Summary of personal practice of customer service

Personal Customer Service Practice Summary (5 Selected Articles)

A period of internship life is coming to an end, and I must have absorbed many new ideas. At this time, it is necessary to write an internship summary. But what are the requirements for internship summary? The following is a summary of my personal practice in customer service (5 selected articles), for your collation. Welcome to study and reference, I hope it will help you.

Personal practice summary of customer service 1 Step into Tianyuan Gate with a sincere and excited heart. After a week's internship, I have some feelings about Tianyuan more or less. Manager Zheng is very handsome, Secretary Zhang is lovely and kind, colleagues are warm and sincere, and the dishes cooked by the aunt in the kitchen are delicious. This has undoubtedly created a pleasant working environment for all of us.

In addition, the biggest feeling about work is that "attitude is everything". After three days of customer service, my main job is to call potential customers, convey information and communicate. I feel very tired to make more than 100 calls every day. But as long as you learn to adjust yourself and treat customer service with positive thinking, customer service is also a very happy thing, and you can learn a lot from it.

On the first day, driven by curiosity and freshness, I made a phone call all day, not tired at all, but also with a sense of accomplishment. Because I learned a lot of telephone skills and practiced communicating with people; It also records the number of many potential customers. So the first day ended easily and happily.

I felt much better the next day, because there was nothing exciting and exciting on the first day, and there was nothing new to learn, so I was slow and depressed from the beginning. But when I felt that I couldn't be so decadent, I thought of a small way to treat every phone call as a telephone interview. This made the telephone call very efficient, and actually recorded 14 potential customers, 5 more than the previous day; And exercise yourself. Perhaps this is the attitude that determines everything and the role of positive thinking.

On the third day, it was a dull day. On this day, I can face the day's work with a normal and correct attitude and method.

Generally speaking, the first week of internship was very rewarding, and I will make persistent efforts.

Customer service two people practice summary 20xx hot summer, we could have enjoyed the cool air conditioning at home, enjoyed all kinds of cool drinks made by my mother, and enjoyed the leisure feeling brought by the whole holiday, but I didn't, because as a student who is about to become a junior, if he doesn't have any social work experience, he will be quite unaccustomed when he really goes to work in the future, so that he will be eliminated by this society. So, when the bell rang at the end of the exam, I began to struggle on the road of recruitment.

Recruitment process:

First, find the way to apply. I searched many recruitment websites online. Originally, my ideal job was to find a job related to logistics, and I didn't even have to pay my salary. However, I found that such low requirements still made me unable to find a suitable logistics company, and I was generally unwilling to accept a summer job. After I submitted several resumes hopelessly, I gave up, not because I didn't insist, but because it was quite difficult for me to find such a job at my present stage.

So, I took to the streets and went door to door to look at the recruitment information of various stores. If so, I immediately went in and asked, "Do you want a part-time job?" "Sorry, we don't take part-time jobs." "We need more than one year's work experience!" "Can you adapt to the night shift?" A few heartless words made me have no motivation all afternoon, so I walked the whole street. I turned around and found that there was no job worth waiting for, which made me very depressed. So I went back to school angrily, so I found a part-time job on the Internet. In fact, there are many such jobs on the internet, and what attracts me is the promotion work. Although some units said that the requirements were higher, I still made a lot of calls. In other words, I found a job that I was satisfied with, but when I got there, I found that countless people were satisfied with the job. I'm just a small applicant. As long as I don't meet a little bit, there is still a long queue to replace them! For example, the job I value very much, because one day there was a time conflict, they never gave me any reply, and the world is so realistic. This makes me quite desperate for the whole society. Is it so difficult to find a satisfactory job?

Workflow:

However, God still cares about me. I accompanied my classmates to apply for a job that day. I was originally a small role, but I filled out an application form with a try, and I didn't care much because there were many competitors for this job. To my surprise, a few days later, they actually replied to me and asked me to go to training. This really surprised me and made me feel how important opportunities and opportunities are to a person.

10 went to New Oriental for training that day. The teacher over there has a set of methods. After we introduce ourselves, let's communicate freely 10 minutes, let's get to know each other, not only their names, but also their hobbies and even their favorite foods. Although this method is quite poor in recognizing people, this shorthand method has made me know many colleagues, and suddenly I feel that New Oriental is really a place for people to learn! Then the teacher let us watch the propaganda film of New Oriental, from which I learned about the growth process of New Oriental, especially the hard course of the first class founded by Yu Xiansheng, the president of Beijing New Oriental, from 1993, which made me deeply feel that although this school only ran for 15, it can be said that it is a school with very profound cultural heritage. In just 15, New Oriental not only occupied more than half of China. What's more, there are schools in Canada and Toronto, which are worthy of respect. It also makes me feel that it is an extremely glorious thing to work in this school, and my pride arises spontaneously.

Two other students and I were assigned to work in customer service and front desk. In fact, the feeling at that time was quite stressful, because unlike the teaching assistant's job, our job is to give course consultation to parents and students, and some people know nothing about you. If the wrong information is given, it will be difficult to solve the disputes in the future. When a teacher trains our students, the key point is to give customers the most accurate information accurately. So our training time is also very long, because we have a lot to pay attention to. Compared with teaching assistants, we still have a lot to remember, but I will not give in. After all, it can be challenging, and challenging work can make me progress!

