The net worth soared by more than 200 billion, and she became Jack Ma's most trusted woman. How did Peng Lei do it? -

When Peng Lei went from being a front-desk HR employee with only 500 yuan per month to becoming an Alibaba rich man with a net worth of hundreds of billions, she was frequently questioned: "Why does she deserve it?"

Peng Lei once said: "You can do anything in this life, just don't do money-related work."

But when Jack Ma said to her: "You can be the CEO of Alipay."

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Peng Lei replied immediately without blinking: "Okay boss."

This seemingly simple conversation deeply reflected Peng Lei's invincibility. Ability, that is:

Wherever Ma Yun points, she will hit, and she will execute it resolutely.

When she encountered the biggest bottleneck in Alipay, she took up the heavy responsibility and ran all the way to directly promote Ant Group to go public and become the most ruthless company with a market value of 2.1 trillion.

She once said that her mission is to use practical actions to prove: Mr. Ma is right.

In 2009, Taobao entered a bottleneck period due to the poor user experience of Alipay.

At the 2010 Alipay annual meeting, Jack Ma used surround speakers to play a loop of phone recordings of users criticizing Alipay customer service, and got furious:

"It sucks! It sucks! It sucks to the extreme!" If we don’t take it seriously, this will be Alipay’s memorial service.”

All the Alibaba employees sitting below were extremely worried, and Shao Xiaofeng, the president of Alipay at the time, was scolded and cried on the spot! .

Afterwards, Jack Ma announced on the spot in front of everyone that from now on, Peng Lei will serve as the new CEO of Alipay.

As soon as the words came out, there was an uproar. Although they knew that Alipay was in a very difficult situation and needed someone to turn the tide, how could Peng Lei, who had a background in human resources, take on this important task? They really can't figure it out.

At that time, countless people questioned Ma Yun's decision, and some even ridiculed: "Let her serve as CEO, which is the end of Alipay."

Faced with such doubts, Peng Lei I didn’t explain too much, nor did I argue or get angry with anyone. Because she knew that her next task was to prove that Ma Yun's decision at the moment was correct.

But how can Peng Lei, who is a complete layman without skills or experience or experience, save the entire enterprise?

On her first night as Alipay CEO, she led the entire core team of Alipay P8 to Moganshan, Zhejiang for a four-day strategic reflection meeting.

This meeting laid the foundation for Alipay’s major decision on strategic shift and the beginning of a new chapter.

That night, Peng Lei picked up the red wine next to her and drank it all in one gulp. She encouraged everyone to share their deepest dissatisfaction, suggestions and prospects for the future. She wrote them all down carefully.

After these four days, they emerged from their cocoons and turned into butterflies, running wildly and struggling to open up a new situation for Alipay.

Peng Lei thought: Since Alipay is frequently complained about by users for poor experience, it should adhere to the "people-oriented" approach and first solve this primary problem that plagues millions of users.

Therefore, she personally participated in the research, classified and summarized several major aspects of poor user experience, and had a clear understanding of user needs and difficulties.

In the end, she discovered that in order to have a good user experience, it must be practical and convenient, and cannot make something exaggerated, gimmicky and complicated.

At that time, all financial institutions did not make too many changes in people's lives. This immediately aroused Peng Lei's alarm, and she made a decision on the spot:

" All payments for water supply, electricity, gas, communications, and Internet fees will be online to provide real convenience to the masses.

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For consumer transactions, these are small amounts of money, but it is these inconspicuous small amounts of money that really opened up a breakthrough for Alipay, attracted many users, and further activated and expanded Alipay’s use areas.

Of course, the early stage of this work will definitely not be so smooth, but Peng Lei has never been afraid of difficulties. She always believes that without difficulties, there will be no progress, and Ali's mission has always been to serve users, and It’s not about letting users accommodate themselves.

After making the decision, she personally led Alipay’s employees to travel all over the country to negotiate with each other and do it city by city. She firmly believed that good things would happen. Someone will definitely use it.

Huangtian pays off, and now every household can pay various expenses commonly used in life without leaving home.

In the vast country of China, the number of registered users has reached 800 million in five years. It must be said that this is a great and successful decision.

When she successfully completed this matter, there were also others. Many people sighed, no wonder Ma Yun trusted her so much! At this time, everyone couldn't help but guess that she must have some unknown background.

Facts have proved that they were wrong again. .

Peng Lei was originally a teacher at Zhejiang University of Finance and Economics, and she was completely in parallel with Jack Ma and Alibaba. They had no intersection. In the end, they got to know each other because of Peng Lei’s boyfriend at the time. opportunity.

It is said that Peng Lei’s boyfriend at the time was Sun Tongyu, and he and Peng Lei later became two of the eighteen founders of Alibaba.

In 1995, When Sun Tongyu was out advertising, he accidentally entered Ma Yun's China Yellow Pages. The advertisement was not successful, but he left his business card to Ma Yun.

Two years later, Sun Tongyu and Peng Lei got married. Shortly after they got married, Sun Tongyu received a call from Ma Yun, who directly expressed his intention to invite him to start a business in the north.

With Ma Yun's persuasion, Sun Tongyu agreed. .

But as a newlywed, how could he leave his wife and go to Beijing alone?

Besides, Peng Lei was working as a teacher at Zhejiang University of Finance and Economics, which was a decent job. The couple had a headache as to where to go with their stable jobs.

Peng Lei saw that her husband wanted to express his ambitions, and was unwilling to live a life of inactivity. After she calmly thought about it for a few days. The queen immediately made the decision to go north with her husband and work side by side with Ma Yun.

