Collector's annual work summary

First, the collector's annual work summary

Collector's annual work summary

The year-end summary work is a manifestation of respect for one's own labor achievements and responsibility for oneself. We should treat this matter with a correct attitude. The following is a sample of the annual work summary, collectors, for reference only.

Text (1): collector's annual work summary model.

It has been almost a year since I started to be a collector in March of 20xx. During this year, under the careful care and guidance of leaders and colleagues, I have made great progress in all aspects through my unremitting efforts.

I remember when I was interviewing, I didn't even know what a gathering was and what a foreigner did. Therefore, when I was hired by the company, how to know, understand and be familiar with the collection industry I was engaged in became my top priority.

First of all, theoretical study has given me a preliminary understanding of the collection industry.

Credit card collectors belong to the credit control department and are mainly responsible for collecting overdue debts. Generally speaking, according to the different time of default, it is divided into several grades (front-end, middle-end and back-end), so the salary is different. Sensitive, psychologically tolerant, able to work under pressure, and some need strong English conversation skills. Usually, I call to remind and urge customers according to the list of overdue customers displayed in the database.

Second, I persisted in ideological and political study, which constantly improved my ideological and theoretical quality.

I have been studying Deng Xiaoping's Socialism with Chinese characteristics Theory and the Party's lines, principles and policies, studying Theory of Three Represents Theory, studying various financial laws and regulations, and actively participating in various political learning activities organized by the unit. Through continuous study, I have further improved my ideological and theoretical accomplishment and firmly established my outlook on life and values of serving the people wholeheartedly.

This year's work and career can be said to be a year of change. Personally, I have experienced some ideological storms: (1) The change of installment repayment rules at the end of March has led to a rapid increase in business difficulty and work intensity; (2) In July and August, some collectors in the front row were transferred and supported by the middle platoon; (3) As well as the recent excellent recording, seat change rating and other issues; (4) More importantly, I have been promoted from an ordinary employee to a person with a job, and my work focus has changed. During this period, I experienced a period of ideological struggle.

As an excellent collection employee, I only need to complete my job with good quality and quantity, achieve zero complaints and zero quality inspection, and make new progress every day; When I was promoted as a teaching cadre, I should have the responsibility of teaching while collecting well, and pass on my skills, work experience and communication tips to my colleagues without reservation, so as to become an influence in the team and drive them to grow together!

The above summary of the work of the credit card collector is here for you. I hope it helps you. If you like this article, please share it with your friends. More summary model essays are in the summary report.

Text (2): The annual work summary model of collectors.

Usually, the action of collecting accounts will not only adopt one method, but also adopt several methods at the same time, that is, "multi-pronged approach", because each has its own advantages, which can break the debtor's defense from different angles and achieve the purpose of collecting accounts. Remember, your purpose is to collect accounts, not to pick up bargains! So, don't take any payment method just because it is cheaper or easier. Please remember that a successful and effective collection action should depend on the expected profit of the credit system, not the cost and simplicity of the collection method.

First, write a dunning letter.

Collection is a collection method commonly used by enterprises, because collection has the advantages of low cost and formality. Although there is no perfect dunning letter in the world, there are ways to make your dunning letter more perfect and efficient. If your dunning letter can meet the following standards, it is an effective dunning letter and the purpose of dunning can be achieved.

Writing principle of reminder

1, can read it-if the customer doesn't understand it, he may not read it again, so the reminder won't work.

2. Clarity-will the customer understand the meaning of the letter?

3, concise-cut to the chase, one page is enough.

4. Arouse excitement-this letter should be able to tell customers what they want to know or make them think.

5. Personalization-the content of the letter should be as formulaic as possible.

6. correctness-the amount of money written in the letter must be correct.

7. Easy to read-short sentences and paragraphs.

8. Ruggedness and Comfort-It should be noted that ruggedness and comfort are different.

Be reasonable-for example, you must explain to the client why this matter should be handled by a lawyer.

10, directional-let the customer remit some money to you on the day of receiving the letter.

1 1, and finally-tell the customer very politely what will happen if the payment requirement is not fulfilled.

Writing a dunning letter is an art, and it is really not easy to prevent the relationship between you and your customers from deteriorating because of the dunning letter and successfully achieve the purpose of dunning. If your dunning letter can meet the above requirements, it will be quite effective.

Second, the mobile phone gets direct feedback.

Collecting money by phone is another way. Generally speaking, calling is the most effective collection action, because it has the advantages of fast and direct feedback. In other words, it can produce an immediate response and start meaningful talks. A successful collection call must meet the following conditions.

