Four examples of 2021 petition work summary

Writing a work summary is also a way of self-examination of work efficiency. By writing a work summary, you can discover the deficiencies in your work. Below are four examples of letters and visits work summaries that I have shared with you for reference. You are welcome to read them.

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Sample essay on petition work summary 1

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In order to further guide the masses to petition in a legal, orderly and civilized manner and maintain normal petitions order and the legitimate rights and interests of petitioners, and strive to create a harmonious atmosphere for petitions. According to the unified deployment of the XX document, our bank has conscientiously implemented it. The development situation is summarized as follows:

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1 , leaders pay attention to it and organize it carefully

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To comprehensively promote the publicity work of the "Regulations on Letters and Calls", strong organizational leadership is an important guarantee. The leaders of our bank insist on including petition work as an important agenda, make regular discussions and promptly study and solve problems existing in the work. First of all, in accordance with the notice requirements of the "Notice on Carrying out Letters and Calls Publicity Month Activities" and fully combined with the actual work of our bank, we have made overall arrangements and carefully deployed the letter and call work throughout the year to ensure that our bank's letter and call work throughout the year is carried out in an orderly manner; 2. It is to establish a complete leadership mechanism for petition work, adjust the leading group for petition work in the bank, and implement the main leader to take overall responsibility and personally handle it, the leader in charge to take full responsibility and direct grasp, other leaders? Dual responsibilities for one position? Specific grasp, the heads of each department An organizational leadership system in which each person has his or her own responsibilities. The petition work will be included in this year's work points and annual work target assessment, and accountability will be strictly implemented.

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2. Improve the way bank leaders receive visits and smooth channels for people to write letters and calls

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First, according to the city’s leading cadres The unified arrangement for the reception of letters and calls has determined that every Monday is the day for the reception of letters and calls by members of the leadership team. The bank leaders will lead the principals of each department to receive visits from citizens in turns. The second is to establish and improve the president's mailbox, convenience mailbox, online complaints, dedicated telephone lines, online petitions and other methods to provide convenience for the masses to report petition matters and ensure that the public sentiment, public opinion and wisdom of the people are communicated smoothly. For letters, transfers, and assignments from the people, the main leaders must personally review and approve and supervise the handling. We must adhere to the principles of putting people first, convincing people with the law, treating people with courtesy, and warming people with affection, so as to resolve the grievances of the petitioners. Regarding the issues reported by the masses, it is necessary to respond to and implement every issue.

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3. Strengthen system construction and standardize the petition work process

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First, improve and improve the work of investigating and resolving conflicts and disputes mechanism. In accordance with the requirements of the Municipal Party Committee and Municipal Government, a comprehensive survey is conducted every month. For all types of conflicts and hidden dangers identified, detailed accounts must be established on a case-by-case and person-by-person basis and dynamic management must be implemented. For key people and matters, we must implement responsibilities, clarify leaders and responsible persons, analyze the crux of the problem, study effective resolution methods, formulate resolution measures, and implement stability and control responsibilities. Strengthen the mediation of conflicts and disputes and effectively solve the practical problems and difficulties of petitioners. The second is to carry out scientific classification, implement dynamic early warning, and properly handle mass petition incidents. In response to mass petition incidents, with the goal of "early discovery, control, and good handling", we scientifically define the levels of petitions based on the risk level of petitions, adopt different countermeasures at different levels, and mobilize limited resources to evaluate petitions. Early warning work. The third is to standardize the handling and transfer mechanism for petitions. In order to ensure that the problems reported by the masses in petitions are settled and answered, and that the petition work is implemented in a practical manner, the office is the general leading department, and the letter and visit processing registration form will be filled in for petitions from the masses, and the leaders will give instructions. , the office is responsible for the transfer of letters and calls and the implementation and feedback of the results of handling letters and calls according to the department's responsibilities. Each department of the agency strictly implements the first-inquiry responsibility system for visitors from the public, promptly brings the petitioners to the bank's petition reception room, provides a warm reception, and completes the petition registration. If it is within the scope of the undergraduate office's responsibilities, if it can be responded to on the spot, it will be responded to immediately; if it cannot be responded to on the spot, it will be reported to the leader in charge, and the opinions on the reply will be studied; if it is not within the scope of the undergraduate office's responsibilities, the petition registration form will be handed over to the bank. Office, which will be transferred to the bank office for processing.

