Management responsibilities of foreman of Chongqing Huayu Property Chengdu Branch

Responsibilities of each post in property management

● The duties of the security captain

(1) presided over the team work, resolutely carried out the instructions of the director of the management office, and led the team members to do a good job in security according to their respective responsibilities.

(2) Be familiar with the duties, tasks, work requirements and assessment standards of public security posts, master the laws and characteristics of security work in public security areas, and strengthen the security prevention of key posts.

(3) Do a good job in post training, military training and daily assessment of security guards in time.

(4) Make monthly work arrangements for the safety team (including training and study arrangements), and hold class meetings once a week and group meetings once a fortnight.

⑤ Regularly check the working conditions of each post, and patrol the post at night after midnight at least twice a week.

6. Lead the security team to cooperate with other management service departments to stop and correct all kinds of violations.

⑦ Be responsible for the housekeeping and attendance of team members.

Be fair, be civilized in words and deeds, be brave in correcting your own shortcomings, and accept work suggestions and opinions with an open mind.

● The responsibilities of the supervisor.

1. Preside over the work of this class, resolutely implement the work instructions of the management office, set an example, lead and supervise the whole group to perform their duties and do a good job in safety management.

2 before taking up the post, gather the safety administrators of this group, check the dress and appearance, and then hand over the shift as required.

3. Truthfully record the problems encountered and handled in this group's duty, and report major problems to the monitor and competent leader in time.

4. Be dedicated, law-abiding, self-disciplined, set an example and play an exemplary role.

5. Be familiar with the job responsibilities, tasks and procedures of each post, and master the laws and characteristics of regional safety management.

6. Understand the psychological state of the team members and report to the team leader in time if there are any problems.

7. Check the duty situation of each post in time, and correct any violation in time. Be responsible for the Group's serious mistakes in duty due to poor management, or serious violations of law and discipline in this class.

●: Safety responsibility

Job responsibilities:

1. Stick to your post, keep a high degree of vigilance, pay attention to discovering suspicious people, things and things, and prevent the occurrence of public security cases;

2. While on duty, criminals who commit crimes such as murder, arson, robbery and theft have the right to arrest and hand them over to public security organs, but they have no right to detain, detain, interrogate, confiscate property and impose fines;

3. Have the right to protect the scene, protect evidence, maintain order and provide information for criminal cases or public security cases that occur in the security area, but have no right to inspect the scene;

4. Stop unauthorized personnel and vehicles from entering the jurisdiction area according to regulations;

5. To verify and inspect the personnel, vehicles and articles carried or loaded within the jurisdiction according to regulations;

6. When on duty, if criminals resist or even retaliate, they can take justifiable defense;

7. Publicize the legal system, assist Party A in the "three defenses" work, implement various safety measures, report unsafe factors to Party A and the monitor in time, and assist in rectification;

8. Suspects who commit crimes can be monitored, reported and reported, but they have no right to investigate, detain or search;

9. Actively cooperate with other services such as cleaning, greening and engineering maintenance. , stop violations, prevent damage, can't stop report to the monitor (salute to stop violations first);

10. Be familiar with and care for the supporting public facilities, mechanical and electrical equipment and fire-fighting equipment within the jurisdiction, and skillfully use all kinds of fire-fighting equipment;

1 1. Be honest, adhere to principles, distinguish right from wrong, and dare to fight criminals;

12. Actively assist the public security organs to carry out various public security prevention activities or actions and strive to complete various services;

13. Seriously complete other tasks assigned by the leaders.

● Working standards for patrol posts

1. Dress neatly and uniformly, the hat is not crooked, the clothes are buttoned and well dressed. From the appearance, the clothes are free of dirt, oil stain and damage;

2. The appearance and appearance are clean and dignified, and there is no beard, but the hair is not ear-catching, but collar, and there is no visual comfort;

3. Wear equipment and articles in good order;

4. Patrol the park not less than 6 times during the day and not less than 8 times in the building; Patrol the park continuously at night, not less than 6 times in the building;

