Summary of the activity of striving for youth civilization in power supply station

Sixian Power Supply Station of p>XX Electric Power Bureau is responsible for the power supply task of industrial and agricultural production in Sixian Township and Nande Township. Our power supply station has 8 employees, 1 manager and 2,93 customers in the power supply business area. Since the establishment of this institute, our institute has always adhered to the working idea of "enterprise innovation, service brand, prospering and rejuvenating, and declining and shaming", and the safety awareness is always unremitting, because safety production is a power supply enterprise. In addition, our staff are younger, so we often strengthen the safety culture education, so that all staff do not violate the rules, so that our work can be carried out smoothly for a long time, serving the people and putting users first, and it has been praised by government leaders. I have specially formulated the following contents for the purpose of quality service.

1. establish the management mode of "one-bite foreign affairs" responsibility system. Customers only need to find one person to complete the relevant electricity procedures, which reduces the phenomenon of customers blindly looking for someone to do things, and avoids the fuss in the power supply station.

2. Set up a convenience service box. Just make a phone call or write a note, and the rest will be done by the power supply station. Users with rugged roads in remote mountain villages will arrive within 1 hour and help solve the problem within 4 hours.

3. Configure the emergency repair convenience box. According to the specific situation in mountainous areas, the villages are equipped with emergency repair boxes for materials needed for accidents, which makes the accident treatment quick and convenient.

4. Implement the fixed-point and fixed-time method of "collecting electricity fees by seat", and collect centralized fees every month in rural villagers' concentrated settlements; Use the evening or village, community, town when there are collective activities to work at the scene, collect electricity bills, publicize and solve electricity problems.

5. Contact with primary schools and middle schools in villages and towns, and send professionals from power supply stations to schools to publicize the knowledge of electricity consumption for students, which can not only avoid accidents caused by students' lack of knowledge of electricity and tampering with power facilities, but also promote the quality service of electricity consumption and radiate to the vast number of farmers. It can also be used as an off-campus counselor to improve students' practical ability.

6. Some practical adjustments can be made to the working hours and employment methods of the power supply station, such as the implementation of flexible working system; Adopt flexible employment methods, employ fewer people when there is less work, and employ more people to provide timely and high-quality services to villagers in the case of heavy workload such as spring irrigation and drainage.

7. The personnel of the power supply station shall conduct regular and irregular personnel exchanges, and the important posts must be exchanged within the specified number of years, so as to prevent the breeding of relationships, violations of rules and regulations and even XX, and ensure that the service dedication consciousness of the personnel of the power supply station is stronger year by year.

8. Hire rural morals supervisors, gather them regularly to understand the situation, and solicit their opinions on rural power grid construction and management.

9. The window staff should dress neatly, adhere to the listing service, respect the customs and habits of customers, do not prevaricate and prevaricate about customers' inquiries and questions, use civilized language when receiving customers and answering phones, and provide timely, thoughtful and enthusiastic service for installation and repair.

1. The window has implemented the system of no weekly rest, and the payment time of customers in the business place is less than 1 minutes per person. In order to facilitate the masses, the service time is appropriately extended during the peak charging period.

11. Promote customers from outside to inside, carry out customer discussion and visit activities, and distribute "soliciting opinions" to the masses, and timely solve the problems reflected, and report them to the county bureau in time if they cannot be solved. Really achieved "everything has landed, and everything has echoes."

12. The customer service file was established, and a feasible convenience service plan was formulated, which was gradually implemented in the work, providing on-site services to the families of martyrs, the disabled and the elderly who are lonely.

13. Standardized operation procedures shall be strictly implemented for quality service. All kinds of window materials are readily available, filled in in a standardized, timely and accurate manner, with clear and true contents, and managed by designated personnel.

all the staff of our institute are not proud of their outstanding achievements, because the good society in which we are now living is constantly improving, the development of economy and social undertakings is also constantly updating, the people's living and cultural level is constantly improving, and the service goals of people's satisfaction, government's satisfaction and all walks of life's satisfaction are realized. The staff of Sixian Power Supply Station have always focused on quality service, and are unifying their ideological understanding, perfecting the organizational network, To carry out staff study, education and training, establish and improve various rules and regulations, improve service quality, etc., and do a lot of work for the convenience of users, so that Sixian Power Supply Station has a young production team with enthusiasm and responsibility, progressive thinking and solid business technology, and provides quality services to the society, enabling enterprises to survive and develop.