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4. Strengthen publicity and create an atmosphere

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First, hold a mobilization meeting to study the "Regulations on Letters and Calls" and organize banks to All staff of the agency learn and understand the basic principles, main contents, interview-receiving skills and other spiritual essence of the "Regulations on Letters and Calls". Second, during the Publicity Month, our bank carried out extensive social publicity activities in accordance with the requirements of the Municipal Party Committee and the Municipal Government, actively promoted the three-level platform for petition reception, and correctly guided the masses’ legitimate and reasonable demands.

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20XX is the first year of comprehensively deepening reforms, and it is the link between the past and the future for Linhai to realize the new rise of the thousand-year-old city. There are many sensitive periods, and the petition work is under great pressure. Our bank will take learning and practicing the Scientific Outlook on Development as the driving force, with the goal of "protecting people's livelihood, improving people's livelihood, and serving people's livelihood" as its goal, further clarify its work priorities, strengthen work measures, properly handle various complaints and complaints, and make every effort to complete various goals and tasks.

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Letters and Calls Work Summary Example 2

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In the environmental protection letters and calls work in 20xx, our bureau always focused on protecting the people Profit-based, strict environmental protection law enforcement, adhering to the purpose of serving the people, thinking about what the people think, paying attention to the people's urgent needs, paying close attention to the work of environmental protection petitions and not relaxing, achieving one-stop service of reception, registration, and reply, and improving the work of petitions level and achieve better social effects. The following is a summary of our bureau’s environmental petition work in 20xx:

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1. Strengthen the leadership of environmental petition work and make every effort to improve investigation and processing capabilities.

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Environmental protection petitions reflect the voice of the people to a certain extent. Therefore, how well petition investigations are handled is directly related to the image of the environmental protection department among the people. First, our bureau has established a working mechanism in which the top leader personally handles and takes overall responsibility, and the leaders in charge are responsible for specific and regular work. The petition work is included in the main agenda, and major problems encountered in the petition work are studied and solved in a timely manner, and the petition work is guided; It is to break down the goals of petition work into various functional departments. Our bureau's environmental reporting work is mainly responsible for the environmental supervision brigade, so that tasks are assigned to departments and responsibilities are assigned to individuals, forming a situation where all the top and bottom departments are jointly responsible for the petition work; thirdly, a series of systems and procedures for handling petitions have been formulated to standardize The bureau’s letter-call work has strict requirements on all aspects of reception, registration, leadership approval, handling, supervision, settlement, and feedback, further standardizing and institutionalizing the letter-call work.

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2. Strengthen the service purpose and change the work style

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In order to change the environmental petition work from passive to active, we must effectively To nip problems in the bud, we mainly did the following: First, take the initiative to report work and listen carefully to opinions. The second is to strictly control the environmental protection approval of construction projects and strictly implement the environmental impact assessment system and the "three simultaneous" system. During the project approval process, the approval procedures were simplified and one-stop approval was implemented. For projects requiring approval from superiors, a lead-in system was implemented to help the construction unit coordinate and handle the approval procedures, strictly control the generation of new pollution sources, and do a good job from the source. Work on petition prevention. The third is to increase the supervision and management of old pollution sources and fundamentally reduce the causes of environmental petitions.