5. Make patrol records carefully, report all kinds of unsafe hidden dangers, engineering facilities, equipment and cleanliness in time and make detailed records;

6. In the process of patrol, residents should say hello and take the initiative to say hello. If you receive complaints or suggestions from residents, you should carefully record them and report them in time;

7. Focus on monitoring, tracking and recording key areas and parts (such as monitoring dead ends and computer rooms);

8. During the patrol, suspicious persons may be tracked and inspected until they are brought back to the security office for trial;

9. Keep close contact with the Security Department and all floors, and report relevant information in time;

10. Arrive at the site within 5 minutes after receiving the customer's telephone report; Report the case to the residents themselves and arrive at the scene within 3 minutes;

1 1. Be familiar with the use of various instruments and master the use skills;

12. Skillfully use all kinds of fire-fighting equipment and master the essentials of use;

13. Patrol in the park should pay attention to walking posture and posture, keep uniform and have a good sense of vision and image;

14. In case of emergency, follow the emergency handling procedures;

15. After the shift change after work, it is required to keep the clothes and hats in the public areas clean, tidy and tidy;

16. Patrol and check according to the designated responsibility route, climb to the top floor, and patrol downstairs in an S shape.

● Working standards of park doorposts

1. Dress neatly and uniformly, the hat is not crooked, the clothes are buttoned and well dressed. From the appearance, the clothes are free of dirt, oil stain and damage;

2. The appearance and appearance are clean and dignified, and there is no beard, but the hair is not ear-catching, but collar, and there is no visual comfort;

3. Complete a full set of handover actions at each handover, so as to be skilled, accurate and in place;

4. When standing, the posture is correct, the hands naturally droop to both sides of the trouser legs, the legs are slightly close together, and the distance between the legs should not exceed the distance between the shoulders;

5. Smile, be friendly and patient with residents and visitors;

6. The equipment is dressed neatly and orderly, and the visual experience is harmonious and natural;

7. Familiarize yourself with and remember the residents and their vehicles (including vehicle numbers) within the jurisdiction in a short time;

8. Say hello to the residents in standard terms;

9. Do a good job in visitor registration and keep in touch with patrol personnel in time;

10. In case of emergency, follow the emergency handling procedures;

1 1. When directing vehicles to get in and out, the actions should be unified, standardized and not stiff, and there should be no visual discomfort;

12. Be familiar with the use of various instruments and master skills;

13. Don't chat, joke or fight with all staff during the on-the-job period (except for normal work needs);

14. After the shift change after work, it is required to keep the clothes and hats in the public areas clean, tidy and tidy;

15. Patrol and check according to the designated responsibility route, climb to the top floor, and patrol downstairs in an S shape. ● Working standards for single building doorposts

1. Dress neatly and uniformly, the hat is not crooked, the clothes are buttoned and well dressed. From the appearance, the clothes are free of dirt, oil stain and damage;

2. The appearance and appearance are clean and dignified, and there is no beard, but the hair is not ear-catching, but collar, and there is no visual comfort;

3. Complete a full set of handover actions at each handover, so as to be skilled, accurate and in place;

4. When standing, the posture is correct, the hands naturally droop to both sides of the trouser legs, the legs are slightly close together, and the distance between the legs should not exceed the distance between the shoulders;

5. Fill in carefully, watch the handover record and complete it as required;

6. Memorize the situation of every household in this building;

7. Residents should take the initiative to say "hello" and "goodbye" when entering and leaving, and provide sliding door service to help the elderly, the young, the sick, the disabled and the pregnant;

8. During the shift, I am affable and smiling, giving people a sense of intimacy and comfort;

9. Do a good job in sorting out and delivering letters, newspapers and periodicals, be familiar with household subscriptions, and make records of sending and receiving;

10. Register visitors and keep in touch with the patrol personnel at any time, so as to keep abreast of the situation in the building;

1 1. The equipment is neatly dressed and the visual sense is harmonious and natural;

