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The annual work plan of the department is excellent in 2023.
The days passed silently in the blink of an eye, and new departmental work was to be ushered in. Let's make an annual departmental work plan for our future work. The following is the excellent work plan of the department in 2023 that I carefully arranged for you. I hope it helps you.
Excellent annual work plan of the department in 2023 (selected articles 1). The new year is coming, full of challenges and opportunities. I must work harder myself. It seems easy, but it needs hard work, attitude, confidence and endurance. I firmly believe that with the correct decision of the company leaders, the assistance of my colleagues and my own unremitting efforts, this will be my own year of transformation in the customer service department. The work plan of the customer service department is formulated as follows.
First, enhance the sense of responsibility, obey the leadership arrangement, actively communicate with the leadership, and improve work efficiency.
We should take the initiative to get the work to the point and implement it, so as to reduce work mistakes. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperating with colleagues and reporting work and suggestions to leaders. As a newcomer, you should put yourself down a little and understand the strength and importance of the team.
Second, study hard and improve professional service ability.
When it comes to the study of work-related knowledge, I am not afraid of hardships and try my best to overcome them. I have encountered many new things, new problems and new situations that I seldom touch or even never understand. Such as _ _ letter processing, refund process, order registration details processing, telephone verification, answering guest questions, etc. Faced with these problems, you should know more about yourself, be familiar with the company's products, order operation and how to manage, so as to quickly enter the work role and express it to customers in professional language.
Third, take more actions and stick to your post responsibilities.
English customer service post, long working hours, heavy tasks, great pressure, night shift, shouldering the company image. Therefore, what is needed is a person who has a sense of responsibility, is not afraid of hardships, can endure hardships and is willing to contribute. We should also learn to constantly adjust our emotions and decompress ourselves.
There is no size of work, but the division of labor is different and the contribution is not much. Look at the intention, there is no need to haggle over every ounce. I just left school myself, and I have little social experience and work experience, so we are also described as advantages and disadvantages by many people. However, personally, I think I am very self-motivated, and my biggest feature is my strong learning ability and sincerity towards others. At work, we should be diligent in our own work, be modest and prudent, be neither arrogant nor impetuous, and not be a giant of words. I must do better by myself, whether it is the daily affairs in the office or the tasks at work. Learn to summarize, analyze and induce in time and professionally, and finally complete your own promotion and growth. Learn to use the company's good environment to hone yourself, broaden yourself and improve yourself.
Fourth, be good at thinking and integrate theory with practice.
Be a careful person at work. Under the guidance and care of the company leaders, I gradually became familiar with the work situation. Through careful observation and attention, reflection and summary, I have absorbed the essence, extracted the dross, and constantly summed up experience in my work.
Department Annual Work Plan 2023 Excellent (Selected Part 2) Based on the understanding of the company's overall management system and the company's current situation, the work plan of the personnel administration department was initially formulated, and the work will be carried out according to this plan in the next work.
I. Recruitment, Entry and Filing
Now every company is recruiting, and choosing the right employees can reduce the cost for the company. After understanding the employee's work experience, if it is suitable for the company's work, we must find a way to let him come to the company for an interview. In the process of employee recruitment, the attitude and ability of employees are given priority under the same conditions, followed by education and experience (except for professional and technical positions), and stable talents are recruited as far as possible.
Employees must fill in comprehensive and complete personnel information, provide necessary documents, such as ID card, graduation certificate, degree certificate, skill certificate, photos, etc., and pay attention to the details, efficiency and coordination of administrative and logistics work, so that employees can feel the warmth of home from the moment they join the company and cultivate new employees' sense of identity with the company. It is stipulated that employees must be verified when they arrive at their posts, so as to avoid the disconnection between personnel and the work department and put an end to the phenomenon of employees not arriving at the factory. When establishing employee files, it is necessary to be comprehensive, and all personnel data that should be registered should be registered and verified regularly to ensure the authenticity of employee files.
Second, training, attendance and salary.
Work should be timely, pay attention to details, instill corporate culture and corporate superiority, and cultivate employees' positive attitude. On-the-job training needs to be recorded in files (new general workers), paying attention to skills and practicality, and training employees with the knowledge and skills they need. Pay attention to practicality and efficiency, record training files and follow up training. Department leaders, team leaders and management training to improve management level.