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In 20xx, our bureau *** received 17 visits and phone calls from the public, 3 cases were supervised by the county party committee and government, and 2 cases were approved by the Municipal Environmental Protection Bureau. During the processing process, the bureau leaders promptly held office meetings to arrange deployment, rushed to the scene as soon as possible to investigate and understand, and responded promptly; for visits from the masses and phone calls, each case was handled and responded to in a timely manner. . In this way, we not only adhere to the seriousness of law enforcement, but also convince people with reason. No case that has been handled has been petitioned, which avoids the occurrence of environmental petitions and has achieved good results.

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4. Strengthen the construction of the petition team and strive to adapt to the petition work under the new situation

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The construction of the petition team is To ensure the work of environmental petitions, in order to adapt to the needs of environmental petitions in the new era and to promptly solve the environmental problems reported by the people, we have taken the following measures: First, in order to maintain and ensure social stability, our bureau has opened ?12369? Environmental Reporting The hotline implements a 12-hour duty system throughout the year and a 24-hour duty system during special periods. The second is to strengthen the legal concept of petition staff and continuously improve the level of administration according to law, so as to further enhance the legal concept of petition staff and achieve good results. The third is to enhance the sense of responsibility and mission of petition staff and further improve the ability to mediate petition cases. Through the implementation of these measures, the overall quality of the petition team has been improved, and the emergency response and fair mediation capabilities have been enhanced.

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5. Existing problems and next work plan

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Although our county’s environmental petition work has achieved certain results , but there is still a certain distance between the requirements of the party and the people for environmental protection petition work. Therefore, in the next step of our work, our bureau will always focus on "protecting the environment is to safeguard the fundamental interests of the people" and strive to improve and strengthen the environmental petition work.

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The next step for our bureau is to carefully explore the laws and characteristics of petition work under the new situation. Based on new practices, we will further improve our work ideas and enrich our work experience. The second is to intensify the investigation and handling of cases and ensure smooth channels for petitions. We firmly believe that with the leadership of the county party committee, county government and municipal environmental protection bureau, the correct guidance of the county petition bureau, the close cooperation of all relevant departments, and the support and support of the people, our county's environmental petition work will surely achieve better results results.

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Letters and Calls Work Summary Example 3

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In 20XX, under the leadership of the *** Committee and *** Government , with the guidance and help of the *** Bureau of Letters and Calls, our bureau closely focused on the comprehensive implementation of the Scientific Outlook on Development, practiced the important thinking of Three Represents, combined with the current situation and development direction of our *** social security work, and effectively deployed and implemented In the work of letters and calls, so far, *** has accepted letters and calls, including letters and calls transferred by the *** Committee *** Government, Municipal Human Resources and Social Security Bureau, *** Letters and Calls Bureau, online replies, letters and calls agency handling and processing response rate , to achieve no group visits or skip-level visits throughout the year, the bureau’s 20XX petition work and 20XX plan arrangements are now reported as follows:

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1. 20XX petition work Development status

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(1) Strengthen leadership and strengthen responsibility

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Strictly follow the spirit of the "Regulations on Letters and Calls" and related documents , closely focusing on the overall situation of promoting economic development and maintaining social stability, cadres and workers unified their thinking, clarified their responsibilities, and included petition work as an important task in the overall work agenda. According to personnel changes, the leading group for comprehensive handling of complaints and complaints was adjusted in a timely manner, regular meetings on complaints and complaints were held to study the new situation, and arrange and deploy specific work, effectively preventing group visits, cross-level visits, repeated visits, etc.

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(2) Establish and improve the management mechanism for petition work

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1. Improve the duty monitor system in the service hall. Arrange the heads of each department to be on duty in the social security service hall to receive visits, answer public inquiries on-site, guide service recipients to handle social security services, resolve conflicts between window staff and service recipients in a timely manner, avoid complicating and amplifying problems reported by the masses, and effectively The number of petitions caused by social security issues has been reduced.

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2. Establish and improve the initial acceptance and closing system. Simplify the procedures for resolving complaints from the masses, refine the procedures for handling complaints, improve the efficiency of handling, settlement and information feedback of complaints, improve the satisfaction of the masses, and avoid repeated visits and skipped visits.

