Responsibilities of the supervisor of property customer service department

The person in charge of the property customer service department shall be responsible for organizing the consultation on accepting customer suggestions, inquiries, complaints, decoration and other matters, replying or paying a return visit to customers according to the company's regulations, and preventing and handling non-compliance incidents; The following is my carefully collected job responsibilities of the head of the property customer service department. Let me share them with you and enjoy them.

Responsibilities of Property Customer Service Supervisor 1

1. Collect, sort out and archive all kinds of files of customer service department.

2. Make statistics and allocation of parking spaces in Jinmao Building, and handle the parking space application, cancellation and extension approval process.

3. System input and remind all kinds of paid service contracts.

4. Prepare all kinds of meeting minutes and other paperwork of the department.

5. Temporarily receive department visitors and answer customers' calls.

6. Other temporary work assigned by the leaders.

Responsibilities of the head of property customer service department 2

1. Organize the reception, handling, tracking and return visit of customer complaints.

2, according to customer complaints, responsible for feedback to the company and relevant departments of product quality, design, construction and other customer opinions, put forward relevant improvement suggestions.

3. Participate in handling customer crisis events.

4. Be responsible for the customer relationship management of the company and guide the development of customer activities.

5. Cooperate with the Group to carry out satisfaction survey and report the survey results to the Group.

6. Organize the preparation of the check-in plan of the project, and organize the check-in management of customers.

Responsibilities of the Head of Property Customer Service Department 3

1, responsible for presiding over the overall work of the customer service department of the project, guiding and adjusting the work arrangement of the personnel in this department, and making the work plan of this department;

2. Organize regular interviews with the owners to strengthen communication and contact with the owners;

3. Grasp the situation of the owners of the community, organize and solve the complaints of the owners in time, and report those that cannot be solved in time;

4. Keep abreast of the payment of residential property fees and rents. , and timely organize the collection of property fees.

Responsibilities of the Head of Property Customer Service Department 4

1, customer service, maintenance, decoration, management fee collection, business complaints and other service management work in the jurisdiction.

2. Organize and arrange personnel to inspect and record the greening, cleaning, equipment and facilities in the building and public areas every day.

3. Supervise the cleaning, greening and disinfection work of the community, and organize relevant outsourcing companies to hold working meetings regularly.

4. Cooperate with the project manager to handle, follow up and report the missing items and daily maintenance before and after the building is closed.

5. Organize personnel to collect the major arrears within the jurisdiction according to the process.

6. Guide, supervise and check the etiquette, courtesy, professional level and work skills of subordinates.

7. Formulate the work plan and goods demand plan within the jurisdiction, and ensure the implementation of the plan.

8, responsible for coordinating the relationship with other departments, so that the work can be completed smoothly.

Responsibilities of the Head of Property Customer Service Department 5

1, fully responsible for all the work within the scope of project customer service responsibilities;

2 responsible for the inspection and supervision of the daily service management of the community, and timely correct or report to the superior and relevant departments for the phenomenon that does not meet the reasonable requirements;

3. Responsible for the coordination and handling of complaints and disputes of community owners, daily contact, visit and consultation of owners, formulate and organize the implementation of communication plans of community owners at various stages, and actively strive for the understanding and support of owners.

4. Responsible for organizing the owner's check-in and decoration procedures, and filing relevant materials;

5. Be responsible for organizing and guiding the customer service personnel to receive and register the owner's application for repair, arrange the maintenance department to handle it at home in time, and do a good job in supervising and consulting the owner's handling results;

6. Responsible for the implementation of property management related fees collection plan;

7, responsible for the handling and resolution of emergencies;

8. Complete other tasks assigned by superiors.

Responsibilities of the Head of Property Customer Service Department 6

1, responsible for completing the on-site supervision of the 7000/ mail center, and checking the on-site risk, service attitude and service efficiency;

2. Follow up and report sensitive/unexpected problems in the process of customer service in time;

3. Update relevant business words and manuals in time; Optimize relevant training work, ensure the quality of employees' work, organize regular training and improve employees' service attitude;

4. Cooperate with superior leaders to continuously improve the customer service system;

5. Complete other tasks assigned by superior leaders;

Responsibilities of the Head of Property Customer Service Department 7

1, responsible for the management of the department, making the monthly and annual plans of the department and ensuring the implementation of the plans;

2, set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity;

3. Warm reception of business owners, timely and effective handling of all complaints, and make records;

4. Train and assess the employees of this department, and constantly improve their professional level and service quality;

5. Coordinate the relationship between this department and other departments, and rationally allocate human and material resources;

6. Responsible for the correction and tracking of unqualified services within the department, and constantly promote the improvement of property management and service level;

7. Be responsible for formulating various management systems, service standards and operating procedures of this department, and checking their implementation;

8. Keep abreast of the collection of property fees and urge subordinates to complete the collection of property fees in a timely and effective manner;

9, complete other tasks assigned by the leadership.

Terms related to the responsibilities of the head of the property customer service department:

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