and the old employees can find the gaps and make up for the deficiencies through comparison, thus improving their understanding. For employees with outstanding work performance, the department will commend and reward them in various forms, so that employees can form a good atmosphere of making progress and making contributions.

The implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other brother departments, and the full support of hotel leaders before our plan can be implemented. I hope that when we look back on the work of the past 20 years next year, we will not only be full of confidence, but also achieve fruitful results.

Model essay on clean annual work plan (selected part II) I. Safety management

1), do a good job of public security management in the park and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially training new employees. Continue to do a good job in the security of the park, ensure the normal order of the park, and provide a safe, comfortable and warm living environment for the owners. Ensure that no criminal cases have occurred within six years.

3) Strengthen the construction of the strength ladder team within the department and strive to cultivate the backbone.

4) Engage in fire safety work in residential areas, and strive to avoid fire safety accidents during the year.

5), strengthen military training, improve the overall military quality of department employees 20__.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, define the work responsibilities and responsible persons of the security department at all levels, and reward and punish the lazy through inspection and assessment, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage and maintain the power, water supply and drainage, fire fighting, dialogue monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal operation of all equipment and facilities in the community.

2. Strengthen the supervision and management of renovated houses.

3. Provide paid services for the owners; .

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the park, we should mainly clean the river and strengthen the salvage of leaves and moss. Make sure the river is clear.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the park, and ensure that the park is clean and beautiful.

3) The requirements of the cleaning department shall meet the requirements of the developer.

Fourth, call management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further raise the level of real estate charges and ensure that the charging rate is around 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the level of customer service business is significantly improved.

According to the company's training policy, make a telephone management training work plan to improve service awareness and business level. The purpose is to carry out quality education for employees and promote their dedication to their jobs. Repeatedly strengthen staff training from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement them in practical work, so as to improve the management service level and service quality and enhance the comprehensive quality of employees.

The fifth is to improve the daily management of the management office, carry out the work of ordinary people, improve the satisfaction of the boss, standardize the daily work with the system, improve the maintenance of public security, transportation, greening and public facilities in the park to satisfy the boss, and vigorously carry out paid services such as domestic cleaning service, garden maintenance and water and electricity maintenance to provide quality services for the boss and manage a number of operations at the same time.

Six, according to the company's annual plan, building a civilized and harmonious community.

According to the company's annual management work plan, the focus of the work in 20__ years will continue to focus on real estate safety management, strengthen service awareness, standardize service standards, and strictly abide by the laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company. According to the daily business assessment standards of the Performance Appraisal System, organize the training and study of employees in various departments, and define the post requirements. Draw up the feasibility plan for the owner's vehicle to stop according to the regulations; . Assist developers to carry out various sales activities, organize and prepare relevant departments.

In 20__ _, the property management office of Yindu Mingshan Villa took a pragmatic attitude towards property service, focused on the key work of developers, ensured the quality of various tasks and assessment indicators, and fully served the owners, taking the first-class asset management level of Donghu Property Management Company as the direction, and achieved good results in improving the service quality.

Model essay on the annual cleaning work plan (selected three) I. Daily management of cleaning and greening

1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, and made employees have a sense of ownership in their work, making their work passive and active, and greatly reducing the turnover of personnel.

2. Staff training

As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. The training work ran through the whole first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.

3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.

4, daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse. According to the weekly plan and monthly plan, we will regularly complete all kinds of mobile work such as cleaning sanitary dead corners, cleaning fallen leaves in Tianhu Lake and Xianzi Lake, cleaning sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads. At the same time, intensify efforts to clean the fallen leaves, collect peripheral and lawn garbage, and greatly improve the sanitary quality.

5, tool material management

In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

Second, clean land reclamation work

While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to make plans in advance, control in the event, and summarize afterwards, so as to integrate departmental work into the company's development plan.

Over the past 20 years, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit" and the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first", we have carried out a series of quality service work through the joint efforts of all employees in the department to "improve the level, create benefits and build brands". Summarize the experience and lessons, find out the shortcomings and lay a good foundation for the work of _ _ _.

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are 0/4 employees/kloc, and 9 people have left and transferred jobs this year. Among them, the reservoir area was transferred 1 person, and 8 people left their jobs.

train

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Clean working mode.

