Are employees working at highway toll stations civil servants?

It is not a civil servant. The situation in each province is different, and the recruiting units are also different.

Generally, the highway group companies in each province are managed by the State-owned Assets Supervision and Administration Commission of each province. The highway toll collectors under the jurisdiction of the highway group companies are employees of the enterprise and are the enterprise establishment of public institutions or public institutions; some cities Highway toll collectors managed by the Highway Bureau belong to the establishment or temporary contract employment.

Newly recruited employees are subject to a labor contract system and sign a labor contract with the highway company. The probation period is 3 months. After the probationary period expires and the employee passes the assessment, he or she will be formally employed and enjoy the benefits related to paid positions and participate in social insurance.

Extended information

The toll collector examination is divided into a recruitment examination and a grade examination after signing the contract.

The recruitment examination generally does not involve professional knowledge. The main scope is Chinese, mathematics and foreign languages ??at the high school level, as well as current affairs and politics within six months. You can refer to the relevant columns of the "Half Moon Talk" magazine.

The scope of the grade examination is limited to the relevant laws and regulations compiled by the expressway management department. Generally, there should be toll collector training materials and work manuals to assist you.

Highway toll collectors must master excellent toll collection business skills. To develop, we must be proficient in distinguishing various car models. During the charging process, the actions of counting, recognizing banknotes, making change, and giving tickets must be quick and fast. Therefore, we must continue to strengthen our learning and strive to improve our abilities.

We must adhere to a correct work attitude and a high degree of enthusiasm for work.

In toll collection, we often encounter some abnormal vehicles such as those without cards, U-shaped vehicles, and overtime vehicles. How to handle special situations and explain them to drivers and passengers is what every toll collector often needs to do. problems faced.

Correct work attitude and high work enthusiasm are effective ways to deal with problems. During the charging process, smile service must be implemented, and every driver should be greeted with a smile and a greeting. , and earnestly ensure that there is a greeting when you come, a greeting when you ask, and a greeting when you go. Toll collectors also need to have a strong sense of responsibility.

Reference material Baidu Encyclopedia-Toll Collector