Pharmacy annual work summary

4 annual work summaries of selected pharmacies

Summary is a comprehensive and systematic summary of a period of study, work or its completion. It can help us find ways to learn and Let us carefully complete the summary of the rules at work. How to write a summary correctly? Below are 4 annual work summaries of pharmacies that I have collected for you. You are welcome to share them.

Pharmacy Annual Work Summary 1

1. Basic situation of corporate training In XX, our company’s branches at all levels had 153 regional managers, store managers, and trainee store managers. , 153 people were actually trained, with a training rate of 100%, with an average of 96 days per person per year; there were 212 licensed pharmacists and pharmacists***, all of whom participated in continuing education and on-the-job training; 89 health consultants were trained. Currently, there are 159 training and reserve personnel at the base.

The company currently has an audio-visual training center covering an area of ??500 square meters; 1 pharmacist training base, 2 store manager training bases, 8 health consultant training bases; and 14 training instructors.

In the autumn of XX, the company’s training base was awarded the title of “Hangzhou College Student Internship Base” by the Hangzhou Municipal Personnel Bureau. In April XX, it was promoted by the industry at the Zhongbai Pharmacy Alliance Conference, and a series of practices were recognized by more than 50 of the country's top pharmaceutical retail chain companies. Sichuan Xinglin Pharmacy and Guizhou Zhilin Pharmacy arranged for more than 20 trainee store managers to come to learn and exchange.

2. Main experiences and highlights

(1) Innovate a model: the training base model

The company’s training has always been the focus of every year. In the past, There are lectures by teachers from schools, meetings of industry associations, and expensive courses sent out. However, they just blindly adopt the lecture format of "teaching above and listening below", which is dull and boring, and cannot arouse the interest of students. As a result, Students learn quickly and forget quickly; some are "excited by hearing and moved by thinking about it, and then return to their posts and are unable to take action." A lot of manpower, material and financial resources were spent, but it could not be used and implemented in actual work, which affected the confidence in training.

At the end of XX, the company leaders made up their minds to carry out training reforms, using the 300-square-meter Gudun store as an experimental field and transforming the audio-visual training center. Chairman Chen Jinliang said: "If you learn to swim on the shore, you will never become a good swimmer." We crossed the river by feeling the stones and adopted a practical training model, experimenting, researching and developing at the same time. Instructors are both learners, practitioners and researchers. In order to better implement the training tasks, the company combines job and skill learning, takes actual work as the starting point and foothold of training, and establishes a practical training mechanism for learning and testing, that is, learning what is used and what is tested. The guiding ideology is that training is not about how much time you study or how much content you understand, but how much you use it at work.

(2) Pay attention to both attitude and skills

Only through training can you finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to work, and able to do it. Professionalism mainly includes two aspects: attitude and skills. "Attitude determines everything." The company combines the time-honored medical culture, pharmaceutical professional ethics, corporate mission, and management systems to provide ideological education to students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.

Professional "pharmaceutical services" such as related medication, chronic disease prevention and treatment, self-medication, prescription review, and health education are the top priority of the training courses. The biggest feature of the pharmaceutical retail industry that distinguishes it from other commercial retail It is specialization, which requires all staff, especially pharmaceutical technicians, to fully grasp the concept of "pharmaceutical services" in the new era. Store front-line trained employees must meet the assessment standards for junior pharmacists.

(3) Mainly focus on three major areas: pharmacists, store managers, and health consultants

Pharmacists are the main professional backbone. As the final gatekeepers of medicines flowing to patients, pharmacists’ continuing education And knowledge updating is particularly important.

