Contents of Five Systems of Serving the People in Pu 'er City

In the process of in-depth study and practice of Scientific Outlook on Development activities, Pu 'er Municipal Committee actively explored the establishment of a service mechanism for the people in order to strengthen and improve the work style of cadres, further strengthen the relationship between the party and the masses, grasp the people's feelings, understand the people's feelings, resolve people's grievances, solve people's difficulties, and promote the harmonious development of the economy and society, firmly grasp the foundation of system construction, and combine the reality with the contradictions and problems in the development process. That is, Pu 'er citizen responsibility area system, Pu 'er citizen attendant system, Pu 'er citizen work inspection system, Pu 'er citizen work joint meeting system and Pu 'er citizen satisfaction evaluation accountability system, which focus on solving outstanding problems that affect and restrict scientific development, do a good job in practical matters that people urgently need to solve, test the level of scientific development with the effect of ensuring growth, people's livelihood and stability, and ensure that learning and practice activities become fundamental and long-term benefits.

Establish a system of people's emotional responsibility area to ensure that the responsibility for the people is borne by others. Focusing on counties and townships, according to departmental functions and administrative jurisdiction, several areas of responsibility for people's feelings are divided, and the responsibility lies with people, and leading cadres at all levels are urged to bear the brunt and take responsibility. The first is to clarify the scope of responsibility. Clearly take 10 counties (districts), 103 townships, 993 villages, 39 communities and key departments directly under the jurisdiction of the county as areas of responsibility for people's feelings, and implement city leaders covering key departments directly under the jurisdiction of the county, city leaders covering departments directly under the jurisdiction of the county, county leaders covering key departments directly under the jurisdiction of the township and county, and township leaders covering villages. The person in charge is responsible for contacting the leaders, specifically responsible for the department leaders, horizontally and vertically, effectively covering the scope of the responsibility area to all areas of reform, development and stability, extending to all aspects of economic construction and social development, and implementing it to every leading cadre, so that one leading cadre is responsible for one responsibility area. The second is to clarify the content of responsibility. Strengthen the implementation of responsibilities, contact leading cadres at all levels in the area of responsibility, be mainly responsible for supervising, coordinating and guiding the development of people's livelihood in the area of responsibility, and earnestly perform the duties of propagandists, liaison officers, coordinators, instructors and waiters. Responsible for organizing and publicizing the party's line, principles and policies, and implementing the decision-making arrangements of the party committees and governments at higher levels; Carry out investigation and study, assist the leading group in the responsible area to sort out development ideas, solve development problems, and promote the implementation of various economic and social tasks; Assist the responsible area to win project funds, and urge the responsible area to implement key projects related to people's livelihood issues such as industrial cultivation, structural adjustment, increasing people's income, infrastructure construction, poverty alleviation, and safe production; Responsible for investigating and understanding the production and living conditions of the masses, reflecting and reporting social conditions and public opinion, and effectively helping the masses solve practical difficulties and problems; Coordinate and solve the hot and difficult problems affecting social stability in the area of responsibility, and try our best to eliminate unstable factors. The third is to reflect the effectiveness of responsibility. The division of responsibility areas for people's feelings has prompted leading cadres at all levels to actively participate in people's livelihood practice with a high sense of responsibility and urgency, effectively solved a number of social contradictions and disputes such as rubber interest adjustment, resettlement of hydropower projects, and problems left over from enterprise restructuring, solved a number of problems involving the vital interests of the masses such as education, medical care, employment, housing, production and life, and promoted the implementation of a number of projects that benefit the people, benefit the industry and benefit the people. For example, in the development of sericulture industry, the responsibility system for leading cadres to contact sericulture base construction is implemented, the "top leaders" of the party and government take overall responsibility, and county-level leaders protect villages and general cadres, making sericulture industry a sunshine industry that benefits the people. The sericulture garden in the city covers an area of 10.2 million mu, involving 93 townships (towns) in10 counties (districts). In tackling poverty, we must conscientiously implement the responsibility system linked to poverty alleviation, so as not to get rid of poverty and decouple, and ensure that one village is linked to poverty alleviation, one village develops and one village is prosperous in the long run.

