"In the workplace, don't complain about the company to customers." Do you agree with this sentence? Why?

I agree. Just like a son doesn’t think his mother is ugly, a son doesn’t think his family is poor. If you say you are not good at it, how can your customers like your product? Without doubting the strength of your company?

Besides, there is no airtight wall. There is no guarantee that your complaints will not reach the ears of the company leaders. At that time, your unintentional words may ruin your good future.

1. You can vent your dissatisfaction to your relatives

In the workplace, there are rough waves, and wherever there are people, there are rivers and lakes. If you are dissatisfied with your company, you cannot say it in front of outsiders. You can just complain to your family members. After all, when you are stressed or dissatisfied, you need to release it. Proper release can help you work and live better, and you can also get support and understanding from relatives and friends. Sometimes speaking out about what you are dissatisfied with about the company makes it feel less bad.

2. It is unwise to deprive yourself of food, clothing, parents and money.

But it is not wise to tell customers. As the saying goes: "Wang Po sells melons, sells and boasts." You don't praise yourself. Do you want to praise other companies' products? Then it is equivalent to cutting off the livelihood of your own company, which is your food, clothing and parents.

3. Don’t cause trouble for yourself

Complaining with customers is no different from complaining with colleagues. Don't think that customers don't know your leader. They may be best friends or brothers with your senior leader. Your words will soon reach the ears of the leader, and your fate can be imagined.

Tell the truth, but it sounds like a TV show. A colleague in the human resources department, a little girl born in 1995, received a call from an unknown aunt who was not originally calling for her. After she answered the call, because the other party could not explain her needs clearly, when she transferred the call, before giving it to another colleague, she A colleague asked her, whose phone number? She complained: "I don't know, she's a lunatic!"

As a result, very dramatically, the aunt heard it, and then went to find the top leader of the company without mercy. The colleague was named and criticized. A company with more than 20,000 people has become famous.

Do you know who this aunt is? He is a relative of the city leader. Isn't this a typical case of getting into trouble just because of a casual comment?

Despite the storms in the workplace, the sun is growing! Workplace Xiaokui, a veteran HR's worry-free grocery store~

In the workplace, complaining about the company to customers is exposing your weaknesses to customers. Once you do this, you may lose The reason for this customer is actually because:

1. Don’t do to others what you don’t want others to do to you

If you don’t like something yourself, if you recommend it to others, others will naturally do the same. If you don't like it, it's like you are complaining about your company while the other person is talking about how good your products are. Which customer would want to believe that a company that even complains about itself can produce good products? No. Do you think customers will like products with guaranteed quality?

2. Every company has problems.

Every company has problems. These problems may be big or small. If you just complain about the company’s problems blindly and don’t correct them, If you don't solve them in a good way, problems will accumulate and small problems will escalate into big problems over time, which is detrimental to the company and individuals.

How to restrain yourself from complaining about the company to customers?

1. Accept the company with a broad heart

The company has developed to today's scale and is in today's situation, partly because of inadequate management, and partly because of the influence of the market. , instead of complaining everywhere, it is better to accept him with a broad heart, then your complaints will become less and less, and your customers will become more and more.

2. Try to make reasonable suggestions

Behind every problem there are thousands of solutions. If you don’t do it and no one will mention it, then this problem will It will become a historical problem that will never be solved. If you start from yourself and find ways to solve problems when you encounter them, will it be more conducive to your development?

3. Face customers with a passionate heart

Never complain about your company at any time, because it provides you with a working platform. If you really don’t If you like it, you can choose to leave. We also need to have a grateful heart while working. If you love your company and your products, your customers will also be infected by your enthusiasm.

It is very stupid to complain about the company to customers.

For example, it’s like you are complaining about your wife in front of outsiders. She was so bad, were you blind back then? Didn't you choose it yourself? She is not a child bride, nor is her marriage arranged by her parents, so what qualifications do you have to complain?

Think about it, is the company you are working for now the best choice for you?

Your complaint only shows your incompetence from another aspect. "You don't have the ability to find a better job." To put it bluntly, if you had the ability, you would have resigned and found another job long ago. That’s it, aren’t there any better opportunities?

Speaking your opinions to your face and speaking behind your back not only does not solve the problem, but also creates a negative image of you.

Don’t expect your customers to understand you or even sympathize with you. This is wishful thinking.

"Oh, Xiao Zhao, it's really not easy for you. Your company has so many problems, it's hard for you..."

Please, if you are a customer, what do you care about most? What? It’s a product or service provided to me, right? Do you care about the subjective feelings of your staff? Unless you are so beautiful that others tremble when they look at it, they will only have two thoughts: one is "Why doesn't this guy shut up?" and the other is "Oh my God, I chose the wrong partner."

