Hotel case study: what should the new guests do if they are identified as criminals wanted by Interpol?

case analysis

catalogue

First of all, the front desk case

Second, the guest room case

Third, the restaurant case.

Fourth, the vehicle case

V. Cases of guests falling down

Six, the fire case

First of all, the front desk case

1. Multi-role fraud: One evening, the phone at the service desk of a hotel in Beijing rang and the waitress answered it immediately. The other party claimed to be a friend of a Chinese-American who stayed in the hotel and asked about the Chinese-American. Xiao Yao quickly consulted the relevant information in the house registration and reported several names to him. The other party confirmed that one of them was the one he was looking for. Xiaoyao told him the room number of the Chinese American without thinking, 8 18.

After a while, the front desk of the hotel received another call. The caller claimed to be a "Chinese American" in Room 8 18, and said that a nephew named Xie came to see him. At this time, he is talking about a business deal and can't come back immediately. Ask the waiter to give the room key to his nephew and let him wait in the room. Xiao Yao who answered the phone readily promised.

After a while, a young man in a suit came to the service desk, claiming to be Xiao Xie and asking for the key. Xiaoyao saw it and thought it was really good, so he gave the key to room 8 18 to the young man without any worries.

In the evening, when the real Chinese-Americans returned to their rooms, they found a high-level password box missing, which contained a passport, thousands of dollars and some jewels.

The above is an ugly drama in which young criminals play "friends of Chinese Americans", "Chinese Americans" and "nephews of Chinese Americans" respectively.

A few days later, when the mysterious youth appeared in another hotel in the same way to engage in fraud activities, he was caught by the front desk clerk and front desk security guard who were highly vigilant and strictly observed the hotel rules and regulations and service procedures.

Evaluation:

Impersonation is a common trick used by bad guys to commit crimes in hotels. In contrast, the fraud of the young criminals in this case is really not very clever. As long as the receptionist is vigilant and strictly follows the rules and regulations, the embarrassment of criminals can be completely prevented.

First of all, according to the usual hotel regulations, in order to protect the situation of the guests who live in, their accommodation is strictly confidential. Even friends and acquaintances who know their names should ask their room numbers, and the receptionist should refuse. The alternative method can be to call the guest's room for the visitor or caller, and the guest can talk to the visitor or caller directly; If the guest is not in, you can ask the guest to leave a message or call to leave a message, which will be forwarded or conveyed to the guest by the front desk. This not only abides by the rules and regulations of the hotel, protects the situation of the guests, but also communicates the contact between the guests and friends and acquaintances. In this case, it is suspicious that the caller can't even name his friend, and the receptionist at the front desk should refuse this request.

Secondly, it is totally unacceptable for Chinese Americans to call the front desk and ask their nephews to wait in the room with their keys. Because according to the hotel regulations, anyone who has an accommodation card can get the key to enter the room. How to prove the legitimacy of visitors by "entrusting" an unidentified phone call? The receptionist easily agrees to others' "entrustment" with just one phone call, which obviously violates the service regulations and is very inappropriate. If the front desk can handle this second level well, there is still time to stop the crime fraud.

2. Guests exchange money at the front desk.

Actually, it's a cover for magic. The main means is deposit, and small money is exchanged for big money. The main skill is to smoke and smoke the waiter to distract or ask for a red envelope.

Case (1): There is something fishy about changing money in large amounts.

At 65438+ on the evening of October 29th, 2004/kloc-0, the security department received a report from the front desk staff: half an hour.

A, the cashier at the front desk, I don't know what happened, and I was short of 1000 cash. The security guard immediately replayed the surveillance and found a man in his forties coming to the front desk, demanding that the face value of 3,000 yuan in 50 yuan be changed into 3,000 yuan and 100 yuan. After the waiter changed the money, the man took the money and nodded. His left hand began to tamper with it (including 1000 yuan hidden in his palm), and then he put the tampered money back in front of the waiter and asked to change it into Hong Kong dollars or US dollars. When A replied that domestic guests did not provide foreign currency exchange service, the man asked to exchange 3,000 yuan back to 50 yuan face value. Because of A's carelessness (thinking that it should be no problem to put the money where she can see it after counting), she put it back in the cashier drawer directly without counting when recovering the money, and returned the cash with a face value of 3000 yuan just now from 50 yuan to him. After finding out the scam, the security office immediately notified all departments and conducted corresponding training, and finally reported it to the public security organ for the record.

[Analysis] The hotel is a service industry, and we have been making achievements while receiving training.