Conduct random attendance checks from time to time to promote employees to improve their work enthusiasm, understand the arrival situation of various departments, and update personnel information in time. Further standardize the attendance and punching system, modify relevant systems, improve the enforceability and satisfaction of the attendance system, and strive to achieve "no punching". In the process of attendance execution, it is not for the people, and it is strictly implemented in accordance with the attendance system. Strengthen the implementation of attendance system through training, meetings and other forms, and require all departments to formulate attendance and punching rules from their own perspectives, such as going out, asking for leave, waiting for materials, changing shifts, etc., and file with the personnel department according to procedures.
Standardize the overtime reporting system, work overtime in strict accordance with the attendance system, and ensure that the attendance data is consistent with the overtime application records. The relevant person in charge should take responsibility for the mistakes and handle them according to the employee code attendance system. Regular notices require all departments to communicate with the personnel administration department in a timely manner such as personnel list, salary adjustment, rewards and punishments, performance bonus and other materials to ensure the accuracy of the salary accounting of the finance department. Timely collect information such as being late, leaving early, absenteeism and asking for leave to ensure accurate salary accounting.
Third, the administrative aspect.
Improve living facilities, regularly check hygiene, promote the combination of hygiene rewards and punishments, and promote employees' awareness of hygiene; Conduct more employee life satisfaction surveys to understand employees' living conditions and mentality; Regularly check dormitory living facilities to prevent accidents such as fire; Logistics water and electricity work should be timely and efficient to ensure the life of employees. Conduct employee satisfaction surveys regularly to urge the canteen to improve food quality; Formulate practical and effective canteen reform plans to improve staff meals.
Security work plays an important role in the property and safety of the whole factory, so it is necessary to improve the reward and punishment system, reward security guards who have made meritorious deeds, and punish or dismiss security guards who are not active and dereliction of duty. Standardize the system of import and export. Employees of the company must bring factory labels when entering and leaving the factory during the break, write a release form and check it when leaving the factory, and non-employees must register when entering the factory.
Department Annual Work Plan 2023 Excellent (Selected Part 3) Dear leaders and colleagues,
Hello everyone!
In the busy work, 20__ years will pass, a new year is coming, and the annual departmental work summary plan. Standing at the end of the year and the beginning of the year, I felt a lot in my heart. I would like to take this opportunity to report the work summary and work plan of the cost contract department for 20 years to all leaders and colleagues, and ask for your help and guidance.
The first part of the work summary
1. About bidding:
In 20 years, * * * has completed more than 20 bidding projects for construction projects, including _ _ several exhibition projects, including: Guangzhou Baiyun Wanda Exhibition, Wuhan wanda plaza Exhibition, Shanghai Jiangqiao Wanda Exhibition, Tianjin Wanda Exhibition and so on. There are more than _ _ lighting projects, including: street lamp project of Baoding Administrative Law Enforcement Bureau, lighting project of Changxing Island Lingang Industrial Zone, lighting project of An People's Paradise Hotel, etc. The quality of bidding work is excellent. With the strong support of cost budget, project safety and quality are always the core. On the premise of fully understanding the qualifications of each construction unit and the business scope of the enterprise, we will conduct practical investigation, strive to maximize the profits and interests of the enterprise through reasonable communication and coordination, and complete the bidding work with high quality and efficiency. In the process of bidding for more than one year, we will also select excellent subcontracting teams according to the opinions of the company's engineering department and other on-site responsible personnel, and refer to the completion of the project quality and the actual working attitude and ability of the bidding team. All subcontracting teams can actively cooperate with our work, so that our work can proceed smoothly.
2. About the problems in bidding:
The cost contract department actively responded to the suggestion of Zhang, the general manager of the company, and changed the bidding method from the original low-price reasonable method to the comprehensive bid evaluation method now used. And according to the actual situation of the company, formulated the detailed rules for bid evaluation of Dalian Minglu Photoelectric Engineering Co., Ltd., and the bidding work is divided into three stages:
1. Compliance evaluation: specifically evaluate whether the bidding documents meet the format requirements of the bidding documents and whether the relevant information to be provided is complete.