Among the pharmacists actually recruited, a large part come from manufacturing companies, wholesale distribution companies, and other provinces who have obtained professional titles through qualification accreditation. As a result, they do not understand the basic rules of the drug retail industry in retail stores. From reviewing and dispensing physician prescriptions In the store

There is a new re-learning of the classified management of in-store drugs, from medication consultation and guidance to tracking and collecting adverse reactions, GSP certification and implementation, the relationship between GSP and corporate management, and medical insurance policies. The readaptation process also involves the aging of a large part of pharmacist expertise and skills. The store manager is the soul of store management. He needs to be familiar with the front-line work processes of Tiantianhao Pharmacy, and be familiar with the company's management and operation methods, business indicators, personnel management, team building and other important tasks. External store managers need someone to guide the new company's operations.

There are three common problems among store clerks, especially students who have just graduated from school: first, they are not familiar with the necessary professional knowledge about medicines, cannot fully understand the recommended medicines, and have no confidence to correctly guide customers to purchase and use; second, they are not familiar with the necessary professional knowledge of medicines. Lacking the service concept of the retail industry, the clerk's positioning is inaccurate and unable to attract customers; third, the store does not understand the location, price, function, origin, specifications, efficacy, etc. of the medicines displayed and stored in the store, and cannot provide detailed and professional answers to customer inquiries. The answer is that it cannot meet the needs of customers.

According to the different personnel positions and required skills, the company has established different training bases, selected instructors of different levels, selected different courses, and trained them separately. For general courses such as company history, corporate culture, and management systems, the training center arranges unified courses. Eliminate all kinds of nervousness before joining the job, establish a positive working attitude, conduct professional career education, and establish the corporate positioning in the company.

(4) Improved training courses on the four modernizations: detailed, basic, targeted, and modular

1. Detailed and detailed training

Pharmacy training is very extensive It can be as small as a salesperson's posture, a sentence, a replenishment plan, and a price tag; as large as a medication plan, a kind of medicine, a prescription, drug supervision and management laws and regulations, and medical treatment. Insurance and other related policy knowledge, etc., the training content is complex. We have broken down the above skills and knowledge into three types of positions and made them into specific and detailed courses, of which theory accounts for 20%, on-site training accounts for 70%, and group activities account for 10%.

2. Basicization

Start from the basics - establish a basic teaching model that enables every student to learn and learn well. For the development of a company, basic management plays a decisive role, and consolidating the foundation is the most important step for the development of a company. To win based on basics, there are no unique tricks. The training courses are all basic skills and basic knowledge of the position. We believe that initial training is not about training to solve difficult and complicated problems, but about teaching people to fish. The courses we adopt are not elite or theoretical courses, but are all basic courses just like a coach teaching students to learn to drive.

3. Targeted

Training must be targeted and closely related to the actual work of the company. It must also understand the wishes of employees and combine it with the needs of the company. After objective analysis, the future development areas and directions of each employee are carefully formulated. Each employee establishes a training file and has a training plan for each employee. Their setting itself is very targeted and purposeful. Moreover, the training content is also targeted at employees' personal shortcomings and is set according to the problems encountered by the company in its development. Through learning, employees must ultimately achieve the goal of improving their personal skills and solving practical problems of the company.

4. Modularization

Training is a continuous process. Employees are given standardized and continuous courses for three months. During the three months, while ensuring the training time, Basically, everyone must pass the assessment of each module. The pharmacist training has nearly 36 small modules, the store manager training has nearly 45 small modules, and the salesperson training has nearly 23 small modules. Which module is the student's weakness? Find out the shortcomings and strengthen the learning of this module.

(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, evaluation and communication mechanism, process closed-loop mechanism, and scientific evaluation mechanism

1. Examination and assessment mechanism

Mainly, each module is strictly assessed one by one. If you pass the exam, you will be issued a certificate of completion. Furthermore, we will never lower the assessment standards and strictly unify assessments.

Students who fail to pass the assessment continue to study at the base. Generally, it takes 3 months to graduate. About 10% of people will extend the training time. In actual training, the longest training time for a trainee store manager at the base was 9 months. . 2. Employee incentive mechanism

The training incentive mechanism that combines "training, assessment, use, and treatment" is an important way to stimulate people's inner motivation. At the beginning of the training, employees participating in the training must apply, make their own commitments, and issue their own oaths - to shed blood and sweat but not tears, and to not fall behind even if they lose skin and flesh. Help participating employees establish the concept of "lifelong learning" and change "I want to learn" to "I want to learn."