As the saying goes, everything is safety first. For electric power enterprises, safety in production is the most important thing in daily work. Before I founded the "Youth Civilization", I vigorously carried out many safety activities, first of all, I unified my thinking and strengthened my safety awareness. At the same time, I sounded the alarm for every member by drawing inferences from the actual work, so as to continuously improve my safety awareness and enhance my ability to prevent accidents, so that every employee could build a safe production ideologically. Second, always look for potential safety hazards, hold safety work meetings, and correct violations, so as to remind everyone of the weak links in the equipment, and supervise each other's habitual violations in daily work, thus building another line of defense for safety in behavior; Third, we have worked out solutions, promoted the implementation of the work, put forward valuable opinions on existing problems, and studied the best rectification opinions to solve hidden dangers, so that safety production will not stop at a few slogans, but for substantive progress and lay a solid foundation for creating the "Youth Civilization".

guided by the main idea of "Theory of Three Represents", Sixian Power Supply Institute standardizes the behavior of employees in our institute with "Eight Honors and Eight Disgraces", "One Strong and Three Excellent", and takes "serving the people wholeheartedly" as the purpose, formulates the standard of creating "Youth Civilization", improves the post responsibility system, introduces competition into civilized service, announces the supervision telephone number of customer electricity service center to the public, and combines with industry norms to be honest. Organize and study the Implementation Outline of Civic Morality Construction to guide employees to strengthen their sense of responsibility, establish the spirit of caring for their posts and dedication, publicize their social service commitments, establish a new image of the industry, and urge employees to strictly abide by labor discipline, so as to carry out the activities of creating "Youth Civilization" in depth.

Giving love is another activity of our staff to carry out the "Youth Civilization". For example, Li Quanyou, a meter reader in our institute, found that there was no electric light in the home of a five-guarantee household during the meter reading and charging process in Taoyuan, Temple Fairy, and the old man was very happy to buy wires, lamp holders and light bulbs for him, and gave him money. Li Quanyou resolutely refused, and said to the old man, "We will pay the following monthly electricity bill, so you won't pay a penny."

in September, 26, our institute signed up for electricity connection for 12 households in Qianjigou Immigrant Village of South Moral Government, which was praised by the government and the masses.

as an enterprise, we aim at "serving the people wholeheartedly" to promote enterprise efficiency. Carrying out humanized service can warm customers' hearts. A little smile is nothing, but it can serve as a bridge and link for emotional communication with customers, which shortens the distance with customers and makes customers love us from the heart with a "hello". All employees are strict with themselves in service behavior, receive customers' initiative, enthusiasm and patience, and don't prevaricate or prevaricate about customers' questions, which has won the understanding and respect of our customers. The second is meticulous service, paying attention to service details and avoiding service blind spots. Customers who come to the power supply station for electricity business for the first time often don't know what procedures to go through. For the convenience of customers, I set up a special consultation point, and employees always take pains to explain patiently and meticulously to customers. In addition, our institute also held "Safety Publicity Day", regularly organized convenience service activities and power consumption knowledge publicity activities, and carried out the policy publicity of "three openness, four households and five unification" and electricity price and electricity fee. Third, the user's rest area has been increased, so that users can read newspapers, drink water, rest and other convenient services when they queue up for payment.

secondly, improve the environment for running electricity in an all-round way, so as to make customers' eyes light up. While promoting the transformation of service mode, the customer electricity service center will improve the environment of the business hall based on the principle of "doing what you can and doing your best". In accordance with the requirements of standardized service standards for rural power supply, various facilities in the business hall were further renovated, public columns were set up, and the current electricity price, various charging standards, power operation procedures, service contents and standards were announced, and the power supply service commitments were publicly announced to the society.

in a series of activities to strive for "Youth Civilization", our service aims at "serving the people and contributing to the society", insisting on doing a good job in quality service, improving service quality and raising service level. All the work has been carried out in a vivid way, and there has never been any complaint from the masses or violation of rules and regulations, thus establishing a new image of a civilized power enterprise in the society. In short, through self-examination, I have made certain achievements in quality service and work style. We will continue to intensify our work, improve service functions, adhere to service standards, innovate scientific management, and strive to improve the standardized management level of power supply stations and the construction of professional ethics, so as to re-create brilliance for the rural power industry.