You stand in front of customers on behalf of the company, and you are the image of the company. If you say the company is not good, you are saying that you are not good.

No matter how dissatisfied you are with the company, don’t do this kind of thing that lowers your self-esteem. You can talk to your best friend or best friend as much as you like, but don't say it in front of customers, including colleagues. It’s the same with customers and colleagues. Your complaints will definitely reach the ears of your boss. Sooner or later, you’ll have to pay back... People in the workplace must understand one thing: If you don’t want others to know, the best way is Just don't say it. Just like gangster-themed movies often show: only dead people keep secrets.

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Brother Ming, a veteran in the workplace who has been in the workplace for eighteen years, is the author of "Brother Ming Talks About Job Hunting". If you want to see humorous and sharp views on the workplace, follow Brother Ming to talk about job hunting, and we will accompany you all the way into the workplace!

Yumo Chat’s views on the workplace: (welcome attention and comments)

1. Complaining about the company with customers is a sign of low emotional intelligence.

Complaining is actually complaining. We usually hate hearing other people complain to ourselves. Complaining is not helpful in solving problems. It will only make your negative emotions infect more people, and others are not willing to listen. You complain.

Every company will have problems, and it is impossible to satisfy all employees 100%. Just like there is no perfect product in this world, there is no 100% satisfactory service.

If you think the company has many problems, then do your best to improve the areas that can be improved within your capabilities.

You are not a baby, the leaders are not your parents, and the company is not your home. The company has no obligation to take care of you wholeheartedly like parents and create a good environment for you. The company recruits you because it hopes you can contribute to the company, not because it wants you to come and find fault with the company.

In the company, you should not complain to your colleagues about the company, let alone if it is suitable for customers to complain about the company, then it is even more inappropriate. This is a sign of low emotional intelligence.

2. Do what you do, love what you do, and be proud of your work.

A truly good sales person will show his love for the company and pride in the product from his eyes when talking to customers and recommending the company's products to customers. When customers see how confident you are in your products, your confidence will be passed on to them, and they will be more willing to trust you.

As a salesperson, you are not asked to deceive customers for the sake of performance, but you must know how to use your strengths and avoid weaknesses. Every company's products cannot be perfect, and may have advantages and disadvantages. As long as your product can meet the needs of customers, and the shortcomings of your product will not cause losses to customers, then when you introduce your company's products to customers At this time, you should focus on highlighting the advantages of the product that customers really care about.

Talking less about shortcomings is not deceiving customers. Customers also understand that you get what you pay for, and luxury goods that cost 10 yuan do not exist.

Must agree. When you complain, you will also lose the respect of your customers for you.

I totally agree with this sentence! And most smart people should agree with this statement.

Putting this question aside before, I think the reason is that in a sense, the image of the individual and the image of the company are in a relationship where both prosper and lose. The higher the reputation and honor, the higher the respect a company's employees receive externally, the more envied they are, and the higher their self-confidence in external exchanges, communication, and business undertakings. The higher the self-confidence in all aspects, the easier it is to promote the company's business. Success rate, the company's business scale will become larger and larger, which will of course further increase the company's visibility, which will further increase the employees' sense of pride and the more respect they receive externally, thus forming a virtuous cycle.

On the contrary, if you complain about the company in front of customers, it will damage the company's external image. Over time, the company's image will get worse and worse. Employees will feel like they are being pointed out wherever they go, and they will feel uncomfortable in front of their relatives and friends. If you can't hold your head high, isn't this a lose-lose situation? Secondly, rational customers are also tired of hearing the employees of the cooperating companies complain about their own companies, which will cast a shadow on the cooperation between the two, because this may make customers think that your company may have chaotic management and no good corporate culture. , the cohesion of enterprise employees is too poor, which may cause unnecessary risk losses to cooperation. In addition, complaining about the company in this way will not only have a negative impact on the company, but in most cases you will also be looked down upon by customers, who think you are of low quality and have no professionalism, and you will be the one who suffers the loss.