With the activity of "striving to be the people's orderly" as the carrier, we should establish the people's orderly system, educate and guide party member cadres to enhance their sense of purpose, practice Scientific Outlook on Development with practical actions, better serve the people and strive to be the people's satisfactory orderly. The first is hierarchical and orderly selection. Establish a hierarchical and orderly selection system, sum up and improve the experience and practice of selecting young cadres under the age of 35 from public institutions to exercise at the grassroots level, and insist on selecting and appointing university student village officials, sending instructors for new rural construction, sending them to the grassroots level for exercise, and sending them to affiliated units. Regularly send a group of young cadres directly under the municipal government to exercise in towns and villages, and send a group of young cadres directly under the county government to exercise in the countryside. Let young cadres strengthen their feelings for the party, the people and the socialist cause in grass-roots practice, increase their talents, temper their will, improve their skills, be the vanguard of serving the masses and solve the difficulties and problems in their production and life. The city * * * sent 4973 people to stay in the village. Second, everyone should implement it. Taking the activities of "entering hundreds of schools, listening to hundreds of words, knowing hundreds of feelings, making hundreds of friends and solving hundreds of difficulties" as the carrier, we insist on starting with leaders, who take the lead in implementing them, set an example and set an example to effectively promote the implementation of all work; Adhere to the people's livelihood, pay close attention to the implementation of various policies and measures to protect the people and benefit the people, and constantly improve and protect people's livelihood; Adhere to the construction of work style, improve the style of writing, strengthen the implementation of responsibilities, urge party member cadres at all levels to spend more time and energy on grasping and discussing major events, faithfully implement the party's line, principles and policies and the decision-making arrangements of the higher-level party committees and governments, and resolutely prevent and overcome a small number of party member cadres from "making verbal decisions, taking actions at meetings and implementing them on paper" and implementing meetings with documents, thus forming a situation in which everyone pays attention to development and documents. 2 1646 party member cadres in the city walked out of the office, went to the grassroots and approached the masses. With emotion and responsibility, they go deep into reality to do research, listen to demands, do practical things and send warm, and try their best to solve the most concerned, direct and realistic interests of the masses. Third, everything is settled. Carry out the target responsibility system in an all-round way among the people's orderlies, decompose the tasks into each responsibility area, and implement the responsibility to everyone, so that everything is managed, asked and not delayed. Establish and improve the assessment and incentive mechanism, guide party member cadres to establish a strong sense of professionalism and responsibility, really put their minds on doing business, put their energy into examining the facts, making practical moves and doing practical things, and do more good things and practical things that benefit the long term, benefit the people's livelihood and relieve their worries. We will carry out the party member cadres' practical commitment system for the people, identify a number of practical projects to benefit the people every year, and lead cadres to do at least 3-5 practical things for the people every year. Since the launch of the third batch of study and practice activities, party member cadres at all levels have gone deep into the grassroots and the masses, visited the poor and asked for wisdom and wealth for 59,000 times, held more than 2,200 symposiums, solved problems 1499, and done practical things for the masses for 273 1 piece.

Establish a public inspection and accountability system to ensure that the policy of enriching the people is inspected. Focusing on the construction of executive power, we will establish an accountability system for public sentiment inspections, track the implementation of the policy of enriching the people, and strictly investigate the responsibilities. First, specialized agencies set up project supervision. Party committees and government supervision institutions at all levels should decompose the task objectives, determine the key supervision items, implement project supervision, and issue supervision notices regularly to ensure the implementation of important work related to reform, development and stability, the promotion of major projects related to economic and social development, and the solution of important issues related to improving relations and safeguarding people's livelihood. The second is the special supervision of inspection institutions. People's congresses at all levels and CPPCC regard promoting scientific development, promoting social harmony and comprehensively improving people's livelihood as the main line of legal supervision and democratic supervision. They regularly organize representatives and committee members to go deep into the front line of industrial development, key projects, poverty alleviation, social stability and grassroots work for investigation and inspection, urge relevant departments to actively solve the demands of the masses in a timely manner, seriously solve the problems of letters and visits from the masses, and effectively solve hot and difficult problems in economic and social development. The supervision and inspection institutions of the Municipal Commission for Discipline Inspection focus on people's livelihood issues and resolutely correct unhealthy practices that harm the interests of the masses. The problems found shall be investigated for responsibility in strict accordance with relevant regulations. The third is the joint supervision of integrated forces. In counties (districts), the supervisory functions of party committees, governments and discipline inspection and supervision organs are integrated, and a patrol center is established, with the Standing Committee of the county (district) Committee and the Secretary of the Discipline Inspection Commission as the director and several patrol groups under it. Through listening to reports, holding symposiums, making unannounced visits, and conducting on-the-spot investigations, we will conduct regular and irregular inspections on the decision-making arrangements, key work, leading cadres' work style and the implementation of people's livelihood construction projects of the county party committee and county government, and implement accountability.