1, listen to what the customer has to say.

2. Determine the relevant information. Before calling, collect all relevant information, including:

A. the name, address and telephone number of the customer; B, the amount paid during the payment period; C. overdue amount; D. due date; E. Past actions taken to recover accounts; F. What customers have not kept their promises? G, imagine some situations acceptable to your client in advance, otherwise, take your lawyer's phone number with you; Consider taking legal action.

In order to make your dunning call impeccable and give the other party no excuse to prevaricate, you must also prepare relevant ordering materials, including:

A, the order number and the name of the orderer; B, purchased goods; C, the unit price of the goods d, incidental money (freight, express delivery, insurance); E. date of shipment; F, delivery date.

3. Keep moving. No matter what promises the other party makes, you should continue to follow his actions until he pays. There is an old saying in the shopping mall; Commitment is not equal to giving.

4. Don't disclose debt information. Please collect one customer at a time, and don't disclose the debt handling with other customers. Because in this case, you will lose the bargaining chip and firmness, and may also lead to legal proceedings.

Whether the collection phone is effective or not is really related to the preparation work in advance. In short, complete dunning information and preparation in advance will make your dunning call foolproof.

Third, skillfully handle the debtor's excuses.

Doing business in a shopping mall will inevitably meet all kinds of customers. Some customers with good credit can always pay the money smoothly, but some customers always find some excuses; The delivery quality is different from the original commitment; The goods I ordered are not these goods; Delivery time is too long; We intend to return the goods; Did not receive invoices, etc.

To solve the above excuses, you can use the following methods:

1, to judge whether this excuse has legal effect. Is there something wrong with the file? Has the customer ever filed such a complaint before taking the dunning action? Is this excuse credible?

2. Judge whether this excuse is enough to stop payment. Sometimes, problems can be solved without paying. Examples like "I don't pay because your employees are rude to me" can't change the fact that I have to pay when I receive the goods.

3. Measure this problem. For example, the reason why customers refuse to pay is that some goods were destroyed during transportation, but what does "destroyed" mean? Is it all ruined? Or is it just the bad part?

4. Think about how to solve this problem. What solution does the customer want? Can you two come up with a compromise?

5. Solve the problem as soon as possible. What can be solved now, solve it right away. Don't let the problem drag on, or the interests will be damaged.

Fourth, an ultimatum

Year-end summary of collection work

What should I do if I meet a customer who doesn't intend to pay at all? In this case, there are usually three options:

1. This customer is handled by a professional collection company;

2. Give this client to a lawyer who specializes in collecting accounts;

3. Cancel this account;

If the following situations occur, the customer can be handed over to a professional collection company for handling:

1. If you think a professional debt collection company can collect debts. Professional debt collection companies threaten customers with credit records, which can make them pay;

2. The time and money paid by this account is enough to pay the expenses of professional companies;

3. The unpaid amount is large enough to hire a debt collection company;

You can refer the customer to a lawyer if:

1. The debtor will pay because he is afraid of the lawyer.

A lawyer can help you collect your accounts by writing a letter and making one or two phone calls. But remember, lawyers charge by the hour.

3. In the end, you can sue.

The account should be cancelled if:

(1) The cost of debt collection is greater than the amount recovered;

(2) When dealing with customers whose accounts have not been recovered, what should be done is the choice of interests, not emotional disputes;

It is better to throw away money than to throw away bad debts;

Text (3): The annual work summary of collectors.

The collection industry includes companies, risk control collection personnel within units, and third-party collection companies. Under the current conditions, the development of the collection industry has been struggling. Although some progress has been made, there are still many problems. The main questions are:

First, the acquisition personnel part.

1, recruitment

① The narrow range of talents, the whole social cognition and some irregularities in the industry itself make people generally not accept this industry, resulting in a small number of primary collectors (especially high-quality primary collectors); Intermediate collectors are basically starting from scratch among so few primary collectors, including the accumulation of knowledge and experience; Senior collectors hardly exist because the industry itself is not high enough and the foundation is weak. This problem is not only faced by third-party collection companies, but also difficult for well-known enterprises to recruit collection positions.

② Lack of talent adaptability. Although they are all collections, different collection businesses and different regions make it more difficult for collectors to change careers in the industry, such as credit card collection and commercial account collection. At the same time, because there is no unified evaluation system in the industry, the problems caused by different ideas are also very prominent, that is, it is difficult for a group of spontaneously generated talents to identify with the collectors trained by another system, and the original collector base is difficult to circulate, which will highlight the opportunities for collectors to contact other directions. There is a big difference between third-party collection and internal collection.