However, Ma Yun could only provide her with an HR job with a monthly salary of 500 yuan.

But take it easy, Peng Lei thought, as long as her husband’s career goes smoothly, she doesn’t care!

Peng Lei also made it clear: “I can do anything in this life, but it’s not about money. work. "So, her personnel work was not that bad.

However, due to poor management, their journey to start a business in the north was not smooth. It can be said that it ended in failure. Then several people returned to Hangzhou together. Keep fighting.

During this period, Ma Yun also looked to Peng Lei about the future and sincerely told her that Alibaba will definitely be a great company in the future, but Peng Lei, who is "Buddhist" in her heart, responded: " Both confused and not very interested. ”

Peng Lei has been doing this human resources work for ten years.

During this period, she was promoted to the group’s vice president of human resources and chief talent officer, identifying and recruiting talents for the company. Talent, no matter what kind of complex and sensitive labor issues she faces, she solves them one by one with high level of ability

Wang Jian, the former CTO of Alibaba Group and the evangelist of Alibaba Cloud, was hired by Peng Lei from Microsoft. With his joining, Alibaba Cloud became the fastest growing sector of Alibaba Group in 2017, and Peng Lei definitely contributed to this.

As time goes by, more and more employees come to work in Alibaba, and Peng Lei also needs to formulate a resource management system that fits Alibaba's actual situation as different talents join.

Because Ma Yun is a person who attaches great importance to feelings, Peng Lei knows it well.

Therefore, the series of effective systems she formulated are based on the people's hearts. Through the clever combination of values ????and performance appraisals, rewards and punishments are clearly defined, which has greatly improved the cohesion and combat effectiveness of the entire Ali. .

Not only that, in the human resources position, Peng Lei is also a very warm leader in terms of employee relations.

She will lead her team to greet employees in each position one by one. No matter what difficulties the employees have, Peng Lei will personally solve their worries as quickly as possible, just so that they can concentrate. Do things for the company.

But with more people, things will happen one after another. When the company's vision and expectations are not met by individuals, there will always be some voices of doubt, complaints and dissatisfaction within the group.

Faced with these emotions, Peng Lei never thought of "turning hostility into friendship."

Not only will she not be angry about criticism and advice, but she will be very happy. She believes that employees who have ideas and those who dare to raise questions want to make the company better and better, and she will do the same. Take the initiative to tell everyone:

"Any dissatisfaction can be raised. If it can be solved, it will be solved immediately. If it cannot be solved, we will find a way to solve it. But I have only one request:

If you have any opinions, just say it directly. After that, we just keep working hard, and we don’t want to have any disagreements in person and complain behind the scenes. Only by working together and getting straight to the point can we work efficiently, and Ali will get better and better, and so will everyone.”

Regarding Jack Ma, Peng Lei should be the employee that every boss wants.

Peng Lei smiled and said casually: "I'm used to it."

Then he continued:

"What Jack Ma said will make everyone feel very Excited, it seems that as long as he follows his ideas, any great thing can become a reality. Of course, this is not what it seems. Along the way, under his leadership, he has indeed accomplished things that many people originally believed were impossible. ”

“Because these impossible things have become possible step by step, there will be less and less doubts about his goals, as if he worked hard and really achieved them. ”

"So much so that no one will laugh at him or be surprised by what he says later, because everyone will subconsciously think that if you think about it, maybe it's okay."

"No matter what Jack Ma Whatever the decision is, I will make it the most correct decision.”

In 2008, Peng Lei’s husband, Sun Tongyu, resigned as the president of Taobao and subsequently left Alibaba.

But the wife who wanted to accompany her husband to start a business in the north is now unswerving in her choice of life path, which has not shaken her determination to stick to the Alibaba Group, nor has it shaken her determination to stay in the Alibaba Group. Ali's status and power.

Peng Lei will also say it directly without any hesitation:

"Of course I am unhappy with many things about Jack Ma, but some of his judgments and his own charm make me unhappy. I have to admit. ”

“He is a very good leader and a person that I admire. Everyone has weaknesses, but few people can do it when it comes to structure and understanding. Like him."

Perhaps this is why Peng Lei is Jack Ma's most loyal supporter and the most determined executor of his strategic decisions.

And Jack Ma has always supported this capable person, encouraging each other, working hard to move forward, and creating one impossibility after another.

When Jack Ma resigned as CEO, many people speculated that Peng Lei would be the successor. Faced with endless inquiries and unrealistic rumors, Peng Lei responded directly:

"Maybe everyone in the world knows who the successor is, but I don't know. For me, I have only one mission. No matter who takes over, I will help this decision become the most correct one." ."

Not long after, Lu Zhaoxi took over.

Peng Lei continued to be the CEO of Alibaba Small and Micro Financial Services Group, and then under the appointment of Jack Ma, she successively served as the chairman and CEO of Ant Financial, and was later appointed by Jack Ma to Southeast Asia. To be the CEO of Lazada.

Peng Lei seems to have never worked in any field for a long time, and she has never asked why, nor has she shied away. Regarding Ma Yun's orders, she will always be: "Good boss."

And the final result shows: Jack Ma is indeed a wise man, and Peng Lei has never let him down, and he truly deserves his reputation.

Under the leadership of Jack Ma and with the cooperation of talents like Peng Lei, Alibaba went public in the United States in 2014. In 2020, Ant Group announced the completion of the preliminary IPO inquiry, with a total market value of 2.1 trillion.

And Peng Lei also jumped from an HR with a monthly income of 500 yuan to a female CEO worth hundreds of billions.