The next day, we started the customer service work. When I walked into the customer service office, the phone rang immediately, which made me a little panicked, but the supervisor answered the phone for us by demonstration. The melodious voice and clear thinking gave me great instructions, which made me feel that I had a lot to learn because of my poor expression ability. What should I do if I suddenly become speechless on the phone? Others must think that the practice of telephone consultation in this school is not clear, and the teaching quality is definitely not good. I took a deep breath. After the supervisor told us the arrangement and precautions of various courses, we began to wait by the phone.

I waited nervously for the first call. Will he ask difficult questions? I don't know how to answer them at the moment. What should I do? Before I could ask a series of questions, the phone rang. I picked up the receiver with a little trepidation: Hello, New Oriental! ",well, the first bucket of phone didn't make me too embarrassed. I have forgotten what the problem is now, but at least I am not speechless and passed the test smoothly.

Of course, it's not always smooth sailing. Many times, I still don't know the answer to the question. For example, asking about IELTS and TOEFL is like a fantasy to me. And sometimes, I can't answer a simple phone number question, but the teacher told us that it doesn't matter if I don't know, so I can ask if I don't know, which gives me motivation again. After all, nobody understands. I remember an article about interns saying that some interns are self-righteous and seem to be shaking when dealing with problems, so they use their own thinking to deal with problems for others, which has caused serious losses to the company. How much harm this is. I know this lesson very well. When you don't understand, tell the customer, please wait a moment, I'll ask for you, and the customer is also very supportive to say thank you. This also gave me great encouragement.

At the end of the day's work, although my mouth is really dry, it is a miracle to drink a large bottle of water from me, for I don't usually drink much water. But on the whole, I'm not that tired. It's just that sometimes several phones ring together, and we are all a little busy. But this kind of work is very satisfying, and I always feel that solving a parent's or classmate's problem is a very fulfilling thing. As time goes by, I gradually know the structure of the whole question, and I can remember many phone numbers, but after a long time, I find that the questions you ask are similar, even one question after another is the same. I repeat the same answer over and over again, especially the address of the school teaching point. I don't know how many times I have to say it every day. It's really boring, but on second thought, it's the first time for every parent and student to call. They just want to know the address of our school. Although they answered the same question, the people who answered it were different. Maybe I'm just bored with one of the calls. This call only accounts for 1% of the calls a day, but the parents of that call will get a full 0 on the impression of this school. With this in mind, I try my best to give energetic answers to every phone call and try to impress them with energy.

After a few days of customer service, the shift teacher arranged for me to work at the front desk, which was another challenge. Telephone consultation only needs ears and mouth, but if I am at the front desk, I not only have to solve my classmates' problems, but also take care of my own behavior. I can't give people a feeling of laziness. I just can't help at the registration point, because I am an intern, and they must have some scruples about my ability to do things. If there is anything wrong with my registration system, it will not be miserable, so I feel that I have a lot of work to do at the registration point. I can only give some parents and classmates some simple answers and professional knowledge. The two teachers next to me know better than me and can't get in a word. But when they answer questions, I will also listen. In the process of answering questions, I also took some classics by the way, which should not be considered theft, hehe.

This summer internship experience. Let me have both customer service and front desk experience. Although sometimes I feel that simple work will make me feel bored over and over again, I still get a lot of experience and lessons from it. Generally speaking, I also feel the hardships of finding a job in the hot sun this summer and the precious wealth I get from my work!

Customer service personal internship summary 3 Customer service is the main channel to communicate with customers, and the role of customer service department is very important. Because it is the core of a company, including customer data collection, potential customer mining, service, product monitoring and customer relationship maintenance are all customer service work. The company provided a good platform. Through my accumulated experience in previous work, I became familiar with the reunion work in a short time, and reviewed and analyzed the work in the third quarter.

1, the improvement of staffing; With the approach of acceptance and opening, customer care has been carried out one after another, and the recruitment of customer service specialists has been completed.

2. Improve the internal process of customer service and formulate relevant management systems; Including the description of the main contents of the customer service department; Formulate the employee code of customer service center; Formulation of customer service post responsibilities; Formulate a return visit system; Formulate customer complaint/complaint system.

3. In the third quarter, combined with the marketing department, we made some preliminary preparations. In August, two riders' parties and customer parties were held; Teachers' Day in September, collecting a lot of customer information, including the intention to change car owners and car owners. Through these activities, customers have paid great attention to our store, and at the same time, XX group has been established to facilitate communication with customers. Teachers' Day condolence activities in September let all colleges and universities in XX know the existence of our store. In addition, we also used SMS platform to send holiday condolences and store building information to Peugeot owners in XX. A clear train of thought has been formed in the specific work, so that it can carry out its work smoothly and complete its work skillfully and satisfactorily. It laid a good foundation for further continuous customer service in the later period.

