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A letter to Yu.
A letter to Yu and Fan.
Yu Xiansheng:
Write down this title, I admit it seems a bit? Title party? However, there is no way but to invite everyone to look around in such a clumsy way. Because, it sounds like your inspirational story is being told everywhere; It seems that you act like the president of the United States. Turn on TV everywhere. Ordinary people want to see you, as if to open the door. But in fact, with someone like you? Being in China and having a heart in America? Brother, really? Face to face? It's hard. Even if I see you at the elite youth party, people my age won't bother you. Therefore, it must be widely spread through the Internet. Hope? Lucky? You caught a glimpse of me.
Your glance is of little value to me, and it is worth 2 100 yuan at most (besides, I should have it). I just want you to have a chance to read this letter, see the problems I have reflected, and ask yourself if you are the kind of person China said in ancient times. emperor
Say you are the emperor, of course, you don't admit it yourself, because you went to the United States, your wife and children went to the United States, and the shareholders were mainly in the United States. Earn China people's money (to be exact, China's parents' money) and share it with Americans. According to your education, you should be very convinced, right? Freedom, democracy, justice and justice? Things like that are impossible? The emperor? Conscious. Unfortunately, as a training company, New Oriental, which you are proud of, seems to be like the top management of some of our government departments. A door is as deep as the sea. If I send money to this company, many people will rush to collect it. If we reflect some problems to it, no one is willing to take responsibility and no department is responsible.
In fact, the matter is very simple: I signed up my children for class, but I was fooled by people in your company. I seek a solution, but there is no way to complain!
My child went to the middle school attached to Peking University this year. In June, the child wants to report to class for counseling. I chose the nearby New Oriental Beijing Haidian Wanliu Campus. The rule is English 2 100 yuan. If you add 100 yuan, you can apply for Chinese and mathematics. If you are not satisfied after the audition, you can get a refund. On June 22nd, the first day of class, because English is in the evening, children don't want to attend class. Go to the front desk the next day and ask for a refund of 2 100 yuan. The front desk said that you can deposit 2 100 yuan at their teaching point and then report to class. The very next day, a relative and a child came from other places. I asked if I could let my relatives and children use this fee. Answer? what's up . On the third day, my relatives brought my children to register with me, but they took advantage of my carelessness and paid the fee, which was also 2200 yuan. Neither of the children agreed to attend the evening English class that afternoon, and I demand a refund of * * * 4,200 yuan. The front desk said that you can keep it, and you can continue to apply for classes at this teaching point in the future, so you can use it directly; If they go to other teaching points, can they give a voucher as proof? Delayed transfer? . Soon, the 10 day course was over. During the period, I also talked about the charge, and the person in charge of the front desk replied: It doesn't matter, the computer has records.
At the end of the summer vacation, in mid-August, the child said that he still wanted to sign up for a class and contacted Wanliu Teaching School. Without a suitable course type, he issued a certificate saying that my relatives and children should be used first. Delayed transfer? How many places, one to New Oriental? Hongcheng? Classes are held at teaching points. Soon, the course was over.
When school starts in September, Wanliu Teaching School calls to push their names every so often. Autumn class? 、? Upgrade? 、? Excellent class? Wait, after discussing with the children, I decided to go to school for a month first.
During the eleventh period, the child said that he still reported to the class and contacted Wanliu Teaching School. The receptionist said that she didn't know the theory of 2 100 yuan, and said that if I can produce the original English teaching voucher, I can think that the theory of 2 100 yuan is effective. I replied, first, the English listening card was given to the person in charge of the front desk, but it was not given to me again; Second, you are a real-name registration system. No real-name listening card, no stub? Answer: certification does not recognize people! Then why did they post photos when they signed up? )
I asked where the person in charge of the front desk went, and the answer was: I resigned. Who is in charge of the teaching point? The two little girls at the front desk said innocently at this moment: Everyone is responsible, and no one is responsible! It makes people speechless.
I asked them to report and give me feedback. Finally, a 30-year-old woman named Liu Mounan called back. She is now in charge of the registration of junior middle school classes at the teaching point, and made an appointment for an interview on June 5438+1October 65438+July 7. But at that time, the teaching point did not find her, and the phone was connected. She said she could call first. I said the procedure, and she said 18. See you at noon. I didn't see her at the teaching point at that time, so I contacted her and said that she was at the teaching point in Eyston, New Oriental. I followed the map and found it. She asked me to recount the process again. Hold back my anger, I have to say it.
