Personal Work Summary Reference of Property Manager in the First Half of the Year

Time flies, and the hard work has come to an end. I have gained a lot of achievements in my work during this time. Let's make a work summary. The following is a summary of the personal work of my integrated property manager in the first half of the year. Let's take a look.

Personal work summary of the property manager in the first half of the year 1

Due to the transfer of the customer service manager, I was assigned by the company leader to take charge of the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, The work done in the first half of 2, especially during this period, and the next work are summarized as follows:

1. Strengthening the construction of departmental system

1. Due to the change of departmental personnel, combined with the actual situation, the division of work in this department is adjusted to strengthen management and improve work efficiency.

2. According to the actual situation that the management system of customer service department is blank, draft and revise the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And the application form will be re-made according to the unified standard and issued for use.

4. Hold regular meetings of all staff in the customer service department, summarize the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve work style and enhance service awareness.

5. Carry out targeted departmental training, organize the study of relevant laws and regulations such as Property Management Regulations and Property Law, so as to implement various systems.

6. Recruitment and training for new employees in Area B..

2. Charge management

1. Communicate with 52 households who demanded compensation from the property management company due to housing quality problems in the early stage. After many difficult negotiations and communication between the customer service department administrator, supervisor, manager and the general manager of the property, the group has approved and agreed that 35 households have been properly solved.

2. Pay off the property fees due in the first half of 2 for one month, with a collection rate of 92% and a collection amount of 37,214.65 yuan, excluding 17 households who refused to pay the property fees due to unsuccessful compensation in the previous period, and collect and report the property fees, heating fees and compensation amount. Details are attached.

3. Domestic income _ The planned income is 1, yuan. By the end of July, the income of * * * is 7,41 yuan, which is far from the planned income. The main reason is that the property management company is going to carry out some income-generating projects this year, such as distribution and picking up children for business households, but it has not been implemented in the first half of the year. Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, as the second phase of house delivery is also the opportunity to carry out domestic service, we will strive to generate 2, yuan.

4. The charges in the second half of the year are divided into three parts. One is to pay off 21 households that are overdue due to various reasons on June 3th. The second is to collect the property fees due at the end of July. In view of the characteristics that apartments are mostly renters, the payment is mainly made by telephone notification supplemented by written form; The third is to follow up the 16 households whose claims have not reached an agreement in the previous period, especially the 5 households who have been negotiating in the future, and strive to properly solve this remaining problem before the end of 27. The collection rate of property fees will reach over 99%, and the collection rate of heating fees will reach 1%.

iii. service management

1. sort out the archives and materials of the previous property, standardize the file borrowing system, arrange special personnel for management, and implement the borrowing registration system.

① reorganize the basic information of customers; Focus on summarizing the distribution of No.4 and No.5 apartments into a plan, separating the owners from the leased tenants for easy reference and daily management;

② update the contact information of the owner and the outsourcing units;

(3) make statistics on the data of maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) make statistics on the use of the keys, induction cookers and access cards in the previous period, verify the remaining quantity, find out the reasons for the defects, and make preparations for the future work;

⑤ sort out the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning work, prepare for sales, and implement regular vacant inspection system.

2. Repair the quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall crack, water immersion maintenance, floor crack, water leakage of shower screen, water seepage in the bathroom, sloping floor tiles in the bathroom, replacement of indoor door lock, maintenance of entrance door, maintenance of washing basin and other issues.

3. Deal with the claim for compensation for the damage to the floor and wall caused by the water leakage of No.4 # 87 caused by the broken faucet of the washing machine, and communicate with the owner and relevant responsible units for many times. In case of failure, write to the responsible unit to ask for a reply within a time limit. Now, a written reply has been made to the owner to restore the floor at the end of July. The same problem is handled differently for different responsible units, such as 5#56. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owners have fulfilled their responsibilities and safeguarded the interests of the property management company from loss.