12. All staff members are not allowed to chat, laugh or fight (except for normal work needs) while on duty.

13. In case of emergency, follow the emergency handling procedures;

14. Skillfully use all kinds of fire-fighting equipment and master the essentials of use;

15. Be familiar with the use of various instruments and master skills; ;

16. After the shift change after work, it is required to keep the clothes and hats in the public areas clean, tidy and tidy;

● Working standards for vehicle management

1. The line type and section of the road are in harmony with the layout of the whole residential building group;

2. The road leads to the entrance of each residential building unit;

3. Without permission, foreign vehicles are not allowed to enter the jurisdiction;

4. Vehicles entering the property area are subject to the management of the property company;

5. All vehicles or trucks carrying inflammable, explosive, toxic or polluting substances are not allowed to enter the jurisdiction;

6. Vehicles entering this area must slow down, the speed shall not exceed15km, and there shall be no honking; (Except ambulances, police cars and fire engines)

7. All vehicles within the jurisdiction are included in the management scope of the property management company, so that one vehicle, one license and one vehicle license are complete and witnessed by the vehicle license;

8. The vehicle administrator is polite, enthusiastic and thoughtful;

9. The vehicle administrator is familiar with the owner's name, model, license plate number, room number and parking space;

10. The vehicle administrator should check the parking and condition of the vehicle at any time, and inform the owner of the vehicle within 10 minute if he finds that the door is unlocked, the lights are unlocked, and oil and water are leaking.

1 1. There is no accumulation of goods and road congestion in the parking lot;

12. The parking lot floor is free of water, oil, dirt, paper scraps and smoke.

13. The parking lot road is smooth without pits, sharp objects and metal nails;

14. There are obvious no-smoking signs in the parking lot, fire-fighting equipment and facilities are complete, and the functional integrity rate is100%;

15. The annual traffic accident rate within the jurisdiction shall not exceed 2%, and the loss accident rate shall be 0%;

16. The underground parking lot has bright light and high visibility, and the sight distance is more than 50 meters;

17. Temporary parking charge rate100%;

18. The text file of each parking space is complete, and the data accuracy rate is100%;

19. Vehicle registration in other places, with completion rate 100% and accuracy rate 100%.

● Cleaning supervisor

Under the leadership of the service center, responsible for the implementation of residential cleaning work, beautify and purify the living environment. Its responsibilities are as follows:

First, the on-site management of cleaning work, timely understand the thoughts and life trends of cleaning staff, solve difficult problems, and report to the service center supervisor regularly.

2. Implement the work inspection system in strict accordance with the cleaning management operating rules, cleaning standards and inspection and assessment scoring standards, including self-inspection, mutual inspection, supervisor inspection, spot check, service center regular inspection and other inspection systems, and the assessment results are effectively linked to employees' salaries.

Third, rationally allocate the number of cleaning tools and cleaning personnel in residential areas to ensure that there is no sanitary corner in residential areas.

Four, adhere to patrol residential areas twice a day, effectively stop all kinds of illegal phenomena, on-site supervision and cleaning work.

Five, regular inspection of shopping malls, shops, the implementation of the "three guarantees" responsibility, it is strictly prohibited to set up stalls and occupy the road.

Six, responsible for the arrangement and implementation of cleaning housekeeping work, organize a monthly cleaning situation analysis meeting, and summarize the cleaning work for a week.

Seven, responsible for the job skills training of cleaning staff.

Eight, responsible for the arrangement and implementation of the owner's family hourly service, to ensure the quality of service.

Lead the cleaning class to complete the temporary tasks arranged by the service center.

● The responsibilities of cleaners are as follows:

A, cleaning staff must clean the lobby, corridors, stairs and other places on time.

2. It is suggested that the owner should not place trash cans or bags in corridors, stairs and other public places. Please put them in the trash cans leading to the door of the stairs, so as not to affect the hygiene and block the passage.

3. If sundries are found in corridors, roofs or stairwells, the owner should be advised to transfer them to nearby garbage collection stations by himself. If the owner can't be found, the cleaning staff should not only clean up by themselves, but also register the situation in the service center notebook and report to the superior.

