What is the responsibility of the Letters and Calls Office?

The Complaints Office is responsible for the following tasks:

1. Responsible for handling letters, calls, online complaints from the masses and receiving visits from the masses;

2. Reporting to the Municipal Party Committee and Municipal Government The government reflects the important suggestions, opinions and issues raised in letters, calls and visits;

3. Comprehensively evaluate the situation of letters and visits, and conduct investigations and studies;

4. Propose solutions to problems, improve policies and strengthen System suggestions.

Responsibilities of the Petition Office:

1. Responsible for organizing and implementing the Petition Regulations and laws, regulations and rules related to petition work;

2. Responsible for the city’s petition work Guidance, coordination, supervision and assessment;

3. Responsible for accepting, registering, assigning, supervising, and responding to letters and visits;

4. Responsible for the investigation and handling of petition matters;

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5. Responsible for the collection, analysis, and reporting of petition information and reporting on petition work;

6. Responsible for the construction of the petition work system and the professional training of petition cadres;

< p>7. Responsible for the publicity, education and legal work of petition work;

8. Responsible for external exchanges and cooperation of petition work;

9. Responsible for comprehensive research on petition work;

10. Complete other matters assigned by the municipal party committee and municipal government.

In summary, the responsibilities of the Complaints and Complaints Office include handling letters, calls, and online complaints from the masses, receiving visits from the masses, reporting important suggestions and issues to the municipal party committee and government, conducting investigations and studies, putting forward opinions and suggestions, and organizing Implement the petition regulations and relevant laws and regulations, guide, coordinate, supervise and assess the city's petition work, accept, register, assign, supervise and respond to letters and visits, investigate and handle petition matters, collect, analyze and report petition information, and build a petition work system and training Petition cadres, publicity, education and legal work, external exchanges and cooperation, comprehensive research, and completion of other matters assigned by the municipal party committee and municipal government.

Legal basis:

"Regulations on Letters and Calls of the State Council"

Article 4

Petition work shall be under the leadership of people's governments at all levels , adhere to the principles of local management, hierarchical responsibility, who is in charge and who is responsible, and the principle of combining problem solving in a timely and local manner with guidance and education in accordance with the law.