At this moment, she said: The second child you mentioned has never reported for work here at all. I was surprised and asked her to check it again. She asked the people at Wanliu teaching point to check the child's sign-in form and finally found it.
She added: A second child like you said? Delayed transfer? The quota is not used. If it works, so can your child! I said, OK, what you said is very good. Where are you? Hongcheng? Check teaching points.
Left and right, and finally found that the number of relatives and children was really used by children. At this time, she said: Parents, according to our regulations, if you want to refund 2 100 yuan for English, you have to charge 2 100 yuan for language and mathematics. I asked her doubtfully: According to you, if I want to get my 2 100 now, I have to give you 4200 first? She nodded firmly and said that the staff of their company had made a mistake. In other words, I have taken advantage of it!
Of course I don't agree with her. I solemnly put forward: first, the rules are wrong, which is your company's business, and I will definitely do it according to the demonstration you have already done; Second, I don't need a refund, I just want to offset it when I report to work; Third, didn't you say that if you use the relatives' children's numbers, my children can also use them? Fourth, can she represent New Oriental, and can what she said be like what people said before?
Give me a face: who promised you before, who are you looking for! I said: how can I find someone who resigned before? Besides, you promised me just now, why don't you turn your back on me? Are you the legendary government department? (Now the government departments are not. )
Of course, I was angry. When I found the so-called new oriental headquarters, a young man at the front desk refused to let me go upstairs, just saying that I had something to report to him. I asked him, can he represent New Oriental? Hesitant to answer (in fact, of course he can represent New Oriental, and it is on behalf of New Oriental that he is qualified to communicate with me. Otherwise, why did he stop me? ) just ask what? Looking around, a lot of women at the front desk seem to be busy or talking. He is the only man who has nothing to do and has to tell him. This kind of intervention, waiting and pain makes me really want to leave. Finally, he said, I am customer service. Today is Sunday, and the leader is not here. (Not on duty? That's great. There is a lot of money. Just want to make money, not solve the problem! )
/kloc-on 0/9, the male customer service called me this afternoon, which can compensate me, and the children can get a 50% discount when they report to work again. I replied: don't say compensation, it is compensation, one is one, and the other is two; If appropriate, definitely report to class; I don't want to take advantage of you, the so-called discount, I will give money if it exceeds 2 100; If it is not exceeded, it will continue to be effective. What was the answer on the phone? Hehe, why don't we talk about it when we get there?
2 1 Go to New Oriental Headquarters in the afternoon and say that the male customer service is resting. 12 You can find the front desk. Let me restate the facts when I saw it, so after two hours of telephone communication and data verification, I was told that the 50% discount can only be 50% of a subject in my class, probably within 500 yuan. Of course I don't agree.
I called a person in charge of a so-called middle school. He looks like a middle school student. Let me describe it again. I held down the fire and said to her with respect. So, telephone communication and data verification finally told me that she was only a temporary teacher in charge of the teaching center and was not responsible for the middle school here at the headquarters. Crazy and speechless, these women want to talk to me and listen to me?
I went to the so-called customer service manager and complaint telephone number 5030 to describe it again, so the telephone communication and data verification were two hours later, and finally told me that I could get 200 yuan coupons through their personal names.
Shit, I'm finally angry: why do I need your private 200 yuan coupon? Besides, do you have a personal coupon? That's New Oriental Company, and that's Yu and the shareholders he represents, including the Yankees? What I want is to solve the problem, not charity; It was the employees of New Oriental who harmed my interests, so I should be compensated. Not whoever has great strength can make the rules!
Mr. Yu Hongmin, I asked the security guard when you would come. Ha ha ha laugh, say you are in America; Occasionally, it is on the top floor of New Oriental Building, and you have to go through seven levels before you are allowed to see it.
It seems that it suddenly dawned on Hong Xiuquan that he became emperor as soon as he entered Nanjing. As soon as Li Zicheng entered Beijing, he quickly found the feeling of the emperor. Even in New China, local tyrants are everywhere.
After becoming emperors, these people have some common characteristics: they are no longer responsible for the people (customers) in order to obtain their long-term interests; Establish a hierarchical bureaucratic (hierarchical) mechanism to prevent others from easily seeing themselves; No more practice, just talk about guiding ideology, goals, and even promote what core values!