Establish a joint meeting system of people's feelings to ensure that people have questions. In order to fully grasp and accurately analyze social conditions and public opinion, establish a joint meeting system of county and township public opinion, broaden the channels of social conditions and public opinion, and properly solve problems related to the vital interests of the masses, a "connecting bridge" has been set up between the party Committee, the government and the masses. First, collect public affairs regularly. Taking the collection of social conditions and public opinion as an important part of the work of new rural instructors and university student village officials, the village (community) judicial mediators are determined to serve as public relations liaison officers, so as to deeply understand the needs and expectations of the masses and collect and report public affairs regularly. Leading cadres at all levels regularly go deep into the responsibility area of people's feelings, carry out people's feelings surveys, conduct people's feelings interviews, visit people's feelings, receive people's visits, understand the hot and difficult issues strongly reflected by the masses, collect opinions and suggestions from the masses, and keep abreast of people's feelings. Letters and visits departments timely sort out and summarize public opinion matters, grasp the unstable factors with signs and tendencies, and provide reference for the decision-making of party committees and governments. The second is to regularly analyze social conditions and public opinion. According to the collected public feelings, the township (town) holds a joint meeting of public feelings once a month, and the county (district) holds a joint meeting every two months to study the major social conditions and public opinions that affect the social harmony and stability in the region. Focus on reporting the dynamics of people's feelings, analyze and study the problems with concentrated opinions and outstanding reflections, formulate measures, implement responsibilities, and implement fixed leadership, personnel, plans and time limits to ensure that problems are solved in the shortest time. If it cannot be solved at the same level, it should be reported to the superior and relevant departments in a timely manner; For those that are difficult to solve at the moment, patiently and meticulously explain the situation to the masses and do a good job of explanation. The third is to introduce measures to benefit the people in a timely manner. According to the problems reflected by the people's responsibility area and the people's service personnel, timely meetings will be held to study and solve problems. For example, in response to the employment difficulties reflected by the masses, relevant counties (districts) have introduced and implemented measures to promote employment, such as job-transfer training subsidies, job introduction subsidies, and the expansion of small secured loans, and intensified the implementation of preferential policies. Since the implementation of study and practice activities, 7,776 people have been newly employed in the city, and a small loan guarantee fund of 1 5.72 million yuan has been established, with more than 10,000 transactions of110,000, with an investment of 350 million yuan, providing 2,462 jobs for unemployed college graduates. In view of the problem of "expensive medical treatment" reflected by the masses in border counties, through the integration of rural medical assistance funds, the reduction and exemption of medical expenses for frontline farmers in border areas will be included in the cooperative medical care, and the expenses borne by individuals will be solved by government public expenditure.

Establish a public satisfaction evaluation system to ensure that the effect of benefiting the people is evaluated. In the process of promoting the implementation of all work, we should take the satisfaction of the masses as the first criterion, establish an evaluation system of people's satisfaction, and insist that the style of cadres should be evaluated by the people, the effectiveness of work should be judged by the people, and the development performance should be tested by the people. The first is to improve the evaluation method. Explore the promotion of scientific development by people's satisfaction evaluation, expand the democracy of evaluation work by means of democratic evaluation, public opinion survey, performance analysis, individual talk and comprehensive evaluation, and listen to opinions and suggestions from all walks of life extensively to ensure the scientificity, pertinence and authenticity of evaluation. The second is to highlight the key points of evaluation. Focus on evaluating the solution of problems related to the development of people's livelihood in the responsible area, the reflection of social conditions and public opinion by people serving the people, the situation of doing things for the people and the work style of party member cadres. Adhere to the assessment of cadres at critical moments, critical moments and major issues involving personal interests, adhere to the identification of cadres in the front line of work and the handling of people's livelihood issues, and adhere to the investigation of cadres in the handling of major events and emergencies and maintaining stability. The third is to use the evaluation results. The evaluation of people's satisfaction is an important part of the comprehensive evaluation of leading bodies and leading cadres at all levels. The evaluation results are announced to the masses in an appropriate way as an important basis for the selection, appointment, assessment, rewards and punishments of leading cadres and people's service workers in the responsible areas. Since the beginning of this year, the Pu 'er Municipal Committee has adjusted the leading bodies that have lost credibility and the cadres whose dissatisfaction rate exceeds one third in the assessment, and the relevant counties (districts) have adjusted the accountability of the cadres who are not satisfied with the masses.

