How to work in a travel agency without experience?

Months. This is my first formal job in society, and I have started a life completely different from that of a student, so I cherish this opportunity very much.

Overview of the travel agency

XXX Travel Branch is located in XXXX and is affiliated to the XXX Travel Agency. It was approved by the XX Municipal Tourism Bureau and registered with the Industrial and Commercial Administration Bureau in May 2001. A domestic tourism enterprise that is officially listed for business and operates domestic tourism services and related businesses. It is a rising star in the XX tourism industry. Since the opening of XXX Travel Agency, the number of group groups and ground connections have ranked first for two consecutive years.

During the internship period, I mainly focused on planning and adjusting work (assisting in planning and adjusting work). There is no doubt that the Planning and Regulation Department occupies a central position in travel agencies. Because the planning and adjustment business connects the inside and outside, and affects the whole body, it is a nerve, so it is very important. The holiday travel agency I work for is a ground pick-up agency, mainly engaged in ground pick-up tasks. There are many ground-based routes, such as:

Nanning, Detian Waterfall, Tongling Grand Canyon, Beihai six-day double flight tour

Zhangjiajie, Mengdong River, Fenghuang Ancient City double flight five-day tour Tour

Eight-day double flight tour to Chengdu, Jiuzhaigou, Huanglong and Mount Emei

Six-day double flight tour to Xi’an, Huashan, Luoyang, Kaifeng, Zhengzhou, etc.

And receive The tasks are mainly carried out jointly by planning and dispatching personnel and tour guides. Tour guides carry out tourism activities with tourists, provide tour guide services during the activities and coordinate with relevant departments... The planning and dispatching of travel agencies is the production scheduling of travel agencies, which team should go and which team It’s time to book tickets, which team should return, etc. The tasks of the planning and dispatching personnel are to be responsible for arranging the food, accommodation, transportation, travel, shopping and entertainment activities of the team and individual guests in accordance with the company's requirements, and to implement all of them. Including the implementation of several star hotels for accommodation, daily dining standards, bus, train and plane tickets, as well as tickets for each tourist attraction, etc., to ensure that tourists can complete their travel activities smoothly and safely.

Internship Situation and Experience

I felt particularly excited on the first day of work. I felt that I had finally bid farewell to my student days and entered the society, and could spend the money I earned. There was a feeling in my heart. Looking forward to the feeling of freedom, I arrived at the work unit at 7:30. Although my work is relatively complicated, I just feel very comfortable. I have been running around in the air-conditioned room all morning. It is not hot at all and I am in a very happy mood.

Maybe it’s because the fresh feeling has passed, but I feel very tired from work just after a week. In the first few days when I started working, it kept raining, so I didn't feel hot on the way to work. But after a while, it stopped raining, and the feeling on the way to and from get off work became uncomfortable. Especially when I get off work at noon and go to work in the afternoon, the outside temperature is around 37°C, which makes it feel very hot even in the dormitory. When I arrived at work, I was basically sweating all over, and then I felt sticky all afternoon. Because I am assisting in the planning and adjustment work, I organize materials every day, answer customer calls, etc., and I cannot misplace any of the materials, because materials of different natures have fixed locations, which makes them easy to find. If the planning and adjustment is because of You should have realized there was something wrong with your work when the material was not found and it came to you. Although they wouldn't say anything, I felt that a college student would make mistakes doing such work, and I felt very guilty. Of course, I still learned a lot of things that I couldn't learn in school during my one month here. For example, if you feel that there is not much interest in this class at school, you will skip the class. But when you go to work, you can't choose to avoid it just because you don't want to go to work, and you absolutely can't be late and leave early. Because this is my job and it is my obligation to do it well. Therefore, you must have strong work perseverance in actual work.

From this one-month internship, I deeply felt the role of optimal allocation of resources and coordination in economic life. The planning staff of travel agencies are generally selected from those with rich travel experience and can face and handle the affairs of any group.

Because from the perspective of marginal cost, as the familiarity with the work deepens, the work efficiency of scheduling will be further improved, so that the quantity and quality of services provided per unit time will be greatly improved. In addition, as work efficiency increases and the workload of metering and adjustment increases, the cost he pays will decrease. This will be of great help in making all expenses reasonable and improving the quality of service to customers. Therefore, planners must have high professional quality; they must be particularly familiar with tourism business operating procedures; they must be able to obtain the best tourism fees and prices; they must reflect the travel agency's comprehensive and meticulous tourism activities; in this way, in unit time The results of their work will be greatly increased.

For a planner who is familiar with travel routes and related arrangements, when a travel team is hired, he must first consider the travel route and choose what kind of route can satisfy customers and reduce the company's costs. Minimizing it is something they must consider. The planners who are familiar with this route will give the answer quickly, because they are very familiar with the route and transportation methods that the team will take. For a new planner, he needs to consult about transportation and related routes before he can give an appropriate answer. Their opportunity cost in this link is relatively small.

After deciding on the route, you must consider the issue of food and accommodation along the route. Some hotels are partners of the company, so there is no need for planners to make reservations in advance. However, in many cases, hotels are booked temporarily and need to be booked. This requires taking into account the familiarity of the hotel on the route and the commission on travel expenses. It is easy for experienced planners to find the right price. , because they and the hotel are both "strange" old customers, and the relevant prices and commissions are very clear. But it is a bit difficult for novice level planners. First of all, they don’t know how many hotels there are on the route this team passes. In addition, even if they can find a hotel, it depends on whether there are rooms that can accommodate your tourists. The most important thing is the issue of commission on funds. Planning personnel often miss suitable hotels due to funding issues. Therefore, in this link, experienced planners can greatly reduce costs and improve work efficiency.

Summary

The short month ended quickly. In actual work, I realized the importance of tourism to the region and even the country. With the development of society, Development, tourism has become one of the strongest and largest industries in the global economy. The industrial status and economic role of tourism in urban economic development have gradually increased. The role of tourism in stimulating urban economy, driving social employment, and promoting culture and environment has become increasingly apparent. With the development of our country's national economy, the opening and improvement of national policies, and the continuous development of tourist attractions, the number of travel agencies in our country has grown rapidly, and the service quality has also continued to improve.

I gained valuable work experience after being there for a month, which will help me enter my work role in advance when I am about to truly enter the society. It also provides a good reference for future work intentions