2. Commercial bid evaluation: mainly evaluate the bidder's quotation and qualification, and make comprehensive consideration according to the comprehensive analysis of unit price in the list of bidding documents and the analysis table of measures and fees.
3. Technical bid evaluation: The technical bid mainly evaluates whether the construction design organization scheme in the bidding documents is complete, whether the measures to ensure the quality and safety of the project are reasonable, scientific and feasible, and whether constructive opinions and suggestions are put forward.
The highest average score of the last three scores won the bid.
The new bidding method needs a process from unfamiliarity to familiarity, and also needs the active cooperation and valuable opinions of other departments, so that our bidding work can be gradually improved and gradually move towards the track of company processes.
Department Annual Work Plan 2023 Excellent (Selected Part 4) The year of 20 _ _ is a crucial year for the development of 5+7 and the most important year for 5+7 in terms of brand image and market expansion opportunities. The marketing department should actively do a good job in all aspects, especially planning and marketing. The task is arduous. Strive to complete the annual work tasks, do a good job in this department, actively cooperate with the work of various departments, and achieve the company's business objectives. The overall contents of the marketing department's work in 20__ years are as follows:
First, clarify the functions of the marketing department and improve the rules and regulations, working hours and work contents of the marketing department.
A department can effectively complete its work, and its functions and work contents must be clearly defined. Without a clear purpose, we can only get twice the result with half the effort, wasting resources, costs and time. Having goals, thinking and methods are the basic points of the marketing department. Don't mess around, it's easy to get nowhere. The working hours of the marketing department and the restaurant operation department are different. Reasonable arrangement of working hours is a necessary condition to improve work efficiency.
Two, establish and improve the collection, processing and communication of marketing information.
1. Analyze the weekly sales, formulate corresponding measures according to the comparison of the turnover in a week, and balance the daily turnover as much as possible.
2. Contrastively analyze the monthly and quarterly turnover, formulate off-season marketing strategies, and strive to make the off-season not dull.
3. The turnover in the store and all the information collected are confidential information of the company's data, and it is forbidden to spread it to the outside world to prevent competitors from doing anything unfavorable to the company.
Third, the collection and arrangement of competitors' promotion methods, as well as the analysis of advertising strategies and competitive means.
Know yourself and know yourself, and you will win every battle. If you want to become a leading brand in the same industry, you must analyze the information in the same industry, so as to achieve "you don't have me, I have you", always stay ahead of competitors and seize market share as much as possible. Our competitors are not only our opponents, but also our teachers. A threesome requires a teacher. Being able to steal teachers and knowing how to steal teachers is an effective shortcut for the development of any industry.
Fourth, vigorously develop the take-out market and gradually expand from zero-point take-out to group take-out.
Judging from the current situation in Yang Guo, the take-away market of catering industry in Yang Guo has been depressed. This phenomenon is a test and an opportunity for 5+7. Entering the blank market requires not only courage but also perseverance. Many people have courage, but the perseverance of success belongs to very few successful people.
The development of foreign sales market of Marketing Department is divided into the following three steps:
1 First of all, the publicity is aimed at retail customers such as stores and communities. The purpose is to spread the information of 5+7 take-out service, so that take-out is recognized by most people, and it is also a familiar process for employees in the store to sell to the outside world.
2. Promote small and medium-sized enterprises and activity groups, further expand the take-away service and increase the turnover of the take-away market.
3, for public relations agencies and government administrative units, it is necessary to move around, and different policies can be given according to the different needs of different units.
The above three steps can basically cover all kinds of people with the take-away service of the restaurant.
Five, perfect, perfect and popularize e-commerce system, make it run healthily.
With the development of the times, e-commerce has spread all over the world. Judging from the development of _ _ county, the post-80s and post-90s people have developed into major consumer groups, and people of this age group have recognized e-commerce. We must seize this opportunity, quickly occupy the e-commerce platform of Yang Guo catering industry, effectively serve customers and achieve a certain degree of satisfaction.
Six, find and establish partners to achieve mutual benefit and win-win, mutual promotion, market integration.
The modern market is no longer an era of going it alone, so it is urgent to find and establish mutually beneficial partners. As a traditional industry, catering industry is related to the living needs of all kinds of people, and there are more opportunities for cooperation with other industries. "Where there is demand, there is cooperation", and we can deepen cooperation by finding the point of convergence of interests.