Simao District "three in place" to implement the "five systems of serving the people in Pu 'er City".

First, leaders attach importance to it and the organization is in place. In order to ensure the smooth implementation of the five systems of serving the people in Pu 'er City, the district committee made great efforts to strengthen the organization and leadership, and set up a leading group for the five systems of serving the people in Simao District. Comrade Zhang Shanqiang, member of the Standing Committee of the Municipal Party Committee and secretary of the district committee, and Xu Xian, member of the Standing Committee of the district committee, secretary of the district discipline inspection commission, served as deputy leader, and set up a leading group office in the district discipline inspection commission. The leaders of the District Committee Office, the District Government Office, the District Commission for Discipline Inspection and Supervision Bureau, the District Committee Organization Department and other departments also serve as deputy directors of the office, specifically responsible for the organization, guidance and supervision of the implementation of the five systems.

The second is to launch in depth and publicize in place. On March 8th, the district committee held a mobilization meeting to implement the five systems of serving the people, with more than 400 leading cadres at or above the deputy division level attending. At the meeting, Secretary Zhang Shanqiang, member of the Standing Committee of the Municipal Party Committee and Party Committee, put forward three requirements for implementing the five systems: First, we should deepen our understanding and enhance our sense of mission. Zhang Shanqiang pointed out that carrying out the five systems of serving the people is a vivid pioneering work to do a good job in mass work and resolve grassroots contradictions under the new situation. It is a realistic need to maintain social stability and promote scientific development. It is of great significance and far-reaching influence to promote cadres at all levels to firmly establish the party's sense of purpose, earnestly perform the duties of the people's public servants, and realize and safeguard the people's interests with a profound and solid style of work. All levels and departments in the region must put the implementation of the Five Systems of Serving the People on the important agenda, mobilize the broad masses of cadres and workers to further unify their thinking and form a sense of * * *. It is necessary to decompose tasks, refine measures, act quickly, and put the five systems of serving the people into concrete work practice. Second, we should highlight the key points and grasp the basic connotation. Zhang Shanqiang emphasized that the focus of the five systems of serving the people is to establish a responsibility area for people's feelings and implement the people's public servant system. Through the establishment of party member, village (neighborhood) people's groups, village (community) and township (town) four-level responsibility areas for the people's feelings, the establishment of responsibility groups and responsible persons, clear job responsibilities, to achieve full coverage of all responsible persons in the region. It is necessary to strengthen the people-oriented consciousness, take the activities of "entering a hundred schools, listening to a hundred schools, knowing a hundred schools' feelings, making hundreds of friends and solving hundreds of difficulties" as the carrier, and send people's waiters step by step, so that cadres in the whole region can spend more time and energy on solving people's difficulties, protecting people's livelihood and protecting folk music. It is necessary to take building the party for the public and governing for the people as the fundamental requirement and implement the system of joint meeting of public feelings; To strengthen supervision and inspection as a guarantee, the implementation of public inspection system; Taking people's satisfaction as the greatest goal, we will implement the people's satisfaction evaluation and accountability system to ensure that important work related to reform, development and stability is implemented, major projects related to economic and social development are promoted, and important issues related to improving relations and safeguarding people's livelihood are solved. Third, we must integrate our strength and fully implement it. Zhang Shanqiang demanded that the implementation of the five systems of serving the people should be combined with the construction of a three-level service network for the party organizations in Simao District and party member to serve the masses, with the focus on mobile services and agency services, and the front-line work law should be implemented. In accordance with the requirements of serving the grassroots, the masses and the development of services, we should establish and improve the unified leadership of party committees (leading groups), pay equal attention to the party and government, comprehensively coordinate the discipline inspection and organization departments, and other departments should perform their respective duties and rely on the support and participation of the masses. It is necessary to strengthen the awareness of public servants, always put the interests of the masses first, go deep into the masses through various forms, observe the people's feelings, observe the people's livelihood, understand the people's feelings, ask about politics, demand the people, and count on the people, and do everything possible to solve problems for the people. Give full play to the leadership, promotion, supervision and guarantee of the Party organizations and party member in serving the masses. It is necessary to promote the development of all work by implementing the five systems for the people, and measure and test the effectiveness of implementing the five systems for the people by the actual results of all work. It is necessary to incorporate the implementation of the five systems of serving the people into the assessment of leading bodies and leading cadres, and pay attention to cultivating, discovering and discovering cadres in the implementation of the five systems of serving the people. It is necessary to create a good atmosphere of public opinion for the solid implementation of the Five Systems of Serving the People, vigorously publicize advanced models with ideological attention, strict organization and remarkable results, and publicly expose advanced models with ineffective leadership and measures.

