Is it illegal for customers not to refund their money?

It is illegal for the trustee not to refund the money.

Collecting money is illegal and will be investigated for criminal responsibility. According to the relevant regulations, accepting money by state staff will constitute the crime of accepting bribes. The crime of accepting bribes refers to the act of state functionaries taking advantage of their positions to ask for other people's property, or illegally accepting other people's property to seek benefits for others. "Taking advantage of one's position" refers to taking advantage of the power within one's position, that is, the power to take charge of, be responsible for or undertake a public affair and the convenient conditions for its formation. Asking for other people's property, whether or not "seeking benefits for others", can constitute the crime of accepting bribes. Those who illegally accept other people's property must have the conditions of "seeking benefits for others" in order to constitute the crime of accepting bribes. However, whether the interests sought for others are justified or not, and whether the interests sought for others are realized, does not affect the determination of the crime of accepting bribes.

State functionaries who, in violation of state regulations, accept kickbacks and handling fees in various names in economic exchanges and own them personally shall be investigated for criminal responsibility for accepting bribes. If a briber voluntarily introduces a bribe before being prosecuted, the punishment may be mitigated or exempted, which is the provision that a briber can mitigate or exempt the punishment by introducing himself to surrender. As a bridge between the briber and the briber, the briber introduction has a clear understanding of the whole process of bribery crime. Before being prosecuted, the crime of bribery is actually to report and expose the criminal acts of both the briber and the briber, which plays an important role in collecting evidence and punishing the crime of bribery, and embodies the principle of combining leniency with severity.

legal ground

Criminal law of the people's Republic of China

Article 384 Any State functionary who, taking advantage of his position, misappropriates public funds for personal use to engage in illegal activities, or misappropriates public funds for profit-making activities in a relatively large amount, or misappropriates public funds in a relatively large amount and fails to pay them back for more than three months, is guilty of corruption and shall be sentenced to fixed-term imprisonment of not more than five years or criminal detention; If the circumstances are serious, he shall be sentenced to fixed-term imprisonment of not less than five years. Whoever misappropriates a huge amount of public funds and fails to return it shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment.

Whoever misappropriates funds and materials for disaster relief, emergency rescue, flood control, special care, poverty alleviation, immigration and relief for personal use shall be given a heavier punishment.