The money overcharged by ETC has been refunded, and the person in charge of Jietong Company: the problem of arbitrary deduction is being dealt with step by step.

On March 9th, the news media reported that some car owners encountered the problem of ETC disorderly deduction, which attracted the attention of Guangxi Jietong Company. The company contacted several car owners mentioned in the report to deal with their problems. These car owners received a refund. In addition, regarding the problem of incorrect entrance time, the company explained that a large number of abnormal entrance transaction time data appeared because ETC Longmen could not obtain the vehicle entrance transaction time normally and wrote the default value (namely1970-01-01).

Handling: Many car owners have been refunded, and some have refunded more than 4,000 yuan.

On March 12, Mr. Zhang, the owner of the car, sent a circle of friends on WeChat and attached a report on ETC charges.

At 8: 56 am on March 12, Mr. Zhang received a transaction reminder and learned that a minute ago, his bank card had a refund of 3390. 1 yuan, which was "repeated transaction and toll refund income".

Mr. Zhang said that although he applied for the ETC card last year, he heard that ETC had the problem of arbitrary deduction, so he never used it. Starting from 65438+1 October1this year, every time he gets on the expressway, he always takes the artificial lane to pay. I didn't expect ETC to be charged. The accumulated bill was charged 1 1, and the cost was more than 6200 yuan.

Mr. Zhang said that because his ETC card was only more than 3,000 yuan, he owed money after deduction, resulting in arrears of more than 2,600 yuan. "Now the deducted fee has been paid back, but the so-called arrears bill has not been disposed of."

Another ETC user, Mr. Huang, the owner of green agricultural products, also received a refund. Guangxi Jietong Company transferred RMB 4,594.04 to Mr. Huang's account at 8: 55 am on March 12. Mr. Huang said that some fees have not been refunded, and the answer he got is that they are still being verified and will be refunded after verification.

Company: Check the abnormal trading time data comprehensively again.

The owner, Mr. Sun, told the reporter that his problem has also been solved.

On the afternoon of March 10, Guangxi Jietong Company responded that recently, a customer received a text message from 1970, which was "very sorry". At the same time, the company also explained that the above deduction information appeared because the ETC portal framework could not normally obtain the vehicle entrance transaction time and write it into the default value (namely1970-01-01), resulting in a large number of anomalies in the entrance transaction time data. "We have once again conducted a comprehensive investigation on the abnormal data of the entry trading time."

According to another introduction, there are other factors besides too many car owners calling ETC customer service hotline. For example, the company has recruited telephone operators, and these personnel need business training. However, due to the epidemic, it is difficult for newly recruited employees to carry out training, so the customer service business has been affected. "The national road network charging system has just been switched, some charging systems and Longmen systems are unstable, and the number of customer inquiries and complaints has surged. We will continue to increase.

Scheme: If the fees are deducted repeatedly or wrongly, the fees will be stopped or refunded.

In view of the abnormal amount of individual vehicle charges, the Ministry of Transport has said that at present, the system operation in some areas is not stable enough and needs further debugging and improvement. All localities should adhere to the principle of giving priority to traffic and never harming the interests of car owners, first lift the pole and release it, and then deal with it after investigation. At the same time, all localities are required to contact the parties at the first time, investigate and verify the situation, speak out at the first time, and handle it properly in time. If the overcharge is really wrong, it must be refunded in full.

The relevant person in charge of Guangxi Jietong Company said that at present, the company has come up with a solution to the problem. "For transactions with repeated or incorrect deductions, we will immediately stop the deduction and refund the deducted fees accordingly." In addition, for the cost problem, the owner can check the traffic record and monthly statement by paying attention to the official account of "Guangxi Jietong" WeChat, or call for consultation.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.