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3. Strengthen the implementation of the evaluation system for major matters. The "Notice on Clarifying the Assessment Subjects of the Social Stability Risk Assessment of Major Matters of the *** Social Security Bureau" was formulated, which clarified the assessment matters and assessment responsibilities, promptly discovered matters with major conflicts and disputes, and conducted timely investigations and formulated emergency plans. and other work to prevent the occurrence and expansion of conflicts and disputes, and improve emergency response efficiency and handling efforts.

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4. Strict reporting and complaint punishment system. A responsibility system is implemented for the reception, acceptance, settlement and reply of letters and calls. Strictly ensure that there is no vacancy in registration and acceptance, no delay in investigation and processing, and no delay in summary and reply. The complaint consultation telephone number is published to ensure smooth communication with the masses.

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5. Improve the system for registration and return visits of letters and visits. Register and save petitions involving major matters, petitions, basic information of petitioners, processing results, and replies. After the petition is completed, a telephone return visit will be made to the petitioner. If necessary, the processing department can make an appointment with the petitioner.

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(3) Strengthen measures and strictly implement them

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During the petition work, our bureau requires the handling personnel to The service attitude of warm reception, careful handling, and timely feedback can effectively improve the efficiency of handling petition matters, ensure the satisfaction of petitioners, and improve the quality of petition work.

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1. Do a good job in social security and prevent the source of complaints. The first is to actively carry out publicity on social security policies and regulations, and let the public understand the law and policies through the distribution of promotional materials and grassroots propaganda; the second is to conscientiously implement social security policies and carry out professional training for social security personnel to ensure that all work is carried out in accordance with regulations. System management.

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2. Enhance service awareness and implement the petition work system in place. The first is to require social security handling personnel to strengthen their service awareness and be enthusiastic and considerate to the people who come to do business; the second is to implement the system of petition responsibility, the public opinion punishment system, and the first-hand settlement system; the third is to incorporate petition work into During the assessment of various departments and individuals.

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3. Strengthen dispute investigation and handle complaints and reports in place. The first is to carry out the investigation of conflicts and disputes, and regularly carry out the investigation of hidden dangers of conflicts and disputes in various tasks, so as to discover and solve problems in a timely manner; the second is to clarify the responsibilities for letters and calls, standardize the procedures for handling letters and calls, and ensure that the work of letters and calls is not delayed, and is handled and fed back in a timely manner.

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2. Work plan for 20XX

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(1) Continue to strengthen the leadership of petition work and implement various Responsibility system. Continue to incorporate petition work into important tasks in 20XX, and hold regular meetings on petition work and conflicts and disputes; further strengthen the work responsibility system and implement the accountability system; implement the work of accompanying *** party and government leaders to receive visits, and coordinate with relevant units Handle group visits and mass incidents.

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(2) Continue to strengthen the basic construction of letters and visits and improve the efficiency of handling letters, calls and visits. Further establish and improve various systems for petition management, improve institutions and network construction, standardize work procedures, and improve the collection and arrangement of archives; adhere to the system of leadership approval of letters, speed up the investigation and handling of petition cases, and improve the quality of case handling and case closure rate.

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(3) Continue to strengthen the assessment of hidden dangers in various tasks, and control the occurrence of group visits, skip-level visits, and repeated visits. Assessments must be conducted before continuing to implement major projects or major decisions. If there are potential conflicts and disputes, there must be research, discussion, and plans.

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(4) Continue to promote innovation in the management of letters and visits. Adhere to taking mass work as the overall responsibility, innovate the management mechanism of petition work, improve the overall service quality, and promote the construction of petition work in our bureau.