Establish the service concept of "taking guests as the center", but it is worth noting the hotel service.

Products should be mainly hotel products. In this case, the service of the receptionist is very good.

God is commendable, but he lacks vigilance. In the daily service of the hotel, we should pay attention to some

Guests who have no normal consumption but require other services should be vigilant, no

Give them a chance.

Case (2) Concealing the sky and crossing the sea

A man in a hurry walked into the hall and ran straight to the cashier at the front desk. "Young lady,

Give me 5000 yuan quickly. I'm anxious to wait! "Said as he pulled out a from me.

A cowhide envelope with a thick stack of RMB exposed, the cashier said, "OK.

Dear sir, how do you want to change it? "The cashier took the money from the man and was careful.

Count. The money counter has been checked, and there is no problem. "Oh, please change them all to 50 yuan. There is no need to check them. My money will not be counterfeit. " The guest still looks very anxious. "Just a moment, please." The cashier carefully counted out 100 50 yuan RMB and handed it to the man. The man took the money, counted it and put it in a brown paper bag. He was about to turn around when he suddenly turned around. "Miss, you'd better change it all into 100 yuan." Then he took the money out of the brown paper bag and gave it to the cashier. Because I counted the money myself, the waiter took the money this time, just counted it and put it in the cupboard. In a short time, 50 bills 100 yuan were handed to the guests, "Please keep them". The guest put the money back in the brown paper bag. The guest turned around and took a few steps, then turned around hesitantly, smiled at the cashier and said, "Miss, I'm sorry, I haven't made up my mind yet. You'd better change it to 50 yuan. Please, I have something special today. " With that, he took out the money he had just counted from the brown paper bag and gave it to the cashier. The cashier took the money again. Because he counted it twice, he put it in the counter this time, and gave the guests a recount 100 of 50 yuan's. After the guest received the money, he counted it again and put it aside. After confirming the correctness, he showed a satisfied smile: "Thank you, Miss, your service is really good." Then he strode to the door of the hotel. After the guest left, the cashier thought more and more wrong, and took out the money that the guest had just handed over and counted it in his hand. There are seven bills 100 yuan missing! The cashier was stunned on the spot.

[Analysis] This kind of fraud means using a special envelope with a sandwich inside or

Paper bags (places where you can hide a few bills), committing crimes alone. By changing money, when the front desk is busy, I repeatedly change different currencies in front of the cashier, and when the cashier is bored and relaxed, I can achieve the goal of "changing less for more". Mainly at the reception desk. For the prevention of such fraudulent means, the waiter should carefully count the number when changing money, and can only change money after confirming it is correct, and can't take it lightly. Notify the monitoring center immediately if any abnormality is found, and focus on monitoring such guests, so as not to give fraudsters the opportunity to exploit loopholes.

Case (4) Currency exchange

At 20: 30 on September 7, 2004, a guest with a foreign accent, Wang, smoked.

Ruyan came to the front desk and asked to deposit the money at the front desk. The receptionist told her that guests who don't stay can't.

After the inspection, Wang asked for accommodation and handed it to the front desk girl for 6000 yuan. At this time, the receptionist felt that she smelled smoke and was very uncomfortable. When she paid some money, she was distracted. She counted it four times and determined that it was 6000 RMB in cash, and then put the money in the drawer. Just then, Wang XX suddenly said that she couldn't be saved and asked to return the money to him. When the front desk lady took out 6000 yuan,

When Yuan returned it to him, Wang XX took it with both hands and didn't put it in his pocket or bag. At this time, he said that he would change the face value of 50 yuan into a large bill with a face value of 100 yuan (at this time, he had already withdrawn 2300 yuan without the attention of the receptionist). The receptionist saw that the 6000 yuan handed to him was not put in the bag, but returned it to her intact, thinking it was still 6000 yuan, and agreed to his request. After receiving the money, Wang XX said that he would not stay and walked out of the hotel door with the money.

[Resolution] After the incident, he reported the case to the public security organ and entered the hotel industry association.

Notice, at the same time, please brother hotel to investigate, if you find similar suspicious personnel.

Write it down and let us know. At the same time, the hotel has made a rule: guests exchange small bills for large bills.

Security personnel must be present before operation. Avoid similar losses from happening again.

Case (5) Red Packet Method

65438+On February 28th, 2003, a guest came to the restaurant of the hotel, calling himself Wang.