After you have established your own new oriental kingdom, you don't need to make great efforts to keep improving. You just use investors' money to fool China children, tell your inspirational stories over and over again, and publicize your so-called new values, new ideas and new life? ! You seem to be the emperor. The boss of a large state-owned enterprise is an emperor, which has aroused widespread indignation and resentment, and made the real top management make up their minds: state-owned enterprises should be reformed, executives should be paid less, and power should be supervised; The big boss of some big private enterprises is the emperor, who is arrogant, patriotic on TV and betraying the country at the dinner table. Identity migration, capital flight. Mr. Yu, are you such a person?
Even if you are, you are not a local tyrant, but a foreign emperor. You can enjoy the power of China model emperor at home and wear the brand of American model dress at home and abroad. Is it worth it? Are we educating young people in the new era? Models? .
Listen to you, you seem to believe it? Freedom and rule of law? But your freedom should not harm my freedom; The characteristics of law in the rule of law should be universal and exemplary, that is, everyone is equal and similar; So should the rules of your kingdom. Of course, you can also say: the rules have been wrongly implemented by the following people and need to be changed; Yes, but the exchange price is that I don't want the 2 100 yuan, or even give you 2 100 yuan? Am I wrong?
Am I wrong? Although there is a big gap between you and me, we all know that we are equal civil subjects in law. Although I don't have the records mentioned by your employees and the relevant vouchers, I can't go to Haidian Court. But I have the truth. Should I? Do you do this? Even if it is such a fact, if your company says it can't find it, just like the new emperor tampered with and beautified his own history when he came to power, I can only say in vain: justice is in the hearts of the people! ); I still have the right to make this fact public; I am also excited to pull a banner in front of the gate of your kingdom, which reads: New Oriental, Fool's Party!
Of course you and your people can? Shops bully customers? Can you deny it? Do you do this? Can I say the rules? Say it without evidence? !
I don't want 2 100 yuan either. I want to educate my children, study hard and be a foreign emperor in China in the future! Local tyrants may be caught by the emperor, killed and killed; Foreign emperors are very kind. He doesn't have to deal directly with the people. He should follow the so-called rules and procedures, or let the following people say and do whatever they want. If he says something wrong and does something against himself, he will try to cover up the past, but he can't cheat, so he will change his mind and say, our rules are not like this. You understand wrong, your request is wrong!
What are the rules of fairness? Where is the essence of the rule of law? The government ruled by law is a limited government, and the government says that it should be administered according to law; State-owned enterprises say that they should run enterprises according to law; Isn't this your kingdom?
The most important thing is to be a foreign emperor. Who will be a good citizen of China?
I wish you peace in America and longevity in New Oriental!
Parents of first-grade children
2015101October 22nd
A letter to Yu: Fan
Teacher Yu:
Hello!
I wanted to write this letter to you a long time ago, but I have been bound by work and life and failed to achieve it. I have time to write this news today. I wonder if you can read it.
I remember that in 2005, you, Bao and the teacher gave a speech in our school. I am deeply moved by you and pay close attention to you. Today, I want to talk about some of my thoughts here. Knowing that your New Oriental is now in full swing, it is a leading overseas training institution in China. This is certainly good for our students, but I gradually found that many students rarely return home after studying abroad, which led to a large number of brain drain in our country, and our country is now in a high-speed period of improving its comprehensive national strength. If we continue to develop at this rate, it will no longer be the desire of China people to surpass any country in the world in 20 years, but the key is whether we can keep this rate? I believe no one dares to answer, because too many problems have broken out in the development of our country, but in my humble opinion, all the problems can be solved through one thing-talents will become the bottleneck of our country's current and future development. Although national leaders have long been aware of this problem and implemented various policies to introduce overseas talents, but that's it? Import? It is not a long-term solution. History and reality tell us that only self-reliance can make a long-term foothold.
When it comes to talents, we have to talk about education. This topic is a hot topic in the current education circle. Various reforms and pilot projects are in full swing, but fairness and selection make our reforms difficult. So I have a bold idea. With your present financial, human and social resources, it is better to run a university. The mode of running a school will be adjusted according to some conditions in China on the basis of foreign countries, but it will not change on the whole. The most important teachers also use returnees, but it may cost a lot of money. If the cost is high, it will gradually become an aristocratic school. I think there are many returnees in China, such as Kai-Fu Lee. You can have a good talk with them, and the tuition is little orno.. I think the enrollment model is the most difficult. You can integrate the situation at home and abroad and adopt a better way.
XXX
Date, year and month
A letter to Yu: Fan Wensan
Yu Xiansheng:
I'm sorry to let you see such an article about Weibo. It seems to have nothing to do with you, but please read it.