4. Strengthen walking management, standardize daily lobby posts and building patrol work, organize collective building patrol for many times, find problems and deal with them in time. The problems that have not been solved in the near future will be photographed and sorted out in writing, transferred to relevant departments for treatment, and followed up by a return visit.

5. To manage the problem of raising dogs in the community, one is to issue a notice of "Strengthening the management of raising dogs in the community" and publicize the report telephone number; Second, please cooperate with the Democratic Square Police Station to clean up and rectify the owners who violate the dog-raising regulations and issue a clean-up notice; Third, a special elevator is set up to inform and guide pet carriers to take the cargo elevator and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should emphasize and intensify the inspection of the secondary decoration of apartment owners. Once found, we should ask the owners to stop work and go through the relevant decoration procedures in the property management company according to relevant regulations before we can start work. At the same time, we should ask the safety management department to implement strict supervision and management after work and at night according to the company's regulations on decoration operators.

iv. preparation for work in area b

1. communicate with the sales center of real estate group, obtain detailed information and floor plan of all owners in area b, and make preparations for house delivery in advance to improve work efficiency.

2. Think and prepare the procedures and materials needed for the handover of the house in Area B, improve and perfect the procedures for the handover of the house in Area A, and avoid the same mistakes and mistakes. According to the data in Area A, refer to the Property Law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the Group for instructions before preparing for printing.

3. enter the construction site of area b to understand the progress, conduct preliminary inspection on the completed projects, and start preparations for the formal takeover, so as to prepare for the smooth handover of the house on October 1.

4. In the second half of the year, carry out the overall handover and occupation of Area B, arrange the maintenance work after handover, and make a return visit.

5. Archiving of handover and occupation information in Area B, and management of key storage and borrowing.

V. Cleaning management

1. After taking over the management department, immediately make overall arrangements for the work according to the existing problems. First, arrange statistics on personnel division of labor, work scope, work standards, work schedule, work cycle and frequency, and conduct internal selection of the reorganized cleaning class. At present, two probation squad leaders have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned up before 8 o'clock in the morning, leaving the owners with clean and bright visual enjoyment.

the second is to improve and refine the working standards of apartments and commercial streets, and strengthen the cleaning quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas to save money and increase efficiency; Fourth, assist the warehouse manager to reasonably store and use the cleaning appliances and supplies, establish accounts, strictly register the warehousing and recipients, and sign the recipients, monitor and manager before leaving the warehouse, and control their reasonable use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management. First, conduct daily inspections on the current work of the cleaning class according to the assessment standards, and rectify the problems found; The second is to organize the squad leader to hold a work arrangement meeting to put forward new requirements for his work, so that the work is planned and summarized afterwards; The third is to hold regular meetings of all staff, make periodic summaries, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has obviously improved in terms of mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B.

to sum up, although I have made some achievements in the overall work of the customer service department during this period, due to time constraints, some work is still going on. My idea is to sort out and straighten out all the unfinished work in the previous period. The later work arrangement is mainly for the preparation of area B. At the same time, the existing rules and regulations of the company and the department are formulated and implemented, the work style of the department is improved, and on the basis of striving to complete the economic benefit index, the housing facilities and comprehensive service management of the community are improved step by step. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

personal work summary of the property manager in the first half of the year 2

with the guidance and help of the company leaders and the strong cooperation and support of all relevant units, the overall work of the property management company in the first half of _ _ _ has achieved certain results. For example, the environmental sanitation of the living quarters is good, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

First, the work in the first half of the year and the key tasks at present:

(1) Comprehensive management

1. With the goal of improving service quality and standardizing residential property management, we will strengthen management and conscientiously implement the residential property management system in line with the people-oriented purpose.

2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.

3. The housing allocation of 25 demolished tenants in the second district was completed openly, fairly and reasonably, and the old rented houses were vacated actively and properly, ensuring the immediate occupancy of the tenants.

(2), water and electricity work

1. Abolished the water inlet and outlet pipes of community roof water tanks, improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.