After dinner, he went to the cashier and asked the cashier to give him a red envelope of 10, saying that he would divide the red envelope at the end of the year. At the same time, he took out 8000 yuan and asked to change it into 100 yuan. After the change, he put all 8000 yuan into the red envelope, and later took out all the money in the red envelope, saying that he wanted to change it into 50 yuan denominations. This is repetitive. The cashier didn't find that Wang XX secretly hid some money (1300 yuan). He thought that the amount of 8000 yuan had not changed, so he changed it for him for the last time. Wang XX thought he had succeeded, but he was stopped by the security guard when he wanted to leave the hotel after changing money.

Analysis: It turned out that Wang XX didn't pay attention to the cashier when changing money at the cashier.

The action of secretly putting some money into the trouser pocket was clearly seen by the controller on the monitoring.

When Wang XX was leaving, Chu informed the public security guards to stop him on the spot, took him to the fire center for questioning, and called "1 10" to call the police. The late King XX returned the cheated 1300 yuan, and was investigated for criminal responsibility by judicial organs according to law.

Remarks: (1) It is not convenient unless it is a guest.

(2) In order to provide convenience for the guests, security personnel must be present.

Second, the guest room case.

1, burglary by climbing the window (doors and windows are unlocked)

2. Being robbed during the hotel stay (criminals followed the guests into the room, bound their hands and feet, sealed their mouths, stole cash and valuables and fled the hotel).

3, fishing theft (ground floor room, criminals use bamboo poles to pick guests' clothes or other valuables)

Deceive the cleaner and treat the thief as a guest (waiter: please come and clean it later. I need to prepare some very urgent information. The cleaner left without checking the room card. The real owner came back in the afternoon and found something lost. )

5. The articles in the guest room were stolen (the wine, murals, handicrafts and computers equipped in the guest room were stolen by the guests and left directly without checking out).

6, high-tech crime (chewing gum in the keyhole)

Mr. and Mrs. Liu stayed in a hotel 1 1 12 during the Golden Week.

On the third morning, I bought some local products and put them in my room. At noon, I went to a famous local restaurant to taste delicious food. When the young couple hurried back to the hotel to pack their bags and go home, they found the room in a mess. Someone came into the room when they went out for dinner and took away the valuables in the room! Mr. Liu realized the seriousness of the problem and immediately notified the security department of the hotel. Security personnel arrived at the scene. After verification by Mr. Liu, a platinum necklace and a notebook computer were lost, with a total value of more than 20,000 yuan. Asked if Mr. Liu gave his room card to someone else, Mr. Liu was very sure that it was just a room card, and he always took it with him and brought it to the door when he left the room. There is no balcony room on the eleventh floor. Where did the thief come in? Security guards checked the scene when they looked at the surveillance video, which showed two men pushing through the door. After careful examination, I found traces of chewing gum on the door. When Mr. Liu came back from shopping, the security personnel suddenly realized that he was being followed by thieves. After Mr. Liu opened the door, he took advantage of his inattention and stuck a ball of chewing gum on the magnetic card lock of the room door. When Mr. Liu put down his things and went out for dinner, he thought that there was a reset device on the hotel door, so he took it with him and left in a hurry without verifying whether it was closed properly. Looking at the video further, the picture confirms this inference: since Mr. Liu moved in, two men have been wandering and stepping on the floor. When Mr. Liu came back from shopping, he followed him. When Mr. Liu wasn't looking, he stuck gum on the magnetic card lock. When Mr. Liu walked out of the door, he thought the door had been closed and the gangster broke in?

[Analysis] Room theft often occurs in hotels, and criminals use various means to commit crimes, which are tried and tested. The occurrence of the case caused property losses to the guests and brought extremely bad negative effects to the hotel. Before committing a crime, criminals will step on the floor, observe, take advantage of the time difference when guests go out, and open the door by various means, or even the room is easy to climb, or break into the house without closing the doors and windows. In order to prevent the room from being stolen, security personnel should patrol well, take the initiative to check suspicious personnel, and promptly dissuade those without room cards. At the same time, the monitoring center should always pay attention to the situation of the floor where the guest room is located and deal with the problems in time. The floor attendant should have a high degree of vigilance, pay attention to asking suspicious people or notifying the security department, and promptly remind or close the doors and windows of the guests.

Remarks: (1) Criminals have been to the scene more than once and are familiar with the crime environment;

(2) The monitoring facilities are in good condition and the monitoring personnel have a strong sense of responsibility.

(3) When customer service personnel find suspicious personnel, they should ask and inform relevant personnel in time, and keep a high degree of vigilance.