Step 2 cultivate

(1) The training is insufficient and the content is simplified.

(1) The training content is simplified. Many companies only have four simple parts: company description, simple job description, simple collection technology description (I use the word simple description here) and simple case actual operation process; The reason for simplification is that collection is an all-round application skill, and collection has the same depth and breadth as other disciplines. At present, the training is only a simple summary and introduction of predecessors, and most primary acquisition can not really understand and skillfully carry out acquisition work after such training. Even if a medium-sized collector changes jobs, he still needs corresponding training.

(2) insufficient training. As mentioned above, the content is simplified. In fact, in many cases, it is not the company's willingness to simplify, but the lack of support for collective research. But even the existing set training is far from enough, which is mainly reflected in the application of set terms in the real environment under high intensity, the practical application and combined application of set-related knowledge, and the continuous set reinforcement under negative emotions. These are not very strong trainings. What needs to be emphasized here is that the training mode of bringing the old with the new has operational advantages, but in actual operation, the requirements for company training are often discounted, resulting in poor collection quality of the company.

② The retraining mechanism is not perfect.

There is a lack of retraining mechanism for collection personnel after they officially take up their posts and transfer jobs. Many companies have routine daily seminars or publicity, but the purpose of retraining should be targeted training, aiming at the shortcomings and deficiencies of some groups or newly collected managers. In particular, the collection staff at the grassroots level will naturally have some irrational and unqualified operating habits after operating the case for a period of time. In addition, some recent progress in the collection industry, including collection technology, should be systematically retrained.

3. Psychological problems

(1) Lack of partial training to overcome psychological problems.

Especially how to overcome negative emotional problems, how to deal with accumulated emotional outbursts, and how to face sudden psychological impulses.

② Lack of psychological problems in the process of collection and consultation.

Even if anyone is psychologically prepared in advance, long-term collection will still accumulate psychological problems and need psychological counseling.

4. What are the career plans of the existing collectors (collectors and collection managers)? How to connect the follow-up personnel?

① Collectors are often confused about their career planning and lack career guidance and planning. Due to the immaturity of the industry, few collectors can persist, and others will encounter career bottlenecks;

② The collection manager is often in a management dilemma. On the one hand, he should improve the collection effect as much as possible under the condition of imperfect conditions in all aspects, on the other hand, he should control the risks in all aspects. How to get the approval of the company in management and plan the future effectively is a problem;

(3) Irregular training leads to irregular connection of follow-up personnel, and the handover before and after the collection work becomes another big risk point, and a good handover obviously improves the collection effect;

④ How to establish a perfect and reasonable collection team in the dynamic collection changes is also a test for collection managers.

Second, the company

1, irregular management

① Lack of humanized management system

This is mainly reflected in the fact that third-party collection companies and some private enterprises, even some banks, have requirements for the performance of collection personnel and lack necessary follow-up auxiliary measures and related systems. Mechanized management, simple management and refinement.

② Lack of systematic collection management system.

This third-party collection company and all other types of companies have such problems. Collection management system is not equal to systematic collection management system. The collection system cannot be implemented or is not suitable for collection management. The system supporting the expropriation system is not perfect or can not be an auxiliary mechanism. These are unsystematic manifestations, leading to many consequences:

(1) The company's risk control collectors lacked initiative, and many cases were not fully and timely handled;

⑵ The risk control collection personnel in the company are not deeply involved in the risk control process, and the collection operation is mostly lagging behind;

⑶ The internal collection management of some companies tends to be stylized and marginalized;

(4) Some companies and some third parties charge the short-term utilitarian management of the company;

(5) Some companies lack systematic long-term planning in job setting, with great changes in job responsibilities and high personnel mobility;

2. Lack of the support of collection management theory.

This problem mainly belongs to the major lack of industry research. As an industry and a discipline, it is impossible to have a better future without theoretical support.

3. Third-party collection companies lack the necessary market position.

This problem belongs to the status of the industry, and the lack of necessary market position leads to a very passive position in the interaction with customers, because at this stage, in the formal collection business (the state acquiesces that enterprises can entrust their business to others), customers who can provide cases with sustained profits and convenient operation are basically large and medium-sized enterprises and banks. Compared with these customers, the market position of the third-party collection company is not only a weak party, but also a completely dispensable situation, and there is no existing legal process to deal with creditor's rights and debts. The lack of necessary market position means that the social processing cost of creditor's rights has increased from the national level. To put it mildly, it is aggravating the third-party collection company to expand its business, lacking bargaining space, expanding business types, single operation and insufficient profit prospects.