Four, such as the discovery of rooftop, patio and other public places of sewage, should be cleaned up immediately. Where it is difficult to clean up, you can temporarily pour oil residue to prevent mosquito breeding, and then study the treatment method.

If the sewers and manholes of this building are found blocked or damaged, they should be repaired quickly.

6. It is suggested that the owner should be especially careful when watering the flowers. Don't pour water outside the balcony, so as not to affect the floors below and the pedestrians below.

Seven, such as air conditioning or emitting a lot of hot air or noise, to persuade the owners to repair as soon as possible, so as not to affect neighbors and city sanitation, and according to the provisions of urban management, will affect the city reported to the administrative law enforcement organs.

Eight, when necessary, notify or verbally advise the owner not to throw garbage out of the window, do not throw debris that can cause siltation into the toilet basin and sewer.

Nine, if the upper owner's water pipe or canal is broken, resulting in the lower ceiling seepage, notify the upper owner to repair; If there is no result, it should be recorded in detail and handled by the superior.

Ten, if there is a disregard for the public health of the owners, after repeated advice is still not improved, should make a detailed record and report to the superior and the relevant health departments.

● Greening supervisor

Under the direct leadership of the director of the service center, he will be fully responsible for the landscaping work in residential areas, and his responsibilities are as follows:

First, assist in recruiting greening employees. Greening workers should adhere to the principle of "rich gardening experience", have a certain aesthetic level in greening layout planning, take knowledge and culture, good ideological and moral character and physical health as standards, and choose the best without favoritism.

Second, be responsible for on-the-job training of employees, organize employees to learn management rules and regulations, post responsibility system and explore garden art knowledge, and urge employees to abide by various systems.

Three, responsible for daily work arrangements, division of responsibility areas, the specific implementation of the work to individuals; Responsible for the balanced deployment of employees; Regularly organize pruning, weeding and shaping of big trees.

4. Responsible for the employee's attendance assessment and assist the director of the service center to conduct an assessment once a month, carefully check the area in which each employee is responsible, and evaluate the work situation of each employee fairly and fairly. If you deliberately conceal the facts, it will be regarded as dereliction of duty.

Five, daily patrol residential areas, check the maintenance of trees and flowers, watering, fertilization, pest control, pruning and other work, and make detailed records, as one of the basis of monthly work assessment.

Six, check the cleanliness of the staff dormitory, urge employees to do a good job in personal hygiene, dress neatly, so that the greening team can maintain a good image in residential areas.

Seven, visit the owner on a regular basis, help the owner beautify the room, provide technical and knowledge advice on planting flowers and trees, solicit suggestions from the owner on the greening of the community, make detailed records, and strive to implement the good suggestions.

Eight, responsible for political and ideological education, for employees with bad work attitude and not serious work, we should do ideological work patiently and carefully; Refuses to correct, put forward written opinions and report to the factory director for handling.

Nine, regularly organize employees to participate in fire training in the service center to help each employee meet the standards.

Ten, complete other work assigned by the service center supervisor.

● The responsibility standards for green chemicals are as follows:

First, be familiar with the green area and layout of residential areas, understand the basic knowledge and skills of three-dimensional greening, be familiar with the variety and quantity of flowers and trees, make full use of the development area, and rationally not only the variety and quantity of flowers and trees.

Second, flowers and trees should be cultivated and fertilized regularly, weeds and pests should be removed, branches and leaves should be trimmed and watered. Large shrubs should be endowed with lively shapes and enrich the greening content of the community. The decoration garbage will be removed by itself.

3. Understand the names, characteristics and cultivation methods of flowers and trees, and announce the names, planting seasons, growth characteristics and management methods. Put more precious, rare or matching varieties in appropriate places for residents to enjoy.

Four, keep the green clean and tidy, ensure no weeds, no sundries, no water shortage, no dead seedlings, no theft, lush flowers and plants.

Five, regularly check the green lawn in good condition every month, the growth of flowers and trees, and make detailed records.

