The main achievements of highway management development of Liaoning Provincial Highway Administration

After more than 20 years of development, Liaoning Expressway has formed the main skeleton of the expressway with Shenyang Transit Ring Expressway as the center, two rings and five radials, connecting all provincial and municipalities, with a traffic mileage of 2,747 kilometers. By 2010, the total mileage of expressways in the province will be close to 4,000 kilometers, and "county-county access" expressways will be basically realized.

At the end of the "Tenth Five-Year Plan" period, highway management in Liaoning Province has basically realized toll collection automation, maintenance mechanization, communication modernization, management standardization, safe and smooth roads, economic benefits roads, civilized service roads, and tourist sightseeing roads. "Four modernizations and four roads" work goals. Since 1990, the Liaoning Provincial Expressway Administration has implemented "military management and standardized services" in the toll system, and launched the "Three Excellences and One Satisfaction" campaign (i.e., high-quality management, high-quality services, and high-quality environment to satisfy passers-by). Strengthen the construction of the toll collection team, standardize civilized language, standardize dress and work procedures, and continuously change the style of the toll collection team. Over the past 20 years, the toll collection model of the Liaoning Provincial Expressway Administration has gone through two stages: manual entrance toll collection, exit ticket inspection, and province-wide networked automated toll collection. The construction of the automated toll collection system project began in 1998. By 2001, the Shenyang-Dalian Expressway was the first to build an automated toll collection system, marking the initial realization of toll collection automation on expressways in Liaoning Province. In 2003, the province's automated toll collection network was completed, and It established the largest automated toll collection network in China at the time, putting toll management on a more scientific, standardized and modern track. The automated toll collection system uses non-contact IC cards as the medium to realize the "all-in-one card", with functions such as fee display statistics, traffic survey, brand inquiry, lane video recording, real-time monitoring, and real-time transmission.

Highway toll revenue has grown steadily year by year at a rate of about 15%. In 1988, the province’s highway toll revenue was only 3.23 million yuan. In 2007, the revenue was 5.37 billion yuan. In 2009, the province’s highway toll revenue The annual toll revenue is expected to reach the target of 7 billion yuan, and the toll revenue in 2010 will exceed 8 billion yuan. With the continuous extension of highway mileage and the continuous accumulation of maintenance management experience, highway maintenance operations have gradually transformed from manual maintenance to a model in which mechanized maintenance is the mainstay and manual maintenance is supplemented. At present, some maintenance work projects have basically realized mechanized maintenance, and have gradually developed from road cleaning, pruning and weeding to comprehensive maintenance of roadbed, road surface, bridges and ancillary facilities. The maintenance method has moved from the independent maintenance of the management office to the market-oriented road maintenance, and the maintenance concept has changed from the initial "passive corrective and emergency maintenance" to "prevention first, combining prevention and treatment".

For more than 20 years, the Liaoning Provincial Expressway Administration has continuously improved and standardized the maintenance of expressways, strengthened personnel training, increased the proportion of professional and technical personnel, actively introduced new technologies, new materials, and new processes, and introduced efficient Road maintenance equipment shortens road maintenance and repair time, minimizes the impact on passers-by, and ensures safe and smooth highways. We actively carry out research on preventive maintenance systems, deal with pavement and bridge diseases in a timely manner, and implement intermediate road repair projects to comprehensively improve the quality of highway pavements and bridges, providing a safe and smooth driving environment for passers-by. Increase investment, implement greening projects according to local conditions, highlight the greening and beautifying landscape of the central separation belt, wings, slopes, and entrances and exits of toll stations, strive to build green corridors on highways, and at the same time strengthen the greening of scenic spots in interchange areas and service areas and beautification to improve the overall landscape effect.

Through continuous practical exploration, highway maintenance in Liaoning Province has basically realized the mechanization of road capacity maintenance, road surface maintenance, snow removal and anti-skid, tunnel maintenance, and transportation facility maintenance operations. There are a total of 1,290 pieces of machinery and equipment globally, mainly including road repair machinery, cleaning machinery, greening machinery, rescue and troubleshooting machinery, road inspection vehicles, snow removal and anti-skid machinery, etc. A mechanized maintenance system with scientific equipment and complete means has been established, which has greatly enhanced the province's The comprehensive maintenance and repair capabilities of highways and the ability to withstand natural disasters provide a strong guarantee for the completion of various management and maintenance work on highways in the province.

At the beginning of the establishment of the bureau, the province's highway communications adopted the point-to-point communication mode of single sideband radios; in 1988, a digital microwave communication system was built; the highway toll monitoring system built in 1996 was officially put into operation, realizing television monitoring of toll management .

As of the end of 2007, the scale of electromechanical system construction continued to expand and reached the domestic first-class level. Build a large-scale, full-featured, high-tech network system with optical fiber communication as the main skeleton and integrating voice, data, image transmission and other services. Scientific and technological innovations represented by emergency auxiliary toll collection systems, automatic license plate recognition, and mobile video systems have been put into operation one after another.