Third, support

1, lack of legal protection

(1) The current law is almost all-directional, which actually means that there is no supervision at all, and once there is a mistake in the exploration of the ice-breaking market, it will bring losses to the whole industry;

② There are no specifications and guidelines for the operability of collection;

(3) There is no guarantee for any legal rights of the collection industry and collectors;

(4) There is no basis and regulation for the deprivation and protection of the debtor's rights in the collection operation;

2. Lack of information sources

(1) Lack of necessary sources of personal information of debtors. According to the existing regulations, it is almost impossible to obtain any personal information of debtors, especially if the debtors are individuals;

(2) Deep collection lacks the debtor's information source, and it is impossible to obtain non-personal information related to the debtor in the difficult collection operation;

(3) In the absence of information sources, there is a lack of the scope and methods of information utilization and the direction of information. Especially if the debtor's information is obtained by existing means;

3. Lack of market support

① Lack of mature target market, and now even the most mature credit card collection business is being explored in many aspects;

(2) Lack of market behavior aimed at studying the laws of the collection industry, which can not provide data support and reliable prospect prediction for the development of the industry;

(3) Lack of systematic academic support can not effectively provide theoretical support for the development of the industry, such as the actual comparison of different telephone collection methods, the actual effect of different collection methods and cost control. In-depth, such as: what new social behavior patterns can be used in the collection and how to use them; What new social relations will affect the collection; Research on debtor's psychology in collection relationship: There are more in-depth theoretical studies, such as the interaction and influence with other disciplines.

4. Lack of access mechanism.

Lack of access standards for personnel and companies, which needs to be done to a certain extent in the development of the industry, but this aspect can also be done first, but it will promote the change of relevant state regulations;

5. Lack of communication and contact with each other

① Lack of communication platform for collection personnel, third-party collection companies, internal collection companies and bank risk control collection;

(2) The lack of communication and interaction between people of different businesses refers to the exchange of collection personnel between collection businesses of different collection objects;

(3) There is a lack of communication and interaction between companies (company-to-company, company-to-third party) and lack of information exchange, which mainly refers to the company level.

6. Single business form

This mainly means that most third-party collection companies repeat low-quality business, which is not conducive to the further development of the industry. At present, the two parts that can bring the expected stable income are bank credit card collection and long-term collection outsourcing of large companies. Generally speaking, there are still three problems in these two situations: insufficient number of cases, long overdue debt and high burden on customers. After the normalization of the industry, more business should be obtained, such as large-scale outsourcing of enterprise accounts receivable.

8. How to establish an overseas collection system?

The establishment of overseas collection market must be as important as China's, and be carried out simultaneously. Of course, this is the subject of the national collection company. The collection of overseas markets has realistic urgency. First of all, the development of the economic crisis will inevitably lead to bad debts of many export enterprises. Second, relying on the existing foreign collection system is very subject to people, resulting in a general decline in profitability, and in some cases it is even impossible to entrust; Third, domestic market policy restrictions, now if you want to make a profit, foreign collection is a good breakthrough. But all these need an integrated force to promote together.

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Second, ask for a loan collector's annual work summary, about 1000 words, or help write it. ...

Simply put, the summary consists of four parts: work content, work achievements, insufficient problems and future plans. According to this framework, combined with their own reality, just fill in. If you are busy at work and have no time to write, or if you have a headache and have difficulty writing, you can call us. There is a number in the title image.

Third, how to write a summary of accounts receivable collection's work? Thank you?

Personally, I think that if you don't get good grades in the exam, you must seek truth from facts. First, list the data of one year, how many tasks have been completed, how many tasks have been completed, how many tasks have not been completed, and what is the completion rate. Then, analyze the reasons and situations of receiving and not receiving, and add my own ideas. Finally, make plans for next year.

Fourth, ask for the personal annual work summary of the port company, about 1000 words, there will be heavy thanks, urgent?

Work summary 1. My job: I'm XXX, and I started to work in a month.

What do you mainly do during your work? I thank my colleagues for their help and encouragement. I learned a lot from it. For example: 2. Problems encountered in the work: 1) The bills were not checked in time and appeared? 2) The data is wrong, and then what? ; 3) vehicles? ; In view of the above problems, I will deal with them all; I believe that in the near future, with the further improvement of the company's management system, relevant leaders will pay attention to it; With the improvement of my personal business level, these questions ask my future plans: New Year, to the company? ; Wish all colleagues? ; I will go on as usual myself.