Six, when the storm and typhoon come, do a good job of flowers and trees in advance, and take corresponding protective measures to prevent big losses.

Seven, check the patrol green space, it is forbidden to trample on the lawn, use the trunk to take out the garbage or dry clothes, once found, will be punished according to the relevant provisions of the rules and regulations of the service center.

Eight, maintenance of green water pump, motor, spraying equipment and other equipment, etc.

Nine, to provide urban greening services to the owners, shall meet the following requirements:

1. Arrive at the owner's home on time within the time reserved by the owner.

2. Bring your work permit when you come to the door, with warm attitude and thoughtful service.

3, according to the service center fees, turned over to the service center, shall not be misappropriated. Offenders will be punished according to company regulations.

4. Do not ask the owner for tips or benefits, or charge without receipt, or overcharge or undercharge without charge, and offenders will be punished according to the relevant regulations of the company.

5. Don't rummage or steal in the owner's house. Once found, immediately sent to the police station.

Ten, complete other tasks assigned by the monitor.

● Position: High-voltage foreman's direct responsibility:

1, be responsible for the electrical supervisor and complete the tasks assigned by the supervisor on schedule;

2. Strictly abide by labor discipline and other rules and regulations formulated by the company;

3. Under the arrangement of the supervisor, be responsible for organizing this group of employees to replace the normal lighting, fire safety exit lights and various control switches of all buildings/garages in the community. Maintenance and inspection of various switch boxes and meter boxes. At the end of September every year and before the Spring Festival, the street lamps and lampshades in residential areas are overhauled and cleaned to ensure that the intact rate of houses and supporting facilities reaches 90%;

4. Under the unified arrangement of the company's dispatching center, in accordance with the repair reporting process and on-site maintenance system, be responsible for the high-quality maintenance work related to special services such as high-voltage maintenance in the owner's home, and arrive at the maintenance site within 15 minutes after receiving the order, so as to ensure that the timely rate of zero repair and urgent repair reaches 90% and the qualified rate of quality reaches 95%;

5. Under the arrangement of the supervisor, be responsible for organizing this group of employees to complete the maintenance and inspection of all lightning protection and lightning protection devices in the community before the rainy season every year, and make inspection records. Responsible for the maintenance and regular inspection of all office electrical equipment and engineering power tools of the project;

6. Be responsible for supervising, assisting and guiding the employees of this group to provide services for residents in time according to the relevant regulations of the company and the project, ensure the maintenance quality, and take effective measures to improve the service. Responsible for arranging the weekly inspection of the magnetic card table of the residents by the employees of this group;

7. Under the arrangement of the supervisor, be responsible for connecting, disconnecting, checking and copying electricity during festivals, various gatherings, celebrations and temporary construction in the community;

8. Responsible for the daily inspection and monthly inspection of equipment and facilities within the jurisdiction, and report the inspection results to the supervisor;

9, responsible for leading this group of employees under the arrangement of the electrical supervisor for all kinds of electric power pipe network, tube well rainy season rainwater extraction and cleaning work;

10, under the unified arrangement of the operation and maintenance supervisor, responsible for the on-site implementation and recording of the handover and acceptance of the new project of this project;

1 1. Be responsible for assisting the supervisor to submit the renovation plan of equipment and facilities within the jurisdiction to the project manager, and be responsible for the specific implementation of the project rectification under the arrangement of the supervisor. Submit to the supervisor the comparison of various operation effects before and after the equipment renovation and update, as well as the experience summary of the renovation and update;

12, responsible for weekly inspection of equipment and facilities in the community under its jurisdiction. In case of special weather, it is necessary to strengthen the number of inspections and be responsible for various rescue work;

13, responsible for the daily use of professional technical data collection, inspection records and key management.