Sample letter 4 summary of petition work

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Our bureau’s petition work is under the leadership of the county party committee, county government and municipal transportation bureau, and under the specific instructions of the superior petition department Under the guidance of the Scientific Outlook on Development, we must correctly handle the relationship between reform, development and stability, conscientiously implement the spirit of the Fourth Plenary Session of the xx Central Committee of the Party and the "Regulations on Letters and Calls", focus on the center of transportation work, adhere to the people-oriented approach, and strive to Resolve various conflicts and disputes, effectively solve practical problems involving the interests of the masses, and create a harmonious and stable atmosphere and environment for maintaining the stability of the transportation team, promoting the scientific development of transportation, accelerating development, and developing well and quickly.

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1. Strengthen organizational leadership and implement work responsibilities

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(1) Deepen understanding and strengthen leadership. Our bureau fully understands the importance and necessity of doing a good job in petition work, firmly establishes the concept of big petitions and big services, and strengthens political awareness, overall awareness and sense of responsibility. We have effectively strengthened the organization and leadership of the petition work, improved the petition agency, equipped and strengthened the petition staff, implemented dedicated personnel to carry out specific tasks, and implemented target management assessment, so that the petition work can truly achieve leadership attention, sound institutions, effective measures, and responsibility. implement.

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(2) Improve the mechanism and implement responsibilities. Adhering to the goal of establishing a smooth, orderly, pragmatic and efficient petition work pattern, we have improved the long-term mechanism for petition work, established and improved the petition work network and supporting measures, and comprehensively promoted the standardized construction of transportation petition work. First, the system of "top leader" taking overall responsibility and other leaders having one post and two responsibilities has been strictly implemented, so that the main leader personally handles the petition work, the leader in charge fully grasps it, other leaders cooperate with it, the petition staff specifically grasps it, and the whole team grasps the overall situation together. work pattern. The second is to adhere to the principle of "leveled responsibility, centralized management, who is in charge, who is responsible and local management", and the responsibilities and tasks of the petition work are broken down and implemented step by step to the units and people, so that the responsibilities and tasks of the petition work are assigned to each person. , someone is caught at every level, someone is in charge of everything, and everything is in place.

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(3) Improve the system and lay a solid foundation. We should insist on strengthening the construction of petition infrastructure and continuously improving the ability and level of petition work as the top priority. In accordance with the requirements of the "Regulations on Letters and Calls", the system of letters and calls work including leadership package, letter and call handling, case investigation, case closure return visit, case closure report, leadership on duty, information submission, etc. has been improved, and combined with the actual situation of our bureau's letter and call work, we have formulated The "Implementation Rules for the Assessment of Letters and Calls of Kaijiang County Transportation Bureau" has made the work of letters and calls truly a hard task and hard target for each unit, promoted the continuous innovation and development of stable work of letters and calls, and also made our bureau's letter-calling work system more perfect and the foundation more solid. Solid, the tasks are clearer, and the measures are more powerful, which comprehensively promotes the institutionalization and standardization of our bureau's petition work, ensuring the orderly development of petition work and the completion of various tasks.

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2. Highlight work priorities and do a good job in prevention and control

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(1) Carry out the "Four No" activities , strengthen source prevention. Our bureau has increased the publicity and implementation of the "Regulations on Letters and Calls", carefully guided the masses to write letters and calls in an orderly manner in accordance with the law, effectively prevented and reduced blind letters and calls, and leapfrogged letters and calls, carried out in-depth petitions and "four no" activities, and established and improved the "vertical to the end" A four-level petition network that extends horizontally to the border, is guarded by separate forces, and is managed by all parties. We have innovated our work ideas, working methods and work contents, strengthened the prevention work at the source, put in real effort, made great efforts, worked hard to do the work in depth and detail, adopted practical and effective measures to solve the practical difficulties of petitions, and truly solved the contradictions and problems in At the grassroots level, we resolve the complaints in their bud and ensure that the complaints and complaints handled achieve the purpose of satisfying the leadership, the masses, and ourselves, and reducing revisits, cessation of complaints, and cessation of visits.

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(2) Centralize investigation and mediation, and resolve conflicts by classification.