The 96199 consultation and complaint service hotline opened to the public realizes service functions such as automatic voice broadcast, artificial voice, website information release, service area touch screen real-time information, highway variable information signs, and mobile short message release. , providing convenient, timely and accurate travel information services to passers-by. In 2008, the global *** sent 165,629 short messages, issued 197,576 prompt messages, processed 875,555 dispatch messages, and handled 685,247 telephone consultations, with a total duration of 168,562 minutes. Over the past 20 years, road administration work has continuously enriched its functions, expanded its work scope, adhered to administration according to law, standardized law enforcement behaviors, and strengthened road administration management. The original two aspects of simple maintenance of safety and protection of road property have been expanded to multiple aspects such as protection of road property, maintenance of road rights, administrative licensing, over-limit management, emergency rescue, safety management, etc.; the working method has changed from the original simple and passive patrol inspection to It has gradually transformed into using a complete road property file database and mobile video means to focus on supervising administrative licensing and safety management projects on the basis of patrols. The knowledge structure and political and professional quality of the law enforcement team have been greatly improved. At present, the proportion of people with a college degree or above reaches more than 50%, and the proportion of people with a college degree or above reaches more than 90%. The number of road law enforcement personnel has grown from more than 30 to more than 350.

A highway rescue service network has been launched across the province, and rescue services have been vigorously carried out relying on the "96199" information service platform. The management office and service area have 48 rescue service points equipped with 240 rescue personnel. In 2008, *** carried out 3,114 rescues, dispatched 12,000 rescuers, provided 937 oil delivery services, 1,145 towing services, replaced vehicle parts 625 times, and provided 407 accident rescues. Over the years, with the development of the socialist market economic system, the management system and management methods of expressway service areas in Liaoning Province have gradually matured through practical exploration. The business model of each operating department in the service area has undergone a series of changes such as independent operation-unified operation-contracted operation-responsible target operation-leasing operation-branded chain operation.

After years of development, the Industrial Corporation has gradually figured out a centralized and unified management model suitable for the actual conditions of our province's highway service areas in practice, established and continuously improved a model with humanized services as the leading role and scientific management as the leading role. An operation and management mechanism guaranteed by basic and brand management. For gas stations, shopping malls, auto repair shops, etc. in each service area, the head office will uniformly attract investment from the public, determine cooperative enterprises through bidding, and implement chain operations in a unified manner. Since 2002, we have introduced well-known social enterprises such as PetroChina, Sinopec, Dashang Group, Jinzhou Hualian, Jilin Zhongcheng, Shenyang Mastercard, etc. to form a branded chain operation model. On the basis of conscientiously implementing the policy of paying equal attention to economic and social benefits, and adhering to the business principles of customer first and reputation first, the Industrial Corporation has successively formulated the "Liaoning Provincial Expressway Administration Service Area Quality Management Standards" and the "Thousand-Point Assessment Inspection Score" Standards" and other rules and regulations, and based on this, we have strengthened the comprehensive assessment of business service work, promptly rectified problems in services, prices, health and other aspects, achieved clear rewards and punishments, and effectively standardized the enterprise's Business activities and service activities. While giving full play to the supervision and inspection role of the functional departments of the government, the Industrial Corporation has hired social investigation companies to conduct regular unannounced visits to the operation and management of the service area since October 2005, requiring them to submit inspections to the Corporation in a timely manner after regular inspections. Report.

Over the past few years, the Social Survey Company has played an important role, greatly enhancing employees' sense of responsibility and effectively promoting the improvement of service area management and service quality. The customer satisfaction rate in the service area increased from 70 to over 95. At present, the service area is spacious and flat, with leisure squares, sculptures and landscapes, and guidance signs; a supermarket-like shopping environment, specialized catering varieties, hotel-like guest rooms, star-rated public toilets, as well as vending machines, A series of humanized service facilities such as automatic inflators, all-weather warm water hand washing, and 24-hour free supply of boiled water can meet the diversified service needs of customers to the greatest extent. Through the construction of "garden-style service areas" and "ecological service areas", the green coverage rate of the province's service areas has increased from less than 5 20 years ago to the current 27.7. All service areas have achieved zero pollution emissions, becoming a high-speed highway Highways have created good social benefits and considerable economic benefits.

There are currently 41 service areas along the expressways in Liaoning Province, with an asset scale of 1.151 billion yuan, an increase of nearly 40 times compared with 20 years ago. Annual operating income has grown from more than 10 million yuan at the beginning to 215 million yuan in 2008, an increase of nearly 20 times. The number of employees has increased from more than 200 to more than 3,400 now, an increase of 17 times. The head office and Shenyang-Dalian service areas have passed ISO9000 quality management system certification. The Liaoning Provincial Expressway Administration has made unremitting efforts to build the workforce, incorporated ideological construction, clean government construction, and work style construction into important work agendas, carried out various forms of political ideology, legal system, work discipline, and professional ethics education to continuously improve The quality of the workforce and industry team building have achieved remarkable results.

Over the past 20 years, 8 units in *** have been awarded the "National Women's Civilization Demonstration Post" by the All-China Women's Federation, 7 units have been awarded the "National Youth Civilization Award" by the *** Youth League Central Committee, and 2 units have been awarded the "National Youth Civilization Award" by the *** Youth League Central Committee. The unit was awarded the "Advanced Group of the Ministry of Communications" by the Ministry of Communications, and 5 units were awarded the "National Women's Civilized Post in the Transportation Industry" by the Ministry of Communications. In 2005, Liaoning Provincial Expressway Administration was awarded the honorable title of "National Civilized Unit".

In future development, the Liaoning Provincial Expressway Administration will strive to promote the development process of management modernization, adhere to the "people-oriented, vehicle-oriented" management service concept proposed by the Party Committee of the Ministry of Transport, and strive to create a new type of expressway. The highway non-stop toll collection system, efficient travel information service system, comprehensive emergency rescue service system and standardized road market maintenance system will make greater contributions to serving the economic revitalization of Liaoning and serving the broad masses of the people.