14, responsible for all the work related to the technical service quality standards of the Group and this specialty and assume corresponding responsibilities;

15, responsible for submitting the procurement plan of tools, household maintenance and electric tool maintenance materials required for electrical equipment/facilities maintenance to the engineering clerk before 15 every month, and assisting in filling in relevant forms;

16, responsible for cooperating with the operation and equipment maintenance supervisor to formulate various rules and regulations for equipment and facilities management in public areas;

17, responsible for the daily management and assessment of this group of employees, and submit the monthly attendance of this group of employees to the engineering clerk before the 20th of each month;

18, actively promote new technologies, strive to reduce energy consumption and save management costs;

19, responsible for putting forward reasonable suggestions for project management to the maintenance supervisor;

20. Under the command of flood control director, be responsible for leading this group of employees to carry out flood control work in rainy season in residential areas;

2 1, responsible for handling emergencies such as water cut-off, power cut-off, running water and fire alarm;

22. Actively cooperate with other groups in the department.

● Job title: Direct responsibility of weak current foreman:

1, be responsible for the electrical supervisor and complete the tasks assigned by the supervisor on schedule;

2. Strictly abide by labor discipline and other rules and regulations formulated by the company;

3. Under the arrangement of the electrical supervisor, be responsible for the daily inspection, supervision, repair/maintenance of the residential access control system, monitoring system, intercom system, three-meter remote meter reading system, fire alarm system, residential cable TV and satellite TV receiving and transmitting system, and report the inspection results to the supervisor to ensure that the intact rate of houses and supporting facilities reaches 90%;

4. According to the repair reporting process and on-site maintenance system, under the unified arrangement of the company's dispatching center, be responsible for the high-quality maintenance of special services such as weak current maintenance in the owner's home, and arrive at the maintenance site within 15 minutes after receiving the order to ensure that the timely rate of zero repair and urgent repair reaches 90% and the qualified rate of quality reaches 95%;

5. Responsible for the duty management of the satellite TV room in residential areas, and assist the relevant state departments to check and accept the equipment in the room and the received programs;

6. Under the unified arrangement of the supervisor, be responsible for the on-site implementation and recording of new project acceptance and outsourcing acceptance;

7, responsible for the supervision and management of the warranty work of weak current equipment and facilities in the community;

8. Under the unified arrangement of the electrical supervisor, be responsible for the regular trial operation of the fire protection system and equipment, and make operation records;

9. Be responsible for assisting the supervisor to submit the renovation plan of equipment and facilities within the jurisdiction to the project manager, and be responsible for the specific implementation of project rectification under the arrangement of the supervisor. Submit to the supervisor the comparison of various operation effects before and after the equipment renovation and update, as well as the experience summary of the renovation and update;

10, responsible for supervising, assisting and guiding the employees of this group to provide timely services for residents in accordance with the relevant regulations of the company and the project, ensure the maintenance quality and take effective measures to improve services;

1 1. Responsible for checking the equipment and facilities of the community under its jurisdiction once a week. In case of special weather, it is necessary to strengthen the number of inspections and be responsible for various rescue work;

12, responsible for the collection and management of professional and technical data for daily use;

13, responsible for all the work related to the technical service quality standards of this group and this specialty and assume corresponding responsibilities;

14, responsible for submitting the procurement plan of tools and home maintenance materials needed for the maintenance of weak current equipment/facilities before 15 every month and assisting in filling in the material procurement plan;

15, responsible for cooperating with the operation and equipment maintenance supervisor to formulate various rules and regulations for equipment and facilities management in public areas;

16, responsible for the daily management and assessment of this group of employees, and submit the monthly attendance of this group of employees to the engineering clerk before the 20th of each month;

17, actively promote new technologies, strive to reduce energy consumption and save management costs;

18, responsible for putting forward reasonable suggestions for project management to the maintenance supervisor;

19, under the command of flood control director, responsible for leading this group of employees to carry out flood control work in rainy season;

20, responsible for water, electricity, tap water, fire and other emergencies;

2 1, actively cooperate with the activities of other organizations in the department.

● Maintenance electrician's responsibility.

(1) Strictly abide by the company's employee code and various rules and regulations, obey the arrangement of the leaders, and undertake other engineering tasks in a planned way besides completing daily maintenance tasks.