(4) Standardize operations to prevent criminals from taking advantage of loopholes.

(5) Security personnel should pay close attention to those who bring things in and out of the hotel.

(6) Regular patrol and inspection

(7) Regularly clean the information of the door lock.

7. Strictly plug service loopholes

The loopholes in hotel service have created opportunities for gangsters. How to recover and deal with the loopholes after they appear depends on the assistant manager of the hotel lobby.

In the morning 10, 1904, Mr. Wang claimed that 10,000 yuan in cash was stolen from his room. After receiving the report, the manager on duty immediately rushed to the scene with xxx, head of security department and xxx, head of housekeeping department. According to Mr. Wang, when he returned to his room after finishing his official business, he found that the suitcase on the luggage rack was pried open, and the contents were messy, and the cash of 10 thousand yuan in the inner layer was missing. Mr. Wang suspects that someone has entered his room to steal. Ask the hotel to give the processing result. On this matter, the manager on duty and the heads of various departments started a series of investigation activities.

1. Ask the guest to recall the origin process, fill in the lost and stolen records in detail, and ask if the guest needs to call the police. If necessary, we can help from the side. However, Mr. Wang said that he was unwilling to call the police.

2. Please ask the housekeeping department to assist the security department to investigate all the waiters who have entered and left this room, and each waiter will write a story.

When Mr. Wang is not at the reception desk, check whether anyone else has taken the room key. Xxx, the receptionist at the front desk, said that he received a phone call from Mr. Wang who claimed to be a guest of 1904, saying that his friend was at the front desk now and wanted to enter his room. He can't come back because of something important. Please open the door for him. In order to confirm the guest identity of 1904, the receptionist asked him to give his ID number, and the other party answered fluently. The receptionist opened the door for the guest's friend without checking the documents.

When the guest came back, he completely denied that he had called back. It makes people wonder whether the guests are singing a duet or have something else to hide. Mr. Wang insisted that the hotel compensate him for the loss. The manager on duty made it clear to Mr. Wang that the hotel could not make compensation until the responsibilities were clearly defined. If the hotel is not at fault, it should not be liable for compensation. The guest threatened that if the solution was not satisfactory, he would disclose it to the media. The manager on duty suggested that the guest should hand this matter over to the police, because only the police have professional analysis and solving ability, which is incomparable to the hotel security department. But Mr. Wang still insisted on refusing to call the police. And make a scene in the lobby, the manager on duty asked him to stop making noise immediately, otherwise he would call the police on the grounds of disturbing public order. In order to avoid affecting other guests, he was taken to the wing of the Pearl Gallery, and a steaming food was prepared by the western restaurant and given to Mr. Wang. After a calm dialogue with Mr. Wang, I was moved and understood by reason. Instead, the guest asked the hotel to issue a certificate to prove his loss and compensation in the store. According to the requirements, the total management value of the day is as follows:

certificate

Mr. Wang in room xxx claimed that the cash in his room was stolen, and the hotel handed it over to the police and obeyed the police's handling results.

After the guests get the certificate, they won't object again. test

The procedure of getting the key at the front desk is not perfect. It is thoughtless for the receptionist on duty to determine the identity of the guest only by the ID number. The guest's friend didn't check his papers when he took the key. The manager on duty suggested that the reception desk should fill in the Notice of Authorization for Key Lending and strictly implement this procedure. This kind of telephone authorization is no longer acceptable. Because it is difficult to distinguish the voice of the guest from his real identity on the phone, it is not advisable to just check his ID number. If the guest really needs it and can't come back, you can ask him to fax a key transfer authorization notice signed by him. Then check the signature style, and check that the certificate of the key taker is consistent before issuing the key.

8. What exactly do valuables mean?

On June 6, 65438, Mr. Gao, who came to Zhengzhou from Nanchang to do real estate business, moved out of Xuefu Hotel at Taoyuan Road, Daxue Road, because three days ago, Mr. Gao's two mobile phones and 1000 yuan in cash disappeared during his stay. Mr. Gao asked the hotel to compensate for the property lost during his stay in the hotel, but he was rejected. The police station suggested that Mr. Gao ask the Consumers Association for help. The Municipal Consumers Association said that because the matter has been filed, the Consumers Association cannot intervene and wait for the public security organs to solve the case.