7. Formulate advertising strategies, including annual, quarterly and monthly advertising plans for specific activities.
1. Make holiday promotion activities according to festivals.
2. Carry out membership activities according to members.
3, according to the cooperation unit to carry out cooperation activities.
4. Make reasonable promotion activities according to the off-season.
5, according to the marketing strategy of competitors to develop confrontation activities.
6. Make corresponding promotion activities according to the fluctuation of turnover.
Eight, according to the quarterly work plan and work summary.
Make corresponding work plans according to the quarter, arrange specific work contents, sum up the work according to the actual situation, make up the differences and formulate corresponding change strategies, and never make the same mistakes when paying attention to the later work.
First, the overall goal of human resource management system construction:
1. Ensure the realization of the company's strategic objectives;
2. Continuously improve the per capita output benefit of employees;
3. Establish a talent incentive mechanism to create value for the company.
Second, the relationship between the construction of human resource management system and the company's strategic objectives:
Based on the company's development strategy and business development needs in the next 3-5 years, starting from the current situation of the company's human resource management system and the reality of all components of human resource management, it is suggested that the company's human resource management system adopt a development model of "overall grasp, sub-item implementation and one step in place".
(a), the company's strategic objectives:
1. Development goal: During the Twelfth Five-Year Plan period, it will become a national comprehensive group with considerable brand awareness, with real estate development as its main business and financial loan services and tourist hotels as its auxiliary business.
2. Growth scale: the national profits and taxes in 2000 were 654.38+0 billion yuan, 654.38+0.2 billion yuan in 2000, 654.38+0.5 billion yuan in 2000 and 0.2 billion yuan in 2000.
3. Business model: focus on the development of fine real estate, and meet the needs of customers with high value-added financial products and services and the development and management of tourist hotels.
(2), the relationship between the construction of human resource management system and the company's strategic objectives:
1. Ensure the realization of the company's strategic objectives with the construction of human resource management system and promote the construction of the company's culture;
2. Continuously improve the quality and professional skills of employees through training, and provide a cascade talent pool for the company's subsequent development;
3. Promote the high performance of employees through effective incentive mechanism, and enhance the motivation of the company's own reform and innovation.
4. Form a scientific and reasonable human resource management system to effectively guarantee the sustainability of the company's development.
Third, establish a performance-oriented salary system.
Encourage people by combining performance appraisal with salary, truly link rewards with effects, performance determines salary level, performance determines promotion rewards and punishments, persistently implement preferential incentive policies for outstanding talents, encourage employees to actively create value, and form an atmosphere of creating and sharing value for the company. It is suggested that while providing material incentives, the company should constantly improve the level of spiritual incentives and ensure the company's continuous incentives to employees by formulating certain differences.
By establishing a performance-oriented salary system, the salary level and scope of employees are determined, and the market competitiveness of the company to attract talents is further improved. The company's goal is: "What is the assessment, what is the harvest." For the company's business objectives, what is important is profit; For managers, what matters is performance; For employees, what is important is personal development and the realization of personal value. And the foundation of all this depends on the realization of the company's strategic goals. Therefore, the company's assessment of employees' key performance, the setting of assessment objectives, the selection of assessment standards and the selection of assessment weights will directly reflect the company's business philosophy and management ideas and directly affect the company's incentive methods for employees. In the daily management practice, employees' personal qualities, work skills, work attitude, work performance and other aspects can be quantitatively assessed, the monthly basic assessment indicators can be standardized, the control of assessment plans and processes can be strengthened, and the company's interest distribution system that rewards the excellent and punishes the poor and pays attention to incentives can be strengthened, making it an important incentive system for the company to encourage employees to grow.
Four, combined with the company's strategic objectives of the training system construction
Under the current market economy in China, although each employee's success standard in the organization is different, pursuing personal development and realizing self-worth is the ultimate goal of each employee! Therefore, training is not only the foundation of personal development pursued by employees and the welfare that employees dream of, but also the unshirkable obligation and responsibility of the company, and it is also one of the most effective incentives for the company to motivate employees. By organizing training, the company not only gives employees room for growth and opportunities for development, but also is an important management tool for the company to tap the potential of employees, meet the needs of employees and achieve the company's strategic goals. How to integrate all employees into a whole and form an organization with strong cultural cohesion to meet the requirements of the company's development is the training system construction goal of the human resources department this year. By formulating the employee training management system, collecting the training needs of various departments and the human capital requirements required by the company to achieve strategic goals, the company establishes an annual training plan, and implements training programs such as basic induction training, management skills training, quality management training and teamwork training to meet the needs of the company's rapid development.