(2) Study hard on technology and master the principle, actual operation and maintenance of electrical equipment in residential areas.

(3) Make the maintenance plan of the equipment under its jurisdiction, complete it on time with good quality and quantity, and fill in the record form.

(4) Actively cooperate with the electrician, return to the computer room unconditionally and quickly in case of an accident, and obey the command of the shift supervisor.

(5) Strictly implement the equipment management system and be on duty day and night.

(6) When the succession fails, the last shift must coordinate with the next shift to get off work, and the distribution equipment shall not leave the post when an accident occurs.

(7) Leave and compensatory leave shall be reported to the supervisor one day in advance, and the supervisor shall arrange suitable replacement personnel.

(8) Maintain the equipment once a month.

(9) Do a good job of cleaning inside and outside the class.

Responsibilities of the head of customer service department of property management company

I. Job responsibilities:

1, responsible for presiding over the overall work of the customer service department, coordinating and supervising the work of its employees.

2. Implement the policies and decisions of the company and the project manager, and be fully responsible for the daily affairs and management of the customer service department.

3, according to the rules and regulations of the management office, check, supervise and assess the service quality of employees in this department, and implement rewards and punishments measures. Continuously improve the service level.

4, command and adjust the work arrangement of the department personnel, responsible for making the work plan of the department, and organize their implementation. Arrange the work of the personnel in this department according to the specific situation.

5. Master the situation of the owners of the residential area, organize and solve the complaints of the owners in time, and report those that cannot be solved in time. No delay, no concealment.

6. Track the quality maintenance of houses in time and feed back the information to relevant departments.

7. Keep abreast of the payment of residential property fees and rents. , and timely organize the collection of property fees.

8. The leaders shall supervise and manage the front desk, water bar, clubhouse, project and canteen of the community.

9. Organize regular interviews with the owners, strengthen communication and contact with the owners, understand the needs and wishes of the owners, and take effective measures to solve them in time.

10, do a good job in horizontal cooperation with various departments.

Second, the daily work arrangement:

1. Go to work every day to check the maintenance record of the customer service department and the work log of the customer service assistant; Understand the work record, completion and follow-up of the department the day before, and arrange the work of the day.

Patrol the park from time to time every day. 2-3 Here, arrange personnel to solve the problems in time.

3. Follow-up and coordination of difficult warranty work in the early stage of repossession.

4. During the renovation, check one or two rooms of the renovation unit every day to see if there are any violations, find problems in time and solve them in time.

5. Handle the complaints of the owners and customers. Communicate and coordinate with all departments to deal with all kinds of problems in daily management.

6, daily check the completion of the work of each position.

7. Complete other tasks assigned by the management office manager.

Third, the weekly work schedule:

1, the weekly departmental meeting will be held on Monday, mainly for the summary and coordination of last week's work.

2. Organize department personnel to hold regular management meetings on Friday.

3. Deal with and solve the important problems complained by the owners and customers, report to the superior leaders in time if they can't solve them, and discuss the solutions with them.

4. Conduct daily business knowledge training for employees of this department at least once a week.

5. Arrange the front desk and customer service assistant to pay a return visit to the satisfaction rate of project warranty and maintenance.

6. Coordinate with department leaders to deal with problems in daily management.

7. Complete daily work and other work assigned by superior leaders.

Fourth, the monthly work arrangement:

1, make a monthly training plan, and strengthen the training of property management knowledge and service etiquette for employees of this department at least once.

2, statistics, summary of building facilities, equipment damage to the engineering department.

3, deal with some emergencies, according to the seriousness of the incident, make a report in time.

4. Check the completion of the monthly report on building conditions every month;

5. Complete other tasks assigned by superior leaders.

Seven. Responsibility and others:

1, responsible for the service quality of employees under the department.

2. Be responsible for the serious dereliction of duty of employees under the department.

3. Have the right to suggest rewards, punishments, promotion and demotion to subordinates.

4. The right to supervise and inspect the work of subordinates.

5. Other powers granted by the superior and other tasks arranged by the management office manager.