The towel door incident was explained in detail.

A apply directly without asking the name or training.

On March 24th, the reporter went to the Pichai Yuan branch of Zhongshan Road, Home Inn, and saw large advertisements posted on its wall, including room attendants, restaurant waiters and chefs. The reporter dialed the contact number of the job advertisement. The reporter asked if there were any requirements for applying for room service. Director Li of the housekeeping department told the reporter, "There is no requirement, as long as you can work." When the reporter asked if he needed to bring an ID card, he was also told that he didn't need it.

When the reporter asked about the treatment, Director Li said that the salary of Qingdao Home Inn is relatively low, and the basic salary is 500 yuan. Home Inn's salary is divided by city, Guangzhou and Shanghai are first-class cities, Qingdao is third-class cities, and the basic salary is only 500 yuan. However, the minimum wage in Qingdao has been raised recently, and the basic salary of Home Inns may also be raised. In addition to the basic salary, room service is charged according to the room, and each room is 2.5 yuan, so the more you work, the more you get. In addition, Home Inns provides five insurances and one gold for all employees.

Subsequently, Director Li led the reporter to an old employee of the housekeeping department and asked the room attendant to take the reporter to live for a few days first. Plus the reporter, the room attendant brought three "apprentices", and the other two older sisters came one day earlier than the reporter.

At work, people are matched by surnames, such as "Xiao Wang" and "Xiao Guo". One of the sisters used to sell things in the supermarket.

The room attendant with the reporter is an old employee of Home Inn. I used to work in other Qingdao Home Inn, but recently I transferred to Pichai Yuan Store for trial operation. According to the employee, working in twenty or thirty rooms a day during the peak season can earn two or three thousand yuan a month. In addition to working, what everyone talks about more is the low salary of Home Inn. In general, it costs 1000 yuan a month. "It's better to do something casually than this, and it's tiring to have less money." The eldest sister who sells goods in the supermarket advised reporters not to do this several times.

B sanitary rags for cleaning toilets, washbasins and cups are used indiscriminately.

Don't change the white rag when it turns black.

During the undercover period, the reporter saw that the room attendants on each floor had cleaning cars. There are new quilt covers, pillowcases, sheets, toiletries and other room necessities on the cleaning car, as well as cleaning boxes, rags and brooms.

The room attendant with the reporter cleaned the room himself and asked the other two sisters to clean the toilet. In the room cleaning box at the entrance of the bathroom, there are cleaning tools such as a small white brush, a long white brush, two bottles of detergent, a pink rag, a toothbrush and a glass brush. Both the small white brush and the long brush are covered with black dirt. There are also a few pieces of white rags in the car that are dirty to black at will. Elder sister picked up a small white brush covered with dirt, hastily brushed the washbasin several times and threw it into the cleaning box, then picked up a long brush and put it into the toilet with foreign objects, brushed it several times and threw it on the small white brush.

The reporter saw that many white brushes in Jia Ru's cleaning box turned into black brushes, washbasin brushes and toilet brushes were placed side by side, floor brushes covered with hair were put together with towels for cleaning cups, and black rags were not replaced when white rags were dirty. The rags on the cleaning car are basically hung at will, and the rags on the toilet, washbasin and cup are not divided.

Wash the toilet with a dirty towel before cleaning the teacup.

In order to see how dirty the dirty towel is, the reporter took a piece of white towel used by the guest and put it next to the dirty rag for comparison, which can be described as "black and white". It is this dirty black towel that will be used by guests to clean washbasins, bath mirrors, toilets and wash their faces. A waiter told the reporter, "The hotel is so dirty that I never dare to live!"

When cleaning the toilet, an elder sister scrubbed the washbasin with a small pink towel, and then took it to clean the toilet. After cleaning the toilet, she directly picked it up to clean the teacups. She said to herself, "How can I clean this cup or is there a Mao Mao?" Then put the cup on the table. Another elder sister is cleaning the toilet wall with a dirty rag. Because I was short, I only wiped two-thirds and stopped.

While working with another room attendant, the reporter saw that she also wiped the toilet, toilet lid and washbasin with the same rag. After wiping, put it directly into the cleaning box without cleaning, and continue to use this rag in the next room. And a few rags hanging on one side of the cleaning car are never used.

Wipe the dust when you see it. The rule is empty.

When cleaning the room, the room attendant will basically mop the floor, while the bedside, bedside table, telephone, TV, window sill, table and other furnishings will not be wiped with a rag unless there is obvious dust. "If you look clean, you don't have to wipe it." The room attendant told us. The anti-skid pad in the bathroom is never replaced or cleaned.

In the linen room of Home Inn, the reporter saw the bulletin board on the wall with cleaning regulations such as "cleaning footstone", "disinfecting remote control" and "disinfecting telephone". However, the reporter found that these rules and regulations have almost become "a dead letter" in the actual operation process. However, in the actual operation process, the footstone of the room was not cleaned at all. Just wipe the footstone in the corridor with a rag. Nobody wiped the remote control when cleaning the room, let alone disinfected it.

The steps of "telephone disinfection" are basically the same as "remote disinfection". During the actual operation, no one wiped or checked whether the TV can be used normally. Home Inn's corridor carpet is not cleaned, and there is a layer of dust on it.

C the safety disinfection room is decorated, and the instruments are never disinfected.

"Never use the disinfection room"

At Home Inn, the reporter saw a door with pink paper, which read "Disinfection Room". After pushing it open, the reporter saw some disinfection equipment inside: a bulletin board with the operation specification of disinfection room, and three small pieces of paper, namely "scouring pad", "cup cloth" and "disinfection record form", were attached below. After more than ten lines were written on the disinfection record, there was no water in the washing pool and disinfection pool; On one side is an unplugged disinfection cabinet and a blue cup disinfection bucket.

According to the operating rules of the hotel disinfection room, the kettle, cups and teacups used by guests need to be disinfected. So the reporter asked the waiter: "Are we going to take the cup to the disinfection room for disinfection?" The room attendant told the reporter: "There is no need for disinfection. We never use that disinfection room. All disinfection will be very tiring. "

When cleaning the room, the reporter saw that the cups used by the guests would be taken to the toilet by the room attendant to dry them with water, and then put them on the table again without any disinfection treatment. The kettle is not "disinfected and cleaned with white vinegar" written on the bulletin board. In most cases, the water is poured out and placed. The rag is used every day without disinfection. When cleaning the toilet, the washbasin and toilet are also directly wiped with brushes and rags, basically without detergent or disinfectant.

The used towel is put on the shelf again.

"Really, this guest stayed for an hour, slept in bed, wiped a towel and said that he would change rooms." The room attendant complained that the guests had increased their workload when folding the quilt. "Don't you need to change the quilt that the guest has slept in?" The reporter asked the room attendant. "Nothing, he just lay down for a while." The room attendant replied.

In the toilet, the reporter saw two white towels on the washbasin, which were obviously used. "Do you want a new one?" The reporter asked. "No, it doesn't matter." The room attendant touched the towel and thought it was dry, so he folded the two towels used by the guests and hung them on the towel rack again.

When cleaning up the guests and staying, the new eldest sister took down the guests' towels and threw them into the pile of dirty towels. After cleaning the room, the room attendant found that there were fewer towels. "Where is the guest's towel? Why is it gone? " Asked the room attendant. "I told you that the towel of the guest who lives in the room doesn't need to be changed unless he puts it in the washbasin." Say that finish, the room attendant picked up the towel just thrown away, tidied it up and hung it on the towel rack.