With the goal of smoothing communication channels, resolving conflicts and disputes, and promoting the settlement of issues and social harmony and stability, we focused on resolving conflicts and disputes locally, attracting petitioners to the grassroots, and solidly promoted the large-scale visit reception activities, forming a prominent focus on petitions. Through the joint efforts of large-scale investigation of problems and conflicts and disputes, large-scale interviews, and large-scale mediation, the bureau insisted on conducting a centralized investigation of prominent problems and conflicts and disputes in the entire system every month, comprehensively sorting out, re-examining, case-by-case screening, and implementing leadership and personnel Deadline processing and digestion. Taking the opportunity of carrying out large-scale visit reception activities, we gradually digested the backlog of petitions and old households over the years, and reduced the stock of conflicts and disputes.

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(3) Take effective measures to ensure stability and control. Our bureau attaches great importance to the stabilization and control work during sensitive periods, and takes effective and effective measures to stabilize petitions during important meetings, major events and major festivals. We have effectively strengthened leadership, strengthened work measures, implemented work responsibilities, carefully arranged, carefully deployed, and paid close attention to implementation. We also actively cooperated with relevant departments to effectively handle the investigation and mediation of conflicts and disputes, properly handled outstanding issues of petitions, tried our best to resolve various conflicts and disputes, and ensured social and industry stability during sensitive periods.

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3. Do a good job in petition work and do practical things to benefit the people

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(1) Do a good job in the first letter and first letter visit and actively resolve conflicts. Adhere to a high sense of political responsibility and mission, handle letters from the masses, and receive visits from the masses. Earnestly implement the first-inquiry responsibility system for letters and visits, and earnestly receive visits in a civilized manner and provide enthusiastic service. We should promptly provide fair and reasonable solutions to the legitimate demands reflected in letters and visits from the masses. If they cannot be solved at the moment, we should do a patient and detailed explanation so that the letters and visitors come with hope and leave happily and satisfied. For letters and visits assigned by superiors, we promptly reported the review results and complaints and visits in accordance with regulations, effectively resolving various conflicts and disputes and maintaining social stability.

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(2) Increase efforts in handling letters and improve work quality. Adhere to the principles of classified management, hierarchical responsibility, and centralized handling of complaints and complaints. Adopting economic, administrative and legal means, we should take a multi-pronged approach to carefully review the petition issues, and truly put the legal starting point and foothold of the petition work into actually solving the actual problems of the masses, which is reflected in In actual effect. In 2009, our bureau responded to 32 mailboxes of the city secretary and county party secretary, 42 mayor hotlines and county magistrate hotlines, and accepted 104 letters from the masses, including 5 collective petitions, 20 individual petitions, and 76 cases assigned by superiors. We handled 3 cases by ourselves, with a completion rate of 100%; we received 14 batches of 120 people visiting from the masses, including 6 batches of 82 people visiting collectively and 8 people visiting individually. The public's greater understanding and support for transportation work has achieved the "four no" goals of petition work.

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(3) Deepen civilized services and increase funding investment. The petition staff have firmly established the concept of big petitions, big services and the masses, and have a high sense of mission and responsibility to handle letters from the masses and receive visits from the masses. We persisted in investing in the first hand, strengthened hardware construction, equipped relevant facilities and petition staff, and allocated funds for case handling, creating good conditions for effectively completing the petition work. Focusing on service, we have strengthened software construction, deepened the work of civilized petition reception, optimized service methods, and improved service quality, so that our bureau's civilized petition reception room has achieved a name and reality, and continues to maintain the honor of the municipal-level civilized petition reception room.

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Over the past year, our bureau has achieved certain results in the petition work, but there are also some shortcomings, mainly reflected in how to carry out targeted measures to stabilize the prevention and control of petitions. There are not many, there is not enough innovation and innovation, the quality of letter processing needs to be improved, and the submission of letters and visits information needs to be strengthened. In the new year, we have the determination and confidence to carry forward our achievements, overcome shortcomings, keep pace with the times, work hard, pioneer and innovate, and bring our bureau's petition work to a new level.