Recently, Zhang Zhen, who is known as "going it alone" in New Oriental, took DreamWorks to enroll students in universities in Shandong. The tuition fee is as low as 100 yuan for a semester's oral English course from 5: 30 pm to 6: 30 pm from Monday to Thursday. On the evening of March 28th, Zhang zhen gave a lecture at school by herself, and at the same time, his girlfriend went into the girls' dormitory to lobby students to take part in oral English training, asking 25% of the students to help recruit students, while the students recruited by girls only had to pay the tuition fees in 80 yuan. The next day, I lobbied my classmates to participate in a five-day and five-night oral training camp, once in 980 yuan and three times at a price of 1 180 yuan. The low price has lured many English lovers, and the actual training conditions are extremely inconsistent with the commitments. By brainwashing students and other ways to develop offline (teaching assistants are also partners), students' interest in English and trust in their classmates are used to recruit students improperly and evade the law. The business model is similar to pyramid selling. In Tomb-Sweeping Day, the students in the training camp received two days and two nights of free training at Shandong Jianzhu University. Unexpectedly, after the Qingming holiday, Zhang zhen disappeared, leaving the students who participated in the Qingming training camp to continue teaching. When my classmate asked Zhang to quit the training camp, he was blacked out, quit the group and refused to answer the phone. We have to wonder whether DreamWorks training institution is a pure training institution.
Tuition seems cheap, but the actual amount involved is huge. Let's do a simple calculation. If Zhang zhen only offers oral English classes in three schools a week, a school will charge 5000 yuan for only 50 students, and only 10 students will attend the training camp, that is 1 1800 yuan. One school earns 17 thousand, and three schools can keep it. With such rich profits, free labor and training camp students paid for it. In the later period, these students were in charge of teaching management, so they could give students so much money, but in fact, he gave nothing but teaching assistants. After staying in one city for a week or two, he moved to another city, and many teams were recruiting students. He doesn't need to be responsible for the later teaching, but only needs to travel around cities to make huge profits. The irresponsible practices of DreamWorks and Zhang zhen have involved the interests of thousands of college students in Qian Qian and the trust of the English training community.
I am writing this letter to Yu Xiansheng today because we recognize the position of New Oriental in the education field in China and believe in the position of Yu Xiansheng in the education field. So please ask Yu Xiansheng to help us judge the truth of this matter. If our suspicion is correct, please ask Mr. Yu to help us speak out and give the campus a purity so as to wake up the students who have gone astray. If our suspicions are wrong, please ask Yu Xiansheng to redress the grievances of this teacher.
1. Was Zhang zhen ever your employee or assistant? In his statement, he is also a senior teacher of New Oriental. If Zhang Zhen really cheated the students, what kind of punishment should New Oriental and education circles give him?
2. Will there be a formal training camp in the university, and will foreign students live in the dormitory of the school? Will students go to the station to pick up foreign students, and the safety is not guaranteed? Zhang zhen once asked the students in Shan Jian training camp if they could vacate the dormitory for foreign students, so that they could pick up foreign students at the station and go back to school by bus.
3. Has the formal training school ever received formal training or college students' employees, giving employees a score of 20% ~ 80%?
4. When students drop out of training, teachers should communicate with students the reasons for dropping out of training and ask them what they are not satisfied with and what they need to improve. Or simply answer the question that the fee is not refundable, pull the students out of the group and refuse to answer the phone?
5. Can the business model of DreamWorks exist in the field of English training? Is DreamWorks' behavior justified and similar to pyramid schemes?
6. The words in your name are on the back of the training book of DreamWorks. Did you really write it? If it is not true, will Mr. Yu Hongmin hold Zhang zhen accountable?
7. If Zhang zhen and DreamWorks really cheated the students of their money, should this bad behavior make him pay the price? Can students who haven't attended the training ask for a refund?
8. Should schools strictly control such incidents and stop similar organizations from enrolling students?
At present, we have contacted Luoyang Industrial and Commercial Bureau of Henan Province to confirm that there is no DreamWorks business service company, and DreamWorks has expanded its market in many cities in North China, involving more students. When learning and education become no longer pure, our future is in jeopardy. If it is not stopped in time, it will have an unpredictable negative impact on society. It not only makes the vast number of students suffer heavy losses and feel insecure, but also is a great shame in the English training field. Moreover, there are brainwashed students around us, who have to participate in foreign training to earn extra money. I hope Mr. Yu can give us an answer as soon as possible, save these students, help the deceived students get their tuition back, and create a harmonious atmosphere for college students' English training. We love New Oriental, please ask Yu Xiansheng to safeguard our common interests!
XXX
Date, year and month
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