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the second construction and the construction of municipal roads, the overall environmental dust is relatively large. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the b 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

In order to ensure the smooth development of _ _ cleaning work, combined with the actual situation of this building, aiming at the shortcomings existing in the 20__ year work, the 20__ year work plan is formulated, which is mainly reflected in the following aspects.

First, do a good job in employee recruitment to ensure the stability of the workforce.

According to the past facts, it is proved that employees who are introduced into cleaning work by employees have long working hours and high enthusiasm. However, the working hours of the recruited staff are relatively short, ranging from a few days to a month. According to the above experience, 20 1 should fully mobilize employees to introduce fellow villagers and neighborhoods, and strive to supplement cleaning staff. We should not only introduce new employees and new forces, but also retain old employees and old backbones. We should not only ensure the quality and quantity of daily work, but also take care of employees' emotions, rationally adjust and make overall arrangements for employees' work and rest, always care about employees' lives, let employees feel the warmth of home after work, and let employees complete their tasks with peace of mind.

Two, in-depth staff skills training, improve the professional quality of cleaning.

The new cleaning staff shall be trained in various rules and regulations formulated by the company, and the theoretical knowledge of cleaning shall be trained for different positions, so that employees can master the cleaning knowledge and meet the requirements of office cleaning. On the basis of theoretical knowledge training for cleaning personnel, practical operation training is carried out in combination with the actual situation, focusing on the use and configuration of cleaning tools and materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures.

Third, implement responsibility management, do a good job in daily cleaning, and Qi Xin will work together to overcome difficulties.

Strengthen employees' understanding of the inspection and assessment standards of the company's cleaning work, clarify employees' responsibility areas and cleaning tasks, establish employees' sense of responsibility, and enable employees to work hard and complete tasks according to standards.

The daily cleaning of the men's bathroom is a big problem at work. The difficulty is that the cleaning staff on each floor are mostly lesbians. At work, the men's bathroom is our blind spot, and the owner's complaint is mainly the replacement of toilet paper. In order to completely solve this problem and satisfy the owner, we will communicate with other departments of the property within 20__ years, and use the inspection time of other professional staff of the property to help replace the toilet paper (mainly on the third and fourth floors of the comprehensive building), which requires the coordination of the property office and the support of each team.

Fourth, strengthen safety publicity and enhance safety awareness.

The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions.

Cleaning work is everywhere, and cleaning staff are everywhere. Therefore, after work, our cleaning staff should also shoulder the work of building voluntary security guards. Therefore, I should not only be safe in my job, but also understand other safety issues and be able to handle them. In 20 1 year, we will continue to actively participate in various safety trainings, especially the fire training organized by the Central Control Department, so that all employees can be familiar with the storage location of fire-fighting equipment, the use of simple fire-fighting equipment and the problems of fire hazards. Let employees know the importance of safety and nip all kinds of dangers in the bud.

Five, improve work efficiency, ready to accept temporary work.

On the basis of daily cleaning, it is necessary to cooperate with the property to do a good job of flood control in rainy season, mainly on the roof, and arrange staff to clean up the garbage and silt at the rain outlet from time to time to prevent the rain from silting up due to the blockage of the rain outlet. After winter, we will implement the plan of snow sweeping and ice shoveling, and do a good job of removing the peripheral snow and ice and indoor anti-skid. For the inspection and reception of major national holidays and leaders of other units at all levels, we should seize the time, grasp the progress and carry out relevant clean-up work in a surprise attack. 20 1 do a good job of land reclamation for ground decoration in advance. For the work arranged by Party A and the relevant leaders of the property, the quality and quantity shall be guaranteed without discount.

Six, rational use of resources, reduce work costs.

Strengthen warehouse management, inventory the materials and cleaning tools of the warehouse in the current month. Do a good job in reasonable deployment and standardize the lifting of materials. Repairing old tools (such as mop clips and dust pushers) will save unnecessary expenses for the company and strive to achieve the best results with the lowest expenses. In a word, we will serve the owner wholeheartedly in the work of 20 1 with the working principle of "long-term management, efficient implementation, self-discipline and self-motivation, and harmonious coexistence". Taking the owner as the center, taking the satisfaction of the owner as the purpose and adhering to the principle of "standardized service and people-oriented", our cleaning work has reached a new level and contributed to the company's performance of 20 1.