Start with firm confidence - let everyone believe that there is no student who cannot learn well, and turn belief into confidence and action. At the beginning of each training period, the base will hold a lecture with the theme "There is no student who cannot learn well". He uses his own personal experience to explain that there are no students who cannot teach well, and establish and publicize typical examples. During the actual training process, the company did not take the initiative to eliminate a single student, and only four students dropped out of the program due to family reasons.

In learning, first, set goals and mobilize the power of personal learning. Second, help in pairs to mobilize the power of teamwork. Third, pay special attention to mobilize the power of emotion. The instructors eat and live together with the students. They not only care about their work, but also care about their lives, thoughts, and emotions, and encourage the students to work hard with all-round humanistic care.

After the assessment, a graduation ceremony was held, and he was commended grandly at the company-wide monthly management cadre meeting, allowing him to state his training process and achievements. Nearly 200 people in the audience applauded and celebrated him, sharing The joy of success, the chairman of the company personally issued certificates and flowers. Many store managers were so excited that they burst into tears and were overjoyed at the commendation meeting.

3. Evaluation and exchange mechanism

Exchange of experiences among students is essential. Training work should not only be limited to the centralized teaching by instructors, but also make full use of the students' own resources and strengthen communication among them through group activities, field development, morning and evening meetings, etc. Through the exchange of experience between new and old students, the effect of teaching and mentoring can be achieved, so that new students can become familiar with the work as soon as possible; through the exchange of experience within the students, they can become familiar with and understand each other, and enhance their collective consciousness and team awareness.

4. Process closed-loop mechanism

A closed-loop management mechanism of learning--assessment---tracking-improvement is introduced in every training. The training assessment includes the assessment of students, instructors and training managers. The focus is on the effectiveness of the instructor's teaching, the tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavioral changes, the improvement of the training through feedback information, and the improvement of the training effect through assessment.

5. Scientific evaluation mechanism

A scientific training evaluation mechanism must be established, including training qualification review system, training base cultivation evaluation system, daily teaching management system, instructor ability evaluation system, training The achievement evaluation system, etc., promotes healthy competition among bases, instructors, and students through evaluation and comparison.

3. Only practical training can cultivate practical talents, and only practical training can test the effectiveness

After more than one year of training implementation, the store's operating performance has generally increased by 40-300%. The customer satisfaction rate reached 100%, employee bonuses increased by 200-400%, and the employee turnover rate dropped from the original 8% to 2%. Employees truly learn skills and find personal confidence and a niche for success. The establishment of the training base has better solved the company's talent reserve problem, solved the problem of business model duplication, and solved the problem of improving the company's efficiency. Pharmacy Annual Work Summary Part 2

Through nearly a year of work, I have a deeper understanding of the work of the pharmacy. It is indeed not easy to do a good job in a seemingly simple job. Now we summarize the work in the recent period as follows:

1. To improve your sales, you must strengthen your professional level. This is a necessary condition for us as salespersons. If customers find themselves after entering the store, they will Must use professional knowledge to solve customer problems. This is the most important thing. Relative to the price and the complete variety, professional and effective recommendations can win praise from customers more than anything else. So how can we improve it? That is our accumulated experience and familiarity with pharmaceuticals.

(1). Our retail pharmacies can regularly organize internal training based on their own actual conditions, allowing store managers or other outstanding employees to introduce their experience in drug sales, and feedback from some customers on products with better efficacy. Medicines are written down and summarized at any time, and these resources are shared to the fullest so that every employee can be more confident and professional when recommending medicines to customers, thereby increasing customers' trust in us.