1 1 month With the completion and acceptance of the store, it will open soon, and the follow-up work needs everyone's cooperation. With the goal of doing better, I treat every job correctly and seriously, make effective use of working time, actively cooperate with sales and after-sales work, cultivate innovative consciousness and actively complete the work. The name marked by Mei Sheng should be familiar and known to the people of Tangshan. The following is the work of the customer service center in the fourth quarter:

1. Do a good job in training: the basic training of the department, including etiquette, telephone call back and related job training. In addition, combined with the training of the sales and service departments, it is the premise to do a good job in sales to do a good job in preparatory work and be familiar with products and product knowledge. It is also the basis of customer service work. I also pay attention to the study of product knowledge in my own work, and I must basically master Peugeot products related products.

2. Customer information management: Customer information is the most valuable asset, which provides the most powerful resources for our store's after-sales tracking, after-sales service, new business development, promotional advertising and customer relationship management. Formulate strict customer information management system and confidentiality system. Including sales documents and service documents.

3. Customer care: maintenance and update of basic customers. Establish a good sense of service, handle and maintain the relationship with customers. Do a good job in the market activities in the fourth quarter in combination with the market, and tap the information of car owners and potential customers for redemption and recommendation. Make full preparations for the opening of the new store and consolidate the sales foundation.

Customer service personal internship summary 4 time is in a hurry, almost half a year. Looking back on these five months, I really have mixed feelings. My internship is summarized as follows.

By chance, I took the job of Taobao customer service. I have known about this for half a year, and I feel that time flies. I sat for a day, a week, a month. Sometimes I feel so good that I don't need to do anything, but I feel so annoyed. But I learned a lot and met interesting people because the buyers came from all over the world.

On the first day of work, Want Want died, but no one talked to me, read the information repeatedly, and became familiar with the product, but it seems that there is no way to deeply remember it, and there is still no way to start when encountering problems.

When doing customer service, I often encounter problems such as whether this project can be discounted or mailed. I also shop online myself and want to buy something affordable. I can understand this, so I can understand the feelings of customers, but my position is different now. I am no longer a shopper, but a seller. Of course, I can do business without discount. I want to do business without discount. Of course I disagree with this question.

Therefore, in view of such problems, I think we should tell each other in good faith and euphemistically, and we can't discount them. Please forgive me for telling each other that our baby prices are all on sale. If the delivery problem causes trouble to customers, we should apologize, admit our mistakes and pretend to be pitiful in front of customers. Most people are soft-hearted, I have experienced it personally. However, customers basically understand and are satisfied with the notice after receiving the goods.

Later, we gradually became familiar with some fabrics. It's the first time I know so many fabrics. We never knew the word fabric when we bought clothes. We bought it at random and never thought about why the price of the same clothes is so different. Now I finally know which fabrics are good, which fabrics are breathable and elastic, and which fabrics have different prices. Now I have a general understanding of the clothes in the shop, and I also know which ones are my own and which ones are too small.

When I was in customer service, I found that selling a dress gave me a sense of accomplishment. Later, I slowly sold more clothes with skillful tone and method. Communicating with guests is an exercise in people's brain power, adaptability, speaking skills and patience. We should take every customer seriously and let every customer go home with great interest.

Summary of Personal Practice of Customer Service 5 Time flies, time flies, and the three-month customer service internship period has passed in a blink of an eye. Looking back on the past three months, I came to work in an e-commerce customer service company. I have made a lot of growth and progress, and there are also many places that need to be strengthened. In order to sort out the work during the internship and better meet the next stage of work, I made the following internship summary.

First, the cultivation of professional knowledge.

As a customer service, of course, you must have a good understanding and familiarity with your company's products in order to do this position well. So in the first month of internship, I was already familiar with the products and participated in the professional training of customer service. During the training, I not only learned the basic operation of our company's e-commerce background, but also improved my professional knowledge of customer service positions. Besides, I have done a lot of work and preparation in my spare time. When I have nothing to do, I like to learn all kinds of professional skills about customer service and expand my knowledge of e-commerce operation in the company.

Second, the cultivation of service consciousness.

As a customer service, you should not only have excellent professional knowledge, but also have a good sense of service. There are many customers. In fact, while they are looking at the products, they are also looking at the service and attitude of our customer service staff. If our products are very good, customers will ask questions, but they will be ignored by our customer service staff and have a bad attitude, so it is very likely that they will not place an order. There may even be a series of problems such as complaints. Therefore, the service attitude of customer service staff is actually very important. During my internship, I paid close attention to this problem. I have always been patient and considerate, no matter whether I face customers with many problems or very troublesome customers.

Three. Areas to be strengthened

In my past internship, I felt that I didn't do well enough in dealing with my colleagues. Because in the past few days, I have had conflicts with many colleagues and I am not very satisfied with my colleagues. Therefore, I reflected on myself and felt that many problems were caused by myself. Therefore, in the future work days, I must correct my temperament, try my best to understand and tolerate my colleagues, get along with my colleagues in a friendly way, and strengthen communication and contact with my colleagues.

The internship period has passed. Facing my future career development, I have a clear direction and am ready to work in the company for a long time. I believe I can get better and better and work harder.

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