On June 3rd, I checked into Xuefu Hotel at the intersection of Daxue Road and Taoyuan Road. 1 1 I woke up in the morning to find that the bag next to the TV was gone and the door was not pried open. There is a Nokia mobile phone, a PHS, and 1080 yuan in cash, ID card, contract, etc. The hotel should pay for all my losses. "Mr. Gao Minggen of Nanchang said. Liang, the person in charge of Xuefu Hotel, said that if something is lost in the hotel, the hotel is willing to take out 700 yuan as compensation, free the room charge for these two days, and need to sign a non-investigation agreement. Because it is uncertain whether the guest really lost something, it is impossible to compensate in full. A responsible comrade of the Municipal Consumers Association said that it was difficult for the Consumers Association to deal with these matters. First of all, as far as Mr. Gao is concerned, he has reported the case to the public security organ. According to the Consumer Protection Law, criminal cases are beyond the acceptance authority of consumer associations. To a greater extent, passengers have no evidence to prove that their interests have been harmed, which also increases the difficulty of mediation by Consumers Association. Consumers association can only mediate as much as possible, but the result may not be satisfactory to both sides.

Mr. Gao's situation shows that there are loopholes in hotel management. The hotel said that valuables should be registered, but the hotel didn't say what valuables were. Guests are generally defensive, so it is understandable to bring something with you. The hotel can't say that because Mr. Zhu is not registered, there is no responsibility at all. Therefore, as a hotel, we should consider adopting a more flexible way, which not only "protects" ourselves, but also avoids the "dumb loss" of consumers.

9. Major hotel cases.

65438+1At about 23 o'clock on July 8, 1999, a robbery and rape case occurred in a hotel in Dalian. The suspects Bai Ye, Wen Qing and Zhao Aijun entertained with the waitress in a nightclub and took them to the hotel 1709 to have sex. In the room, Zhao Aijun suddenly threatened the two victims to take off their clothes with a fruit knife. Then the three suspects tied the hands and feet of the victims with ropes prepared in advance, snatched the credit cards from their bags and forced them to tell the password and the location of the temporary rental house. That night, three suspects gang raped two victims. At 8 o'clock the next day, Zhao Aijun took care of the victim in room 1709. Bai Ye and Wen Qing rushed into the rented houses of the two victims respectively, swept away the cash, bankbooks, credit cards and other things, and took all the RMB 66,000, USD 1300 yuan and HK$ 4,200 taken out from several banks as their own. In addition, in May and June of 1999, Bai Ye, together with others, used similar means to commit robbery crimes in several hotels in Shenzhen, Dalian Economic and Technological Development Zone and Ganjingzi District, and robbed more than 10 waitresses, equivalent to nearly RMB 300,000.

Analysis: The reason why criminals have repeatedly robbed and raped hotels shows that there are many worrying problems in the public security management of the hotel industry. Strict appearance, lax interior and poor public security management are common problems in most hotels. Although it is guarded by security personnel to maintain public order, it seems orderly and gives people a sense of security, but its interior is extremely empty in public security management, and there are almost no responsible personnel. In order to cater to the psychology of guests, the hotel tries to avoid "disturbing" guests. In the above-mentioned cases, the suspect committed the crime for more than ten hours, but he can commit robbery and rape unscrupulously as long as he hangs a "Do Not Disturb" sign outside the guest room door.

Therefore, strict check-in procedures, loose outside and tight inside, strengthen the safety factor of hotel accommodation. The criminal cases in the hotel not only brought fear to the guests and discouraged them, but also directly affected the image and economic benefits of the hotel. In view of this, we should improve the check-in procedures, carefully check the valid documents, serve the guests warmly and manage them carefully, and never let them go. At the same time, corridors and other areas should be patrolled by special personnel, and prevention and service should be organically combined to achieve the best public security effect.

10, employee theft

On the afternoon of July 22nd, around 13: 00, the concierge staff helped the guests with their luggage as usual. When he was waiting for the guests to check in and leave at the reception desk, he suddenly found a package in another corner of the reception desk. He was inexplicably excited. From experience, he knows that this is a considerable amount of cash. Little brother walked slowly over and looked around at the same time. The guests and staff were so busy that they didn't notice his behavior at all. They quickly put the money in their pockets, pretended as if nothing had happened, and put the luggage into the room with the guests. At about 0/6: 00 pm/kloc-,the security department received a message that a guest found himself lost.

After purchasing a package of cash of about 20,000 yuan, the security department immediately launched an investigation. According to the guest's memory, the cash may have been lost at the front desk. Through the surveillance video, the investigator found that the little brother on duty that day was suspicious and quickly came to his residence. Finally, the younger brother explained what happened and recovered 20 thousand yuan in cash. The hotel removed the younger brother from the list, fined him 5,000 yuan and deducted the bonus of the month.