(2) We must put ourselves in the position of our customers and think more about them. Old customers generally have long-term records of taking medicines and are more sensitive to the price of medicines. When they come to us, they must first let them Effective, the second is to seek profits, give them a sense of security, don't let them feel deceived, let our pharmacies become their home medicine chests, it seems that we are operating without profit, but in fact we have earned trust and reputation. , Only by playing hard to get can we gain long-term benefits.

(3) Our retail pharmacy can apply for free membership cards for regular customers. As long as they take this card to our pharmacy to buy medicines or other things, they can enjoy discounts (especially sensitive medicines) . In this way, we basically have a part of the fixed customer base, so we can have the opportunity to gradually establish a good reputation for the company.

2. There are many complaints from customers

For our sales-oriented pharmacies, quality and service are our lives. If we do not do well in these two aspects, the development of the enterprise will be Growth is just talk on paper.

(1) Quality status: The quality is unstable, and there are many returns and exchanges. If quality problems occur one after another, customers will complain.

(2). Quotation problem: Due to the incomplete internal price system of the company, the levels of different customers cannot be reflected, and old customers and large customers cannot appreciate the company's care and discounts. Waiting is all a problem.

3. Ideas determine the way out, and thoughts determine actions. Only under the guidance of correct sales strategies can we produce correct sales methods and achieve set goals. The sales strategy is not static. After it is implemented for a certain period of time, you can check whether it has achieved the expected goals and whether the direction is correct. You can make periodic adjustments to strengthen the service concept and make the service idea deeply rooted in the hearts of each of us.

4. There are many incomplete and incomplete systems regarding traditional Chinese medicine. Traditional Chinese medicine is a very important and indispensable part of every pharmacy. Since it is important, we should pay more attention to it. To sell traditional Chinese medicine well, we must understand it, be familiar with it and care for it. The problem we have is that we do not care for it and pay attention to it, which leads to too many defects in its quality, such as: insects, moisture , moldy cabinets, and many other problems. There are also many expensive medicinal materials manufacturers that are not perfect, which has led to a plummeting sales volume due to customer distrust. Many of our former old customers of precious medicinal materials have never looked back at all, so for The loss of traditional Chinese medicine is huge. Secondly, our customers are still dissatisfied due to our lack of professional knowledge and experience, so our own problems are the main shortcomings. Therefore, in the future, we should win praise from customers through our brand, quality and service, so that customers can feel assured and safe when buying our medicines. Try our best to improve our reputation through service.

Success is like a ladder. "Opportunity" is the long pillars on both sides of the ladder, and "ability" is the crossbar inserted between the two long pillars. There are only long columns without crossbars, and ladders are useless. Once you have a simple and firm idea, as long as you keep repeating it, it will eventually become a reality. Practice, persist, and repeat, this is the magic weapon for your success; if you persevere, you will eventually reach the critical value. Pharmacy Annual Work Summary 3

Looking back on ** year, it was a year of sowing hope and a year of harvesting fruits. Under the correct guidance of superior leaders and with the full cooperation of all departments of the company, in With the joint efforts of all our xxx colleagues, we have achieved considerable results.

As a store manager, I deeply feel the great responsibility. Years of work experience have made me understand the truth: for a retail store with good economic benefits, first, it must have a professional Managers; second, they must be backed by good professional knowledge; third, they must have a good management system. Observe with your heart and communicate with customers with your heart, and you can do well.

The specific points are summarized as follows:

1. Conscientiously implement the company’s business policy, and at the same time, correctly and timely communicate the company’s business strategy to every employee, so as to serve as a link between the past and the future. bridge function.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and exert the enthusiasm of employees, understand the advantages of each employee, and give full play to their specialties, so that the quantity is suitable. Enhance the cohesion of our store and make it a united group.

3. Understand the information of peers and customers’ shopping psychology through various channels, so as to know ourselves and the enemy, know what we are doing, and be targeted, so that our work can be more targeted, thereby avoiding unnecessary unnecessary consequences. loss.