Verb (abbreviation of verb) further improves and optimizes the company's human resource management system.
One of the main tasks this year is to continue to optimize and improve various norms and management systems of human resources management: labor contract management system, salary management system, performance appraisal system and employee training management system. In the process of employees entering the company, from performance appraisal to daily management, from entry to resignation, the human resources department can operate according to the procedures stipulated in the relevant documents of the company, adopt the principle of treating things rather than people, and provide humanized services for employees as much as possible, hoping to achieve the principle and seriousness of various personnel work. Let every employee feel the company's "people-oriented" management concept and humanized design of various management systems from the perfect details related to their own vital interests.
The annual work plan of the department in 2023 is excellent (selected article 5). In the next 20__ years, our environmental sanitation department will sum up the experience, find out the shortcomings, and prepare to carry out the work from the following aspects:
First, actively raise funds to speed up the pace of sanitation infrastructure construction.
In order to improve the health infrastructure construction, in the next 20 years, our hospital will actively strive for the policy support of higher authorities and raise funds from various sources.
The first is to build a domestic waste compression transfer station. The compression transfer station of Longquan Park in our county is built beside the main road, which is unreasonable in site selection and has great security risks. Moreover, the design scale is small, the equipment is aging, and it is difficult to handle the growing amount of garbage. It is urgent to build a new domestic waste compression transfer station with high standard and designed transfer capacity of 200 tons/day. After the project is completed, it can reduce the cost of garbage transportation and improve the efficiency of garbage removal;
The second is to transform two open-air garbage transfer stations, and the garbage is exposed, which affects urban sanitation and landscape environment and harms the health of surrounding residents. 2 new sanitation vehicles, namely 1 garbage truck and 1 small forklift;
The third is to improve the follow-up construction of domestic waste sanitary landfill project. The landfill leachate treatment station was not started due to financial problems, and the landfill leachate produced was directly discharged into Suichuan River without treatment, which affected the local environment. Moreover, if the landfill leachate treatment station is not built, it will affect the acceptance of the whole project of domestic waste sanitary landfill.
Two, improve the quality of cleaning, improve the level of environmental sanitation management.
In order to further improve the quality of cleaning and improve the level of urban environmental sanitation management, within 20 years, our hospital will strive to explore, study and introduce some effective new measures, new models and new regulations for urban management that are easily accepted by the masses and enterprises, so as to make them standardized, institutionalized and normalized. At the same time, increase the intensity of attendance assessment and link it with performance pay at the end of the year. Clear assessment criteria, quantitative assessment content, timely cash assessment rewards and punishments.
Third, further explore the mechanization of sanitation operations.
At present, the cleaning operation in our county mainly depends on the manpower of battery sweepers, mainly because there are fewer mechanized vehicles, which is difficult to meet the requirements of mechanization of sanitation operations. In 20__, our hospital will actively promote the mechanization level of sanitation operation, attract more environmental protection enterprises to invest in sanitation, and give full play to the role of mechanized operation vehicles such as sweepers, high-pressure cleaning vehicles and sprinklers, which not only liberates sanitation workers from heavy traditional operation methods, but also improves cleaning efficiency.
Fourth, innovate the collection and management of sanitation fees.
At present, the sanitation fees of organs, enterprises, institutions and self-employed households in our county mainly rely on the door-to-door collection of toll collectors, which is not only heavy in workload, low in work efficiency, but also high in charging cost and difficult to collect. Effective measures must be taken to effectively solve the problem of difficult sanitation charges and greatly increase the rate of sanitation charges. On the basis of the existing entrusted construction bureau, urban management bureau and transportation bureau to collect sanitation fees, we will innovate the charging methods. Actively strive for the binding of sanitation fees and utilities, which will be collected and remitted by water supply companies and power supply companies, promote the collection and management of sanitation fees, and change door-to-door collection into active payment to ensure that all receivables are collected.
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