[Resolution] In this case, if the younger brother can give the cash he found to the lobby manager or return it to the guest, he will definitely get the appreciation of the guest and the reward of the hotel. However, the younger brother failed to resist the temptation of 20 thousand yuan and finally made a serious mistake. The occurrence of this incident sounded the alarm for us. At ordinary times, it is necessary to strengthen the education of employees' code of conduct, and at the same time strengthen employees' legal concept, so that employees can clearly realize that a small thing they think is a hotbed of illegality, so as to strictly restrain themselves, and at the same time strengthen supervision over managers to prevent such incidents from happening.

Third, the restaurant case.

1, cheat to eat (three people went to the restaurant to eat, ordered good wine, good food and good cigarettes, two of them left early, and the last one asked the waiter to look after my bag. I went to the bathroom and ran away. The waiter opened the bag and found that it was full of waste newspapers. )

2. Cheat money (exchange money)

3. Cigarette fraud (changing cigarettes)

4. Use the wedding banquet to steal more people.

Restaurant theft

On May 6, 2002, a neon sign with the word "Xi" was hung in the luxurious restaurant of a hotel, and music symbolizing celebration was played. An old couple held a banquet for their relatives and friends in a restaurant to commemorate their golden wedding. A ceremony table was set up at the entrance of the restaurant, and plates of peaches were placed. A woman of about 30 years old was specially set up by the guests to greet relatives and friends and remind them to sign autographs as a souvenir. Because they are familiar with each other, many guests entrust their wallets to the lady for safekeeping, and the lady puts them all on the chair behind her. When the banquet drew to a close, all the guests gathered around the elderly bride and groom and took photos under the "hi" neon lights, which was very lively. The lady on the ceremonial stage looked anxiously at the guests scrambling to take pictures, and she also wanted to leave this unforgettable scene. At this moment, a middle-aged woman came from the door and said to the lady, "Go and take pictures! I'll watch it for you. " The lady at the signature desk left her important post without any doubt and scrambled to take a photo with her master. Afterwards, the lady said that she thought the middle-aged woman was a waiter in the restaurant. Because the signature desk was not far from the photo location, she did not consider the safety issue at that time. Just as she left, two wallets disappeared. After the party, the owner of the wallet found this when he came to get his wallet. At first, the shopkeeper and the hostess thought that the restaurant staff had stolen the bag. After repeatedly explaining that hotel service personnel must wear the prescribed uniform and wear famous brands on their chests, the misunderstanding was eliminated, but the lost bag could not be found.

5, food deterioration caused by guests have loose bowels.

Who will pay for the loss caused by food poisoning in the hotel?

When Wang contracted the hotel, he invited relevant departments, friends and classmates to attend the opening ceremony in order to win the brand effect of the hotel. After that, he laid down ten tables of banquets. Unexpectedly, a table of guests had symptoms such as abdominal pain and vomiting, which was diagnosed as food poisoning by the hospital. After treatment, they spent more than 6000 yuan on medical expenses. Afterwards, some of the victims were friends of Wang, who admitted that they were unlucky, while others asked Wang to pay for the treatment. Wang thought it was a free treat, and he has spent nearly ten thousand yuan for it. The food poisoning was an accident, and it is not appropriate for him to bear the liability for compensation. So who should bear the liability for medical expenses?

Comments:

First of all, it depends on whether this kind of banquet is a commercial act. Operators refer to legal persons, other economic organizations and individuals engaged in commodity management or profit-making services. It can be seen that judging whether a behavior belongs to management depends on whether it is engaged in commodity management or profit-making services. In the final analysis, Wang manages hotels to engage in "for-profit services" and entertains relevant departments and relatives and friends for promotion, which is of a management nature.

Secondly, see if eating for free is a consumption behavior. Leaders of relevant departments, relatives and friends go to eat, which is essentially to accept consumption and services and be in the position of consumers. Judging from the guests received by Wang at that time, they could only belong to consumers. Judging from the Law on the Protection of Consumers' Rights and Interests, the law does not restrict that only obvious investment transactions can become consumers, and the key lies in the cooperation between operators and recipients. In this case, Wang sent an invitation to invite relevant leaders, relatives and friends to go, indicating the same and consistent meaning, which formed the de facto nature of the service contract, and the nature of the service contract determined that both parties could only be operators and consumers.

From the above analysis, free eating belongs to business, and those who participate in eating belong to consumption. Then Wang must bear the liability for damages.