4. Lead by example and be a role model for employees. Continuously instill corporate culture into employees, educate employees to have a sense of the overall situation, and do things based on the overall interests of the company.

5. Rely on thoughtful and meticulous service to attract customers. Give full play to the initiative and creativity of all employees, so that employees can change from passive "let me do it" to active "I want to do it", year-end work summary "Pharmacy Store Manager Year-end Work Summary". In order to create a good shopping environment for customers and create more sales results for the company, we lead employees to do their jobs in the following aspects. First of all, do a good job in daily cleaning and create a comfortable shopping environment for customers; secondly, serve customers proactively and meet consumer needs as much as possible; constantly strengthen service awareness and use heartfelt smiles and politeness. Use civilized language to make customers leave the store with satisfaction.

6. Handle the cooperation between departments and the work collaboration between superiors and subordinates, complain less, be more enthusiastic, look at problems at work objectively, and solve them with a positive attitude.

Nowadays, store management is gradually becoming digital and scientific, and the improvement of management methods has put forward new work requirements for store managers. Skilled business will help us achieve various operating indicators. A new year has begun, and results can only represent the past. I will manage our East China store with more skill and proficiency.

Facing the work next year, I deeply feel the great responsibility. We must keep a clear head at all times and clarify our work ideas for next year. We must focus on the following aspects:

1. Strengthen daily management, especially the management of basic work;

2. Increase employee training internally and comprehensively improve the overall quality of employees;

3. Establish a high degree of loyalty to the company, be dedicated to one's job, take the overall situation into consideration, and do everything for the sake of the company, so as to contribute to the company's comprehensive improvement of economic benefits.

4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove disharmonious notes, give full play to employees' greatest work enthusiasm, and gradually become the best team. Pharmacy Annual Work Summary Part 4

Dear leaders and supervisors:

Hello!

It feels like time flies. It has been 4 months since I started working at Pu’an Pharmacy Chain. I have benefited a lot along the way! First of all, I would like to thank the company for giving me this opportunity and integrating into the company. , feel the different feelings brought to me by the big family, and learn a lot of knowledge from it. Secondly, I would like to thank my colleagues around me for all the help they have given me. Without you, I would not have grown like this.

Speaking of these past few months, when I think about it, it has been fulfilling! When I first came in, I was not used to such a new environment and new group, but after a period of familiarity and contact, I quickly integrated into this big family. During this period, as a newcomer, I have to receive different levels of training, and I have to quickly become familiar with the store layout and daily work. Secondly, I have to slowly strengthen my professional knowledge. What we sell is not general merchandise, but special medicines. , so there are many things that need to be paid attention to in daily work. For example, it is necessary to prescribe the right medicine when facing customers; regulations on store temperature and humidity and medicine placement, etc.

To be able to reach this point, you must pass certain assessments, so I would like to thank the company for the training, the guidance of the teachers, and the help of my colleagues. Of course, the exam is not the purpose. The purpose is to allow you to truly determine your position, determine your direction, and keep moving forward along the direction.

Every training and every study should be regarded as refueling yourself. People need continuous learning and continuous experience to grow. Every road will not be so smooth. Even walking on a smooth road is boring. During this period, we also encountered difficulties. We did not admit defeat in the face of difficulties. With everyone working together, the difficulties were easily solved. It fully reflects the strength of a team and the morale of our Pu'an people.

As the saying goes: Live until you are old and learn until you are old! This is indeed the case. Society is constantly developing. If we always stay at one point and stop moving forward, we will fall behind. I am still studying hard, learning product knowledge, learning sales skills, and learning to communicate with people. I am learning every bit of it. I also hope that the friends around me will give me support and help so that I can continue to grow in this big family. Work hard and realize your dreams.

Thanks to the company and colleagues for their help and support. I hope that in the coming new year, let us work together to develop harmoniously with the company, realize our dreams, and realize the company's dreams. Let us work hard together and say to ourselves in our hearts: Keep working hard! Come on! ;