Let me put this question aside for now. I will use a real case to illustrate it. I once met such a colleague. When he first came to the company, his performance was pretty good. After the probation period, He may think he understands the company's situation relatively well, but in fact he only looks at the bad aspects on the surface (I would like to add what I am curious about here, that is, some people only see the bad side when looking at things or things, and they only see the bad side. He regards the bad side as the essence and whole of this thing, and most of the other good sides cannot enter his eyes.) Occasionally, he will complain among several employees that the company is not good at this and the company is not good at that. After being criticized and educated by me, He changed his mind slightly, but his nature will never change. Finally, he was fired because of several things accumulated one day. After being fired, I asked him to hand over some access cards of clients. He gave a weird reason, saying that these things were... It was done based on the personal relationship between him and the customer. Even if the refund was made, it would be returned to the customer. (I was thinking, you don’t have a relationship with the company and the customer knows who you are.) It’s useless to say more. The company still asked him to return it. According to his reasons, he retreated to the customer's place. I went to the customer's place early to wait for him. Because the time was relatively short, this comrade was fired and did not have time to explain the situation to the customer he was responsible for before. I was also afraid that he would talk nonsense to the customer. , affecting our company’s cooperation with him. When I met the client, I told him before he arrived that this comrade would no longer be in charge here and that I would rearrange a more suitable candidate to handle the situation. However, I still left some room for work. I just told the client that he had some reason to do so. I resigned for some reasons, but there is an access control card that he said was issued by a personal relationship with you and has not been returned. What I mean is that I can directly stop it in the system and cancel it. The customer smiled, he was a nice person, but he shouldn't have done this. This access card was only required for work. It should be returned when you leave. However, this card is unregistered and cannot be cancelled. But don't worry, I They were all under surveillance. If he messed around, the security guards would arrest him. After hearing this, I calmed down. After a while, he actually talked about credit and actually sent me the card, but as I expected, he opened his mouth and said, "I don't want to stay in this company anymore. They want me to be responsible for the project. It's okay to double my salary." This company is not good, and that is not good. I could only smile bitterly on the sidelines. The customer waved his hand and said to him without waiting for him to say a few words: Stop it, little , no matter what the situation, you should thank the company. If you don’t have the platform of the company, you will have no place to display your great abilities. No matter how capable you are, if you don’t have the platform of the company, I will know that you are more serious about your work. ? So, you should be grateful to the company, just like me. Even if the company leaves me, the company will continue to run. Do you think the company will collapse if you leave your job and say the company is not good? He felt that he was asking for trouble after the customer said a few words, so he agreed twice, "Yes, yes, yes." I took the opportunity to say to him politely, if you have nothing to do, you can go back first, I still have something to discuss with the client. After he left, I expressed my gratitude to the customer for supporting our company. The customer said, don’t worry, I understand the meaning of coming here early. I still understand how to deal with this matter, and I fully believe that your company will give me Arrange partners to come and connect. Later, the on-site personnel from the customer's side came up and asked, what happened to the guy from your company before? He just came to me and kept saying that your company is not good, and that is not good! Why is this person's quality so poor? Even if he resigns, there's no need to let him go. This guy probably won't be reused anywhere in the future. I could only smile bitterly, thinking that it is true that one's nature is hard to change.

It is said that no matter what the situation is in the workplace, you should not complain about your company to customers. What do you think?

As a company employee, I agree.

First of all, as a company employee, the company is your other home. Normal people will not talk to others. Say your home is not good.

Secondly, as the saying goes, a good house of gold and silver is not as good as one’s own. No matter how good other people’s companies are, they belong to others. No matter how deficient your own company is, they will at least give you a stop. Harbor and pay you wages.

The third company has leaders and employees. If you really have an opinion, you can report it to the leader. If you just want to vent, you can also go to your colleagues. Never talk to outsiders, especially When customers say bad things about the company, it slanders the company's image. The company is not just one person working but has to take into account the overall situation.

Identity

1. Not to mention not complaining to customers, even colleagues cannot complain. People’s hearts are unpredictable. Do you know what the real interpersonal relationships and interest chains behind these people are? Like?

2. As a professional elite in the workplace, no matter what negative views you have about the company in your heart, you should not express it in your mouth, let alone discuss it with outsiders who have interests. This is the basic professional quality. , as a professional, you should always pay attention to your words and deeds, control your emotions, and establish your professional image. After all, no company wants to use professionals who slander and spread rumors. When professionals protect the interests of the company, they protect themselves. At the same time, they also have a duty of confidentiality to the company.

3. If you have already made irresponsible remarks about your company, do you still expect others to respect your company and your company to respect you? To win respect, you must first respect yourself.

4. Now is the Internet era. Although information is transmitted quickly, it is also easy to be taken out of context. What you hear and see may not necessarily be what you understand. Don’t make any mistakes when the information you have is not comprehensive. Draw conclusions to prevent Wu people from misunderstanding themselves.

Agree that corporate employees should maintain the company's image at all times. Employees who love to complain to others about the company, fail to fully recognize the company's products, operating systems, culture, and values, and have no sense of existence, collective honor, or belonging, are not welcome in the company. Complaining about the company to customers will not win their understanding and respect. Instead, it will make them think you are unprofessional and unprofessional, and they will look down upon you.

You stand in front of customers on behalf of the company, and you are the image of the company. If you say the company is not good, you are saying that you are not good. No matter how dissatisfied you are with the company, don't do this kind of thing that lowers your self-esteem.