The third is to formulate program measures in place. On March 3rd, the Standing Committee of the District Committee studied the "Implementation Opinions on Implementing the Five Systems of Serving the People" and made arrangements for implementing the five systems. (1) Carry out the "responsibility area system for people's feelings": divide the four-level responsibility area for people's feelings into district leaders, district-level departments and township (town) leaders, village (community) cadres and party branches, with all party branches (party groups), 870 village (neighborhood) groups, 70 villages (communities) and 7 townships (towns) as units respectively. It is also stipulated that the village (community), village (neighborhood) people's group and the person in charge of the township (town) responsibility area should contact the responsibility area not less than 12 and 8 times a year, and go into the responsibility area not less than 6 times and 4 times respectively, and do a good job in serving the people, investigating and collecting people's feelings, analyzing people's feelings, handling people's feelings, replying to people's feelings and archiving people's feelings, so as to achieve full coverage of the responsibility area. District Agricultural Office, township (town) and village (community) each appoint a contact person and a reporter of people's feelings, and implement the responsibility to people through measures such as issuing contact cards (or bulletin boards), publishing people's feelings by telephone and email. (2) Carry out the "People's Attendant System": The staff of all levels of organs and public management institutions, village (community) cadres, village "Eighth National Congress" and university student village officials in the whole region are all people's attendants. It is clearly stipulated that the time for people's service personnel at all levels and departments to go deep into the area of responsibility every year should be no less than 2 months for township (town) units and no less than 1 month for district-level units. Cadres at or above the deputy department level help the poor in rural areas 1 contact the poor in communities 1 and other people's waiters help the poor in pairs 1 and do more than two practical and good things for the masses every year. (3) Implement the system of joint meeting of people's feelings: establish the system of joint meeting of people's feelings with the participation of Party committees, government offices, discipline inspection commissions, organizations, political and legal departments, agricultural offices, letters and visits, civil affairs, poverty alleviation, agriculture, forestry, water affairs, land, education, health, immigration, labor and social security, and district-level and township (town) participate once every quarter and once every two months respectively. (4) Implement the "public opinion inspection system": set up an inspection team led by the discipline inspection and supervision department, consisting of deputies to the people's congresses at all levels, members of the CPPCC, discipline inspection and supervision cadres, non-leading cadres at the county level, and representatives of public opinion inspections elected at all levels to fully understand the trends and trends of public opinion and check the performance of the responsible persons. And it is planned to select and commend 100 people's service workers who are satisfied with the masses every year. (5) Carry out the "accountability system for people's satisfaction evaluation": each year, the inspection team will take the lead to evaluate the implementation of the people's waiter system in the responsible area by all levels and departments. Among them, the number of participants in the district and township (town) shall not be less than 80 100, and the grassroots representatives shall not be less than 80% and 50% of the participants. The evaluation result is an important part of the comprehensive evaluation of leading bodies and leading cadres at all levels, and it is also an important basis for the selection and appointment of leading cadres in the responsible areas, and the evaluation of rewards and punishments. If the rate of dissatisfaction with the assessment exceeds one-third, and the unreasonable demands of the masses that can be solved conditionally are delayed, the relevant responsible persons will be held accountable.

At present, all levels and departments in the region have carried out all kinds of work to implement the five systems of serving the people.