2. The debugging of the high-voltage power distribution device in the second district and the overhaul of the low-voltage main control switch in the second district have been completed.

3. Strengthen the maintenance and overhaul of power supply facilities, and make sufficient preparations to ensure the electricity consumption in the summer peak period of living quarters.

4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district and further improve the water metering device in the community.

(3), security and cleaning work

1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering at Dongmenggang in the first district are made, and the vehicle diversion management in the community is implemented to ensure the driving safety in the community.

2. Weeds in the residential area were thoroughly cleaned up, and the sanitary environment in the living area was improved.

3. Continue to strictly implement the management system of building decoration garbage disposal. It has changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.

4. At present, the key work is to strengthen the management of vehicles in the community. Second, continue to do a good job in cleaning up the sanitary dead corners and weeds in the community and eliminate the sanitary dead corners.

(4), greening work

1, the daily maintenance of greening in living quarters has been managed by special personnel.

2. More than 1, square meters of green land has been newly built in the living area, and more than 4, hedgerows have been replanted, which has greatly improved the green environment in the first district.

3. Some branches that affect power supply were pruned in time, which ensured the safety of power supply.

4. The dangerous trees in the living area were investigated and counted.

5. The plants in the green area in the living area were sprayed with pesticides in a large area to kill pests and diseases, so as to keep the trees growing well.

5. At present, the key work is to take active measures to ensure the planted turf to spend the summer safely, and prune the trees that affect the safety of power supply in time.

working ideas and plans for the second half of the year

(1) hydropower work

1. replacement of the main water supply valve in the third district.

2. overhaul of main water supply valve and water meter in the west of office building and garage, and renovation of some pipelines.

3. Improve the electricity metering device for single apartment as soon as possible.

4. cooperate with the head office to improve the capacity expansion of the distribution room in the third district as soon as possible.

5. Strengthen water leak detection and improve water recovery rate.

(II) Greening work

1. Continue to strengthen the daily maintenance and management of greening.

2. Clean up the dangerous trees in the living area to ensure the safety of the living area.

(3) Cleaning and security work

1. Continue to strengthen the management of sanitary cleaning work and deal with garbage removal in time;

2. Continue to strengthen the security work of the closed management community, and do a good job in the management of past posts and night patrols.

3. Do a good job in the removal and treatment of construction waste from 25 buildings in the second district and new houses in the third district.

4. The third district is under closed management.

(4) other

handover and acceptance work of newly-built houses in Area 1 and Area 3.

2. Allocation of old houses.

Third, I hope the company can solve the problems for this unit:

1. Allocate the greening funds for the second half of the year: At present, all the greening funds have been used up, and the greening work cannot be carried out normally in the second half of the year. However, the daily maintenance of dangerous trees, power pruning and greening is urgently needed.

2. (1) Increase the water and electricity maintenance fee and the quota of utilities for public facilities and offices. Water and electricity maintenance costs have spent 27 thousand yuan in the first half of the year; According to the work plan for the second half of the year, there is a problem of lack of expenses; The public security department and the production department have overspent the water and electricity charges in the first half of the year and used up the annual quota.

(2) Because it is not convenient for our company to manage and control the water supply and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water, electricity and expenses transferred to various departments and offices in the factory should not be included in the water and electricity quota for office and public facilities.

3. Allocate the salaries and funds needed for the implementation of the closed management of the three areas.

personal work summary of the property manager in the first half of the year 3

_ was an extraordinary year for our center. All the staff of our center always took "dedicating themselves to the school" as the purpose. In addition to maintaining normal logistics service, especially under the correct leadership of the head office in this year's undergraduate teaching level evaluation, the national seminar on logistics reform in colleges and universities, the once-in-a-century flood disaster, the double election meeting and other large-scale reception work, All the staff of the property management center are United, which provides a strong logistical support for the construction and development of the school. It is summarized as follows:

1. Undergraduate teaching evaluation

Five-year undergraduate teaching level evaluation and testing.